Dell PowerEdge DR715 Hardware Owner's Manual
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Dell PowerEdge DR715 Hardware Owner's Manual

Dell PowerEdge DR715 Hardware Owner's Manual

Dell server hardware owner's manual
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Dell™ PowerEdge™ T605 Systems
Hardware Owner's Manual
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Summary of Contents for Dell PowerEdge DR715

  • Page 1 Dell™ PowerEdge™ T605 Systems Hardware Owner’s Manual w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Trademarks used in this text: Dell, the DELL logo, PowerEdge, and Dell OpenManage are trademarks of Dell Inc.; AMD and AMD Opteron are registered trademarks and AMD PowerNow! is a trademark of Advanced Micro Devices; Microsoft, Windows, Windows Server, and MS-DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries;...

  • Page 3: Table Of Contents

    Contents About Your System Other Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators Back-Panel Features and Indicators Connecting External Devices Power Indicator Codes NIC Indicator Codes LCD Status Messages Solving Problems Described by LCD Status Messages Removing LCD Status Messages System Messages...
  • Page 4 Using the System Setup Program Entering the System Setup Program Responding to Error Messages Using the System Setup Program System Setup Options Main Screen Memory Information Screen CPU Information Screen SATA Configuration Screen Integrated Devices Screen Serial Communication Screen System Security Screen Exit Screen System and Setup Password Features Using the System Password...
  • Page 5 Removing an Insert on the Front Drive Bezel Installing an Insert on the Front Drive Bezel Opening the System ....Closing the System .
  • Page 6 Optical and Tape Drives Removing an Optical or Tape Drive Installing an Optical or Tape Drive Expansion Cards Removing an Expansion Card Installing an Expansion Card SAS Controller Card Installing a SAS Controller Card Removing a SAS Controller Card RAID Battery Installing a RAID Battery Removing a RAID Battery Configuring the Boot Device...
  • Page 7 Memory Sparing Support Installing Memory Modules Removing Memory Modules Processors ......Removing a Processor Installing a Processor System Battery .
  • Page 8 Troubleshooting Your System Safety First—For You and Your System Start-Up Routine Checking the Equipment Troubleshooting External Connections Troubleshooting the Video Subsystem Troubleshooting the Keyboard Troubleshooting the Mouse Troubleshooting Serial I/O Problems Troubleshooting a Serial I/O Device Troubleshooting a USB Device Troubleshooting a NIC Troubleshooting a Wet System Troubleshooting a Damaged System...
  • Page 9 Troubleshooting a Hot-plug Hard Drive Troubleshooting a SAS or SAS RAID Controller Troubleshooting Expansion Cards Troubleshooting the Microprocessors Running the System Diagnostics Using Dell PowerEdge Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options...
  • Page 10 Glossary ......Index ......Contents...

  • Page 11: About Your System

    About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, programs, and operating systems monitor the system and component status and alert you when a problem arises.

  • Page 12: Accessing System Features During Startup

    Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

  • Page 13: Front-Panel Features And Indicators

    Table 1-1. Keystrokes for Accessing System Features (continued) Keystroke Description <Ctrl+S> If you have PXE support enabled through the System Setup Program (see "Integrated Devices Screen" on page 51), this keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC.
  • Page 14 Table 1-2. Front-Panel Components Item Component 3.5-inch drive bay lower 5.25-inch drive upper 5.25-inch drive power button NMI button System identification button About Your System Icon Description Holds an optional diskette drive. Holds an optional optical or tape backup unit drive. Holds an optical drive.

  • Page 15: Back-Panel Features And Indicators

    Table 1-2. Front-Panel Components (continued) Item Component LCD panel USB connectors (2) Back-Panel Features and Indicators Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel. Icon Description Provides system ID, status information, and system error messages.

  • Page 16: Connecting External Devices

    Figure 1-2. Back-Panel Features and Indicators expansion card slots (5) USB connectors (5) video connector Connecting External Devices When connecting external devices to your system, follow these guidelines: • Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly.

  • Page 17: Power Indicator Codes

    Power Indicator Codes The power button on the front panel controls the power to the system from the system's power supplies. The power indicator lights green when the system is on. The indicators on the redundant power supplies show whether power is present or whether a power fault has occurred (see Figure 1-3).

  • Page 18: Nic Indicator Codes

    NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link status (see Figure 1-4). Table 1-4 lists the NIC indicator codes. Figure 1-4. NIC Indicators link indicator Table 1-4. NIC Indicator Codes Indicator Link and activity indicators are off...
  • Page 19 CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the system, and protecting against electrostatic discharge. NOTE: If your system fails to boot, press the System ID button for at least five seconds until an error code appears on the LCD.
  • Page 20 Table 1-5. LCD Status Messages (continued) Code Text E1211 ROMB Batt E1214 ## PwrGd E1216 E1217 E121A 8V PwrGd E121D 1.2V VM Dual PwrGd E1227 Linear PwrGd Linear voltage regulator(s) E1229 CPU # VCORE E122A CPU VTT PwrGd Processor # VTT voltage has E122D CPU # VDDIO 1.0V PwrGd About Your System...
  • Page 21 Table 1-5. LCD Status Messages (continued) Code Text E122E CPU # VDDA E122F 2.5V PwrGd E1231 1.2V HTCORE PwrGd E1232 VDD 12V PS# PwrGd E1233 Cabled PS PwrGd E1234 PCIX-12V PwrGd E1235 USB 1.8V Linear PwrGd E1236 VID 1.8V Mem Linear PwrGd E1237 VID 1.2V Linear PwrGd...
  • Page 22 Table 1-5. LCD Status Messages (continued) Code Text E123C Planar LOM PwrGd E1310 RPM Fan ## E1313 Fan Redundancy About Your System Causes Voltage regulator for the integrated LOM has failed. RPM of specified cooling fan is out of acceptable operating range.
  • Page 23 AC power source, or the SEL is cleared using either Server Assistant or the BMC Management Utility. See the Dell OpenManage™ Baseboard Management Controller User’s Guide for information about these utilities. See "Troubleshooting the Microprocessors"...
  • Page 24 Table 1-5. LCD Status Messages (continued) Code Text E141F CPU Protocol The system BIOS has E1421 CPU Init E1422 CPU Machine E1610 PS # Missing No power is available from E1614 PS # Status E1618 PS # Predictive E161C PS # Input Lost About Your System Causes...
  • Page 25 Table 1-5. LCD Status Messages (continued) Code Text E1620 PS # Input Range E1624 PS Redundancy The power supply subsystem E1625 PS AC Current Power source is out of E1710 I/O Channel E1711 PCI PERR B## D## F## PCI PERR Slot Causes Power source for specified power supply is unavailable,...
  • Page 26 Table 1-5. LCD Status Messages (continued) Code Text E1712 PCI SERR B## D## F## PCI SERR Slot E1714 Unknown Err E171F PCIE Fatal Err B## D## PCIE Fatal Err Slot # E1810 HDD ## Fault The SAS subsystem has About Your System Causes The system BIOS has reported a PCI system error...
  • Page 27 Table 1-5. LCD Status Messages (continued) Code Text E1811 HDD ## Rbld Abrt E1812 HDD ## Removed E1914 DRAC5 Conn2 E1915 IO55 HTSink Missing MCP55 Htsink Missing E1A14 SAS Cable A E1A15 SAS Cable B E1A15 SAS Cable C Causes The specified hard drive has experienced a rebuild abort.
  • Page 28 Table 1-5. LCD Status Messages (continued) Code Text E1A15 SAS Cable D E1A18 PDB Ctrl Cable E1A19 12V Cable Fault E1B01 USB# Overcurrent E2010 No Memory E2011 Mem Config E2012 Unusable Memory About Your System Causes SAS cable D is missing or bad.
  • Page 29 Table 1-5. LCD Status Messages (continued) Code Text E2013 Shadow BIOS Fail E2014 CMOS Fail E2015 DMA Controller E2016 Int Controller E2017 Timer Fail E2018 Prog Timer E2019 Parity Error Parity error. E201A SIO Err E201B Kybd Controller E201C SMI Init E201D Shutdown Test BIOS shutdown test failure.
  • Page 30 E2022 POST Fail E2110 MBE DIMM # & E2111 SBE Log Disable DIMM E2112 Mem Spare DIMM # About Your System Causes Dell remote access controller (DRAC) configuration failure. Processor configuration failure. Incorrect memory configuration. Memory population order incorrect. General failure after video.

