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USER MANUAL SB1200 FM CM FCS4050 Read the user manual before working on the machine. Keep the manual with the machine and pass the manual on to the next operator if the machine is sold or trans- ferred to a third party.
Emptying the powder hopper .......................... 45 Emptying the grounds container .......................... 46 7.10 Emptying the cooling unit ............................ 47 Preparing beverages ............................ 50 Preparing beverages with Quick Select ........................ 50 Preparing beverages in Advanced mode....................... 50 Preparing beverages with ground coffee....................... 50 Preparing hot water ............................. 51 User manual SB1200 FM CM...
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Short-term decommissioning (up to 3 weeks) ...................... 85 13.3 Long-term decommissioning.......................... 85 13.4 Transport and storage ............................ 85 13.5 Recommissioning after prolonged periods of storage or non-use ................ 86 Disposal of parts .............................. 87 Technical data.............................. 88 15.1 Capacities in accordance with DIN 18873-2:2016-02 .................. 88 User manual SB1200 FM CM...
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Franke Kaffeemaschinen AG Table of contents 15.2 Electrical connection data ........................... 88 Index................................... 89 User manual SB1200 FM CM...
– The SB1200 FM CM is suitable for processing whole coffee beans, ground coffee, powder suitable for auto- matic beverage dispensers, fresh milk, milk alternatives, syrup and ready-to-drink beverages (e.g. Cold Brew). – The SB1200 FM CM is intended for the preparation of beverages in accordance with this manual and the tech- nical data.
– Do not use the SB1200 FM CM or add-on units if you are not familiar with the various functions. – Do not use the SB1200 FM CM if the connection lines of the SB1200 FM CM or the add-on units are damaged.
Work, repairs or servicing improperly performed on electrical systems can lead to electrocution. a) Have repairs on electrical parts carried out by service technicians using original spare parts. b) Have servicing work carried out by authorized persons with corresponding qualifications only. User manual SB1200 FM CM...
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Observe the hazard warnings on the label of the respective cleaner. b) Avoid contact with your eyes and skin. c) Wash your hands after coming into contact with cleaners. d) Cleaners must not find their way into drinks. User manual SB1200 FM CM...
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This may damage the coffee machine and/or the spout cleaning device. a) Only place the spout cleaning device on the drip grid when prompted to do so, and only once the dispensing spout has been fully lowered. User manual SB1200 FM CM...
Refer to the " Troubleshooting [ 82] " chapter for help if an error occurs. Symbol Designation Description Franke logo Call up the maintenance level Bean left/right Active grinder Double product Produce double beverage quantity (double production) User manual SB1200 FM CM...
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Advertising images Favorites Favorites button, can be assigned to a function that is used fre- quently Product Coffee bean Bean hopper is empty or not installed correctly Milk Milk container is empty or not installed correctly User manual SB1200 FM CM...
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Highlighted products cannot be prepared. The illuminated symbol on the dashboard takes you to the error mes- sage. Espresso Cappuccino Chococcino Caffè Crema Steam Tea water If the entire system is affected by an error, the error message will appear automatically. Door open The door is open. Please close the door. User manual SB1200 FM CM...
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2 | Explanation of symbols Franke Kaffeemaschinen AG Color code for error messages Temporary interruption System still fully functional System has limited functionality Some or all resources are locked User manual SB1200 FM CM...
SCOPE OF DELIVERY The scope of delivery may vary and parts may be included elsewhere, depending on the device configuration. Addi- tional accessories may be obtained directly from your retailer or from Franke Kaffeemaschinen AG in Aarburg, Switzerland. Item description...
The type plate for the UT40 cooling unit is located on the right-hand side in the cooling chamber. 4.1.3 Cooling unit SU12/UT12 The type plate for the SU12 cooling unit is located on the left-hand side in the cooling chamber. User manual SB1200 FM CM...
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FS (option) The type plate for the FS Flavor Station is located in the interior on the rear panel. 4.1.6 CleanMaster module The type plate for the CleanMaster module is located on top of the housing. User manual SB1200 FM CM...
The type plate of the AC200 is located on the left-hand side of the pullout. Type codes 4.2.1 Coffee machine Type code Description 1 grinder 2 grinders Iced Coffee Module (IC) 1 powder dosing unit User manual SB1200 FM CM...
