Franke A400 User Manual
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Franke A400 User Manual

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USER MANUAL
A400
FCS4060
Read the user manual before working on the machine.
Keep the manual with the machine and pass the manual on to the
next operator if the machine is sold or transferred to a third party.

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  • Page 1 USER MANUAL A400 FCS4060 Read the user manual before working on the machine. Keep the manual with the machine and pass the manual on to the next operator if the machine is sold or transferred to a third party.

  • Page 3: Table Of Contents

     17 Type code  18 Description of machine  20 Coffee machine  20 Add-on units  23 Overview of operating modes  24 Franke Digital Services (option)  25 Installation  26 Preparations  26 Dimensions  26 Requirements of the water supply  27 Filling and emptying  29 Filling beans  29...
  • Page 4 13.2 Back up data  75 13.3 Short-term decommissioning (up to 3 weeks)  76 13.4 Long-term decommissioning  76 13.5 Transport and storage  76 13.6 Recommissioning after prolonged periods of storage or non-use  77 13.7 Disposal of parts  78 User manual A400...
  • Page 5 Franke Kaffeemaschinen AG Table of contents Technical data  79 Capacities in accordance with DIN 18873-2:2016-02  79 15.1 Electrical connection data  79 15.2 Index  80 User manual A400...

  • Page 6: For Your Safety

    – The A400 is intended for use by trained personnel or as a self-service machine. – Self-service machines must always be monitored to protect the users. – Each operator of the A400 must have read and understood the manual. This does not apply to its use in the self-service area.

  • Page 7: Explanation Of Safety Instructions

    – Do not use the A400 if the connection lines of the A400 or the add-on units are damaged. – Do not use the A400 unless the A400 or the add-on units have been cleaned or filled as intended. – Children under the age of 8 are not permitted to use the A400 and the add- on units.
  • Page 8 IN CASE OF SCALDING: Immediately cool the affected area and, depending on the severity of the in- jury, consult a doctor. WARNING Risk of scalding Hot beverages can lead to scalding. a) Always be careful with hot beverages. b) Use only suitable drinking vessels. User manual A400...
  • Page 9 Inform operating personnel of the necessary cleaning measures. CAUTION Health hazard due to germ formation Residues may build up in the machine if not used for a long time. a) Clean the machine if it is not used for extended periods (more than 2 days). User manual A400...
  • Page 10 Using a water filter for too long can lead to the build-up of algae. a) Replace the water filter when prompted to do so by the machine. CAUTION Formation of mold Mold can form on the coffee grounds. a) Empty and clean the grounds container at least once a day. User manual A400...

  • Page 11: Explanation Of Symbols

    When a symbol is illuminated on the dashboard, additional information and instructions can be displayed  71] Troubleshooting [ by tapping the symbol. If an error occurs, refer to the chapter for help. Symbol Designation Description Franke logo Call up the maintenance level Bean left/right Active grinder User manual A400...
  • Page 12 Drip tray is full or not installed correctly Door The door is open Water tank Water tank is empty or missing Payment Payment active First Shot Preheat system Service/configuration/ administration Brightness Set brightness Individualization Customize beverages and display User manual A400...
  • Page 13 Data is being transferred 2.2.3 Depiction of error messages Highlighted products cannot be prepared. The illu- minated symbol on the dashboard takes you to the error message. Espresso Cappuccino Chococcino Caffè Crema To Go Steam Tea water User manual A400...
  • Page 14 If the entire system is affected by an error, the error message will appear automatically. Door open The door is open. Please close the door. Color code for error messages Temporary interruption System still fully functional System has limited functionality Some or all resources are locked User manual A400...

  • Page 15: Scope Of Delivery

    Scope of delivery | 3 SCOPE OF DELIVERY The scope of delivery may vary, depending on the configuration of the appliance. Additional accessories may be obtained directly from your retailer or from Franke Kaffeemaschinen AG in Aarburg, Switzerland. Item description Item number...
  • Page 16 560.0003.716 Microfiber cloth 560.0002.315 Grinder adjustment wrench 560.0003.876 Aerator/hose wrench 560.0522.696 Filter holder 560.0003.964 (optional for internal water tank) Filter cartridge 560.0004.630 (optional for internal water tank) Water hardness test strip 560.0004.060 (optional for internal water tank) User manual A400...

  • Page 17: Identification

    SU05 cooling unit The type plate for the SU05 cooling unit is located on the left inner wall. 4.1.3 Cooling unit SU12/UT12 The type plate for the cooling unit is located on the left-hand side in the cooling chamber. User manual A400...