  • Page 31: Solving Problems Described By Lcd Status Messages

    Table 1-5. LCD Status Messages (continued) Code Text I1910 Intrusion I1911 >3 ERRs Chk I1912 SEL Full I1915 Video Off (LCD lights with a blue or amber background.) I1916 Video Off in (LCD lights with a blue or amber background.) W1228 ROMB Batt <...

  • Page 32: Removing Lcd Status Messages

    In contrast, you might be able to determine the problem if multiple related errors occur. For example, if you receive a series of messages indicating multiple voltage faults, you might determine that the problem is a failing power supply. Removing LCD Status Messages For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state.
  • Page 33 CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the system, and protecting against electrostatic discharge. Table 1-6.
  • Page 34 Table 1-6. System Messages (continued) Message Error: Remote Access Controller initialization failure Error 8602 - Auxiliary Device Failure Verify that mouse and keyboard are securely attached to correct connectors. Fatal Error caused a system reset: Please check the system event log for details Gate A20 failure Faulty keyboard controller;...
  • Page 35 Table 1-6. System Messages (continued) Message Keyboard data line failure Keyboard stuck key failure Keyboard fuse has failed Manufacturing mode detected Memory address line failure at address , read value expecting value Memory double word logic failure at address , read value expecting value Memory odd/even...
  • Page 36 Table 1-6. System Messages (continued) Message More than one RAC detected, system halted No boot device available No boot sector on hard drive No timer tick interrupt PCI BIOS failed to install About Your System Causes More than one RAC card has been detected.
  • Page 37 Table 1-6. System Messages (continued) Message PCIe Fatal Error caused a system reset: Slot X Embedded Bus#XX/Dev#XX/Fu Please check the system event log for details Plug & Play Configuration Error Read fault Requested sector not found Remote configuration update attempt failed Causes PCI Express fatal errors...
  • Page 38 Table 1-6. System Messages (continued) Message ROM bad checksum = address SATA PORT x drive not found Sector not found Seek error Seek operation failed Shutdown failure Shutdown test failure. Spare bank enabled The amount of system memory has changed About Your System Causes Expansion card improperly...
  • Page 39 Table 1-6. System Messages (continued) Message This system supports only Opteron(TM) 2000 series processors Time-of-day clock stopped Time-of-day not set - please run SETUP program Timer chip counter 2 failed configuration operation honored TPM failure TPM operation is pending. Press I to Ignore or M to Modify to allow this change and...
  • Page 40 For more information on valid memory configurations, please see the system documentation on support.dell.com About Your System Causes Microprocessor(s) is not supported by the system. The <F10> key was pressed during POST, but no utility partition exists on the boot hard drive.

  • Page 41: Warning Messages

    Table 1-6. System Messages (continued) Message Write fault Write fault on selected drive NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 207. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task.
  • Page 42 About Your System...

  • Page 43: Using The System Setup Program

    Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference. You can use the System Setup program to: •...

  • Page 44: Using The System Setup Program

    Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Up arrow or <Shift><Tab> Down arrow or <Tab>...
  • Page 45 Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The options for the System Setup program change based on the system configuration.
  • Page 46 CD-ROM may be present. NOTE: System boot is not supported from an external device attached to a SAS or SCSI adapter. See support.dell.com for the latest support information about booting from external devices. Determines the order in which the system searches the hard drives during system startup.

  • Page 47: Memory Information Screen

    Table 2-2. System Setup Program Options (continued) Option Serial Communication Embedded Server Management System Security Keyboard NumLock (On default) Report Keyboard Errors (Report default) Memory Information Screen Table 2-3 lists the descriptions for the information fields that appear on the Memory Information screen.

  • Page 48: Cpu Information Screen

    Table 2-3. Memory Information Screen (continued) Option Redundant Memory (Disabled default) Node Interleaving Memory Optimizer Technology (Enabled default) CPU Information Screen Table 2-4 lists the options and descriptions for the information fields that appear on the CPU Information screen. Table 2-4. CPU Information Screen Option 64-bit Core Speed...
  • Page 49 Table 2-4. CPU Information Screen (continued) Option Virtualization Technology (Enabled default) Demand-Based Power Management (Enabled default) Processor X ID Enabling AMD PowerNow!™ Technology AMD PowerNow! technology controls your system’s processor performance automatically, dynamically adjusting the operating frequency and voltage according to the task at hand. When a program does not require full performance, significant amounts of power can be saved.

  • Page 50: Sata Configuration Screen

    Additionally, for Microsoft install the AMD PowerNow! driver to enable this feature. The driver is available on the Dell OpenManage™ Service and Diagnostic CD provided with your system, and at support.dell.com. SATA Configuration Screen Table 2-5 lists the options and descriptions for the information fields that appear on the SATA Configuration screen.

  • Page 51: Integrated Devices Screen

    Integrated Devices Screen Table 2-6 lists the options and descriptions for the information fields that appear on the Integrated Devices screen. Table 2-6. Integrated Devices Screen Options Option SAS Controller (Enabled default) IDE CD-ROM Controller (Auto default) Diskette Controller (Auto default) User Accessible USB Ports (All Ports On default) Internal USB Port...

  • Page 52: Serial Communication Screen

    Table 2-6. Integrated Devices Screen Options (continued) Option OS Watchdog Timer (Disabled default) Serial Communication Screen Table 2-7 lists the options and descriptions for the information fields that appear on the Serial Communication screen. Table 2-7. Serial Communication Screen Options Option Serial Communication (On without Console...

  • Page 53: System Security Screen

    System Security Screen Table 2-8 lists the options and descriptions for the information fields that appear on the System Security screen. NOTE: Systems shipping in China are not equipped with TPM. Table 2-8. System Security Screen Options Option System Password Setup Password Password Status Description...
  • Page 54 It is capable of creating, storing, and protecting cryptographic keys. See support.dell.com for additional TPM documentation. When set to Off (default), presence of the TPM is not reported to the operating system.
  • Page 55 Table 2-8. System Security Screen Options (continued) Option TPM Clear (No default) Power Button (Enabled default) NMI Button (Disabled default) AC Power Recovery (Last default) Description NOTICE: Clearing the TPM will cause loss of all encryption keys in the TPM. This option will prevent booting to the operating system and will result in loss of data if the encryption keys cannot be restored.

