Franke A300 User Manual
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Franke A300 User Manual

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USER MANUAL
A300
FCS4070
Read the user manual before working on the machine.
Keep the manual with the machine and pass the manual along to the
next user if the machine is sold or transferred to a third
party.

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Questions and answers

NICOLETA DUMBRAVA
March 27, 2025

Hi I have a error with the coofe machine

User image 67e5926d6f09d
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1 comments:
Mr. Anderson
March 27, 2025

The Franke A300 coffee machine may show different errors. Some examples include:

- Error E409: Descaler concentrate not being dispensed, possibly due to a damaged or clogged descaling cartridge seal or empty cartridge.
- Error E79: Flowmeter error caused by water flow disruption, a blocked brewing module strainer, or an issue with the water tank or mains water connection.

Each error has specific causes and remedies listed in the manual.

This answer is automatically generated

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Summary of Contents for Franke A300

  • Page 1 USER MANUAL A300 FCS4070 Read the user manual before working on the machine. Keep the manual with the machine and pass the manual along to the next user if the machine is sold or transferred to a third party.

  • Page 4: Table Of Contents

    Quick Select operating mode..........................21 Installation ................................. 22 6.1 Preparations............................... 22 6.2 Dimensions of the A300 ............................. 23 6.3 Requirements of the water supply........................24 6.4 Setting up and preparing the coffee machine...................... 26 6.5 Connect the water supply........................... 26 Connecting the wastewater ..........................
  • Page 5 9.2 Using and storing roasted coffee beans ......................38 9.3 Filling beans............................... 39 User manual A300 iii Table of contents Franke Kaffeemaschinen AG 9.4 Setting the grind coarseness ..........................39 9.5 Filling powder..............................40 9.6 Filling the water tank ............................40 9.7 Filling milk................................

  • Page 6: For Your Safety

    Prerequisites for using the coffee machine – The A300 is intended for use by trained personnel. – Each operator of the A300 must have read and understood the manual. This does not apply to its use in the self- service sector.

  • Page 7: Explanation Of Safety Instructions According To Ansi

    Franke Kaffeemaschinen AG User manual A300 5 | Franke Kaffeemaschinen AG 1 For your safety Explanation of safety instructions according to ANSI Observation of these safety instructions is imperative to ensure personal safety and the protection of material goods. Symbol and signal word indicate the severity of the hazard.
  • Page 8 User manual A300 For your safety | 1 c) Do not immerse the machine in liquid. d) Disconnect the machine from the power supply in the event of a leak or if liquid/moisture enters the machine. WARNING Risk of fatal injury from electrocution Work, repairs or servicing improperly performed on electrical systems can lead to electrocution.
  • Page 9 Clean the machine if it is not used for extended periods (more than 2 days). CAUTION Formation of mold 8 User manual A300 For your safety | 1 Mold can form on the coffee grounds. a) Empty and clean the grounds container at least once a day.
  • Page 10 Commissioning. Determining the water hardness with a measuring strip [ 25] . To descale the machine, only use the descaler concentrate from Franke (item number 560.0589.837). This guarantees reliable descaling results. a) Make sure that you order descaler concentrate in good time so that you can descale the coffee machine...

  • Page 11: Explanation Of Symbols

    This symbol indicates tips, tricks and additional information Prerequisites for additional steps Finely ground Coarsely ground Information to optimize the quality of the beverages Explanation of symbols 2 Symbol Designation Description Franke logo Call up the maintenance level User manual A300...

  • Page 12: Symbols Used In The Software

    Coffee bean Bean hopper is empty or not installed correctly Grounds container Grounds container must be emptied Rinse Machine must be rinsed or machine rinses Product Data transfer Data being transferred Individual products counter Symbol Designation Description Info User manual A300...
  • Page 13 Franke Kaffeemaschinen AG Payment Payment active Inactive Standby Switch the machine to standby Door The door is open. Service/configuration/administration Set machine Language Set language Resource settings Set resources Access rights Manage user permissions Descaling Descale coffee machine User manual A300...
  • Page 14 Drip tray is full or not installed correctly Water tank Water tank is empty or missing Powder resource The powder hopper is empty or has not been inserted correctly 2.2.2 Symbols used for navigation and operation Symbol Designation Description Cancel button Cancel preparation User manual A300...
  • Page 15 Franke Kaffeemaschinen AG Select next/previous page Scroll through menus with multiple pages 2.2.3 Depiction of error messages Highlighted products cannot be prepared. The illuminated symbol on the dashboard takes you to the error message. User manual A300...
  • Page 16 2 | Explanation of symbols Franke Kaffeemaschinen AG Scope of delivery 3 Item description Item number 560.0589.837 Concentrated descaler 567.0000.010 Cleaning tablets (100 pcs.) User manual A300...

