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HP ENVY *360 15M Maintenance And Service Manual

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HP ENVY x360 15m Convertible PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Table of Contents

   Summary of Contents for HP ENVY *360 15M

  • Page 1 HP ENVY x360 15m Convertible PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 © Copyright 2017 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................5 Locating hardware ..............................5 Locating software ..............................5 Display ..................................6 Speakers ................................. 7 Lights ..................................8 Special keys ................................9 ClickPad ................................10 Left side ................................
  • Page 6 Using HP Sure Start (select products only) ......................67 7 HP PC Hardware Diagnostics (UEFI) ....................... 68 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............69 8 Specifications .............................. 70 9 Backing up and recovering ..........................71 Creating recovery media and backups ........................
  • Page 7 Removing the HP Recovery partition (select products only) ......... 76 10 Power cord set requirements ........................77 Requirements for all countries ..........................77 Requirements for specific countries and regions ....................77 11 Recycling ..............................79 Index ................................80...
  • Page 8 viii...
  • Page 9: Product Description

    Product description Category Description Product Name HP ENVY x360 15m Convertible PC (model numbers 15m-bp0xx through 15m-bp1xx) HP ENVY x360 15 Convertible PC (model numbers 15-bp0xx through 15-bp1xx) Processors For use only on computer models with model numbers 15m-bp1xx through 15-bp1xx: ●...
  • Page 10 1-TB, 7200-rpm, 9.5-mm hard drive + 128-GB, M.2 SATA-3 solid-state drive with TLC ● 1-TB, 7200-rpm, 9.5-mm hard drive + 128-GB, SATA-3 solid-state drive Optical drive HP external DVD±RW DL SuperMulti Drive Audio and video Audio: Bang & Olufsen Chapter 1 Product description...
  • Page 11 Support for HP Audio Boost 2.0 (with discrete amplifier) Camera: HP Wide Vision FHD infrared camera with indicator light, 2 infrared lights, USB 2.0, FHD Hybrid BSI sensor, f2.2, wide dynamic range (WDR), 88° WFOV, 1080p by 30 frames per second Support for Windows Hello 3.0...
  • Page 12 Category Description Power requirements Support for a 1.00-m power cord with a C5 connector. (continued) Operating system Preinstalled: Windows 10 and Windows 10 Pro For developed market (ML): Windows 10 Home Plus ML For emerging market (EM/SL): Windows 10 Home Plus EM/SL For China market: CPPP Windows 10 Home High-End China Language Edition and CPPP Windows 10 Home China Lanaguage Edition Serviceability...
  • Page 13: Getting To Know Your Computer

    Getting to know your computer Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on the computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).
  • Page 14: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Chapter 2 Getting to know your computer...
  • Page 15: Speakers

    Speakers Component Description Speakers (2) Produce sound. Speakers...
  • Page 16: Lights

    Lights Item Icon Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Chapter 2 Getting to know your computer...
  • Page 17: Special Keys

    Special keys Item Icon Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.
  • Page 18: Clickpad

    ClickPad Item Component Description ClickPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left ClickPad button Functions like the left button on an external mouse. Right ClickPad button Functions like the left button on an external mouse. Chapter 2 Getting to know your computer...
  • Page 19: Left Side

    Left side Item Icon Component Description HDMI port Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or an HDMI device. USB 3.x SuperSpeed port Connects USB devices, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.
  • Page 20 For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start menu, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 21: Right Side

    Press in on the card, and then remove it from the memory card reader. USB Type-C port with HP Sleep and Charge Connects a USB device that has a Type-C connector, provides high-speed data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.
  • Page 22: Bottom

    Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 Getting to know your computer...
  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Labels The labels affixed to the computer provide information that may be needed when troubleshooting system problems or travelling internationally with the computer.
  • Page 24 Component HP product name (select products only) Product number Serial number Warranty period Chapter 3 Illustrated parts catalog...
  • Page 25: Computer Components