  • Page 56: Exit Screen

    Exit Screen After you press <Esc> to exit the System Setup program, the Exit screen displays the following options: • Save Changes and Exit • Discard Changes and Exit • Return to Setup System and Setup Password Features NOTICE: The password features provide a basic level of security for the data on your system.
  • Page 57 When a system password is assigned, the setting shown for the System Password option is Enabled. If the setting shown for the Password Status is Unlocked, you can change the system password. If the Password Status option is Locked, you cannot change the system password. When the system password feature is disabled by a jumper setting, the system password is Disabled, and you cannot change or enter a new system password.
  • Page 58 When the Password Status option is set to Unlocked, you have the option to leave the password security enabled or to disable the password security. To leave the password security enabled: 1 Turn on or restart your system by pressing <Ctrl><Alt><Del>. 2 Type your password and press <Enter>.

  • Page 59: Using The Setup Password

    5 Confirm that Not Enabled is displayed for the System Password option. If Not Enabled is displayed for the System Password option, the system password has been deleted. If Enabled is displayed for the System Password option, press the <Alt><b> key combination to restart the system, and then repeat steps 2 through 5.

  • Page 60: Disabling A Forgotten Password

    If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens—with the following exception: If System Password is not set to Enabled and is not locked through the Password Status option, you can assign a system password, but you cannot disable or change an existing system password).

  • Page 61: Entering The Bmc Setup Module

    • Provides text console redirection for system setup, text-based utilities, and operating system consoles NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to integrated NIC1. For additional information on using BMC, see the documentation for the BMC and systems management programs.
  • Page 62 Using the System Setup Program...

  • Page 63: Installing System Components

    Installing System Components This section describes how to install the following system components: • Front drive bezel • Cooling shrouds • Power supplies • Hard drives • Diskette drive • Optical and tape drives • Expansion cards • SAS controller card •...

  • Page 64: Recommended Tools

    Recommended Tools You may need the following items to perform the procedures in this section: • #1 Phillips screwdriver • Wrist grounding strap Inside the System In Figure 3-1, the system cover is opened to provide an interior view of the system.
  • Page 65 Figure 3-1. Inside the System system cover processor shroud power supplies heat sink and processor expansion card shroud system fan power distribution board shroud drive release latch Installing System Components...

  • Page 66: Front Drive Bezel

    control panel 5.25" drive bay front drive bezel 3.5" hard drives system memory Front Drive Bezel The front drive bezel is the cover for the optional optical drive, floppy drive, tape drive, or hot-plug hard drives (when available). To remove or install any of these drives, you must first remove the front drive bezel.

  • Page 67: Removing An Insert On The Front Drive Bezel

    Figure 3-2. Removing and Installing the Front Drive Bezel lever bezel tabs (2) Removing an Insert on the Front Drive Bezel If you install a drive in the 3.5-inch or 5.25-inch drive bays, first remove the corresponding insert on the front drive bezel. From the back of the bezel, squeeze one of the insert tabs inward to unhook it from the tab notch, and pull the insert away from the bezel (see Figure 3-3).

  • Page 68: Opening The System

    Figure 3-3. Removing and Installing a Front Drive Bezel Insert front drive bezel tab notch screws for an optional 5.25-inch drive (3) Opening the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the system and protecting against electrostatic discharge.
  • Page 69 4 Lay the system on its side as shown in Figure 3-4. 5 To remove the system cover, turn the latch release lock on the cover latch counterclockwise to the unlocked position. See Figure 3-4. 6 Lift up the cover latch. See Figure 3-4. 7 Grasp the cover on both sides and carefully lift the cover away from the system.

  • Page 70: Closing The System

    Closing the System 1 Ensure that all internal cables are connected and folded out of the way. 2 Ensure that no tools or extra parts are left inside the system. 3 Reinstall the system cover: Lift up the cover latch. Place the cover on top of the system and offset the cover slightly back so that it clears the hook slots and lays flat on the system chassis.

  • Page 71: Removing And Installing Blank Drive Emi Fillers

    Removing and Installing Blank Drive EMI Fillers Depending on the configuration of your system, a blank drive EMI filler might be installed in place of an optical or diskette drive. These are essential for airflow efficiency and for electromagnetic interference (EMI) protection. You must remove the blank drive EMI filler if you decide to replace it with an optional diskette or optical drive.

  • Page 72: Cooling Shrouds

    Cooling Shrouds The system contains two internal cooling shrouds for directing airflow from the fans to system components. The processor cooling shroud directs air over the system processor(s) and memory modules, and the expansion card cooling shroud directs air over the expansion cards. NOTICE: Never operate your system with either shroud removed.
  • Page 73 Figure 3-6. Removing and Installing the Expansion Card and Processor Shrouds expansion card shroud processor shroud rear shroud alignment tabs (2) shroud alignment tabs (2) Installing System Components...

  • Page 74: Installing The Processor Shroud

    shroud touch point tab slots (2) shroud alignment guide release latch shroud latch gripping points 5 Disconnect the SATA cable(s) from the system board and remove the cable(s) from the cable guides. Lay the SATA cables away from the processor shroud. 6 If present, disconnect any SAS cables from the SAS card to the hard drives and remove the cables from the cable guides.

  • Page 75: Installing The Expansion Card Shroud

    5 Install the expansion card shroud. See "Installing the Expansion Card Shroud" on page 75. 6 Close the system. See "Closing the System" on page 70. 7 Place the system upright and on its feet on a flat, stable surface. 8 Reattach any peripherals, then connect the system to the electrical outlet.

  • Page 76: Removing A Redundant Power Supply

    Removing a Redundant Power Supply NOTICE: The system requires one power supply to operate the system normally. On power-redundant systems, remove and replace only one power supply at a time in a system that is powered on. NOTICE: If you are replacing a redundant power supply while your system is running, make sure that both the power supply status and the AC line status LEDs are green before removing the power supply.

  • Page 77: Installing A Redundant Power Supply

    Figure 3-7. Removing and Installing a Redundant Power Supply locking tab cable retention bracket Installing a Redundant Power Supply 1 With the power-supply handle in the extended position, slide the new power supply into the chassis. See Figure 3-7. 2 Rotate the handle down until it is completely flush with the power-supply faceplate and the locking tab engages.

  • Page 78: Removing A Non-Redundant Power Supply

    3 Connect the power cable to the power supply. Route the power cable into the cable retention bracket from the power supply side of the bracket (see Figure 3-7). Loop the cable from the cable retention bracket up to the power plug at the back of the power supply, and connect the cable.
  • Page 79 • Tape backup unit • Optical drives 6 Remove the two screws that secure the power supply to the system. See Figure 3-8. 7 Press the power supply release tab, and slide the power supply out from the back of the system. See Figure 3-8. 8 If you plan to replace a non-redundant power supply with redundant power supplies, you will need to replace the power supply cage cover with the power supply distribution board and its shroud.
  • Page 80 Figure 3-8. Removing and Installing a Non-redundant Power Supply system top power supply release tab screws (2) Installing System Components power supply distribution board shroud non-redundant power supply...

  • Page 81: Installing A Non-Redundant Power Supply

    Installing a Non-redundant Power Supply 1 If you are installing a non-redundant power supply to replace redundant power supplies, you will need to replace the power supply distribution board with the power supply cage cover. Remove the power supply distribution board. See "Removing the Power Supply Distribution Board"...