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Cooling unit (12 l or 2 x 4.5 l) right next to the coffee machine Twin Modified cooling unit for the simultaneous use with two coffee machines UT12 Under-counter cooling unit (12 l or 2 x 4.5 l) UT40 Under-counter cooling unit (4 x 10 l) User manual SB1200 FM CM...
The Iced Coffee Module opens up a great many possibilities with regard to the beverages you can make, e.g. Iced Espresso, Iced Coffees and Iced Americano. These beverages can also be combined with milk, milk foam and/or syrup. User manual SB1200 FM CM...
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Franke Kaffeemaschinen AG Description of machine | 5 5.1.2 Cooling unit SU12 FM CM 2OM UT40 CM User manual SB1200 FM CM...
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Flavor Station FSU60 CM Our under-counter Flavor Station FSU60 CM is available to you as an optional extra for extraordinary creations. You can use the Flavor Station to extend your range with up to six different flavors. User manual SB1200 FM CM...
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Our Flavor Station is available to you as an option for unusual creations. You can use the Flavor Station to extend your range with up to six different flavors. 5.1.6 Cup warmer To enjoy coffee at its best, you need pre-heated cups. The cup warmer with four heatable shelves fits perfectly to your coffee machine. User manual SB1200 FM CM...
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5 | Description of machine Franke Kaffeemaschinen AG 5.1.7 Accounting system The accounting system processes all payment transactions and records all accounting data. Interfaces: – VIP Payment systems: – Coin validator – Coin changer – Card readers User manual SB1200 FM CM...
FSU60 CM (optional) UT40 CM The SB1200 (Specialty Beverage Station) comprises the SB1200 FM CM coffee machine, a cooling unit (e.g. UT40 CM, SU12 or UT12) with pump module CleanMaster and the optional Flavor Station (e.g. FSU60 CM with Clean- Master or FS60/FSU60 EC).
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– Support for video files – Feet, 40 mm – Two milk types 5.2.2 Options – Premium version – Second powder hopper (front RH) – Powder hopper – Iced Coffee Module (right-front) – Coffee ground chute User manual SB1200 FM CM...
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– Adjustable feet, 100 mm – Touchpad as accessibility feature for wheelchair users (A400: Only available if machine is not connected to Franke Digital Services). – Tank kit (not in conjunction with Iced Coffee Module) – Franke Digital Services User manual SB1200 FM CM...
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5 | Description of machine Franke Kaffeemaschinen AG 5.2.3 Coffee machine components Bean hopper Iced Coffee Module (option) Powder hopper (option) Brewing module Grounds container Wastewater tank (option) Drip tray (permanently attached) with drip grid User manual SB1200 FM CM...
5.3.1 User interface Espresso Double Espresso 2 Espressos Caffè Crema Steam Tea water Use the Franke logo to switch between the Scroll forwards or backwards maintenance level and product selection 5.3.2 Quick Select operating mode Espresso Chococcino Hazelnut Cappuccino Caffè Crema...
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Up to eight filter attributes can be used. Start beverage preparation: Confirm beverage selection, select payment type The beverage is being prepared. Advertising media, e.g. images and videos, can be shown while the beverage is being prepared. Beverage preparation complete User manual SB1200 FM CM...
Beverage preparation complete Franke Digital Services (option) Developed specially for the Franke coffee machine fleet, our digital services give you control and a clear overview of all activities and information about the coffee machines. Centrally controlled remote maintenance, such as software and configuration updates, means that on-site interventions are not required.
Dimensions All dimensions are specified in mm. More comprehensive specifications are required for setting up the furniture. Consult the design data in this regard. SB1200 FM CM - front/side view User manual SB1200 FM CM...
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Franke Kaffeemaschinen AG Installation | 6 UT40 cooling unit, FSU60 CM and CleanMaster module in furniture - front/side view SB1200 FM CM with SU12 cooling unit and FS60 CM - front/side view User manual SB1200 FM CM...
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6 | Installation Franke Kaffeemaschinen AG SB1200 FM CM with UT12 cooling unit - front/side view NOTICE Overheating damage If the clearances around and above the machine are too small, heat may accumulate in the machine and lead to faults.
7 mm, including a molded gasket for fixing, are also available to order. Adjustable feet can be used to compensate for unevenness or differences in height. Requirements of the water supply 6.3.1 Mains water connection Water pressure 0,8-8,0 bar Flow rate >100 ml/s User manual SB1200 FM CM...
