Franke A800 User Manual
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Franke A800 User Manual

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USER MANUAL
A800
FCS4050
Read the user manual before working on the machine.
Keep the manual with the machine and pass the manual on to the
next operator if the machine is sold or transferred to a third party.

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  • Page 1 USER MANUAL A800 FCS4050 Read the user manual before working on the machine. Keep the manual with the machine and pass the manual on to the next operator if the machine is sold or transferred to a third party.

  • Page 3: Table Of Contents

     17 Type code  19 Description of machine  21 Coffee machine  21 Add-on units  24 Overview of operating modes  26 Franke Digital Services (option)  28 Installation  29 Preparations  29 Dimensions  29 Requirements of the water supply  31 Filling and emptying  33 Filling beans  33...
  • Page 4 Back up data  82 13.2 Short-term decommissioning (up to 3 weeks)  82 13.3 Long-term decommissioning  82 13.4 Transport and storage  83 13.5 Recommissioning after prolonged periods of storage or non-use  83 13.6 Disposal of parts  84 Technical data  85 User manual A800...
  • Page 5 Franke Kaffeemaschinen AG Table of contents Capacities in accordance with DIN 18873-2:2016-02  85 15.1 Electrical connection data  85 15.2 Index  87 User manual A800...

  • Page 6: For Your Safety

    1.1.1 Coffee machine – The A800 is a commercial machine for preparing beverages and is intended for use in food services, offices and other similar environments. – The A800 is designed to process whole coffee beans, ground coffee, powder that is suitable for auto- matic devices, and fresh milk.

  • Page 7: Prerequisites For Using The Coffee Machine

    – The A800 is intended for use by trained personnel or as a self-service machine. – Self-service machines must always be monitored to protect the users. – Each operator of the A800 must have read and understood the manual. This does not apply to its use in the self-service area.

  • Page 8: Safety Concerns When Using The Coffee Machine

    Keep hands away from the spouts and nozzles during this process. b) Do not place anything on the drip grid. c) IN CASE OF SCALDING: Immediately cool the affected area and, depending on the severity of the in- jury, consult a doctor. User manual A800...
  • Page 9 Inadequate cleaning can result in food residues accumulating in the machine and at the spouts, thereby contaminating products. a) Do not use the machine unless it has been cleaned according to the instructions. b) Clean the machine daily in accordance with the instructions. c) Inform operating personnel of the necessary cleaning measures. User manual A800...
  • Page 10 This may damage the coffee machine and/or the spout cleaning device. a) Only place the spout cleaning device on the drip grid when prompted to do so, and only once the dis- pensing spout has been fully lowered. User manual A800...

  • Page 11: Explanation Of Symbols

    When a symbol is illuminated on the dashboard, additional information and instructions can be displayed  78] Troubleshooting [ by tapping the symbol. If an error occurs, refer to the chapter for help. Symbol Designation Description Franke logo Call up the maintenance level Bean left/right Active grinder User manual A800...
  • Page 12 Brightness Set brightness Individualization Customize beverages and display Screen saver Advertising images Favorites Favorites button, can be assigned to a function that is used fre- quently Product Coffee bean Bean hopper is empty or not installed correctly User manual A800...
  • Page 13 Espresso Cappuccino Chococcino Caffè Crema To Go Steam Tea water If the entire system is affected by an error, the error message will appear automatically. Door open The door is open. Please close the door. User manual A800...
  • Page 14 2 | Explanation of symbols Franke Kaffeemaschinen AG Color code for error messages Temporary interruption System still fully functional System has limited functionality Some or all resources are locked User manual A800...

  • Page 15: Scope Of Delivery

    Scope of delivery | 3 SCOPE OF DELIVERY The scope of delivery may vary, depending on the configuration of the appliance. Additional accessories may be obtained directly from your retailer or from Franke Kaffeemaschinen AG in Aarburg, Switzerland. Item description Item number...
  • Page 16 3 | Scope of delivery Franke Kaffeemaschinen AG Item description Item number Aerator/hose wrench 560.0522.696 Drip grid extension 560.0484.609 Drip grid extension 560.0574.078 (option single-piece drip grid extension (USA)) User manual A800...

