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No sound can be heard from the connected external speakers.
• Remove your headphone (if the headphone is connected to the monitor).
• Check whether the headphone jack is properly connected.
• If the external speakers are USB-powered, check whether the USB connection is OK.
• Increase the volume (volume may be muted or too low) on the external speakers.
Sensors
The light sensor of the monitor does not work well.
The light sensor is located at the front bottom of the monitor. Please check:
• If you have removed the sensor protection sticker.
• If the Bright Intelligence / Bright Intelligence Plus function has been turned on. Check
Color Mode > a mode > B.I.+ (Bright Intelligence Plus).
• If there are any obstacles in front of the sensor that keep the
sensor from detecting the light properly.
• If there are any objects or clothing in bright colors in front of
the sensor. Bright colors (especially white and fluorescent
colors) reflect light and the sensor cannot detect the main
light sources.
HDR
There is a message HDR: Emulated showing on the screen.
This means the input content is not HDR-compatible and the monitor is in HDR-emulated
mode. Refer to
content, and the certified cable are used.
Need more help?
If your problems remain after checking this manual, please contact your place of purchase or
visit the local website from
Working with HDR technology on page 39
Support.BenQ.com
to check if a supported player,
for more support and local customer service.
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