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– Constant = 30 [μS/cm]/[ dH GH] Calculated conductivity Risk of corrosion <200 μS/cm 200 – 500 μS/cm increased >500 μS/cm high Calculation example: – Measured conductivity 700 μS/cm – Measured total hardness 18 dH GH User manual SB1200 FM CM...
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The result of the calculation is 160 μS/cm and means that there is a low risk of corrosion. 6.3.3 Water outlet – Drain hose: D = 20 mm, L = 2000 mm – Fitting for a lower-lying siphon User manual SB1200 FM CM...
Do not use any cleaners, as these alter the taste of the coffee. Fill the bean hoppers with coffee beans. Fill the powder hopper with powder that is suitable for automatic coffee makers. 1. Lift the bean hopper lid. 3. Fit the lid. 2. Fill coffee beans. User manual SB1200 FM CM...
Only use pasteurized or long-life milk. NOTICE Machine damage Using incorrect liquids can damage the machine. a) Only fill milk or ready-to-drink beverages into the Franke container. b) Use water and a mild cleaner to clean the container. User manual SB1200 FM CM...
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2. Switch on the cooling unit. ð The current cooling chamber temperature is displayed. 7. Slide the container all the way into the cooling chamber. 8. Close the cooling unit door. 3. Remove the container. User manual SB1200 FM CM...
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3. Disconnect the plug-in couplings from the con- 9. Slide the container all the way into the cooling tainer and connect to the pump module. chamber. 10. Close the cooling unit door. 4. Remove the container. User manual SB1200 FM CM...
3. Switch on the Flavor Station. 8. Insert the hose into the bottle. 9. Push the hose connection into the top of the bot- tle. 10. Close the Flavor Station. 4. Lift the bottle holders. User manual SB1200 FM CM...
Grinder adjustment wrench (560.0003.876) Changing the grind coarseness affects the coffee quantity. The grinders must therefore be calibrated after adjusting the grind coarseness. If required, the grind coarseness can be set in stages for each grinder. User manual SB1200 FM CM...
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Impairment of function If the bean hopper and powder hopper are not locked correctly, the function of the coffee machine and the product quality may be impaired. a) Push the locking slide all the way in. User manual SB1200 FM CM...
The powder hopper worm gear mechanism can cause cuts or crushing injuries. a) Exercise care when cleaning the powder hopper. NOTICE Contamination from powder Powder can fall from the powder hopper. a) Always transport the powder hopper in an upright position and ensure it is closed. User manual SB1200 FM CM...
Coffee residue can lead to the formation of mold. a) Empty and clean the grounds container at least once a day. ð The message Door open appears on the user interface. 1. Open the door. User manual SB1200 FM CM...
Only touch the suction hose, the inside of the container, and the container lid after sanitizing your hands, or wear single use gloves. f) Place the container lid with the suction hose on a clean surface only. 7.10.1 SU12/UT12 FM CM 2OM cooling unit 1. Open the cooling unit door. User manual SB1200 FM CM...
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7.10.2 UT40 cooling unit 1. Open the door. 3. Connect the plug-in coupling(s) to the pump module(s). 2. Disconnect the plug-in coupling(s) from the con- 4. Remove the container. tainer(s). User manual SB1200 FM CM...
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6. Clean the container, the parts that come into 9. Leave the door to the switched-off cooling unit contact with milk/media, and the cooling cham- slightly open in order to prevent the formation of ber. odors. 7. Insert the clean container(s). User manual SB1200 FM CM...
3. Select the required product options. ð Preparation begins. ð The product is ready. Preparing beverages with ground coffee Example: Quick Select Only ground coffee may be used. Instant coffee made from dried coffee extract cannot be used. User manual SB1200 FM CM...
Preparing hot water You can stop the hot water dispenser at any time by pressing the cancel button. Example: Quick Select 11:35 2021-02-07 1. Place an appropriate drinking vessel under the 2. Select Tea water. dispensing spout. User manual SB1200 FM CM...
1. Place an appropriate drinking vessel under the 3. Tap on the touchpad once. dispensing spout. ð The coffee machine performs the chosen ac- tion. 2. Use the touchpad to move the cursor to the re- quired place on the screen. User manual SB1200 FM CM...
1. Remove coarse dirt with a cleaning brush or 3. Wash the components. paint brush. 4. Rinse the components thoroughly. 2. Soak the components in hot water with a mild 5. Dry the components. cleaner. User manual SB1200 FM CM...