  • Page 17: Identification

    SU05 cooling unit The type plate for the SU05 cooling unit is located on the left inner wall. 4.1.3 Cooling unit SU12/UT12 The type plate for the cooling unit is located on the left-hand side in the cooling chamber. User manual A800...
  • Page 18 CW (option) The type plate for the cup warmer is located in the interior on the rear panel. 4.1.7 AC200 (Option) The type plate of the AC200 is located on the left- hand side of the pullout. User manual A800...

  • Page 19: Type Code

    Flavor Station with 3 flavor pumps FSU30 Under-counter Flavor Station with 3 flavor pumps Cup warmer FoamMaster (cold and warm milk, cold and warm milk foam) EasyClean Twin Modified cooling unit for the simultaneous use with two coffee machines Accounting system User manual A800...
  • Page 20 4 | Identification Franke Kaffeemaschinen AG Type code Description Coin changer Cashless Coin validator User manual A800...

  • Page 21: Description Of Machine

    DESCRIPTION OF MACHINE Coffee machine The A800 coffee machine is available with numerous options. To provide you with an overview of your machine, a sample configuration is illustrated here. Please note that your coffee machine may look differ- ent from the configuration shown here.
  • Page 22 – Adjustable feet, 100 mm – Touchpad as accessibility feature for wheelchair users – Tank kit (not in conjunction with Iced Coffee Module) – Franke Digital Services Iced Coffee Module – The Iced Coffee Module is located at the front right-hand side of the coffee machine.
  • Page 23 Franke Kaffeemaschinen AG Description of machine | 5 5.1.3 Coffee machine components Bean hopper Iced Coffee Module (option) Powder hopper (option) Brewing module Grounds container Wastewater tank (option) Drip tray (permanently attached) with drip grid User manual A800...

  • Page 24: Add-On Units

    – SU12 Twin with 2 x 4.5 l milk containers for connecting 2 coffee machines – UT12 FM under-counter cooling unit with 12 l milk container – UT12 FM Twin under-counter cooling unit with 2 x 4.5 l milk containers for connecting 2 coffee ma- chines – MU (assembly under the counter) User manual A800...
  • Page 25 SU05 5.2.3 Flavor Station Our Flavor Station is available to you as an option for unusual creations. You can use the Flavor Sta- tion to extend your range with up to six different fla- vors. FS/FSU EC User manual A800...

  • Page 26: Overview Of Operating Modes

    Your service technician will be happy to help you set the appropriate operating mode. 5.3.1 User interface Espresso Double Espresso 2 Espressos Caffè Crema To Go Steam Tea water Use the Franke logo to switch between the Scroll forwards or backwards maintenance level and product selection User manual A800...
  • Page 27 Credit Mode – Individual arrangement of beverages 5.3.4 Operating modes in combination with Credit Mode The Credit Mode works with every operating mode and makes the product prices, credit and lack of credit clear on the operator panel. User manual A800...

  • Page 28: Franke Digital Services (Option)

    CHF 4.00 Franke Digital Services (option) Developed specially for the Franke coffee machine fleet, our digital services give you control and a clear overview of all activities and information about the coffee machines. Centrally controlled remote mainte- nance, such as software and configuration updates, means that on-site interventions are not required.

  • Page 29: Installation

    If the clearances around and above the machine are too small, heat may accumulate in the machine and lead to faults. a) Maintain the prescribed installation dimensions and clearances. b) Take care to ensure that the clearance spaces are not blocked. Front/side view User manual A800...
  • Page 30 – To the rear panel: 50 mm – Above: 200 mm (for filling and removal of the bean hopper) – To the right: 100 mm (for opening the door) 6.2.1 Feet A800 is delivered with feet. – Feet 40 mm (standard) User manual A800...