  • Page 18: Type Code

    1 powder dosing unit 2 powder dosing units CleanMaster EasyClean Left-hand hot water spout FoamMaster (cold and warm milk, cold and warm milk foam) MilkSystem NoMilk (coffee machine without milk system) Steam wand Water connection, optional internal water tank User manual A400...
  • Page 19 Cooling unit (12 l or 2 x 4.5 l) right next to the coffee machine KE200 Cooling unit (4 l) positioned next to the coffee machine Cup warmer FoamMaster (cold and warm milk, cold and warm milk foam) EasyClean CleanMaster MilkSystem Accounting system Coin changer Cashless Coin validator User manual A400...

  • Page 20: Description Of Machine

    DESCRIPTION OF MACHINE Coffee machine The A400 coffee machine is available with numerous options. To provide you with an overview of your machine, a sample configuration is illustrated here. Please note that your coffee machine may look differ- ent from the configuration shown here.
  • Page 21 – Cup sensor – First Shot – Feet, 7 mm – Adjustable feet, 70 mm – Adjustable feet, 100 mm – Touchpad as an accessibility feature for wheelchair users (Only available if no USB modem is in- stalled.) – Franke Digital Services User manual A400...
  • Page 22 5 | Description of machine Franke Kaffeemaschinen AG 5.1.3 Coffee machine components Bean hopper Powder hopper (option) Brewing module Grounds container Drip tray with drip grid Internal water tank (option) User manual A400...

  • Page 23: Add-On Units

    On/off switch Cleaning agent cartridge (CleanMaster only) Milk container Cleaning container SU05 5.2.2 Cup warmer To enjoy coffee at its best, you need pre-heated cups. The cup warmer with four heatable shelves fits perfectly to your coffee machine. User manual A400...

  • Page 24: Overview Of Operating Modes

    – Level 1: Product selection, up to 5 pages. Column with the possible options, the production status, and the waiting list – Level 2: Display of 4, 9, or 16 product buttons per page Individual adaptations – Display: 2x2, 3x3, or 4x4 products per page – Depiction: Photo-realistic, drawn User manual A400...

  • Page 25: Franke Digital Services (Option)

    CHF 4.00 Franke Digital Services (option) Developed specially for the Franke coffee machine fleet, our digital services give you control and a clear overview of all activities and information about the coffee machines. Centrally controlled remote mainte- nance, such as software and configuration updates, means that on-site interventions are not required.

  • Page 26: Installation

    Your service technician will install your coffee machine and carry out the initial commis- sioning process. He will instruct you in the basic functions. Dimensions All dimensions are specified in mm. Front/side view Hose feedthrough in the counter User manual A400...

  • Page 27: Requirements Of The Water Supply

    – Water from the household decalcification system must not be used. – Filter with at least 100 loops/inch (UL) 6.3.2 Water quality Total hardness: 4–8° dH GH (German total hardness) 7–14° fH GH (French total hardness) 4,2–8,3 GPG 70–140 ppm (mg/l) User manual A400...
  • Page 28 The result of the calculation is 160 μS/cm and means that there is a low risk of corrosion. 6.3.3 Water outlet – Drain hose: D = 20 mm, L = 2000 mm – Connection to a lower-lying siphon User manual A400...

  • Page 29: Filling And Emptying

    Do not use any cleaners, as these alter the taste of the coffee. Fill the bean hopper with coffee beans. Fill the powder hopper with powder suitable for automatic coffee makers. 1. Lift off the bean hopper lid. 3. Fit the lid. 2. Fill coffee beans. User manual A400...

  • Page 30: Filling Powder

    Only use pasteurized or long-life milk. NOTICE Machine damage Using incorrect liquids can damage the machine. a) Only fill the milk container with milk. b) Use water and a mild cleaner to clean the milk container. User manual A400...
  • Page 31 4. Fill the container with a maximum of 5 l of cooled milk. 5. Attach the milk container lid. 6. Push the milk container all the way into the cooling chamber. 2. Switch on the cooling unit. 7. Close the door. User manual A400...

  • Page 32: Setting The Grind Coarseness

    5. Attach the bean hopper. 2. Remove the bean hopper by lifting it up- wards. 6. Push the locking slide all the way in. 3. If necessary, adjust the grind coarseness us- ing the grinder adjustment wrench. User manual A400...