  • Page 82: Hard Drives

    Hard Drives NOTE: The system’s drive configuration must consist of all SATA hard drives or all SAS hard drives. Combining SATA and SAS drives is not supported. Hard Drive Installation Guidelines Your system can contain up to four 3.5-inch SATA or SAS hard drives in either a removable fixed hard drive bay (see Figure 3-9), or, when available, a lever- release drive bay (see Figure 3-13).
  • Page 83 Figure 3-9. Removing and Installing a Hard Drive hard drive power cable NOTE: If you do not intend to replace the drive, it is recommended that you remove the drive from the guide bracket (see Figure 3-10) and insert the empty guide bracket back into the drive bay.

  • Page 84: Installing A Hard Drive

    Installing a Hard Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the system and protecting against electrostatic discharge.
  • Page 85 Figure 3-10. Installing a Hard Drive in a Drive Bracket hard drive NOTICE: SAS drives and SATA drives cannot be mixed in the system. The drives must be either SATA or SAS hard drives. NOTE: The SAS or SAS/RAID controller card must be installed in PCIe SLOT2. See Figure 6-1 8 Connect the power cable to the hard drive.
  • Page 86 Figure 3-11. Cabling SATA Hard Drives to the Integrated SATA Controller processor shroud SATA power cables SATA_A cable to primary hard drive SATA_B cable to system board Installing System Components shroud cable guides (4) drive bay release latch SATA_B cable to secondary hard drive SATA_A cable to system board...
  • Page 87 Figure 3-12. Cabling SAS or SATA Hard Drives to a SAS Controller Expansion Card processor shroud SAS power cables SAS connector to hard drive SAS controller card 10 Ensure that all connectors are properly cabled and firmly seated. 11 Close the system. See "Closing the System" on page 70. 12 Place the system upright and on its feet on a flat, stable surface.

  • Page 88: Removing A Hot-Plug Hard Drive

    See the documentation for your operating system for instructions. 18 (Optional) Test the hard drive by running the system diagnostics. See "Using Dell PowerEdge Diagnostics" on page 193. 19 If the drive you just installed is the primary drive, install your operating system on the hard drive.

  • Page 89: Installing A Hot-Plug Hard Drive

    NOTICE: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed. Figure 3-13. Removing and Installing a Hot-plug Hard Drive hard-drive carrier handle Installing a Hot-plug Hard Drive NOTE: It is recommended that you use only drives that have been tested and approved for use with the SAS/SATA backplane.
  • Page 90 3 If you are replacing a hot-plug hard drive, remove the drive that you are replacing. See "Removing a Hot-plug Hard Drive" on page 88. If a replacement hard drive does not have the lever-release hard drive bracket attached, remove the bracket from the old drive and install it on the new drive.

  • Page 91: Removing A Hot-Plug Hard Drive Blank

    5 Install the front drive bezel. See "Installing the Front Drive Bezel" on page 66. Removing a Hot-plug Hard Drive Blank NOTICE: To maintain proper system cooling, all empty hot-plug hard-drive bays must have drive blanks installed. If you remove a hot-plug hard drive from the system and do not reinstall it, you must replace the drive with a drive blank.

  • Page 92: Removing The Diskette Drive

    Removing the Diskette Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the system and protecting against electrostatic discharge.
  • Page 93 Figure 3-15. Removing or Installing a Diskette Drive diskette drive drive bay screw slots 7 If you are permanently removing the drive, replace the 3.5-inch insert on the front drive bezel. See "Installing an Insert on the Front Drive Bezel" on page 67.

  • Page 94: Installing A Diskette Drive

    9 Close the system. See "Closing the System" on page 70. 10 Place the system upright and on its feet on a flat, stable surface. 11 Reattach any peripherals, then connect the system to the electrical outlet. 12 Turn on the system and attached peripherals. Installing a Diskette Drive CAUTION: Only trained service technicians are authorized to remove the system...
  • Page 95 Figure 3-16. Installing Diskette Drive Shoulder Screws screws (4) 10 From the front of the chassis, slide the drive into the drive bay until the shoulder screws fit into their slots and snap securely into the sliding plate. 11 Connect the power cable to the drive. 12 Connect the data cable from the drive to the diskette drive connector (FLOPPY) on the system board.
  • Page 96 Figure 3-17. Cabling the Optional Diskette Drive to the System Board ribbon cable guides diskette drive FLOPPY connector on system board ribbon cable notch Installing System Components diskette drive power cable diskette drive connectors diskette drive data cable processor shroud...

  • Page 97: Optical And Tape Drives

    14 Replace the front drive bezel. See "Installing the Front Drive Bezel" on page 66. 15 Install the expansion card shroud. See "Installing the Expansion Card Shroud" on page 75. 16 Close the system. See "Closing the System" on page 70. 17 Place the system upright and on its feet on a flat, stable surface.
  • Page 98 5 Slide the drive release latch in the direction of the arrow to release the shoulder screws. 6 Slide the drive out to remove it from the drive bay. Figure 3-18. Removing and Installing an Optical or Tape Drive (SCSI or PATA Connection) drive release latch drive alignment screws...
  • Page 99 Figure 3-19. Removing and Installing an Optical Drive (SATA Connection) drive release latch drive alignment screws data cable drive bay screw slots optical drive power cable Installing System Components...
  • Page 100 Figure 3-20. Removing and Installing a Tape Drive (SAS Connection) drive release latch drive alignment screws SAS cable 7 If you are installing another drive in the bay, see "Installing an Optical or Tape Drive" on page 101. 8 If the drive is being permanently removed, install an insert on the front drive bezel.

  • Page 101: Installing An Optical Or Tape Drive

    10 Close the system. See "Closing the System" on page 70. 11 Place the system upright and on its feet on a flat, stable surface. 12 Reattach any peripherals, then connect the system to the electrical outlet. 13 Turn on the system and attached peripherals. Installing an Optical or Tape Drive CAUTION: Only trained service technicians are authorized to remove the system...
  • Page 102 5 Remove the expansion card shroud. See "Removing the Expansion Card Shroud" on page 72. 6 If another drive is installed, remove it (see "Removing an Optical or Tape Drive" on page 97) and remove the three shoulder screws to attach to the new drive (see Figure 3-21).
  • Page 103 11 Attach the data cable, and check the cable connections: • If you are installing a SATA optical or tape drive, connect the cable from the SATA connector on the system board to the drive. See Figure 3-19 for SATA drive connections; see Figure 3-22 for SATA cabling guidelines.
  • Page 104 • If you are installing a SAS tape drive, connect the cable from the connector on the SAS expansion card to the tape drive. See Figure 3-20 for SAS drive connections; see Figure 3-23 for SAS cabling guidelines. Figure 3-23. Cabling a SAS Tape Drive processor shroud SAS power cable SAS tape drive...
  • Page 105 • If you are installing a PATA optical drive, connect the data cable from the IDE connector on the system board to the optical drive. See Figure 3-18 for PATA drive connections; see Figure 3-24 for PATA cabling guidelines. Figure 3-24. Cabling a PATA Optical Drive processor shroud IDE power cables PATA optical drives...
  • Page 106 • If you are installing a SCSI tape drive, connect the SCSI interface cable in the drive kit from the SCSI controller card to the drive. See Figure 3-18 for SCSI drive connections; see Figure 3-25 for SCSI cabling guidelines. Figure 3-25.