  • Page 31: Requirements Of The Water Supply

    – Aroma: No perceptible aroma – No rust particles in the water – Reverse osmosis: The water must have a dissolved solids content of at least 30-50 ppm (30-50 mg/l) in order to prevent the boiler being overfilled. User manual A800...
  • Page 32 The result of the calculation is 160 μS/cm and means that there is a low risk of corrosion. 6.3.3 Water outlet – Drain hose: D = 20 mm, L = 2000 mm – Connection to a lower-lying siphon User manual A800...

  • Page 33: Filling And Emptying

    Do not use any cleaners, as these alter the taste of the coffee. Fill the bean hopper with coffee beans. Fill the powder hopper with powder suitable for automatic coffee makers. 1. Lift off the bean hopper lid. 3. Fit the lid. 2. Fill coffee beans. User manual A800...

  • Page 34: Filling Powder

    Only use pasteurized or long-life milk. NOTICE Machine damage Using incorrect liquids can damage the machine. a) Only fill the milk container with milk. b) Use water and a mild cleaner to clean the milk container. User manual A800...
  • Page 35 4. Fill the container with a maximum of 5 l of cooled milk. 5. Attach the milk container lid. 6. Push the milk container all the way into the cooling chamber. 2. Switch on the cooling unit. 7. Close the door. User manual A800...

  • Page 36: Filling The Flavor Station

    4. Push the sliding cover backwards. Filling the Flavor Station The on/off switch of the Flavor Station FS is located inside, on the left-hand side of the rear panel. 1. Use the key to unlock the Flavor Station. User manual A800...

  • Page 37: Setting The Grind Coarseness

    Never insert any objects into the bean hopper or grinder. Grinder adjustment wrench (560.0003.876) Changing the grind coarseness affects the coffee quantity. The grinders must therefore be calibrated after adjusting the grind coarseness. If required, the grind coarseness can be set in stages for each grinder. User manual A800...
  • Page 38 NOTICE Impairment of function If the bean hopper and powder hopper are not locked correctly, the function of the coffee machine and the product quality may be impaired. a) Push the locking slide all the way in. User manual A800...

  • Page 39: Emptying The Bean Hopper

    The powder hoppers worm gear mechanism can cause cuts or crushing injuries. a) Exercise care when cleaning the powder hopper. NOTICE Contamination from powder Powder can fall from the powder hopper. a) Always transport the powder hopper in an upright position and ensure it is closed. User manual A800...

  • Page 40: Emptying The Grounds Container

    Coffee residue can lead to the formation of mold. a) Empty and clean the grounds container at least once a day. ð The message Door open appears on the user interface. 1. Open the door of the coffee machine. User manual A800...

  • Page 41: Emptying The Cooling Unit

    Place the container lid with the suction hose on a clean surface only. NOTICE Blockage of the milk system Fibers from unsuitable cleaning cloths can enter the milk/media system and cause a blockage. This can damage the machine. a) Use a microfiber cloth to clean the milk container. User manual A800...
  • Page 42 1. Open the door. 4. Clean the milk container, milk container lid, reversible adapter/push-in connections, suc- 2. Pull out the milk container. tion hoses, and cooling chamber. 3. Keep the milk in a refrigerator, or dispose of it if necessary. User manual A800...

  • Page 43: Emptying The Flavor Station

    7.10 Emptying the Flavor Station Start cleaning 1. Clean the Flavor Station. See 2. NOTICE! After cleaning, do not insert the  49] hoses back into the bottles. Remove the bottles from the Flavor Station. 3. Close the Flavor Station. User manual A800...

  • Page 44: Preparing Beverages

    Have sufficient drinking vessels ready to use. b) You can continuously add new products to the waiting list during the preparation. c) You can select and clear products from the waiting list. 1. Place an appropriate drinking vessel under the dispensing spout. User manual A800...