  • Page 33: Emptying The Bean Hopper

    Push the locking slide all the way in. Emptying the powder hopper CAUTION Cutting injuries/crushing The powder hoppers worm gear mechanism can cause cuts or crushing injuries. a) Exercise care when cleaning the powder hopper. User manual A400...

  • Page 34: Emptying The Grounds Container

    Push the locking slide all the way in. Emptying the grounds container NOTICE Formation of mold Coffee residue can lead to the formation of mold. a) Empty and clean the grounds container at least once a day. User manual A400...

  • Page 35: Empty The Drip Tray

    Drip tray full The drip tray is full. Empty the drip tray. Confirm 2. Remove the drip grid. 3. Remove the drip tray. 1. Pull out the drip tray. 4. Clean and dry the drip tray and drip grid. User manual A400...

  • Page 36: Emptying The Cooling Unit

    Place the container lid with the suction hose on a clean surface only. NOTICE Blockage of the milk system Fibers from unsuitable cleaning cloths can enter the milk/media system and cause a blockage. This can damage the machine. a) Use a microfiber cloth to clean the milk container. User manual A400...
  • Page 37 3. Store the milk in a refrigerator, or dispose of cooling unit slightly open to prevent odors it if necessary. from building up inside. 4. Clean the milk container, the parts that feed the milk into the system, and the cooling chamber. User manual A400...

  • Page 38: Preparing Beverages

    Have sufficient drinking vessels ready to use. b) You can continuously add new products to the waiting list during the preparation. c) You can select and clear products from the waiting list. 1. Place an appropriate drinking vessel under the dispensing spout. User manual A400...

  • Page 39: Preparing Beverages With Ground Coffee

    ð All products are ready. Chocolate 4. Select a product. Preparing beverages with ground coffee Only ground coffee may be used. Instant coffee made from dried coffee extract cannot be used. 1. Place an appropriate drinking vessel under the dispensing spout. User manual A400...

  • Page 40: Preparing Hot Water

    Double Espresso ð The product is ready. Caffè Crema To Go Ristretto ð The Decaffeinated coffee selection button illuminates. Preparing hot water You can stop the hot water spout at any time by pressing the cancel button. User manual A400...

  • Page 41: Steam Output

    Caffè Crema To Go Steam Tea water 3. Press the cancel button to stop the steam. ð The steam output stops. 2. Select Steam output ð The beverage overview screen appears. ð The wand will start producing steam. User manual A400...

  • Page 42: Preparing Beverages Using The Touchpad

    1. Place an appropriate drinking vessel under 3. Tap on the touchpad once. the dispensing spout. ð The coffee machine performs the chosen action. 2. Use the touchpad to move the cursor to the required place on the screen. User manual A400...

  • Page 43: Cleaning

    2. Soak the components in hot water with a 5. Dry the components. mild cleaner. Additional areas to be cleaned by hand – Inner side of the door and door gasket on cooling unit – Inner surfaces and shelf (if applicable) in the cooling chamber User manual A400...

  • Page 44: Starting The Cleaning Process

    Individualization and data transfer Espresso Double Espresso 2 Espressos Counter(s) Cleaning and maintenance Caffè Crema To Steam Tea water 1. Tap the Franke logo. 4. Select Cleaning and maintenance Cleaning and maintenance Error/event log Cleaning the coffee machine Rinsing the coffee machine...

  • Page 45: Cleaning The Aerator

    ü Use a dry cloth or one that has been moist- ened with water only. ü Do not use any cleaners, as these alter the taste of the coffee. 1. Open the door of the coffee machine. User manual A400...
  • Page 46 9. Close the door. hopper using a cloth. 9.6.3 Cleaning the screen Espresso Double Espresso 2 Espressos Caffè Crema To Steam Tea water 1. Tap the Franke logo.  49] 2. Enter the PIN. PIN codes [ 3. Press User manual A400...

  • Page 47: Replace Water Filter

    Individualization and data transfer Espresso Double Espresso 2 Espressos Counter(s) Cleaning and maintenance Caffè Crema To Steam Tea water 1. Tap the Franke logo. 4. Select Cleaning and maintenance Cleaning and maintenance Error/event log Cleaning the coffee machine Rinsing the coffee machine...

  • Page 48: Rinsing The Coffee Machine

    Individualization and data transfer Espresso Double Espresso 2 Espressos Counter(s) Cleaning and maintenance Caffè Crema To Steam Tea water 1. Tap the Franke logo. 4. Select Cleaning and maintenance Cleaning and maintenance Error/event log Cleaning the coffee machine Rinsing the coffee machine...

