Do you have a question about the PURE ONE S11 Series and is the answer not in the manual?
Questions and answers
Dawn Wipf
June 16, 2025
I have an S11 series tineco pure one - when vacuuming today the battery pack fell off and the cover to the battery pack popped off. Is there a secret to putting it back on?? I don't seem to be able to get it all the way on and don't want to press too hard and break something
Important Safety Instructions SAVE THESE INSTRUCTIONS Household use only. When using an electrical appliance, basic precautions should always be followed, including the following: READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE). Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury. WARNING –...
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A charger that is suitable for one type of battery pack may create a risk of fire when used with another battery pack. 17. Use appliances only with specifically designated Tineco battery packs. Use of any other battery packs may create a risk of injury and fire.
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Important Safety Instructions Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital appliance, pursuant to Part 15 of the FCC Rules.
Overview A B C D E F G H I J K A. Dust sensor G. Switch lock B. Digital display screen H. Dustbin release button C. Dust empty release button I. Switch button D. Dustbin J. HEPA release button E.
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Overview Digital display screen A. Brush roller tangled C. Air channel blocked B. Dust monitoring loop D. Tineco logo (Red to blue according to the dust E. Dust sensor malfunction amount) F. WiFi indicator...
• Test an accessory on a small, inconspicuous area before use on sensitive surfaces. • The “Product Components” page shows which accessories are included with your purchase. • As shown below, there are many components compatible with this model. If you require more accessories, please visit the Tineco Official Site. www.tineco.com Products...
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Flexible extension hose Excellent extension and flexibility to get into hard-to-reach spaces, great for in-car usage. Use with Tineco accessories, except motorized brush. Pre-filter cleaning tool Dirty filter is a main cause of suction loss, this tool is designed for a deeper &...
Assembly Install the Tube Insert tube. Press the release button and remove tube. Install the Brush Insert the power brush. Press the release button and remove power brush.
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Assembly Install the Dustbin ① ② To better clean the dustbin, press the Incline the dustbin, the slot on the dustbin dustbin release button and pull out. towards the hook on the main body. Push upward until the hook fixed into the slot. A “click”...
Product Operation Start to Work Note: • Before the first use, please charge the appliance (see “Charging the Battery”) for 3-4 hours in an area where the temperature is higher than 39.2°F (4°C) but lower than 104°F (40°C), and the above charging time based on the condition that the battery is cooled.
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• To avoid the dock dropping down, please install the wall-mounted dock to the wall make sure it must be installed firmly. with the nails provided by Tineco. click Place the main body on the docking To avoid the deformation of the bristles, always station.
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Product Operation Cleaning Mode Selection AUTO mode • In AUTO mode, the color of dust monitoring loop changes along with the dust amount. The color change from red to blue as the place getting cleaner. You can get the best cleaning solution automatically.
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Product Operation • All the functions can be performed using the Tineco App. Download Tineco App to access more features. Download on the GET IT ON App Store Google Play Tineco iOS 9.0 or later Android 5.0 or later App Function Introduction Battery Battery level in real time.
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Product Operation Contact us You can contact the Customer Service about any problems during the working hours. Feedback If you have any comments, please send us your feedback in text, picture, or videos. Note: • Please keep your hands dry when using it. Empty the Dustbin When finished, press the release button Reattach the dustbin’s bottom cover.
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Charge the battery installed on the main body, or charge the battery separately. Warning: • Charge the unit only with the adaptor from Tineco. • When you won’t use the lithium battery for a long time, please store in a cool dry place. In this situation, please charge the battery every 3 months, and insure that the battery has been at least half charged (Battery level >...
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• Data is obtained by Tineco laboratory using one battery and non-motorized accessories. Charging Time • A full charge takes about 3-4 hours. • Based on results from Tineco lab tests. Lab test environment: temperature between 39.2°F (4°C) to 104°F (40°C). Indicator Light...
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Product Operation Blinking: The sensor inside the dustbin is blocked or the dustbin is not installed properly. Light up: Successfully connected. Blinking: Connecting to the network. Off: WiFi is not connected, please connect to the network. During Charging • First charge the battery installed on the main body and then charge the extra battery (sold separately for PURE ONE S11).
Daily Maintenance Note: • Clean the dustbin and filters every time after use. • When air channel blocked indicator blinking, clean the pre-filter thoroughly with cleaning tool. To maintain better performance, wash the pre-filter once a month and dry up, replace it after 6 months of use.
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Daily Maintenance Pre-filter Please turn off the appliance before Replace a clean filter to the main body. Put the cleaning and take out the dirty pre-filter dirty pre-filter into the cleaning tool and connect from the mesh filter-holder. the cleaning tool to the main body. Activate the appliance on MAX mode, and rotate the side cover to clean the dirt pre-filter.
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Use a coin or other tool, to unlock the brush Remove the hair and debris wrapped roller lock, then remove the brush from the around the roller with Tineco Hair brush window. Cleaning Tool. Gently clean the transparent brush window.
Specification Product PURE ONE S11 SERIES Voltage 21.6V Rated Power 450W Dustbin Capacity 0.6L Charging Time 3-4 hrs Charging Input (NA) 100-120V~ Charging Input (UK) 100-240V~ Running Time (2*2000mAh Li-ion) 30*2 min. (MAX mode: 9*2 min.) Running Time (1*2500mAh Li-ion) 40 min.
Troubleshooting Problem Possible cause Solution No power Charge the battery AUTO protection for overheated Restart after cooling The appliance doesn’t temperature work The appliance is blocked (such as tube, suction mouth or Check and remove blockages some other parts) Dustbin and filters are full of dust Clean the dustbin and filters The pre-filter is not installed Install the pre-filter...
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Battery failure cool it down on work Note: In any other case or if the solution explained above did not solve the problem, please contact us at support@tineco.com (NA) / support.uk@tineco.com (UK) or visit our website www.tineco.com for further support.
WHAT IS COVERED? • Your Tineco machine has a 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual. Motorized accessories and battery bought separately come with a 1-year warranty.
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WARRANTY SERVICE Register: Highly recommend you to register your product on Tineco official website (www.tineco.com/register) and enjoy exclusive benefits. Please enter the last 10-digit serial number to register. (Remove the dustbin and find the serial number.) Failure to register your product won’t diminish your warranty rights.
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SOMMAIRE Consignes de Sécurité Importantes..........78 Description ..................82 Instructions pour les Accessoires ............84 Assemblage ..................86 Fonctionnement du Produit...............88 Entretien Quotidien ................96 Spécifications ..................99 Guide de Dépannage ..............100 Garantie .....................102...
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Do you have a question about the PURE ONE S11 Series and is the answer not in the manual?
Questions and answers
I have an S11 series tineco pure one - when vacuuming today the battery pack fell off and the cover to the battery pack popped off. Is there a secret to putting it back on?? I don't seem to be able to get it all the way on and don't want to press too hard and break something