  • Page 17: Scope Of Delivery

    The scope of delivery may vary, depending on the device configuration. Additional accessories may be obtained directly from your retailer or from Franke Kaffeemaschinen AG in Aarburg, Switzerland. The coffee machines are tested with coffee and powder before they leave the factory. The A300 may therefore show traces of coffee, powder or water.
  • Page 18 3 Scope of delivery Item description Item Single milk spout See enclosed mounting instructions...

  • Page 19: Identification

    The type plate for the cooling unit is located on the left on the internal wall. Type codes 4.2.1 Coffee machine Type code Description A300 Coffee machine (fully automatic device) Series: A Overall size: 300 1 grinder User manual A300...
  • Page 20 1 powder dosing unit 2 powder dosing units Steam wand Internal water tank 4 Identification Type code Description Water connection 4.2.2 Add - on units Type code Description FM EC FoamMaster (warm milk and warm milk foam) MS EC Milk system with EasyClean cleaning system 2 grinders...

  • Page 21: Description Of Machine

    Franke Kaffeemaschinen AG Description of machine DESCRIPTION OF MACHINE Coffee machine Introduction The A300 coffee machine is available with numerous options. Please note that your coffee machine may look different from the configuration shown here. 5.1.1 Versions User manual A300...
  • Page 22 – Single powder dosing unit – Twin powder dosing unit – Steam wand S1 (only with MS EC) – Grounds ejection (only in conjunction with mains water connection) – Door lock – Lockable bean and powder hopper – Franke Digital Services...

  • Page 23: Add-On Units

    Franke Kaffeemaschinen AG Add-on units 5.2.1 Components of the cooling unit with EasyClean Door lock Cleaning container Description of machine User manual A300...

  • Page 24: User Interface

    Use the Franke logo to switch between the Scroll forwards or backwards maintenance level and product selection Quick Select operating mode The Quick Select operating mode is the standard setting for self- service. Once your customer has selected a drink, he/she can adapt it in the second step if product options are activated.

  • Page 25: Installation

    – The surface on which the machine is installed must be flat and level. – Details regarding the space requirements and the hole dimensions can be found in the section entitled  Dimensions of the A300 [ 23] Electrical connection – The outlet must be permanently installed at the installation site.
  • Page 26 6 | Installation Franke Kaffeemaschinen AG A300/SU05 with water tank and powder hopper User manual A300...

  • Page 27: Requirements Of The Water Supply

    – The mains water connection must be equipped with a shut-off valve and a check valve with an upstream filter accessible for inspection. It must be possible for the filter to be removed for cleaning. – Water from a decalcification system must not be used. – Filter with at least 100 loops/inch (UL) 6.3.2 Water quality User manual A300...
  • Page 28 2. Dip the measuring strip into the water for 1 Packaged water hardness measuring strip second. 1. Remove the measuring strip from the 3. Gently shake off any excess water. User manual A300...
  • Page 29 60 l 75 l 4 x red >20° dH/>25°e/>36°fH 40 l 50 l 5 x red >25° dH/>31°e/>45°fH 20 l 25 l Hardness level Result shown on the measuring strip Water hardness 1 x red >5° dH/>6°e/>9°fH User manual A300...

  • Page 30: Setting Up And Preparing The Coffee Machine

    Franke Kaffeemaschinen AG Installation | 6 2 x red >10° dH/>13°e/>18°fH 3 x red >15° dH/>19°e/>27°fH 4 x red >20° dH/>25°e/>36°fH 5 x red >25° dH/>31°e/>45°fH Setting up and preparing the coffee machine 1. Check packaging for transport damage. 3. Check that the delivery is complete (see Scope 2.

