Franke Kaffeemaschinen AG For your safety......................... 6 Intended use.......................... 6 Prerequisites for using the coffee machine ................ 6 Explanation of safety instructions according to ANSI .............. 7 General safety concerns when using the coffee machine and add-on units ....... 7 Explanation of symbols ...................... 11 Symbols used in the manual.................... 11 Symbols used in the software.................... 11...
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Franke Kaffeemaschinen AG Preparing drinks with Quick Select.................. 41 Preparing drinks with Cash Register .................. 42 Preparing a drink with ground coffee .................. 43 Preparing hot water ....................... 45 Steam output......................... 46 Cleaning .......................... 48 Introduction........................... 48 5-step method ........................ 48 Required cleaning accessory.................... 49 Starting the cleaning process.................... 50 Cleaning the internal water tank / Replacing the filter cartridge .......... 51...
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Franke Kaffeemaschinen AG 12.1 Error messages........................ 74 12.2 Color code for error messages .................... 75 12.3 Tips for good coffee drinks..................... 75 12.4 Help with problems concerning product quality .............. 76 Decommissioning ........................ 77 13.1 Preparing for decommissioning .................... 77 13.2 Short-term decommissioning (up to 3 weeks)................. 77 13.3...
– The cooling unit is used exclusively to keep milk cool while preparing coffee drinks with a coffee machine. Only use pre-cooled milk (2–5 °C). – Only use Franke milk system cleaning agent. Please note – Other cleaning agents may leave residue in the milk system.
Franke Kaffeemaschinen AG For your safety | 1 – Do not use the A400 if the connection lines of the A400 or the add-on units are damaged. – Do not use the A400 unless the A400 or the add-on units have been cleaned or filled as intended.
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1 | For your safety Franke Kaffeemaschinen AG WARNING Danger of suffocation Plastic packaging materials could cause children to suffocate. a) Ensure that children have no access to plastic packaging materials. WARNING Risk of fatal injury from electrocution Liquid/moisture entering the machine or leaks can lead to electrocution.
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Franke Kaffeemaschinen AG For your safety | 1 WARNING Risk of scalding Hot liquids and steam escape during cleaning and can lead to scalding. a) Keep hands away from the spouts and nozzles during this process. WARNING Risk of injury If objects find their way into the bean hopper or grinder, splinters may be ejected, leading to injury.
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1 | For your safety Franke Kaffeemaschinen AG a) Empty and clean the grounds container at least once a day. CAUTION Cutting injuries Sharp edges can cause cutting injuries. a) Remove any sharp edges, including those at openings. b) Use suitable tools and protective equipment to produce cutouts and openings.
Franke Kaffeemaschinen AG Explanation of symbols | 2 EXPLANATION OF SYMBOLS Symbols used in the manual 2.1.1 Orientation Clean components by using the 5-step method. This symbol indicates tips and tricks, as well as other additional information. Prerequisites for additional steps...
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2 | Explanation of symbols Franke Kaffeemaschinen AG Symbol Designation Description Water tank Water tank is empty or missing Milk Milk container is empty or not installed correctly Coffee bean Bean hopper is empty or not installed correctly Hot chocolate...
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Franke Kaffeemaschinen AG Explanation of symbols | 2 Symbol Designation Description Filter Replace the filter cartridge in the water tank (optional for internal water tank) Milk system cleaning Milk system cleaning agent in FoamMaster is empty agent Door Favorites Favorites button, can be assigned to a function that is used fre-...
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2 | Explanation of symbols Franke Kaffeemaschinen AG If the entire system is affected by an error, the error message will appear automatically. 10:54 2017-10-30 Door open Please inform staff. Close See also 2 Troubleshooting [ 74] 2.2.4 Color code for error messages...
SCOPE OF DELIVERY A400 with cooling unit SU05 The scope of delivery may vary, depending on the device configuration. Additional accessories may be obtained di- rectly from your retailer or from Franke Kaffeemaschinen AG in Aarburg, Switzerland. Item description Item number Cleaning tablets (100 pcs.)
