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Symptom
Probable Cause/Remedy
The embroidery pattern is misaligned.
The thread is tangled.
• Use tweezers to remove any tangled thread
from the hook.
The fabric is not secured in the embroidery frame
(for example, the fabric is not taut).
The embroidery frame is too large for the size of
the embroidery.
The thumb screws on the Embroidery Frame
Holder are loose.
Appropriate stabilizer (backing) is not used.
The embroidery frame is not correctly attached to
the carriage.
• Correctly attach the embroidery frame to the
carriage. Make sure that the pins on the left
and right arms of the Embroidery Frame Holder
securely fit into the holes in the handles on the
embroidery frame.
The carriage or the embroidery frame is hitting
objects.
• The pattern may become misaligned if the
carriage or embroidery frame is hitting objects.
The fabric is caught or pinched.
• Stop the machine, and then correctly position
the fabric.
The carriage moved while removing embroidery
frame.
• The pattern may become misaligned if the
presser foot was hit or the carriage was moved
while embroidery.
• Be careful when removing and reattaching the
embroidery frame while embroidery.
If the carriage is moved, turn the machine off,
then on again. The correct frame position at the
time that the machine was stopped is stored in
the machine's memory, and the embroidery
frame is returned to the correct position.
The design was not digitized correctly.
• The design may need more pull compensation
or underlay to accommodate stretchy or high-
napped fabrics.
The size of the installed embroidery frame is not
correctly detected.
The thumb screws on the Embroidery Frame
Holder are loose.
The starting position for the embroidery frame is
horizontally misaligned.
The thumb screws on the Embroidery Frame
Holder are loose.
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Page
There are loops in the upper thread.
—
The upper thread tension is low.
24, 25
26
14
24
• After passing the upper thread through the hole
in the presser foot, pull the thread by hand to
27
check the thread tension.
The thread tension does not correspond to the
amount that the thread tension knob was
tightened.
• If the thread tension cannot be adjusted,
thread wax and dust may have collected in the
upper or middle thread guides, causing the
—
thread guide plates to rise. Clean the thread
guide plates.
Thread is not correctly threaded around the
thread tension disc.
—
• Clean the thread tension disc. Rethread and
make sure the thread tension disc rotate when
pulling on thread.
—
The thread quality is poor.
• Try embroidery with different thread. If the
problem no longer occurs after the thread is
changed, the thread quality is the problem.
Replace the thread with one of good quality.
The machine is noisy.
Lint may be wound in the hook.
The upper thread is not threaded correctly.
The hook is damaged.
—
• Replace the hook.
Not enough oil was applied.
The needle threader cannot be used.
Recommended needles are not used on this
machine.
14
The needle is not installed correctly.
The hook of the automatic needle-threading
mechanism is bent.
14
Symptom
Probable Cause/Remedy
Page
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39
40
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38
28
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37, 38
34
34
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