  • Page 31: Connecting The Wastewater

    User manual A300 6 | Installation Franke Kaffeemaschinen AG Coffee machine Strainer with seal Coffee machine fitting Water system fitting Seal Water hose 1. Rinse the water hose and the water supply line thoroughly to remove any dirt or debris.

  • Page 32: Switching The Machine On

    28 User manual A300 Franke Kaffeemaschinen AG Installation | 6 Risk of fatal injury from electrocution Work improperly performed on electrical systems can lead to electrocution. a) Trained and qualified electricians are permitted to work on electrical systems. Instructed persons are permitted to work on electrical systems only under the guidance and supervision of a trained and qualified electrician.

  • Page 33: Switching On The Machine For The First Time

    User manual A300 29 | Franke Kaffeemaschinen AG 7 Switching on the machine for the first time SWITCHING ON THE MACHINE FOR THE FIRST TIME Once the machine is connected to the power grid, it switches itself on. When the machine is switched on for...
  • Page 34 missioned. All Water filter – Yes Only in conjunction with mains water connection basic settings – No can be changed Filter quantity Water filter type Depends on the filter used and the water hardness Selection list Connect the machine to the power grid. later: ...
  • Page 35 User manual A300 Franke Kaffeemaschinen AG Setting the language, time and date 2. Remove the protective film from the screen. 3. Configure the basic settings in line with the instructions on the operator panel – see table below.

  • Page 36: Inserting A Descaling Cartridge

     You have now configured the most important settings and are ready to produce your first drink. 1. Fill the containers with the defined feedstock. To adjust the standard drinks, press on the Franke logo in the top left. See also the section entitled Setting...

  • Page 37: Configuration

    Maintenance menu. Configuration [ User manual A300 Franke Kaffeemaschinen AG CONFIGURATION Call up the maintenance level 1. Tap the Franke logo at the top left. 3. Press OK. PIN codes Default PIN codes are assigned at the factory: Owner...

  • Page 38: My Settings

    My settings User manual A300 33 8 | Configuration Franke Kaffeemaschinen AG 8.3.1 Setting drinks Action Input/function Remarks Export/import – Back up product offering – Back up drink settings to a USB stick, e.g. before a package (POP) software update –...
  • Page 39 – Type of bean, if more than one bean type has been set – Flavor strength  Quick Select operating mode [ User manual A300 Franke Kaffeemaschinen AG Configuration | 8 Active drink Resource (coffee, milk, etc.) Configuration parameters Slide control 8.3.2...
  • Page 40 35 8 | Configuration Franke Kaffeemaschinen AG Set foam profiles On the A300 FM EC, you can configure the foam profiles for firm and liquid foam (standard settings: Liquid foam 1. Tap Set foam profiles. check whether the foam has the quality you require.
  • Page 41 – 31 Set the day – Month – 12 Set the month – Year – 9999 Set the year User manual A300 Franke Kaffeemaschinen AG Configuration | 8 Parameter Value range Remarks Time – Hour 0 – 23/0 – 11 Configure hours –...
  • Page 42 Switch on/off – Active – Switch timer on or off automatically – Off – Use the pin to adjust the timer Adjusting timers Parameter Value range Remarks Hour Set switch-on/switch-off time User manual A300 37 8 | Configuration Franke Kaffeemaschinen AG...
  • Page 43 – No filter (depending on the filter used) – No: Set water hardness User manual A300 Franke Kaffeemaschinen AG Configuration | 8 Water hardness Hardness levels 1 - 5 Use the slide control to set the measured water...
  • Page 44 Minute View counter Perform cleaning Update software Repeat every (USB) Sunday Parameter Value range Remarks Reset to factory settings All settings, including your own products, will be lost!
  • Page 45 Franke product catalog version that is currently installed POP (product offering package) Product offering package version that is currently installed (product positioning/sorting) License Active license for Franke Digital Services, if present Ethernet device A IP address MAC address 8.3.4 Access rights The roles are organized into the following hierarchy: Service technician >...
  • Page 46 User manual A300...

  • Page 47: Filling And Emptying

    Mark the maximum fill level on each bean hopper, e.g. using a sticker. Filling beans WARNING User manual A300...