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3 | Scope of delivery Franke Kaffeemaschinen AG Item description Item number Neoperl aerator wrench 1H327863 USB stick (4 GB) 1H329064 Set of manuals 560.0523.128 Filter holder 1N330385 (optional for internal water tank) Filter cartridge 1P315694 (optional for internal water tank)
Franke Kaffeemaschinen AG Identification | 4 IDENTIFICATION Position of type plates Coffee machine The type plate for the coffee machine is located on the right interior wall next to the grounds container. Cup warmer (CW) The type plate for the cup warmer is located on the inner side of the rear panel at the bottom left.
Franke Kaffeemaschinen AG Description of machine | 5 DESCRIPTION OF MACHINE Coffee machine Introduction The A400 coffee machine is available with numerous options. To provide you with an overview of your machine, a sample configuration is illustrated here. Please note that your coffee machine may look different from the configura- tion shown here.
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5 | Description of machine Franke Kaffeemaschinen AG 5.1.1 Coffee machine components bean hopper powder hopper brewing module grounds container drip tray with drip grid wastewater tank (option) internal water tank (option) 20 / 86 User Manual...
Franke Kaffeemaschinen AG Description of machine | 5 Add-on units 5.2.1 Components of the cooling unit with FoamMaster milk container temperature display main switch milk system cleaning agent cleaning container User Manual 21 / 86...
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5 | Description of machine Franke Kaffeemaschinen AG 5.2.2 Cup warmer (optional) To enjoy coffee at its best, you need pre-heated cups. The cup warmer with four heatable shelves fits perfectly to your coffee machine. 5.2.3 Accounting system (optional) The accounting system processes all payment transactions and records all accounting data.
Franke Kaffeemaschinen AG Description of machine | 5 Overview of operating modes 5.3.1 User interface 1 The Franke button is used to switch between 2 Scroll forwards or backwards. the maintenance level and product selection. 5.3.2 Cash Register operating mode Cash Register Cash Register is the operating mode for non-self-service utilization.
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5 | Description of machine Franke Kaffeemaschinen AG – Display: 2x2, 3x3, or 4x4 products per page – Depiction: photo-realistic, drawn 5.3.3 Quick Select operating mode Quick Select The Quick Select operating mode is the standard setting for self-service. Once your customer has selected a drink, he/she can adapt it in the second step if product options are activated.
Franke Kaffeemaschinen AG Installation | 6 INSTALLATION Preparations – The power connection for the coffee machine must be protected by a residual current circuit-breaker (RCCB). – Each terminal of the power supply must be able to be interrupted by a switch.
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SM055 Internet : www.franke.com These drawings and specifications are the property of 500000 Franke Technology and Trademark Ltd. and shall not be reproduced, copied or transfered to any third party without the prior written permission of Franke Technology and Article Trademark Ltd., Hergiswil, Switzerland...
29.06 Internet : www.franke.com These drawings and specifications are the property of 5000000014 Franke Technology and Trademark Ltd. and shall not be reproduced, copied or transfered to any third party without the prior written permission of Franke Technology and Article Trademark Ltd., Hergiswil, Switzerland...
Franke Kaffeemaschinen AG Filling and emptying | 7 FILLING AND EMPTYING Filling beans WARNING Risk of injury If objects find their way into the bean hopper or grinder, splinters may be ejected, leading to injury. a) Never put any objects in the coffee bean hopper or grinder.
7 | Filling and emptying Franke Kaffeemaschinen AG Filling powder 1. Lift the powder hopper lid. 2. Fill with powder that is suitable for auto- matic coffee makers. 3. Replace the lid. Filling the water tank NOTICE Machine damage Filling the water tank with milk will result in damage to the machine.
Franke Kaffeemaschinen AG Filling and emptying | 7 1. Pull out the water tank. 2. Remove the lid. 3. Fill the water tank up to the marking with fresh water. ü The surface of the sensor must be dry. 4. Push the water tank with lid all the way into the coffee machine.
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7 | Filling and emptying Franke Kaffeemaschinen AG a) Only clean containers should be filled with milk. b) Only use pre-cooled milk (2–5 °C). c) Only touch the inside of the milk container, the milk hoses, and the milk lid after sanitizing your hands, or wear disposable gloves.
