Hold .....................................................................................................................22
Conference .........................................................................................................23
Transferring calls ...............................................................................................24
Attended transfer ..........................................................................................24
Blind transfer .................................................................................................24
Terminating calls.....................................................................................................26
Call lists ...................................................................................................................26
Software update .................................................................................................... 27
Manual update .........................................................................................................27
Auto provisioning .....................................................................................................27
SRAPS ......................................................................................................................27
Troubleshooting .................................................................................................... 28
Traces ......................................................................................................................28
3