HP ENVY x360 Maintenance And Service Manual
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HP ENVY x360 Maintenance And Service Manual

HP ENVY x360 Maintenance And Service Manual

14 inch 2-in-1 laptop pc
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Maintenance and Service Guide
HP ENVY x360 14 inch 2-in-1 Laptop PC
14 fa000
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP ENVY x360

  • Page 1 Maintenance and Service Guide HP ENVY x360 14 inch 2-in-1 Laptop PC 14 fa000 SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
  • Page 2 HP End Not all features are available in all and used by HP Inc. under license.
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.

  • Page 4: Table Of Contents

    Table of contents 1 Product description............................................. 1 2 Components................................................4 Locating hardware ............................................4 Locating software............................................4 Right side ................................................4 Left side................................................5 360 modes................................................7 Display ...................................................7 Low blue light mode (select products only)..............................7 IMAX Enhanced Mode (select products only)..............................7 Wake-on-voice (select products only).................................
  • Page 5 Downloading a BIOS update ..................................63 Installing a BIOS update ....................................64 7 Backing up, restoring, and recovering....................................65 Backing up information and creating recovery media...........................65 Using Windows tools for backing up.................................65 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......65...
  • Page 6 Accessing HP PC Hardware Diagnostics Windows..........................68 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..........68 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)....69 Downloading HP PC Hardware Diagnostics Windows........................69 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........69 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........69...
  • Page 7 Requirements for specific countries and regions............................. 82 12 Recycling................................................85 Index....................................................86...

  • Page 8: Product Description

    This table provides detailed product information. Table 1-1 Product components and their descriptions Category Description Product Name HP Envy x360 14 inch 2-in-1 Laptop PC Model number: 14 fa000 Processors AMD® Ryzen™ R7 8840HS processor AMD Ryzen R5 8640HS processor Chipset...
  • Page 9 HP slim rechargeable digital pen Power requirements Battery: 3 cell, 59 WHr, Long Life, polymer battery AC adapter: HP 65 W USB Type-C AC adapter (non-Power Factor Correction [non-PFC], 3-prong with slim barrel) Power cord: C5, 1.0 m (3.3 ft), premium with sticker Security ●...
  • Page 10 Table 1-1 Product components and their descriptions (continued) Category Description Sensors ● Accelerometer + gyroscope ● Accelerometer × 2 ● IR thermal sensor Sensor hub ● Operating system Windows® 11 Home 64 Advanced Windows 11 Pro Entry China Windows 11 Home 64 Desktop AIO Chinese Market CPPP Windows 11 Home in S Mode for Developed Markets (ML) Windows 11 Home in S Mode for Emerging Markets (EM/SL) Windows 11 Home in S Mode for China Market...

  • Page 11: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware Use these instructions to find out what hardware is installed on your computer. To find out what hardware is installed on your computer, select the Search icon in the taskbar, type device manager in the search box, and then select the Device Manager app.

  • Page 12: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 13 Component Description USB Type-C power connector and 10 Gbps Connects an AC adapter that has a USB Type-C connector, port with HP Sleep and Charge and supplying power to the computer and, if needed, charging the DisplayPort™ output computer battery.

  • Page 14: 360 Modes

    The Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. IMAX Enhanced Mode (select products only) Select computer models are configured with IMAX Enhanced Mode, a solution built into the hardware and software to enhance the IMAX audio and video experience.

  • Page 15: Wake-On-Voice (Select Products Only)

    To access the latest setup documentation, go to http://www.hp.com/support, type IMAX in the Search our knowledge library search box, and then select HP Consumer Notebook PCs - Enabling the IMAX features. Wake-on-voice (select products only) Use the wake-on-voice feature to bring the computer out of the Sleep state quickly.

  • Page 16: Keyboard Area

    Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. NOTE: The keyboard area, including the function keys and (select products only) power key, is disabled in stand, tent, and tablet modes.

  • Page 17: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.

  • Page 18: Special Keys

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● ● Off: Computer sound is on. Microphone mute light ●...

  • Page 19: Bottom

    Table 2-6 Special keys and their descriptions (continued) Component Description Action keys Execute frequently used system functions as defined by the icon symbols on through function keys. Windows Copilot key Opens Windows Copilot (select products only). Snipping Tool app key Opens the Snipping Tool app.