  • Page 107: Expansion Cards

    12 Replace the front drive bezel. See "Installing the Front Drive Bezel" on page 66. 13 Install the expansion card shroud. See "Installing the Expansion Card Shroud" on page 75. 14 Close the system. See "Closing the System" on page 70. 15 Place the system upright and on its feet on a flat, stable surface.
  • Page 108 5 If necessary, disconnect any cables from the card. 6 Grasp the card by its top corners and ease it out of its connector. 7 If you are removing the card permanently, install a filler bracket in the empty card slot. NOTE: Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission (FCC) certification of the...
  • Page 109 Figure 3-26. Removing and Installing an Expansion Card expansion card latch expansion card guide slot expansion card 8 Install the expansion card shroud. See "Installing the Expansion Card Shroud" on page 75. 9 Close the system. See "Closing the System" on page 70. 10 Place the system upright and on its feet on a flat, stable surface.

  • Page 110: Installing An Expansion Card

    11 Reattach any peripherals, then connect the system to the electrical outlet. 12 Turn on the system and attached peripherals. 13 Remove the card’s device driver from the operating system. Installing an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 111: Sas Controller Card

    9 Connect any cables that should be attached to the card. See the documentation for the card for information about the card’s cable connections. 10 Install the expansion card shroud. See "Installing the Expansion Card Shroud" on page 75. 11 Close the system. See "Closing the System" on page 70. 12 Place the system upright and on its feet on a flat, stable surface.
  • Page 112 NOTE: If you are installing a replacement SAS/RAID card, do not remove the plastic cover protecting the card until after installation of the card is complete. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2 Open the system.
  • Page 113 10 Install any device drivers required for the card as described in the documentation for the card. Figure 3-27. SAS Controller Card Cabling to SAS/SATA backplane processor shroud SAS/SATA backplane power connector SAS/SATA backplane data connector SAS controller card SAS/SATA backplane power cable (routed under processor shroud) SAS data cable (routed through hole in top of processor shroud)

  • Page 114: Removing A Sas Controller Card

    11 For battery-cached SAS/RAID controllers, install the RAID battery. See "Installing a RAID Battery" on page 115. 12 Install the expansion card shroud. See "Installing the Expansion Card Shroud" on page 75. 13 Close the system. See "Closing the System" on page 70. 14 Place the system upright and on its feet on a flat, stable surface.

  • Page 115: Installing A Raid Battery

    Installing a RAID Battery 1 Insert the RAID battery into the battery carrier. See Figure 3-28. 2 Locate the battery bay towards the front of the chassis next to the hard drive bay (see Figure 3-28). 3 Insert the battery carrier and RAID battery into the system’s battery carrier slots, ensuring that the battery carrier is aligned and fully seated in the slots.

  • Page 116: Removing A Raid Battery

    Figure 3-28. Installing and Removing a RAID Battery RAID battery battery carrier slots (2) Removing a RAID Battery 1 Disconnect the cable between the RAID battery and the SAS controller card, and remove the battery cable from the battery cable slot in the chassis.

  • Page 117: Configuring The Boot Device

    NOTE: System boot is not supported from an external device attached to a SAS or SCSI adapter. See support.dell.com for the latest support information about booting from external devices. If you plan to boot the system from a hard drive, the drive must be attached to the primary (or boot) controller.
  • Page 118 Figure 3-29. Removing and Installing a RAC Card RAC card RAC card connector 5 Remove the RAC card from the expansion slot. See "Removing an Expansion Card" on page 107 for information on removing the card. Installing System Components RAC card cables (2) RAC card cable connectors (2)

  • Page 119: Installing A Rac Card

    6 If you are not replacing the RAC card, disconnect and remove the ribbon cables from the system board. NOTICE: When detaching the RAC cables from the system board, squeeze the metal ends of the cable connectors and gently work the connector out of the socket.

  • Page 120: Internal Usb Memory Key Connector

    6 Install the expansion card shroud. See "Installing the Expansion Card Shroud" on page 75. 7 Close the system. See "Closing the System" on page 70. 8 Place the system upright and on its feet on a flat, stable surface. 9 Reattach any peripherals, then connect the system to the electrical outlet.
  • Page 121 6 Install the expansion card shroud. See "Installing the Expansion Card Shroud" on page 75. 7 Close the system. See "Closing the System" on page 70. 8 Place the system upright and on its feet on a flat, stable surface. 9 Reattach any peripherals, then connect the system to the electrical outlet.

  • Page 122: Integrated Toe

    Integrated TOE The TCP/IP Offload Engine (TOE) functionality of the system’s integrated NIC is activated by the TOE hardware key installed in the TOE socket on the system board. See Figure 3-30 for installing or removing the TOE key; see Figure 6-1 for the socket location on the system board.
  • Page 123 Figure 3-31. Removing and Installing the Expansion Card Fan fan release tab securing slots expansion card fan Installing System Components...

  • Page 124: Installing The Expansion Card Fan

    Installing the Expansion Card Fan CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the system and protecting against electrostatic discharge.
  • Page 125 4 Remove the processor shroud. See "Removing the Processor Shroud" on page 72. 5 Disconnect the fan’s power cable from the system board. 6 Press and hold the fan release tab, and slide the fan in the direction of the arrow and out of the securing slots (see Figure 3-32).

  • Page 126: Installing The System Fan

    Installing the System Fan CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the system and protecting against electrostatic discharge.

  • Page 127: System Memory

    System Memory You can upgrade your system memory to a maximum of 16 GB (for a one- processor configuration) or 32 GB (for a two-processor configuration). You can install 667-MHz registered parity DDR2 memory modules (DIMMs) in sets of 512-MB, 1-GB, 2-GB, or 4-GB modules. The memory sockets are located on the system board under the processor shroud and are split into two separate groups of four sockets each.

  • Page 128: Memory Sparing Support

    Table 3-1. Memory Configurations Total System Memory Single- Dual-Processor Processor System System 1 GB 2 GB 2 GB 4 GB 2 GB 4 GB 4 GB 8 GB 4 GB 8 GB 6 GB 12 GB 8 GB 16 GB 8 GB 16 GB 12 GB...
  • Page 129 channel. For dual-rank DIMMs, two DIMMs are also required for sparing, but as only the first rank of each DIMM is allocated, only half of a dual-rank DIMM’s capacity is allocated for sparing. The second ranks on both DIMMs are available memory. Memory sparing calculates the appropriate DIMMs to spare by searching the DIMM sockets, starting with the higher-numbered socket pair (specifically, sockets A3 and A4 or sockets B3 and B4), for an amount of memory large...

  • Page 130: Installing Memory Modules

    Installing Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the system, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals.
  • Page 131 Figure 3-33. Installing and Removing a Memory Module memory module memory module socket 7 Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.

  • Page 132: Removing Memory Modules

    NOTICE: Never operate your system with the expansion shroud or processor shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data. 12 Close the system. See "Closing the System" on page 70. 13 Place the system upright and on its feet on a flat, stable surface.

  • Page 133: Processors

    1 Prior to upgrading your system, download the latest system BIOS version on support.dell.com. 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals.
  • Page 134 5 Remove the processor shroud. See "Removing the Processor Shroud" on page 72. NOTICE: When you remove the heat sink, the possibility exists that the processor might adhere to the heat sink and be removed from the socket. It is recommended that you remove the heat sink while the processor is still warm.
  • Page 135 7 Wait 30 seconds for the heat sink to loosen from the processor. 8 Gently lift the heat sink off of the processor and set the heat sink aside. NOTE: Lay the heat sink on its side to avoid contaminating the thermal adhesive on the bottom of the heat sink.