  • Page 45: Preparing Beverages With Ground Coffee

    Only ground coffee may be used. Instant coffee made from dried coffee extract cannot be used. 1. Place an appropriate drinking vessel under the dispensing spout. Espresso Double Espresso Caffè Crema To Go Ristretto ð The Decaffeinated coffee selection button il- luminates. 2. Press the Decaffeinated coffee selection but- ton. User manual A800...

  • Page 46: Preparing Hot Water

    1. Place an appropriate drinking vessel under 3. Select the cup size. the hot water spout. ð Hot water is dispensed until the cycle is complete. Espresso Double Espresso 2 Espressos Caffè Crema To Go Steam Tea water 2. Select Tea water User manual A800...

  • Page 47: Steam Dispenser (Autosteam/Autosteam Pro)

    1. Place an appropriate drinking vessel under 3. Tap on the touchpad once. the dispensing spout. ð The coffee machine performs the chosen action. 2. Use the touchpad to move the cursor to the required place on the screen. User manual A800...

  • Page 48: Cleaning

    Additional areas to be cleaned by hand – Inner side of the door and door gasket on cooling unit – Inner surfaces and shelf (if applicable) in the cooling chamber – Interior, pullout and bottle holders (if applicable) of the Flavor Station User manual A800...

  • Page 49: Starting The Cleaning Process

    Rinsing the coffee machine Filter water quantity Wipe protection Caffè Crema To Go Steam Tea water 1. Tap the Franke logo. 5. Select Clean coffee machine 6. Confirm message with to begin the cleaning process. 7. Follow the instructions on the user interface...

  • Page 50: Cleaning The Aerator

    ü Use a dry cloth or one that has been moist- ened with water only. ü Do not use any cleaners, as these alter the taste of the coffee. 1. Open the door of the coffee machine. User manual A800...
  • Page 51 9. Close the door. hopper using a cloth. 9.6.3 Cleaning the screen Espresso Double Espresso 2 Espressos Caffè Crema To Go Steam Tea water 1. Tap the Franke logo.  54] 2. Enter the PIN. PIN codes [ 3. Press User manual A800...

  • Page 52: Rinsing The Coffee Machine

    The machine automatically rinses after certain time intervals as well as when it is switched on or off. Espresso Double Espresso 2 Espressos Caffè Crema To Go Steam Tea water 1. Tap the Franke logo.  54] PIN codes [ 2. Enter the PIN. 3. Press User manual A800...
  • Page 53 Individualization and data transfer Cleaning the coffee machine Counter(s) Rinsing the coffee machine Cleaning and maintenance Filter water quantity Wipe protection 4. Select Cleaning and maintenance Rinse coffee machine 5. Tap and confirm. ð The coffee machine is rinsed. User manual A800...

  • Page 54: Configuration

    Calling up the maintenance level Espresso Double Espresso 2 Espressos Caffè Crema To Go Steam Tea water 1. Tap the Franke logo.  54] PIN codes [ 2. Enter the PIN. 3. Press 10.2 PIN codes Default PIN codes are assigned at the factory:...

