Restoring And Recovering Your System; Creating A System Restore; Restoring And Recovery Methods; Recovering Using Hp Recovery Media - HP ENVY x360 Maintenance And Service Manual

Restoring and recovering your system

You have several tools available to recover your system both within and outside of Windows if the
desktop cannot load.
HP recommends that you attempt to restore your system using the
page 59.

Creating a system restore

System Restore is available in Windows. The System Restore software can automatically or manually
create restore points, or snapshots, of the system files and settings on the computer at a particular
point.
When you use System Restore, it returns your computer to its state at the time you made the restore
point. Your personal files and documents should not be affected.

Restoring and recovery methods

After you run the first method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.
1. Run a Microsoft System Restore.
2. Run Reset this PC.
NOTE:
complete and leave no information on your computer. It is the safest way to reset your computer
before you recycle it.
3. Recover using HP Recovery media. For more information, see
on page
For more information about the first two methods, see the Get Help app:
■ Select the Start button, select All apps, select the Get Help app, and then enter the task you want to
perform.
NOTE: You must be connected to the internet to access the Get Help app.

Recovering using HP Recovery media

You can use HP Recovery media to recover the operating system and drivers that were installed at the
factory. On select products, you can create recovery media on a bootable USB flash drive using the HP
Cloud Recovery Download Tool.
For details, see
only) on page
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
■ Insert the HP Recovery media, and then restart the computer.
The options Remove everything and then Fully clean the drive can take several hours to
59.
Using the HP Cloud Recovery Download Tool to create recovery media (select products
58.
Restoring and recovery methods on
Recovering using HP Recovery media
Restoring and recovering your system 59