  • Page 136: Installing A Processor

    11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. NOTICE: Be careful not to bend any of the pins on the ZIF socket when removing the processor.
  • Page 137 5 Install the heat sink. NOTE: If you did not receive a replacement heat sink, re-use the heat sink that you removed from the old processor. If you receive a heat sink and pre-applied thermal grease with your processor kit, remove the protective sheet from the thermal grease layer on top of the heat sink.

  • Page 138: System Battery

    13 Run the system diagnostics to verify that the new processor operates correctly. See "Running the System Diagnostics" on page 193 for information about running the diagnostics. System Battery The system battery is a 3.0-volt (V), coin-cell battery. Replacing the System Battery CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
  • Page 139 Figure 3-36. Replacing the System Battery positive side of battery connector negative side of battery connector 5 Locate the battery socket. See Figure 6-1 for the socket location. NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object.
  • Page 140 Hold the battery with the "+" facing up, and slide it under the securing tabs at the positive side of the connector. Press the battery straight down into the connector until it snaps into place. See Figure 3-36. 8 Install the processor shroud. See "Installing the Processor Shroud" on page 74.

  • Page 141: Chassis Intrusion Switch

    Chassis Intrusion Switch Removing the Chassis Intrusion Switch CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the system and protecting against electrostatic discharge.

  • Page 142: Installing The Chassis Intrusion Switch

    Figure 3-37. Removing and Installing the Chassis Intrusion Switch securing bracket notch INTRUSION connector on system board Installing the Chassis Intrusion Switch 1 Align the chassis intrusion switch with the securing bracket notch. See Figure 3-37. 2 Slide the switch into the securing bracket notch. 3 Connect the switch cable to the INTRUSION connector on the system board.

  • Page 143: Power Supply Distribution Board

    7 Reattach any peripherals, then connect the system to the electrical outlet. 8 Turn on the system and attached peripherals. Power Supply Distribution Board If your system has redundant power supplies, it will have a power supply distribution board inside the system. Removing the Power Supply Distribution Board 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
  • Page 144 Figure 3-38. Removing and Installing the Power Supply Distribution Board Shroud shroud touch point shroud release latch 7 Disconnect the four power cables from the connectors on the power supply distribution board. See Figure 3-39. If you intend to replace the power supply distribution board, leave the power cables attached to the system board.
  • Page 145 Figure 3-39. Power Supply Distribution Board Connections system board power connectors (4) 8 Pull and hold the blue release pin, and slide the board to the left. Pull the board away from the power supply cage until the securing slots are free from the securing tabs, and lift the board out of the chassis.
  • Page 146 Figure 3-40. Removing and Installing the Power Supply Distribution Board release pin power supply distribution board power supply cage 9 If you intend to replace the redundant power supplies with a non- redundant power supply, install the power supply cage cover on the power supply cage.

  • Page 147: Installing The Power Supply Distribution Board

    Install a non-redundant power supply. See "Installing a Non-redundant Power Supply" on page 81. Figure 3-41. Removing and Installing the Power Supply Cage Cover power supply cage cover release pin alignment holes (2) Installing the Power Supply Distribution Board 1 If present, remove the power supply cage cover. Pull the blue release pins until the cover is free from the alignment holes, and lift the cover out of the chassis.

  • Page 148: Sas/Sata Backplane

    3 Slide the power supply distribution board to the right until the blue release pin locks into place, securing the board. 4 Connect the four power cables from the system board to the connectors on the power supply distribution board. See Figure 3-39. 5 Install the power supply distribution board shroud.
  • Page 149 4 Remove the expansion card shroud. See "Removing the Expansion Card Shroud" on page 72. 5 Remove the processor shroud. See "Removing the Processor Shroud" on page 72. 6 Open the drive-carrier release handle on each hard drive and partially extend the drive(s) out of their drive bays.

  • Page 150: Installing The Sas/Sata Backplane

    Figure 3-42. Removing and Installing the SAS/SATA Backplane backplane release pin securing slots (4) backplane connector SAS cable connector Installing the SAS/SATA Backplane 1 Position the SAS/SATA backplane so that the securing tabs on the chassis are fully inserted into the securing slots on the backplane. See Figure 3-42. 2 Slide the backplane to the right until the release pin snaps into place.

  • Page 151: Control Panel (Service-Only Procedure)

    3 Reconnect the following cables to the backplane (see Figure 3-42): • SAS cable • Power cable • Backplane cable 4 Reseat the hot-plug hard drives in the system. See "Installing a Hot-plug Hard Drive" on page 89. NOTE: Reinstall the hard drives in the same drive bays from which they were removed.
  • Page 152 4 Disconnect the control panel cable at back of the control panel. See Figure 3-43. Squeeze the metal tabs on the ends of the cable connector. Gently work the connector out of the socket. Figure 3-43. Removing and Installing the Control Panel control panel cable screws (2) 5 Remove the two screws that secure the control panel to the system and...

  • Page 153: Installing The Control Panel

    Installing the Control Panel 1 Insert the control panel into the system as shown in Figure 3-43. 2 Install the two Phillips screws to secure the control panel to the system. See Figure 3-43. 3 Connect the control panel cable to the back of the control panel. See Figure 3-43.
  • Page 154 4 Remove the processor shroud. See "Removing the Processor Shroud" on page 72. 5 Depending on your configuration, disconnect the following cables from the system board. See Figure 6-1 for connector locations. • Three power-supply cables from the PWR1, PWR2, and PWR3 connectors •...
  • Page 155 NOTICE: To prevent damaging the processor, do not pry the heat sink off of the processor. 12 Remove the processor(s). See "Removing a Processor" on page 133. 13 If applicable, remove the SAS/SATA backplane. See "Removing the SAS/SATA Backplane" on page 148. 14 Carefully route any loose cables away from the edges of the system board.

  • Page 156: Installing The System Board

    Installing the System Board 1 Align the back connectors on the system board with the cutouts in the back of the chassis. Ensure the system-board tray is square with the chassis so that the securing tabs on the chassis fully insert into the system-board securing slots.
  • Page 157 • SAS LED cable to the PERC_LED connector • SAS/SATA backplane cable to BP_12C connector • Intrusion switch cable to the INTRUSION connector 12 Close the system. See "Closing the System" on page 70. 13 Place the system upright and on its feet on a flat, stable surface. 14 Install the front-drive bezel.
  • Page 158 Installing System Components...

  • Page 159: Troubleshooting Your System

    Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation.

  • Page 160: Checking The Equipment

    Table 4-1. Start-up Routine Indications (continued) Look/listen for: The USB CD drive activity indicator. The hard-drive activity indicator. An unfamiliar constant scraping or grinding sound when you access a drive. Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse.

  • Page 161: Troubleshooting The Keyboard

    3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 193. If the tests run successfully, the problem is not related to video hardware. If the tests fail, see "Getting Help" on page 205. Troubleshooting the Keyboard Problem •...
  • Page 162 CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the system and protecting against electrostatic discharge.

  • Page 163: Troubleshooting The Mouse

    Troubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning or is functioning improperly. Action 1 Check to see if the mouse cable has disconnected from the system. 2 Swap the faulty mouse with a working mouse. If the problem is resolved, replace the faulty mouse.