  • Page 20: Labels

    Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-8 Service label components Component Serial number Product ID HP product name and model number Labels...
  • Page 21 Table 2-9 Service label components Component HP product name Product ID Serial number Warranty period Table 2-10 Service label components Component HP product name Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 22: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 23 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly: Display spare parts are available only as subcomponents. For spare part Not available as a information, see Display assembly subcomponents on page spare part Top cover and keyboard with backlight in glacier silver finish with soft gray keys (includes N91050-xxx backlight cable and keyboard cable)
  • Page 24 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (3c) Touchpad cable (includes double-sided adhesive) N91027-001 Fan (includes cable) N91030-001 WLAN module Mediatek MT7925 M.2 2230 Wi-Fi 7 + Bluetooth 5.4 worldwide WLAN module N64647-005 Mediatek RZ616 Wi-Fi 6E + Bluetooth 5.3 M.2 2230 AIM-T 160 MHz PCI-e + USB worldwide WLAN N22541-005...

  • Page 25: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (11a) Infrared board (includes double-sided adhesive) N91023-001 NOTE: The infrared board spare part kit does not include the infrared board cable. The infrared board cable is available using spare part number N91024-001. (11b) Infrared board cable (includes double-sided adhesive) N91024-001...
  • Page 26 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display panel assembly: 35.6 cm (14.0 in), 2880 × 1800, brightview, OLED + LBL, UWVA, DCI-P3, 100% CG, eDP 1.4 + PSR, N91014-001 120 Hz VRR, touchscreen display panel with narrow bent bezel; typical brightness: 400 nits 35.6 cm (14.0 in), LCD, WUXGA (1366 ×...

  • Page 27: Miscellaneous Parts

    Component Spare part number 65 W AC adapter (slim barrel, USB Type-C, nPFC, 3 prong) M54350-001 HP USB External DVD+-RW Drive 747080-001 Miscellaneous Kit (includes infrared board connector retainer, touch control board conductive N91037-001 material, OLED board absorber, and touchpad connector retainer)
  • Page 28 Component Spare part number HP 430 multidevice wireless mouse M61225-001 HP Z3700 dual silver wireless mousemouse N33387-001 Tilt G1 pen (in natural silver finish, includes cable) N44378-001 Power cord (C5, 1.0 m [3.3 ft], conventional with sticker) + AC adapter bundle for use in Thailand M85421-001 Power cord (C5, 1.0 m [3.3 ft], premium with sticker):...

  • Page 29: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Magnetic Phillips P1 screwdriver ● Nonconductive, nonmarking pry tool ●...

  • Page 30: Drive Handling

    Drive handling Note the following guidelines when handling drives. IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 31: Preventing Electrostatic Damage To Equipment

    ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V...

  • Page 32: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 33: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 34: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 35: Caring For Wood Veneer (Select Products Only)

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 36: Accessing Support Information

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration...
  • Page 37 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.

  • Page 38: Removal And Replacement Procedures For Authorized Service Provider Parts

    To remove and replace computer components, use the procedures described in this section. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
  • Page 39 Table 5-1 Bottom cover descriptions and part numbers (continued) Description Spare part number In glacier silver finish N91045-001 In meteor silver finish N91006-001 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 31). Remove the bottom cover: Close the computer and rest it upside down on a flat work surface with the front toward you.

  • Page 40: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 41: Speakers

    Slide the battery (4) up and away from the computer and remove it. To install the battery, reverse the removal procedures. NOTE: When replacing the battery, be sure to completely reassemble the computer and plug in the AC adapter before turning the computer on. Speakers To remove the speakers, use this procedure and illustration.

  • Page 42: Ssd

    To replace the speakers, reverse the removal procedures. To remove the SSD, use this procedure and illustration. Table 5-4 SSD descriptions and part numbers Description Spare part number 2 TB, M.2 2280, PCIe-4×4, ZTurbo SSD with TLC M52027-005 1 TB, 2280, PCIe-4×4, NVMe, SSD with TLC M16560-005 1 TB, M.2 2280, PCIe-4×4, NVMe, value SSD N45474-005...

  • Page 43: Wlan Module

    Remove the SSD (4) by pulling the drive away from the slot at an angle. Thoroughly clean the thermal material from the surfaces of the SSD slot (1) and the SSD shield (2) each time you remove the SSD and shield. Replacement SSD thermal material is available in the SSD Thermal Pad Kit, spare part number N91032-001.
  • Page 44 Table 5-5 WLAN module descriptions and part numbers (continued) Description Spare part number Mediatek RZ616 Wi-Fi 6E + Bluetooth 5.3 M.2 2230 AIM-T 160 MHz PCI-e + USB worldwide WLAN N22541-005 module IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 45: Oled Board Cable (Applicable Only To Computer Models Equipped With An Oled Display Assembly)

    If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. To replace the WLAN module, reverse the removal procedures. NOTE: The WLAN module is designed with a notch to prevent incorrect insertion. OLED board cable (applicable only to computer models equipped with an OLED display assembly) To remove the OLED board cable, use this procedure and illustration.