Starting cleaning via the Cleaning and Maintenance menu WARNING Risk of scalding Hot liquids and steam escape during cleaning and can lead to scalding. a) Keep hands away from the spouts and nozzles during this process. User manual SB1200 FM CM...
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Counters 9. Follow the instructions on the user interface and Cleaning and maintenance confirm the completed steps by selecting Next. ð The machine shows the next step. 4. Select Cleaning and Maintenance. User manual SB1200 FM CM...
2. Pull the locking slide towards the front up to the 6. Clean the powder hopper with a cloth. Use deter- stop. gent if necessary. Wipe the inside of the hopper with a dry cloth. User manual SB1200 FM CM...
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Wipe protection 2. Enter the PIN. PIN codes [ 59] 5. Select Wipe protection. 3. Press Ok. ð The user interface is locked for 20 seconds. 6. Clean the screen. ð The maintenance level appears. User manual SB1200 FM CM...
Prepare cold media Prepare Flavor Station Filter water quantity Wipe protection 2. Enter the PIN. PIN codes [ 59] 5. Tap Rinse coffee machine and confirm. 3. Press Ok. ð The coffee machine is being rinsed. User manual SB1200 FM CM...
3.3 Timer 1 6.3 Specialist 6.4 Operator 1.3 Selection buttons 6.6 Key (secured) products 1.4 Cleaning 6.7 On/Off machine 1.7 Temperatures Depending on the configuration of your machine, individual menu items may or may not be displayed. User manual SB1200 FM CM...
My settings Individualization and data transfer Counters Cleaning and maintenance 10.5.1 Menu 0 Commissioning Menu item 0.10 System information Here you will find information regarding the hardware and software versions of the machine and the configuration. User manual SB1200 FM CM...
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– No: Each product must be triggered with the start button – Default: No Pause between products 1–10 seconds – Appears if automatic mode is activated – Increment: 1 Shot timer – Yes – No User manual SB1200 FM CM...
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– Default: No Audible signal for beverage – Yes Beeps when the product is ready preparation – No Audible signal for error – Yes Beeps in a 3-second cycle if a resource is missing messages – No User manual SB1200 FM CM...
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– Store surcharge for the option. – The total price is calculated by the machine – Default: 0.00 PLU code PLU no. – Store PLU number for price calculation (if PLU num- bers are used). – Default: 0 User manual SB1200 FM CM...
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Tea water -20 to +20% – The temperature in the hot water boiler is configured by the service technician – The set temperature can be adjusted by percent- ages using the slide control User manual SB1200 FM CM...
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– Without: No continuous level sensor for the milk – Default FM: Inner wall – Default MS: Milk line Displaying the milk temper- – Yes ature – No User manual SB1200 FM CM...
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The percentage specifications are always based on the preset value. Tips for configuring the parameters can be found in the chapter Help with problems concerning product quality 84] . All values configured in menu 2 are saved in the configuration and can be re-imported. User manual SB1200 FM CM...
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Press Test to prepare the selected product using the modified settings Assign a drink variation that is to Select the variation, then confirm with the check- 1, 5 be prepared with this product se- mark lection Save drink settings Save User manual SB1200 FM CM...
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Set the month Year 0–63 Set the year Hour 0–23/0–11 Set the hour Minute 0–59 Set the minute Time zone Time zone selection list – Select the time zone from the list – Default: UTC+0100 (Europe) Zurich User manual SB1200 FM CM...
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– No Hour 0–23/0–11 Select switch-off time (hour) Minute 0–59 Select switch-off time (minute) Monday, Tuesday, Wednes- – Yes Activate or deactivate the timer for each day day, Thursday, Friday, Sat- – No urday, Sunday User manual SB1200 FM CM...
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Enter ingredients or allergens that are not included in the list Menu item 4.2 Flavor My settings 4 Nutritional value information 4.2 Flavor Menu item 4.3 Powder My settings 4 Nutritional value information 4.3 Powder Powder dosing unit position 3/4 Nutritional values per 100 ml User manual SB1200 FM CM...
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Enter new PIN – Authorizations: Access to My settings; Retrieve counter – Default PIN: 1111 PIN set – Yes – Yes: PIN is set and being used – No – No: PIN is not being used User manual SB1200 FM CM...
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– Yes: PIN is set and is being used for key (secured) products – No – No: PIN is not being used Activate user profile – Yes – Yes: User profile is activated and being used – No – No: User profile is not activated User manual SB1200 FM CM...
