Advantech SOM-4463D-S8B2E User Manual page 3

Product Warranty (2 years)
Advantech warrants the original purchaser that each of its products will be free from
defects in materials and workmanship for two years from the date of purchase.
This warranty does not apply to any products that have been repaired or altered by
persons other than repair personnel authorized by Advantech, or products that have
been subject to misuse, abuse, accident, or improper installation. Advantech
assumes no liability under the terms of this warranty as a consequence of such
events.
Because of Advantech's high quality-control standards and rigorous testing, most of
our customers never need to use our repair service. If an Advantech product is defec-
tive, it will be repaired or replaced at no charge during the warranty period. For out-
of-warranty repairs, you will be billed according to the cost of replacement materials,
service time and freight. Please consult your dealer for more details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered. (For example, CPU
speed, Advantech products used, other hardware and software used, etc.) Note
anything abnormal and list any onscreen messages displayed when the prob-
lem occurs.
2. Call your dealer and describe the problem. Please have your manual, product,
and any relevant information readily available.
3. If your product is diagnosed as defective, obtain an RMA (return merchandise
authorization) number from your dealer. This enables us to process your return
more quickly.
4. Carefully pack the defective product, a completed Repair and Replacement
Order Card, and proof of purchase date (such as a photocopy of your sales
receipt) in a shippable container. Products returned without a proof of purchase
date are not eligible for our warranty service.
5. Write the RMA number clearly on the outside of the package and ship the prod-
uct prepaid to your dealer.
Technical Support and Assistance
1. Visit the Advantech website at www.advantech.com/support for the latest infor-
mation about this product.
2. Contact your distributor, sales representative, or Advantech's customer service
center for technical support if you require additional assistance. Please have the
following information ready before calling:
– Product name and serial number
– Description of the peripheral attachments
– Description of the software (operating system, version, application software,
etc.)
– Comprehensive description of the problem
– The exact wording of any error messages
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