  • Page 46: Oled Board (Applicable Only To Computer Models Equipped With An Oled Display Assembly)

    Remove the OLED board cable (4). To replace the OLED board cable, reverse the removal procedures. OLED board (applicable only to computer models equipped with an OLED display assembly) To remove the OLED board, use this procedure and illustration. Table 5-6 OLED board description and part number Description Spare part number...

  • Page 47: Audio Jack Board Cable

    Remove the OLED board (2) from the computer. To replace the OLED board, reverse the removal procedures. Audio jack board cable To remove the audio jack board cable, use this procedure and illustration. Table 5-7 Audio jack board cable description and part number Description Spare part number Audio jack board cable...

  • Page 48: Audio Jack Board

    Remove the audio jack board cable (4) from the computer. To replace the audio jack board cable, reverse the removal procedures. Audio jack board To remove the audio jack board, use this procedure and illustration. Table 5-8 Audio jack board description and part number Description Spare part number Audio jack board...

  • Page 49: Fan

    Remove the audio jack board (2) from the computer. To replace the audio jack board, reverse the removal procedures. To remove the fan, use these procedures and illustrations. Table 5-9 Fan description and part number Description Spare part number Fan (includes cable) N91030-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (see...

  • Page 50: Display Assembly

    Remove the fan (7) by sliding it up and forward at an angle. To replace the fan, reverse the removal procedures. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. The display assembly is available only at the the subcomponent level. Subcomponent level spare part information is available in the subcomponent level disassembly subsection.
  • Page 51 Release the display panel cable from the retention clips (3) that are built into the fan. Release the ZIF connector (1) the webcam/microphone module cable is connected to, and then disconnect the webcam/microphone module cable from the system board. Remove the WLAN module shield (2) that secures the WLAN antenna cables to the WLAN module.. NOTE: The WLAN module shield is available using spare part number N10779-001.
  • Page 52 NOTE: When replacing the display panel assembly, be sure to update the touch firmware, available on the http://www.hp.com/support. Install suction cups (1) on the display panel and the display back cover, slightly below and to the right of the webcam location.
  • Page 53 Insert a thin, plastic tool, such as a case utility tool (3), into the space created between the display panel assembly and the display back cover. Use the case utility tool (1) to completely separate the top edge of the display panel assembly from the display back cover.
  • Page 54 When replacing the display panel assembly retention tape (1), align the holes (2) in the tape with the alignment holes (3) on the display back cover. Release the webcam/microphone module cable and wireless antenna cables from the left display hinge area (1). Release the display panel cable (2) from the right display hinge area.
  • Page 55 ● N91012-001: 35.6 cm (14.0 in), LCD, WUXGA (1366 × 768), antiglare, LED, UWVA, 45% CG, eDP 1.2 without PSR, touchscreen display panel with narrow bent bezel; typical brightness: 300 nits To remove the webcam/microphone module and cable: Remove the display panel assembly. Insert a tool (1) at the two locations shown in the following illustration.
  • Page 56 Release the ZIF connector (1) the webcam/microphone module cable is connected to, and then disconnect the webcam/microphone module cable (2) from the webcam/microphone module. The webcam/microphone module is available using spare part number N91020-001. The webcam/microphone module cable is available using spare part number N91015-001. When replacing the webcam/microphone module, install the rubber bumpers onto the webcam/microphone module.
  • Page 57 To remove the touch control board: NOTE: When replacing the touch control board, be sure to update the touch firmware, available on the http://www.hp.com/support. Remove the display panel assembly. Release the ZIF connector (1) the display panel cable is connected to, and then disconnect the display panel cable from the touch control board.
  • Page 58 The touch control board is available using spare part number N91004-001. To remove the wireless antenna cables and transceivers: Remove the display panel assembly. Release the wireless antenna cables from the retention clips (1) and routing channels that are built into the display back cover. Detach the wireless antenna transceivers (2) from the display back cover.

  • Page 59: System Board

    Remove the display panel assembly. Remove the six Phillips M2.5 × 2.9 broadhead screws (1) that secure the hinges to the display back cover. Remove the hinges (2) and hinge covers. Remove the two Phillips M2.0 × 3.9 screws (1) that secure the hinge covers to the hinges. Remove the hinge covers (2) from the hinges.
  • Page 60 Table 5-10 System board descriptions and part numbers Description Spare part number NOTE: Equipped with an AMD Ryzen R7 8840HS processor, 32 GB of system memory, and the Windows 11 N91043-601 operating system Equipped with an AMD Ryzen R7 8840HS processor, 32 GB of system memory, and the Windows 11 N97091-601 operating system for use only in The People's Republic of China Equipped with an AMD Ryzen R7 8840HS processor, 16 GB of system memory, and the Windows 11...
  • Page 61 Carefully disconnect the two WLAN antenna cables (5) from the terminals on the WLAN module. NOTE: Computer models have either one or two WLAN antennas. On models with two antennas, the #1 WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 WLAN antenna cable connects to the WLAN module #2 Aux terminal.