  • Page 49: Configuration

    Calling up the maintenance level Espresso Double Espresso 2 Espressos Caffè Crema To Steam Tea water 1. Tap the Franke logo.  49] PIN codes [ 2. Enter the PIN. 3. Press 10.2 PIN codes Default PIN codes are assigned at the factory:...

  • Page 50: Input Methods

    The language is switched immediately on the user es, es-US, et, fi, fr- interface CA, hr, hu, it, ja, ko, lt, lv, nl, no, pl, pt-BR, ro, ru, sk, sl, sr, sv, tr, th, uk, zh-CN, zh- TW, ar User manual A400...
  • Page 51 – In the Self-service usage scenario, the user can choose between Quick Select Inspire Me not available for A400). Inspire Me Products per page – 6 – Number of products displayed simultaneously – 12 – Default: Depends on the coffee machine –...
  • Page 52 – Default: Audible signal for bever- – Yes Beeps when the product is ready age preparation – No Audible signal for error – Yes Beeps in a 3-second cycle if a resource is missing messages – No User manual A400...
  • Page 53 – The total price is calculated by the machine – Default: 0.00 Token 1–3 – 0 – 0: The purchase with the corresponding token is not possible – 1 – 1: The product purchase with the corresponding token is possible User manual A400...
  • Page 54 – The set temperature can be adjusted by per- centages using the slide control Menu item 1.12 Payment My settings 1 Set machine 1.12 Payment The service technician determines the payment settings according to your wishes. User manual A400...
  • Page 55 Value range Remarks Powder hopper pos. 3-4 – None Preset for A300: – Powdered chocolate – Pos. 3: Milk powder – Powdered white – Pos. 4: Powdered chocolate chocolate – Milk powder – Own powder type 1–6 User manual A400...
  • Page 56 The percentage specifications are always based on the preset value. Help with problems concerning product quality For tips on setting the parameters, see the chapter  74] All values configured in menu 2 are saved in the configuration and can be re-imported. User manual A400...
  • Page 57 Franke Kaffeemaschinen AG Configuration | 10 Test General Coffee Brewing quantity Water quantity Grind quantity Grinder 1 Grinder 2 Save Back Select variant Select area Save settings Select product Confirm variant Prepare a test product Adjust parameters User manual A400...
  • Page 58 Set the month Year 0–63 Set the year Hour 0–23/0–11 Set the hour Minute 0–59 Set the minute Time zone Time zone selection list – Select the time zone from the list – Default: UTC+0100 (Europe) Zurich User manual A400...
  • Page 59 Switch timer on or off – No Hour 0–23/0–11 Select switch-off time (hour) Minute 0–59 Select switch-off time (minute) Monday, Tuesday, – Yes Activate or deactivate the timer for each day Wednesday, Thursday, – No Friday, Saturday, Sunday User manual A400...
  • Page 60 – Enter ingredients or allergens gens and ingredients] – No – Default: Other allergens Free text input Enter ingredients or allergens that are not included in the list Menu item 4.3 Powder My settings 4 Nutritional value information 4.3 Pulver User manual A400...
  • Page 61 (owner, specialist, and operator) can be defined for accessing the maintenance level. Menu item PIN code (default values) 6.2 Owner 1111 6.3 Specialist 2222 6.4 Operator 7777 6.6 Key (secured) products 8888 6.7 On/Off machine 9999 User manual A400...
  • Page 62 – No – : User profile is not active Open door to log on – Yes – : Registration only works when the door is open – No – : Registration works even when the door is closed User manual A400...
  • Page 63 – No – : User profile is not active Open door to log on – Yes – : Registration only works when the door is open – No – : Registration works even when the door is closed User manual A400...
  • Page 64 PIN set – Yes – : PIN is active – No – : PIN is not active Activate user profile – Yes – : User profile is active – No – : User profile is not active User manual A400...

  • Page 65: Individualization And Data Transfer

    Overview This menu provides you with the following options: – Use existing Franke media for screen savers or as advertising media – Upload and view your own media objects on the machine – Use your own media for screen savers or as advertising media –...

  • Page 66: Manage Digital Signage Via Usb Stick

    22. Tap the Download and install button. 10. Make the desired settings. ð The coffee machine adopts the new set- tings. 11.5 Configure application Changes made will only take effect after the Save button is tapped. User manual A400...
  • Page 67 – Cash Register Hide cancel button – Yes – No Display clock – Yes – No Display brightness 15-100 % Audible signal for beverage – Yes preparation – No Audible signal for error mes- – Yes sages – No User manual A400...
  • Page 68 The parameters of the cup monitoring do not appear if the coffee machine has a camera-based (optical) cup recognition. Parameter Value range Remarks During rinsing – Yes – No During drink preparation – Yes – No 11.5.7 Transaction approval (API) Parameter Value range Remarks Activate transaction approval – Yes – No User manual A400...