  • Page 164: Troubleshooting Serial I/O Problems

    Locate the NVRAM_CLR jumper on your system board (see "System Board Jumpers and Connectors" on page 197) and set the jumper to the clear position (see Table 6-2). Install the expansion card shroud. See "Installing the Expansion Card Shroud" on page 75. Close the system.

  • Page 165: Troubleshooting A Serial I/O Device

    3 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 193. If the tests run successfully but the problem persists, see "Troubleshooting a USB Device" on page 165. Troubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly. Action 1 Turn off the system and any peripheral devices connected to the serial port.
  • Page 166 Action 1 If a single USB device is experiencing a problem, perform the following procedure. For problems with multiple USB devices, skip to step 2. Turn off the USB device, disconnect the USB cable from the system briefly, and reconnect the cable. Restart the system, enter the System Setup program, and ensure that all USB ports are enabled (see "Entering the System Setup Program"...

  • Page 167: Troubleshooting A Nic

    Be sure to leave all USB ports enabled. Troubleshooting a NIC Problem • NIC cannot communicate with network. Action 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics" on page 194. Troubleshooting Your System...

  • Page 168: Troubleshooting A Wet System

    2 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 18. • If the link indicator does not light, check all cable connections. • If the activity indicator does not light, the network driver files might be damaged or missing.

  • Page 169: Troubleshooting A Damaged System

    7 If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "Installing an Expansion Card" on page 110. 8 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 193. If the tests fail, see "Getting Help" on page 205.

  • Page 170: Troubleshooting The System Battery

    Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the system and protecting against electrostatic discharge.

  • Page 171: Troubleshooting Redundant Power Supplies

    2 Turn off the system and disconnect it from the electrical outlet for at least one hour. 3 Reconnect the system to the electrical outlet and turn on the system. 4 Enter the System Setup program. See "Entering the System Setup Program"...

  • Page 172: Troubleshooting System Cooling Problems

    NOTICE: You can hot-plug the redundant power supplies. One power supply must be installed for the system to operate. The system is in the redundant mode when two power supplies are installed. Remove and install only one power supply at a time in a system that is powered on.

  • Page 173: Troubleshooting A Fan

    Product Information Guide for complete information about safety precautions, working inside the system and protecting against electrostatic discharge. 1 Run the appropriate diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 193. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.

  • Page 174: Troubleshooting System Memory

    1 If the system is operational, run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 193. If diagnostics indicates a fault, follow the corrective actions provided by the diagnostic program. If the problem is not resolved or if the system is not operational, continue to the next step.
  • Page 175 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6 Open the system. See "Opening the System" on page 68. 7 Ensure that the memory banks are populated correctly. See "General Memory Module Installation Guidelines" on page 127. If the memory modules are populated correctly, continue to the next step.

  • Page 176: Troubleshooting An Internal Usb Key

    Troubleshooting an Internal USB Key Problem • System cannot read data from a USB memory key. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the system and protecting against electrostatic discharge.

  • Page 177: Troubleshooting A Diskette Drive

    1 Enter the System Setup program and verify that the diskette drive is configured correctly. See "Entering the System Setup Program" on page 43. 2 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 193. 3 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  • Page 178 13 Open the system. See "Opening the System" on page 68. 14 Remove the expansion card shroud. See "Removing the Expansion Card Shroud" on page 72. 15 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 107. 16 Install the expansion card shroud.

  • Page 179: Troubleshooting An Optical Drive

    2 Enter the System Setup program and ensure that the optical drive controller is enabled. See "Entering the System Setup Program" on page 43. 3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 193. 4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 180: Troubleshooting A Scsi Tape Drive

    See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination. 6 Run the appropriate online diagnostics tests. See "Using Dell PowerEdge Diagnostics" on page 193. 7 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 181: Troubleshooting A Hard Drive

    This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1 Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 193. Depending on the results of the diagnostics test, proceed as needed through the following steps.
  • Page 182 2 If you are experiencing problems with multiple hard drives, skip to step 6. For a problem with a single hard drive, continue to the next step. 3 If your system has a SAS RAID controller, perform the following steps. Restart the system and press <Ctrl><R>...

  • Page 183: Troubleshooting A Hot-Plug Hard Drive

    This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1 Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 193. Depending on the results of the diagnostics test, proceed as needed through the following steps.
  • Page 184 6 Ensure that the required device drivers for your controller are installed and are configured correctly. See the operating system documentation for more information. 7 Verify that the controller is enabled and the drives appear in the System Setup program. See "Entering the System Setup Program" on page 43. NOTICE: Do not perform the following step if you have a SAS RAID controller.

  • Page 185: Troubleshooting A Sas Or Sas Raid Controller

    1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 193. 2 Enter the System Setup program and ensure that the SAS or SAS RAID controller is enabled.
  • Page 186 4 Check the configuration settings, make any necessary corrections, and restart the system. If the problem is not resolved, continue to the next step. 5 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet and peripherals. 6 Open the system.

  • Page 187: Troubleshooting Expansion Cards

    1 Run the appropriate online diagnostic test for the expansion card which is exhibiting issues. See "Using Dell PowerEdge Diagnostics" on page 193. Follow any recommended actions provided by the diagnostics. If the problem persists, go to the next step.
  • Page 188 10 Open the system. See "Opening the System" on page 68. 11 Remove the expansion card shroud. See "Removing the Expansion Card Shroud" on page 72. 12 Remove all expansion cards in the system. See "Removing an Expansion Card" on page 107. NOTE: If your operating system is running off a disk controller card (such as a SAS controller card), do not remove it.

  • Page 189: Troubleshooting The Microprocessors

    1 If possible, run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 193. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  • Page 190 11 If possible, run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 193. If the tests fail or the problem persists, continue to the next step. 12 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  • Page 191 25 Remove the processor shroud. See "Removing the Processor Shroud" on page 72. 26 Swap processor 1 with processor 2. See "Removing a Processor" on page 133. 27 If you have tested each processor and the problem persists, the system board is faulty.
  • Page 192 Troubleshooting Your System...

  • Page 193: Running The System Diagnostics

    The files required to run PowerEdge Diagnostics for systems running ® supported Microsoft Windows at support.dell.com and on the CDs that came with your system. For information about using diagnostics, see the Dell PowerEdge Diagnostics User's Guide. System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices.

  • Page 194: When To Use The System Diagnostics

    • View status messages that inform you if tests are completed successfully. • View error messages that inform you of problems encountered during testing. When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated.

  • Page 195: Using The Custom Test Options

    Table 5-1. System Diagnostics Testing Options Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Use this option to quickly identify the source of your problem. Extended Test Performs a more thorough check of the system.

  • Page 196: Viewing Information And Results

    • Test Iterations — Selects the number of times the test is run. • Log output file pathname — When checked, enables you to specify where the test log file is saved. Viewing Information and Results The tabs in the Customize window provide information about the test and the test results.