  • Page 55: Input Methods

    My settings Individualization and data transfer Counter(s) Cleaning and maintenance 10.5.1 Menu 0 Commissioning Menu item 0.10 System information Here you will find information regarding the hardware and software versions of the machine and the con- figuration. User manual A800...
  • Page 56 – No – : Each product must be triggered with the start button – Default: Pause between products 1–10 seconds – Appears if automatic mode is activated – Increment: Shot timer – Yes – No User manual A800...
  • Page 57 – Default: Audible signal for bever- – Yes Beeps when the product is ready age preparation – No Audible signal for error – Yes Beeps in a 3-second cycle if a resource is missing messages – No User manual A800...
  • Page 58 – The total price is calculated by the machine – Default: 0.00 Token 1–3 – 0 – 0: The purchase with the corresponding token is not possible – 1 – 1: The product purchase with the corresponding token is possible User manual A800...
  • Page 59 Tea water –20 to +10 % – The temperature in the hot water boiler is con- figured by the service technician – The set temperature can be adjusted by per- centages using the slide control User manual A800...
  • Page 60 Menu item 1.12 Payment My settings 1 Set machine 1.12 Payment The service technician determines the payment settings according to your wishes. Parameter Value range Remarks Payment active – Yes – Switching payment on/off – No – Default: User manual A800...
  • Page 61 Bean hopper pos. 1-3 – None Default settings for A300: – Medium – Pos. 1: Medium Espresso roast Espresso roast – Pos. 2: Medium roast – Medium roast – Medium decaf- feinated roast – Own bean type 1–6 User manual A800...
  • Page 62 The coffee machine guides through the process Flavor Parameter Value range Remarks Flavor pos. 1-3/1-6 – None – Own flavor type 1-6 – Amaretto – Apple – Etc. Prepare flavor type Button The coffee machine guides through the process 1-3/1-6 User manual A800...
  • Page 63 All values configured in menu 2 are saved in the configuration and can be re-imported. Test General Coffee Brewing quantity Water quantity Grind quantity Grinder 1 Grinder 2 Save Back Select variant Select area Save settings Select product Confirm variant Prepare a test product Adjust parameters User manual A800...
  • Page 64 Set the month Year 0–63 Set the year Hour 0–23/0–11 Set the hour Minute 0–59 Set the minute Time zone Time zone selection list – Select the time zone from the list – Default: UTC+0100 (Europe) Zurich User manual A800...
  • Page 65 Switch timer on or off – No Hour 0–23/0–11 Select switch-off time (hour) Minute 0–59 Select switch-off time (minute) Monday, Tuesday, – Yes Activate or deactivate the timer for each day Wednesday, Thursday, – No Friday, Saturday, Sunday User manual A800...
  • Page 66 Free text input Enter ingredients or allergens that are not included in the list Menu item 4.2 Flavor My settings 4 Nutritional value information 4.2 Flavor Menu item 4.3 Powder My settings 4 Nutritional value information 4.3 Pulver User manual A800...
  • Page 67 (owner, specialist, and operator) can be defined for accessing the maintenance level. Menu item PIN code (default values) 6.2 Owner 1111 6.3 Specialist 2222 6.4 Operator 7777 6.6 Key (secured) products 8888 6.7 On/Off machine 9999 User manual A800...
  • Page 68 – No – : User profile is not active Open door to log on – Yes – : Registration only works when the door is open – No – : Registration works even when the door is closed User manual A800...
  • Page 69 – No – : User profile is not active Open door to log on – Yes – : Registration only works when the door is open – No – : Registration works even when the door is closed User manual A800...
  • Page 70 PIN set – Yes – : PIN is active – No – : PIN is not active Activate user profile – Yes – : User profile is active – No – : User profile is not active User manual A800...

  • Page 71: Individualization And Data Transfer

    Overview This menu provides you with the following options: – Use existing Franke media for screen savers or as advertising media – Upload and view your own media objects on the machine – Use your own media for screen savers or as advertising media –...

  • Page 72: Manage Digital Signage Via Usb Stick

    22. Tap the Download and install button. 10. Make the desired settings. ð The coffee machine adopts the new set- tings. 11.5 Configure application Changes made will only take effect after the Save button is tapped. User manual A800...
  • Page 73 – Cash Register Hide cancel button – Yes – No Display clock – Yes – No Display brightness 15-100 % Audible signal for beverage – Yes preparation – No Audible signal for error mes- – Yes sages – No User manual A800...
  • Page 74 – No screen. No: The machine will not start preparing beverages until the correct size of cup is under the spout. Allow wrong spout – Yes Always set to . This parameter currently has no function. – No User manual A800...
  • Page 75 If an error or message occurs, the edge lighting flashes in the respective color (yellow, orange or – No red). 11.5.9 Transaction approval (API) Parameter Value range Remarks Activate transaction approval – Yes – No Allow Remote Control – Yes – No User manual A800...