    Computer components Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Keyboard/top cover in natural silver finish (includes backlight cable and keyboard cable): For use only on computer models equipped with a graphics subsystem with discrete video memory: For use in Belgium 924353-A41...
  • Page 26 Item Component Spare part number For use in Canada 924353-DB1 For use in the Czech Republic and Slovakia 924353-FL1 For use in Denmark, Finland, and Norway 924353-DH1 For use in France 924353-051 For use in Germany 924353-041 For use in Hungary 924353-211 For use in Italy 924353-061...
  • Page 27 Item Component Spare part number For use in the United States 934640-001 Power connector cable 933523-001 Speakers (includes cables and four rubber isolators) 924343-001 Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter 901229-855 (non-vPro) WLAN module System board (includes processor and replacement thermal material): For use only on computer models with model numbers 15m-bp1xx through 15-bp1xx: Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor...
  • Page 28 Item Component Spare part number Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor 924309-001 (2133-MHz FSB, 4.0-MB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and a non-Windows operating system Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor 924310-601 (2133-MHz FSB, 3.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics...
  • Page 29 Item Component Spare part number For use only on computer models with model numbers 15m-bp1xx through 15-bp1xx: 512-GB, 2280, PCIe, NVMe solid-state drive L01301-002 256-GB, 2280, PCIe, NVMe solid-state drive L01300-002 For use on all computer models: 512-GB, 2280 M.2, PCIe3×4, SS, NVMe solid-state drive with TLC 847110-015 360-GB, 2280 M.2, PCIe3×4, SS, NVMe solid-state drive with TLC 917818-002...
  • Page 30: Display Assembly Components

    Display assembly components Item Component Spare part number Display panel assembly (includes display panel and display bezel): 15.6-in, UHD, WLED, BrightView (3840×2160), UWVA, ultraslim-flat (2.6-mm), eDP1.3+PSR 924357-001 TouchScreen display panel assembly 15.6-in, FHD, WLED, BrightView (1920×1080), UWVA, slim-flat (3.2-mm), eDP1.3 925736-001 TouchScreen display panel assembly Webcam/microphone module (includes double-sided adhesive)
  • Page 31: Miscellaneous Parts

    For use only on computer models with model numbers 15m-bp1xx through 15-bp1xx: 90-W AC adapter (PFC, S-3P, 4.5-mm) 710413-001 For use on all computer models: 65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) 913691-850 65-W HP Smart AC adapter (non-PFC, 4.5-mm, with mount) 854117-850 45-W HP Smart AC adapter (non-PFC, 4.5-mm, with mount)
  • Page 32 Component Spare part number For use in Europe 213350-014 For use in North America 213349-015 For use in South Africa 361240-007 For use in Switzerland 213354-013 For use in the United Kingdom 213351-013 Power cord (C5 connector, Tag Prm, 1.00-m): For use in Australia 920689-011 For use in Denmark...
  • Page 33: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Magnetic screw driver Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
  • Page 34: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
  • Page 35: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
  • Page 36: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 37 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
  • Page 38: Removal And Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 55 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.
  • Page 39 Remove the following screws that secure the bottom cover to the computer: (2) Four Torx5 M2.5×6.7 screws under the rear rubber foot strip (3) Three Phillips PM2.0×5.2 screws on the front edge Insert a case utility tool (1) or similar thin, plastic tool between the front edge of the bottom cover and the keyboard/top cover.
  • Page 40: Battery

    Battery Description Spare part number 3-cell, 55-WHr, 4.8-AHr, Li-ion battery 916814-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 41: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or the hard drive cable. The hard drive bracket is available using spare part number 924350-001. The hard drive cable is available using spare part number 924326-001.
  • Page 42: Solid-state Drive

    If it is necessary to disassemble the hard drive, remove the hard drive rubber sleeve (1) from the hard drive, and then disconnect the hard drive cable (2) from the hard drive. Reverse this procedure to reassemble and install the hard drive. Solid-state drive Description Spare part number...
  • Page 43: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers, and then click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 44 Click the link for the computer model. Select the operating system, and then click Next. Under Step 2: Select a Download, click the BIOS link. Click the link for the most recent BIOS. Click the Download button, and then follow the on-screen instructions. Before removing the memory module, follow these steps: Turn off the computer.
  • Page 45 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion. Reverse this procedure to install a memory module. Component replacement procedures...
  • Page 46: Sd Card Board Cable

    SD card board cable NOTE: The SD card board spare part kit does not include the SD card board cable. The SD card board cable is available using spare part number 924325-001. Before removing the SD card board cable, follow these steps: Shut down the computer.
  • Page 47: Clickpad Cable

    ClickPad cable NOTE: The ClickPad spare part kit does not include the ClickPad cable. The ClickPad cable is available using spare part number 924351-001. Before removing the ClickPad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 48: Clickpad