  • Page 69: Loading/Backing Up Data

    11.6.2 Load data Desired action Menu item Information/instruction Import configuration and 3.2 Load backup – Load backed up data (configuration, Franke me- media dia, your own media) – Eject USB stick automatically 11.6.3 Back up XML data Desired action Menu item...

  • Page 70: Activating Configurations

    Provisioning Deployment Service menu dashboard. Individualization and data transfer 1. Tap the Franke logo. 2. Enter the PIN. Cleaning and maintenance 3. Press ð In addition to the Individualization and menu, the number of avail- data transfer 4.

  • Page 71: Troubleshooting

    Wait a minute and then switch it back on again. c) Check the power supply if the machine fails to start. d) Contact your service technician if the machine cannot be started or if you are unable to rectify the er- ror. User manual A400...

  • Page 72: Troubleshooting The System

    The milk spout is also part of the care kit, see Care kit User manual A400...

  • Page 73: Tips For Good Coffee Beverages

    Seal any open coffee bean packs in an airtight manner. c) Do not store coffee beans in a refrigerator or freezer. d) Only fill the coffee beans into the bean hopper that you will need for the next 3 hours. User manual A400...

  • Page 74: Help With Problems Concerning Product Quality

    Use more powder, use less water Powder clumping or moist Clean and dry powder system Taste of powder products Too sweet Use less powder, use more water Not sweet enough Use more powder, use less water Strange taste Clean powder system User manual A400...

  • Page 75: Decommissioning

    Back up the data if the machine is to be recommissioned later or if the machine is to be replaced by a ma- chine of the same type. This manual applies to coffee machines without Franke Digital Services. 1. In the service menu under ð...

  • Page 76: Short-Term Decommissioning (Up To 3 Weeks)

    If you plan to start using your machine again at a later date, it is essential that service measures are imple- mented. The coffee machine must be maintained, installed, and cleaned before preparing any beverages. a) Contact the Franke Service team for information regarding proper decommissioning and storage. b) Have your coffee machine drained by your service technician.

  • Page 77: Recommissioning After Prolonged Periods Of Storage Or Non-Use

    Deterioration in storage Parts may no longer function as they should if they have been stored or unused for periods in excess of 6 months. a) Contact your service technician for information regarding repairing and recommissioning your ma- chine. User manual A400...

  • Page 78: Disposal Of Parts

    The appliance complies with European Directive 2012/19/EU regarding Waste Electrical and Electronic Equipment (WEEE) and must not be disposed of with household waste. Dispose of electronic parts separately. Dispose of plastic parts in accordance with their marking. Two people are required for transporting the coffee machine. User manual A400...
  • Page 79 Hot water (200 ml) Cappuccino Latte macchiato Milk coffee Chocolate 15.2 Electrical connection data Voltage Main power connec- Power rating (max.) Fuse Frequency tion 220–240 V 1LNPE 2100-2300 W 10 A 50-60 Hz 220–240 V 1LNPE 2400-2800 W 16 A 50-60 Hz 220–240 V 2LPE 2400-2800 W 16 A 60 Hz User manual A400...
  • Page 80 Operator panel  35 Decommissioning  75, 76 Dimension  26 Disposal  78 PIN codes  49 Drip grid  35 Plastic parts Drip tray  35 Disposal  78 Disposal of fluid  78 Powder Disposal  78 Electronic parts Product quality  74 Disposal  78 User manual A400...
  • Page 81  11 Instructions  11 Software  11 Tips  11 Transport  78 Troubleshooting  73 Machine error  71 Type code  18, 19 Type plate  17 User manual  15 Wastewater tank (external)  79 Water quality  27 Water tank  79 Wipe protection  47 User manual A400...
  • Page 84 St Albans, Tel.: +1 615 462 4265 www.franke.com Hertfordshire, AL2 2DQ Fax: +1 615 462 4400 England www.franke.com Franke Coffee Systems GmbH Tel.: +44 1923 635700 Franke Strasse 1 Fax: +44 1923 635701 97947 Grünsfeld www.franke.com Deutschland Tel.: +49 9346 9278 0 coffee.franke.com...

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