  • Page 48: Setting The Grind Coarseness

    3 . Fit the lid. Setting the grind coarseness – The grind coarseness can be adjusted individually for each grinder. Default setting: Center. – For a coarser grind, push the lever to the left. Franke Kaffeemaschinen AG User manual A300...

  • Page 49: Filling Powder

    Disconnect the machine from the power supply and contact the service department if the water tank has been inadvertently filled with milk. Optimal  Water quality [ 24] is essential for the quality of the beverage, as well as for a long service life and reliable User manual A300...
  • Page 50 9 | Filling and emptying Franke Kaffeemaschinen AG 1. Open the lid. 2. Lift up the water tank and remove it. User manual A300...

  • Page 51: Filling Milk

    Only clean containers should be filled with milk. b) Only use pre-cooled milk (2–5 °C). c) Only touch the inside of the milk container, the milk hoses, and the milk lid after sanitizing your hands, or wear disposable gloves. User manual A300...

  • Page 52: Emptying The Grounds Container

    Fill the container with up to 5 l of chilled milk. Replace the milk container lid. Emptying the grounds container NOTICE Formation of mold Coffee residue can lead to the formation of mold. a) Empty and clean the grounds container at least once a day. User manual A300...

  • Page 53: Empty The Powder Hopper

    Powder can fall from the powder hopper. a) Always transport the powder hopper in an upright position and ensure it is closed. 3. Press the locking mechanism on the inside and 2. Open the door lock (option) with the key. User manual A300...

  • Page 54: Emptying The Cooling Unit

    Place the container lid with the suction hose on a clean surface only. NOTICE Blockage in the milk system Fibers from unsuitable cleaning cloths can enter the system and cause a blockage. This can damage the machine. a) Use a microfiber cloth to clean the milk container. User manual A300...
  • Page 55 6. Switch off the cooling unit if it is no longer re- quired. After switching off, do not close the cooling unit door all the way, but leave it slightly open in order to prevent the formation of odors. User manual A300...

  • Page 56: Preparing Drinks

    Cappuccino 2. Select a product.  The product preview will appear.  The product selection screen appears when the product is ready. 50 Franke Kaffeemaschinen AG Cleaning | 11 CLEANING 11.1 Introduction The perfect coffee experience depends on a perfectly cleaned coffee machine. Clean your coffee machine at least once a day and more frequently if necessary.
  • Page 57 2. Soak the parts in hot water with a mild cleaner.  – Powder hopper Cleaning weekly [ 3. Wash the parts. 4. Rinse the parts thoroughly. 5. Dry the parts. User manual A300 51 11 | Cleaning Franke Kaffeemaschinen AG...

  • Page 58: Starting The Cleaning Process

    Your service technician can set the desired option for you. 2 . Enter PIN. codes  3 . Press OK . 1 . Tap the Franke logo at the top left. User manual A300...

  • Page 59: Cleaning Weekly

    Cleaning the water tank (if present) Inspect the water tank daily for dirt and limescale. If there is any dirt or limescale, clean it off immediately. Remove and empty the water tank. Clean the water tank using the 5-step method. User manual A300...
  • Page 60 Wipe the inside of the hop- per with a dry cloth. Replace the powder hopper. Push in the locking slide. 10. Close the door and insert the powder hopper. 11.3.3 Cleaning the drip tray and drip grid NOTICE Escaping liquid User manual A300...
  • Page 61 1. Tap the Settings symbol at the top left.  The operating interface is locked for 20 2. Select Cleaning and maintenance. seconds. 3. Select Wipe Protection. 4. Clean the surface with a damp cloth. User manual A300...
  • Page 62 11 | Cleaning Franke Kaffeemaschinen AG 2. If necessary, use a mild cleaner. NOTICE! Do not use abrasive cleaners.