    ClickPad NOTE: The ClickPad spare part kit does not include the ClickPad bracket or ClickPad cable. The ClickPad bracket is available using spare part number 924352-001. The ClickPad cable is available using spare part number 924351-001. Description Spare part number For use only on computer models with model numbers 15m-bp1xx through 15-bp1xx L00656-001 For use only on computer models with model numbers 15m-bp0xx through 15-bp0xx...
  • Page 49: System Board

    Remove the ClickPad (6). Reverse this procedure to install the ClickPad. System board NOTE: All system board spare part kits include a processor and replacement thermal material. Description Spare part number For use only on computer models with model numbers 15m-bp1xx through 15-bp1xx: Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz 935001-601 FSB, 8.0-MB L3 cache, 15-W), an NVIDIA N17S-G1 (GeForce MX150) graphics subsystem with up to 4096-...
  • Page 50 Description Spare part number MB of discrete video memory (512-MB×16 GDDR3×4 pieces, 1.35-V/3-GHz), and a non-Windows operating system Equipped with an Intel Core i5-8250U 1.66-GHz (turbo up to 3.40-GHz) quad core processor (2400-MHz 934999-601 FSB, 6.0-MB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and the Windows 10 operating system Equipped with an Intel Core i5-8250U 1.66-GHz (turbo up to 3.40-GHz) quad core processor (2400-MHz 934999-001...
  • Page 51 When replacing the system board, be sure to remove the following components from the defective system board and install them on the replacement system board: ● Memory module (see Memory module on page ● Fan/heat sink assembly (see Fan/heat sink assembly on page ●...
  • Page 52 Remove the following screws: (1) One Phillips PM2.0×2.2 broad head screw that secures the WLAN module to the keyboard/top cover (2) Two Phillips PM2.0×4.6 screws that secure the system board to the keyboard/top cover (3) Eight Phillips PM2.0×3.3 screws that secure the system board to the keyboard/top cover Lift the left side of the system board (1) until it rests at an angle.
  • Page 53: Fan/heat Sink Assembly

    Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with an Intel Core i7-8550U or Intel Core i5-8250U processor 936170-001 and a graphics subsystem with discrete memory For use only on computer models equipped with an Intel Core i7-8550U or or Intel Core i5-8250U 936169-001 processor and a graphics subsystem with UMA memory...
  • Page 54 Remove the fan/heat sink assembly (3). NOTE: Steps 4 through 6 apply to computer models equipped with a graphics subsystem with UMA memory. See Steps 1 through 3 for fan/heat sink assembly removal information for computer models equipped with a graphics subsystem with discrete memory. Disconnect the fan cable (1) from the system board.
  • Page 55 Remove the fan/heat sink assembly (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed. Replacement thermal material is included with the fan/heat sink assembly and system board spare part kits. On computer models equipped with a graphics subsystem with discrete memory: Thermal paste is used on the processor (1) and the fan/heat sink assembly section (2) that services it.
  • Page 56 On computer models equipped with a graphics subsystem with UMA memory: Thermal paste is used on the processor (1) and the fan/heat sink assembly section (2) that services it. Reverse this procedure to install the fan/heat sink assembly. Chapter 5 Removal and replacement procedures...
  • Page 57: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 58: Sd Card Board

    SD card board NOTE: The SD card board includes the power light actuator, hard drive light actuator, card reader slot, and SD card. The SD card board spare kit does not include the SD card board cable. The SD card board cable is available using spare part number 924325-001.
  • Page 59: Speakers