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– Yes: PIN is set and being used – No – No: PIN is not being used Activate user profile – Yes – Yes: The user profile is activated and being used – No – No: The user profile is not activated User manual SB1200 FM CM...
11.1 Overview This menu provides you with the following options: – Use existing Franke media for drinks, screen savers, or as advertising media – Upload and view your own media objects on the machine – Use your own media for drinks, screen savers, or as advertising media –...
8 Eject USB stick logs off connected USB sticks. If a USB stick is being used, the menu item will appear in green; otherwise it appears in orange. The menu item 9 Update packages is active if the coffee machine is connected to Franke Digital Services. The multimedia functions are only available in the Inspire Me (if available) and Quick Select [ 50] operating modes.
Free space: 400 MB The images on the USB stick must be present in the required folder structure, have the correct data format, and be of the correct size. See Requirements for your own media (without multimedia). User manual SB1200 FM CM...
– Select the option Start screen saver immediately after beverage preparation 11.7.2 Configuring your own advertising media The activated advertising media can be switched on for each beverage by selecting the menu item My settings > 2 Set beverages. User manual SB1200 FM CM...
The images can be activated by selecting the menu item My settings > Set machine > Operating mode. Products to which no image has been assigned will be displayed without an image. You can either use the Franke images or your own, but you cannot mix the two types with one another. Desired action...
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POP (Product Offering Package). This may result in gaps in the grid 11.8.5 Development Parameter Value range Remarks Show debug output – Yes Activate/deactivate the debut output display – No User manual SB1200 FM CM...
– Display of file name 11.9.2 Loading data Desired action Menu item Information/instruction Import configuration and 3.2 Load backup – Load backed up data (configuration, Franke media, media your own media) – Eject USB stick 11.9.3 Backing up XML data Desired action Menu item...
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5. Select menu item 9 Update packages. 6. Select the desired update package and press the Download and import button. ð The update package is imported. 7. Press the Install button. ð The update package is installed. User manual SB1200 FM CM...
Cooling unit milk tempera- Inadequate air circulation around cool- Ensure that the required minimum clearance ture is not being reached ing unit is present between the cooling unit and the wall (at least 50 mm) User manual SB1200 FM CM...
Remove the oil film from the inside of the bean hopper on a daily basis. b) To do this, use a dry cloth or a cloth moistened only with water. c) Do not use any cleaners, as these alter the taste of the coffee. User manual SB1200 FM CM...
Powder clumping or moist Clean and dry powder system Taste of powder products Too sweet Use less powder, use more water Not sweet enough Use more powder, use less water Strange taste Clean powder system User manual SB1200 FM CM...
If you plan to start using your machine again at a later date, it is essential service measures are implemented. The coffee machine must be maintained, installed, and cleaned before preparing any drinks. a) Contact the Franke Service team for information regarding proper decommissioning and storage. b) Have your coffee machine drained by your service technician.
Parts may no longer function as they should if they have been stored or unused for periods in excess of 6 months. a) Contact your service technician for information regarding repairing and recommissioning your machine. User manual SB1200 FM CM...
The appliance complies with European Directive 2012/19/EU regarding Waste Electrical and Electronic Equipment (WEEE) and must not be disposed of with household waste. Dispose of electronic parts separately. Dispose of plastic parts in accordance with their marking. Two people are required for transporting the coffee machine. User manual SB1200 FM CM...
15.2 Electrical connection data Voltage Mains power connection Power rating (max.) Fuse Frequency 200–220 V 1LNPE 4300-5200 W 30 A 50-60 Hz 200–220 V 2LPE 4300-5200 W 30 A 50-60 Hz 220–240 V 1LNPE 2400-2900 W 16 A 50-60 Hz 220–240 V 1LNPE 4400-5200 W 30 A 50-60 Hz 380–415 V 3LNPE 6600-7800 W 16 A 50-60 Hz User manual SB1200 FM CM...
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87 Drip tray Safety 7 Disposal of fluid 87 Screen Cleaning 57 Electronic parts Wipe protection 57 Disposal 87 Screen saver 77 Error message Start button 11 Color code 13 Depiction 13 Error messages 82 User manual SB1200 FM CM...
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11 Dashboard 11 Instructions 11 Software 11 Tips 11 Transport 87 Troubleshooting 83 Machine error 82 Type code 19 Type plate 16 User manual 15 Wastewater tank (external) 88 Water quality 36 Wipe protection 57 User manual SB1200 FM CM...
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