  • Page 76: Loading/Backing Up Data

    11.6.2 Load data Desired action Menu item Information/instruction Import configuration and 3.2 Load backup – Load backed up data (configuration, Franke me- media dia, your own media) – Eject USB stick automatically 11.6.3 Back up XML data Desired action Menu item...
  • Page 77 Provisioning Deployment Service menu dashboard. Individualization and data transfer 1. Tap the Franke logo. 2. Enter the PIN. Cleaning and maintenance 3. Press ð In addition to the Individualization and data transfer...

  • Page 78: Troubleshooting

    Wait a minute and then switch it back on again. c) Check the power supply if the machine fails to start. d) Contact your service technician if the machine cannot be started or if you are unable to rectify the er- ror. User manual A800...

  • Page 79: Troubleshooting The System

    The milk spout is also part of the care kit, see Care kit User manual A800...

  • Page 80: Tips For Good Coffee Beverages

    Seal any open coffee bean packs in an airtight manner. c) Do not store coffee beans in a refrigerator or freezer. d) Only fill the coffee beans into the bean hopper that you will need for the next 3 hours. User manual A800...

  • Page 81: Help With Problems Concerning Product Quality

    Use more powder, use less water Powder clumping or moist Clean and dry powder system Taste of powder products Too sweet Use less powder, use more water Not sweet enough Use more powder, use less water Strange taste Clean powder system User manual A800...

  • Page 82: Decommissioning

    If you plan to start using your machine again at a later date, it is essential that service measures are imple- mented. The coffee machine must be maintained, installed, and cleaned before preparing any beverages. a) Contact the Franke Service team for information regarding proper decommissioning and storage. b) Have your coffee machine drained by your service technician.

  • Page 83: Transport And Storage

    Deterioration in storage Parts may no longer function as they should if they have been stored or unused for periods in excess of 6 months. a) Contact your service technician for information regarding repairing and recommissioning your ma- chine. User manual A800...

  • Page 84: Disposal Of Parts

    The appliance complies with European Directive 2012/19/EU regarding Waste Electrical and Electronic Equipment (WEEE) and must not be disposed of with household waste. Dispose of electronic parts separately. Dispose of plastic parts in accordance with their marking. Two people are required for transporting the coffee machine. User manual A800...

  • Page 85: Technical Data

    Hot water (200 ml) Cappuccino Latte macchiato Milk coffee Chocolate 15.2 Electrical connection data Voltage Main power connec- Power rating (max.) Fuse Frequency tion 220–240 V 1LNPE 5590-7920 W 30 A 50-60 Hz 220–240 V 2LPE 4500-5300 W 16 A 60 Hz 380 V 3LPE 4500/6300 W 16 A 60 Hz User manual A800...
  • Page 86 15 | Technical data Franke Kaffeemaschinen AG Voltage Main power connec- Power rating (max.) Fuse Frequency tion 380–415 V 3LNPE 6300-7500 W 16 A 50-60 Hz User manual A800...
  • Page 87 Dashboard  11 Self-service  78 Decommissioning  82 Dimension  29 Disposal  84 PIN codes  54 Drip grid extension  16 Plastic parts Drip tray Disposal  84 Disposal of fluid  84 Powder Disposal  84 Electronic parts Product quality  81 Disposal  84 User manual A800...
  • Page 88 Symbols  11 Dashboard  11 Instructions  11 Software  11 Tips  11 Transport  84 Troubleshooting  80 Machine error  78 Type code  19, 20 Type plate  17 User manual  15 Wastewater tank (external)  85 Water quality  31 Wipe protection  52 User manual A800...
  • Page 92 St Albans, Tel.: +1 615 462 4265 www.franke.com Hertfordshire, AL2 2DQ Fax: +1 615 462 4400 England www.franke.com Franke Coffee Systems GmbH Tel.: +44 1923 635700 Franke Strasse 1 Fax: +44 1923 635701 97947 Grünsfeld www.franke.com Deutschland Tel.: +49 9346 9278 0 coffee.franke.com...

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