  • Page 63: Rinsing Coffee Machine

    Franke Kaffeemaschinen AG Cleaning | 11 User manual A300 11.4 Rinsing coffee machine WARNING Risk of scalding Hot water is released during rinsing. Keep hands away from the spouts and nozzles during this process. Do not place anything on the drip grid.
  • Page 64 560.0001.696 Brewing module The item number can be found on the label on the side of the brewing dia. 43 with 0.6 module. The following section describes the necessary steps. orifice  Replacing the brewing unit [ 560.0001.697 Brewing module The item number can be found on the label on the side of the brewing dia.
  • Page 65 Franke Kaffeemaschinen AG Cleaning | 11 User manual A300 User manual A300...
  • Page 66 Franke Kaffeemaschinen AG Cleaning | 11 1. Empty the machine and disconnect it from the mains power supply. 2. Remove the grounds container from the machine. 4. Release the brewing module lock in counterclockwise direction. 5. Take out the brewing module by pulling it forwards.

  • Page 67: Descaling

    A descaling prompt is displayed when the calculated water quantity is reached or, at the latest, after 12 days of operation. The A300 can be used for another 2 days after the descaling prompt is first displayed. After this period, the machine is disabled until descaling is carried out.
  • Page 68 Inserting a descaling cartridge [ 12.2.2 Descaling independently of cleaning To prevent the descaling process from disrupting operation, your service technician can set a time for the descaling process to run outside of your operating hours. Select Descaling. Troubleshooting 13 User manual A300...

  • Page 69: Troubleshooting

    Sensor signal disrupted due to residual Clean and dry the inside of the drip tray. tray full is displayed even Also substances in the drip tray clean and dry the drip tray's mounting bay though the drip tray has been emptied User manual A300...
  • Page 70 13 Troubleshooting Error message/problem Possible cause Measure d the perature tons to e. Use r is 0. Use ature ectly and clearance and the ring eck the nd clear wing and/or nd rinse User manual A300...

  • Page 71: Help With Problems Concerning Product Quality

    Possible remedy Coffee tastes stale Grind too coarse Select a finer grind Setting the grind coarseness Too little coffee Increase the amount of coffee Setting drinks   Temperature too low Increase the temperature Setting drinks [ User manual A300...

  • Page 72: Technical Data

    Use less powder, use more water Not sweet enough Use more powder, use less water Strange taste Clean powder system Technical data TECHNICAL DATA 14.1 Capacities in accordance with DIN 18873-2:2016-02 This data assumes a mains voltage of 230 V. User manual A300...

  • Page 73: Technical Data Of The Coffee Machine

    Franke Kaffeemaschinen AG Hourly capacity Single preparation Double preparation (cups per hour) (cups per hour) Espresso Coffee/caffè crema Hot water (200 ml) Cappuccino Latte macchiato Milk Coffee Hot chocolate 14.2 Technical data of the coffee machine User manual A300...

  • Page 74: Coffee Machine Electrical Connections

    Noise emission <70 dB(A) Coffee machine electrical connection Type Voltage Connection Power rating Fuse Frequency A300 220–240 V 1L N PE 2100–2400 W 50–60 Hz (FCS4070) 1L N PE 50–60 Hz 110–127 V 1L N PE 1200–1500 W User manual A300...

  • Page 75: Index

    Franke Kaffeemaschinen AG Index INDEX Numeric...
  • Page 76 User manual A300 Franke Kaffeemaschinen AG...
  • Page 77 Error message Color code Depiction 5-step method Fitting Access rights Water Ambient conditions Foam profiles Setting Basic settings Bean hopper Grind coarseness Setting Cancel button Intended use Capacities Care kit Cleaning Limescale Accessories Cleaning tablets Machine Coffee beans Restart Filling Switching on Storage Switching on for the first time...
  • Page 78 Drink Preparing 46 Noise emission User manual A300 69 Index Water tank Operating mode Quick Select PIN codes Powder Filling Powder hopper Power connection Product quality Requirements Resources Filling Setting Safety Scope of delivery Manual set Setting drinks Start button...
  • Page 79 Dashboard Instructions Software Tips Troubleshooting Type code...
  • Page 80 787 31 31 Franke Strasse 1 CH-4663 Aarburg www.franke.com 97947 Grünsfeld Deutschland User manual A300 Tel.: +49 9346 9278 0 Fax: +49 9346 9278 100 www.franke.de coffee.franke.com Franke Coffee Systems UK Limited 6A Handley Page Way, Old Parkbury Lane, Colney Street, St Albans, Hertfordshire, AL2 2DQ England Tel.: +44 1923 635700 Fax: +44 1923...

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