    Remove the SD card board (2). Reverse this procedure to install the SD card board. Speakers Description Spare part number Speakers (includes cables and four rubber isolators) 924343-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 60 Remove the speakers (4). IMPORTANT: When removing the speakers, make note of the location of the four rubber isolators (5). Failure to properly install or damage to these isolators can result in degraded speaker performance. Reverse this procedure to install the speakers. Chapter 5 Removal and replacement procedures...
  • Page 61: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 62 Slide the keyboard/top cover (5) up and away at an angle and separate it from the display assembly. If it is necessary to replace the display panel assembly or any of the display assembly subcomponents: NOTE: The display panel assembly can be removed and replaced without removing the display assembly from the keyboard/top cover.
  • Page 63 Release the adhesive strip (1) that secures the display panel cable connector to the display panel. Disconnect the display panel cable (2) from the display panel assembly. Release the ZIF connector (3) to which the TouchScreen control board cable is connected, and then disconnect the TouchScreen control board cable from the TouchScreen control board.
  • Page 64 Detach the TouchScreen control board (2) from the display panel assembly. (The TouchScreen control board is attached to the display panel assembly with double-sided adhesive.) Remove the TouchScreen control board. The TouchScreen control board is available using spare part number 932790-001. If it is necessary to replace the webcam/microphone module: NOTE: The webcam/microphone module can be removed and replaced without removing the display...
  • Page 65 Detach the webcam/microphone module (2) from the display back cover. (The webcam/ microphone module is attached to the display back cover with double-sided adhesive.) Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 933520-001. If it is necessary to replace the display hinges: Remove the display panel assembly.
  • Page 66 Remove the display hinges (2). The display hinges are available using spare part number 925202-001. If it is necessary to replace the display hinge covers: Remove the display panel assembly. Remove the display hinges. Remove the two Phillips PM2.0×3.3 screws (1) that secure the hinge covers to the display hinge. Remove the display hinge covers (2).
  • Page 67 If it is necessary to replace the display panel cable: Remove the display panel assembly. Remove the display hinges. Remove the display panel cable. The display panel cable is available using the following spare part numbers: 924346-001 – For use only on computer models equipped with a UHD display panel assembly ●...
  • Page 68 Detach the webcam/microphone module cable (4) from the display back cover. (The webcam/ microphone module cable is attached to the display back cover with double-sided adhesive.) Remove the webcam/microphone module cable. The webcam/microphone module cable is available using spare part number 924324-001. If it is necessary to replace the wireless antenna cables and transceivers: Remove the display panel assembly.
  • Page 69: Power Connector Cable

    Remove the wireless antenna cables and transceivers (4). The wireless antenna cables and transceivers are available using spare part number 924307-001. Reverse this procedure to reassemble and install the display assembly. Power connector cable Description Spare part number Power connector cable 933523-001 Before removing the power connector cable, follow these steps: Shut down the computer.
  • Page 70 Reverse this procedure to install the power connector cable. Chapter 5 Removal and replacement procedures...
  • Page 71: Computer Setup (bios), Tpm, And Hp Sure Start

    To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Tablets without keyboards: ● ▲...
  • Page 72: Restoring Factory Settings In Computer Setup

    Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start...
  • Page 73: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
  • Page 74: Changing The Boot Order Using The F9 Prompt

    To dynamically choose a boot device for the current startup sequence, follow these steps: Access the Boot Device Options menu: ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter the Boot Device Options menu. ● Tablets without keyboards: Turn off the tablet.
  • Page 75: Tpm Bios Settings (select Products Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
  • Page 76: Hp Pc Hardware Diagnostics (uefi)

    HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 77: Downloading Hp Pc Hardware Diagnostics (uefi) To A Usb Device

    NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device.
  • Page 78: Specifications

    Specifications Metric U.S. Computer dimensions Width 35.6 cm 14.0 in Depth 24.9 cm 9.8 in Height 1.9 cm 0.8 in Weight Computer models equipped with a hard drive 2.2 kg 4.8 lbs Computer models equipped with a solid-state drive 2.1 kg 4.6 lbs Temperature Operating...
  • Page 79: Backing Up And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...
  • Page 80: Creating Hp Recovery Media (select Products Only)

    Using Windows tools on page ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
  • Page 81: Using Windows Tools

    ● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page ●...
  • Page 82: Recovering Using Hp Recovery Manager

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...
  • Page 83: Using The Hp Recovery Partition (select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 84: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
  • Page 85: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 86 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.
  • Page 87: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 88: Index

    Index ClickPad bracket AC adapter light 13 removal 40 electrostatic discharge 27 AC adapter, spare part numbers 23 spare part number 20, 40 equipment guidelines 29 action keys 9 ClickPad button 10 esc key 9 antenna ClickPad cable locations 6 removal 39 fan/heat sink assembly removal 60...
  • Page 89 3 supported discs 72 light components 8 USB 3.x SuperSpeed 11 system 74 lights USB 3.x with HP Sleep and USB flash drive 75 AC adapter 13 Charge 13 using HP Recovery media 72 battery 13 USB Type-C with HP Sleep and...
  • Page 90 TPM settings 67 transporting guidelines 28 Screw Kit, spare part number 24 SD card board removal 50 USB 3.x port with HP Sleep and spare part numbers 20, 50 Charge 13 SD card board cable USB 3.x SuperSpeed port 11...

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