  • Page 197: Jumpers And Connectors

    Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. System Board Jumpers and Connectors CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the system and protecting against electrostatic discharge.
  • Page 198 Figure 6-1. System Board Jumpers and Connectors 6 7 8 38 37 36 35 34 33 32 31 29 28 Jumpers and Connectors...
  • Page 199 Table 6-1. System Board Jumpers and Connectors Item Connector PCIX_5 PCIE_X8_4 PCIE_X4_3 PCIE_X4_2 PERC SLOT PCIE_X4_1 DRAC SLOT FAN2 USB1_ETH1 USB2 COM1 RAC_CONN2 DIMM4B (B1) DIMM4A (B2) DIMM3B (B3) DIMM4A (B4) CPU2 RAC_CONN1 DIMM2B (A1) DIMM2A (A2) DIMM1B (A3) DIMM1A (A4) PWR2 PWR1 CTRL_PNL...
  • Page 200 Table 6-1. System Board Jumpers and Connectors (continued) Item Connector CPU1 BATTERY FLOPPY J_I2C_BP INTRUSION PERC_LED SATA_D SATA_C SATA_B USB_INT SATA_A FAN1 NVRAM_CLR PWRD_EN Jumpers and Connectors Description Microprocessor 1 System battery PATA drive connector Diskette drive connector SAS/SATA backplane connector Chassis intrusion switch connector SAS card LED connector SATA_D drive connector...

  • Page 201: Sas/Sata Backplane Board Connectors

    Table 6-2. System Board Jumper Settings Jumper Setting PWRD_EN (default) NVRAM_CLR (default) SAS/SATA Backplane Board Connectors CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the system and protecting against electrostatic discharge.
  • Page 202 Figure 6-2. SAS/SATA Backplane Connectors release pin backplane connector power connector Jumpers and Connectors front back SAS/SATA connector SAS/SATA backplane SAS/SATA drive connectors (4)

  • Page 203: Disabling A Forgotten Password

    Disabling a Forgotten Password The password jumper on the system board enables the system password features or disables them and clears any password(s) currently in use. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the system, and protecting against electrostatic discharge.
  • Page 204 Jumpers and Connectors...

  • Page 205: Getting Help

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
  • Page 206 Getting Help...
  • Page 207 Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature —...
  • Page 208 bit — The smallest unit of information interpreted by your system. blade — A module that contains a processor, memory, and a hard drive. The modules are mounted into a chassis that includes power supplies and fans. BMC — Baseboard management controller. boot routine —...
  • Page 209 control panel — The part of the system that contains indicators and controls, such as the power button and power indicator. controller — A chip that controls the transfer of data between the processor and memory or between the processor and a peripheral. conventional memory —...
  • Page 210 DNS — Domain Name System. A method of translating Internet domain names, such as www.dell.com, into IP addresses, such as 143.166.83.200. DRAM — Dynamic random-access memory. A system’s RAM is usually made up entirely of DRAM chips.
  • Page 211 F — Fahrenheit. FAT — File allocation table. The file system structure used by MS-DOS to organize ® ® and keep track of file storage. The Microsoft Windows operating systems can optionally use a FAT file system structure. flash memory — A type of EEPROM chip that can be reprogrammed from a utility on diskette while still installed in a system;...
  • Page 212 headless system — A system or device that functions without having a keyboard, mouse, or monitor attached. Normally, headless systems are managed over a network using an Internet browser. host adapter — A host adapter implements communication between the system’s bus and the controller for a peripheral device.
  • Page 213 Kb — Kilobit(s); 1024 bits. KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. key combination — A command requiring you to press multiple keys at the same time (for example, <Ctrl><Alt><Del>). kg — Kilogram(s); 1000 grams. kHz —...
  • Page 214 LVD — Low voltage differential. m — Meter(s). mA — Milliampere(s). MAC address — Media Access Control address. Your system’s unique hardware number on a network. mAh — Milliampere-hour(s). Mb — Megabit(s); 1,048,576 bits. MB — Megabyte(s); 1,048,576 bytes. However, when referring to hard-drive capacity, the term is often rounded to mean 1,000,000 bytes.
  • Page 215 ms — Millisecond(s). ® MS-DOS — Microsoft Disk Operating System. NAS — Network Attached Storage. NAS is one of the concepts used for implementing shared storage on a network. NAS systems have their own operating systems, integrated hardware, and software that are optimized to serve specific storage needs.
  • Page 216 pixel — A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down. POST —...
  • Page 217 — An I/O port used most often to connect a modem to your system. You can usually identify a serial port on your system by its 9-pin connector. service tag — A bar code label on the system used to identify it when you call Dell for technical support.
  • Page 218 SNMP — Simple Network Management Protocol. A standard interface that allows a network manager to remotely monitor and manage workstations. spanning — Spanning, or concatenating, disk volumes combines unallocated space from multiple disks into one logical volume, allowing more efficient use of all the space and all drive letters on a multiple-disk system.
  • Page 219 IP networks by allowing the operating system to offload all TCP/IP traffic to specialized hardware on the network adapter, while leaving TCP/IP control decisions to the host server. UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language.
  • Page 220 For NAS systems, the Windows Powered operating system is dedicated to file service for network clients. Windows Server 2003 — A set of Microsoft software technologies that enable software integration through the use of XML Web services. XML Web services are small reusable applications written in XML that allow data to be communicated between otherwise unconnected sources.
  • Page 221 XML — Extensible Markup Language. XML is a way to create common information formats and to share both the format and the data on the World Wide Web, intranets, and elsewhere. ZIF — Zero insertion force. Glossary...
  • Page 222 Glossary...
  • Page 223 179 chassis intrusion switch installing, 142 removing, 141 replacing, 142 checking equipment, 160 closing the system, 70 connecting external devices, 16 connectors back-panel, 15 front-panel, 13 NICs, 15 serial port, 15 USB, 13, 15 video, 15 contacting Dell, 205 Index...
  • Page 224 153 removing, 151 cooling fans troubleshooting, 173 damaged systems troubleshooting, 169 Dell contacting, 205 diagnostics advanced testing options, 195 messages, 41 testing options, 194 when to use, 194 DIMMs See memory modules. diskette drive installing, 94...
  • Page 225 hard drives (EasyExchange SCSI) removing hot-plug, 91 indicators back-panel, 15 front-panel, 13 NIC, 18 power, 17 insert on front drive bezel removing, 67 replacing, 67 installing 5.25-inch drive, 101 CD/DVD drive, 101 chassis intrusion switch, 142 control panel assembly, 153 diskette drive, 94 expansion cards, 110 hard drive, 84, 91...
  • Page 226 microprocessor See processor. troubleshooting, 189 mouse troubleshooting, 163 indicators, 18 NIC TOE, 122 NICs connectors, 15 troubleshooting, 167 opening the system, 68 password disabling, 203 setup, 59 system, 56 phone numbers, 205 POST accessing system features, 12 power indicators, 17 Index power supplies indicators, 17...
  • Page 227 SD card troubleshooting, 176 securing your system, 53, 57 serial port connector, 15 setup password, 59 startup accessing system features, 12 support contacting Dell, 205 system closing, 70 opening, 68 system board installing, 156 jumpers, 197 removing, 153 replacing, 156...
  • Page 228 system setup program (continued) keystroke, 43 memory options, 47 serial communications options, 52 system security options, 53 tape drive installing, 101 removing, 97 troubleshooting, 180 telephone numbers, 205 TPM security, 53 troubleshooting CD/DVD drive, 179 cooling fans, 173 damaged system, 169 diskette drive, 177 expansion cards, 187 external connections, 160...
  • Page 229 warning messages, 41 warranty, 11 wet system troubleshooting, 168 Index...
  • Page 230 Index...

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