  • Page 62: Heat Sink

    Remove the system board (3) by lifting it straight up. To install the system board, reverse the removal procedures. Heat sink To remove the heat sink, use these procedures and illustrations. Table 5-11 Heat sink description and part number Description Spare part number Heat sink (includes replacement thermal material) N91044-001...

  • Page 63: Infrared Board Cable

    Remove the heat sink (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustrations show the replacement thermal material locations.

  • Page 64: Infrared Board

    Before removing the infrared board cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 31). Remove the bottom cover (see Bottom cover on page 31). Remove the battery (see Battery on page 33). Remove the fan (see Fan on page 42).

  • Page 65: Touchpad Cable

    Before removing the infrared board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 31). Remove the bottom cover (see Bottom cover on page 31). Remove the battery (see Battery on page 33). Remove the fan (see Fan on page 42).

  • Page 66: Touchpad

    Release the ZIF connector (1) the touchpad cable is connected to, and then disconnect the touchpad cable from the system board. Release the ZIF connector (2) the touchpad cable is connected to, and then disconnect the touchpad cable from the touchpad. Detach the touchpad cable (3) from the computer.

  • Page 67: Top Cover And Keyboard

    Remove the three Phillips M2.0 × 2. 1 broad head screws (1) that secure the touchpad to the computer. Remove the four Phillips M2.0 × 2.9 screws (2) that secure the touchpad and bracket to the computer. Remove the touchpad bracket (3). NOTE: The touchpad bracket is not available as a spare part.
  • Page 68 Table 5-17 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number The Czech Republic and -FL1 Italy -061 Switzerland -BG1...

  • Page 69: Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the SoftPaqs . Some download packages contain a file HP website are packaged in compressed files called named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 70: Preparing For A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. – or –...

  • Page 71: Installing A Bios Update

    Installing a BIOS update BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps. Select the Search icon in the taskbar, type file in the search box, and then select File Explorer. Select your hard drive designation.

  • Page 72: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 73: Restoring And Recovering Your System

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 74: Changing The Computer Boot Order

    Restoring and recovery methods on page 66 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 75: Using Hp Pc Hardware Diagnostics

    Select the box next to the 24-digit failure ID to copy your failure code and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu.

  • Page 76: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar. Select Fixes & Diagnostics.

  • Page 77: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 78: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 79: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 80: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 81: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric...

  • Page 82: 35.6 Cm (14.0 In) Display Specifications

    Table 9-1 Computer specifications (continued) Metric U.S. NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 35.6 cm (14.0 in) display specifications This section provides specifications for your display. Table 9-2 Display specifications Metric...
  • Page 83 Table 9-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* Ready time, maximum (to not busy) 1.0 ms < 1.0 ms 1.0 ms Access times, logical 0. 1 ms 0. 1 ms 0. 1 ms Transfer rate Sequential read up to 2150 MBps up to 2150 MBps up to 2150 MBps...

  • Page 84: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 85 Select the Security menu, select Restore Security Settings to Factory Defaults, and then select Yes to restore security level defaults. The computer restarts. During the restart, press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, type the password at the prompt.

  • Page 86: Nonvolatile Memory Usage

    System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 87: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 88: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 89: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 90 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa...
  • Page 91 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type HO5VV-F, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
  • Page 92 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Recycling...
  • Page 93 26 spare part number 17, 40 caring for wood veneer 28 audio-out (headphone)/audio-in disinfecting 27 (microphone) combo jack, HP Easy Clean 26 electrostatic discharge (ESD) 22, identifying 5 removing dirt and debris 26 audio, product description 2 components...
  • Page 94 20, 52 pointing device, product contents 13 hinge cover description 2 locations 13 illustrated 20 port with HP Sleep and Charge, left side components 5 removal 51 identifying 5 lights spare part numbers 20, 52 ports AC adapter and battery 6...
  • Page 95 74, 75 identifying 7 serviceability 3 hard drive 74 USB Type-C power connector and storage 1 solid-state drive 75 port with HP Sleep and Charge video 2 and DisplayPort output, wireless 2 illustrated 17 identifying 6 product name 1...
  • Page 96 WLAN antenna illustrated 20 removal 51 spare part numbers 20, 51 WLAN antennas, identifying 8 WLAN module illustrated 17 removal 36 spare part numbers 17, 36 WLAN module shield removal 37, 44, 53 spare part number 17, 37, 53 WLAN module sponge spare part number 44 workstation guidelines 22 Index...

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