Franke Kaffeemaschinen AG Filling and emptying | 7 Setting the grind coarseness If required, the coarseness of the grind can be set in stages for each grinder. 1. Pull the locking slide forwards as far as 4. Replace the bean hopper.
7 | Filling and emptying Franke Kaffeemaschinen AG NOTICE Impairment of function If the bean hopper and powder hopper are not locked correctly, the function of the coffee machine and the product quality may be impaired. a) Push the locking slide all the way in.
Franke Kaffeemaschinen AG Filling and emptying | 7 Emptying the powder hopper NOTICE Contamination from powder Powder can fall from the powder hopper. a) Always transport the powder hopper in an upright position and ensure it is closed. 1. Pull the locking slide forwards as far as 5.
7 | Filling and emptying Franke Kaffeemaschinen AG NOTICE Impairment of function If the bean hopper and powder hopper are not locked correctly, the function of the coffee machine and the product quality may be impaired. a) Push the locking slide all the way in.
Franke Kaffeemaschinen AG Filling and emptying | 7 Emptying the drip tray Clean the drip tray if a corresponding message is displayed on the operator panel. NOTICE Improper handling Liquid can escape from the drip tray. a) Transport and empty the drip tray carefully.
7 | Filling and emptying Franke Kaffeemaschinen AG 7.10 Emptying the cooling unit NOTICE Spoiled milk Insufficient cooling or hygiene can cause milk to spoil. a) Only use pre-cooled milk (2–5 °C). b) Only store milk in the cooling unit during operation. When the machine is not in use, e.g., overnight, store the milk in a refrigerator.
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Franke Kaffeemaschinen AG Filling and emptying | 7 5. Insert the clean milk container. 6. Switch off the cooling unit if it is no longer required. After switching off, do not close the cooling unit door all the way, but leave it slightly open in order to prevent the for- mation of odors.
8 | Preparing drinks Franke Kaffeemaschinen AG PREPARING DRINKS WARNING Risk of scalding Hot drinks can lead to scalding. a) Always be careful with hot drinks. b) Use only suitable drinking vessels. 40 / 86 User Manual...
Franke Kaffeemaschinen AG Preparing drinks | 8 Preparing drinks with Quick Select 1. Place an appropriate drinking vessel under the spout. 2. Adjust the height of the spout using the spout handle. 3. Select a product. Cappuccino Cappuccino ð The Drink Selection product preview ap- pears.
8 | Preparing drinks Franke Kaffeemaschinen AG ð Preparation begins. ð The product selection screen appears when the drink is ready. Preparing drinks with Cash Register When preparing several products one after the other, please observe the following: a) Have sufficient drinking vessels ready to use.
Franke Kaffeemaschinen AG Preparing drinks | 8 5. Add more products to the waiting list as needed. 6. Start preparation of each of the products in the waiting list by pressing the green button. ð The next preparation begins. ð The product selection appears.
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8 | Preparing drinks Franke Kaffeemaschinen AG 3. Press the Decaffeinated coffee selection 6. Close the manual insertion flap. button. 7. Confirm the message by pressing OK. ð The Decaffeinated coffee selection but- ton illuminates. You have selected a drink with decaffeinated coffee.
Franke Kaffeemaschinen AG Preparing drinks | 8 Preparing hot water Example: Quick Select 1. Place an appropriate drinking vessel under the hot water spout. 2. Select water for tea. 10:54 2017-10-30 Espresso Cappuccino Chococcino Americano Chocolate 3. Select cup size.
8 | Preparing drinks Franke Kaffeemaschinen AG Steam output The steam wand is suitable for manually heating and foaming milk, as well as for heating other drinks. 1. Hold a suitable container under the steam outlet. 2. Select Steam output.
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Franke Kaffeemaschinen AG Preparing drinks | 8 8.5.1 Cleaning the steam wand after use 1. Wipe the steam wand with a damp cloth. 2. Start the steam output briefly to clean the nozzle. Espresso Chococcino Chocolate Americano 3. Press the cancel button to stop the steam output.
9 | Cleaning Franke Kaffeemaschinen AG CLEANING Introduction The perfect coffee experience depends on a perfectly cleaned coffee machine. Clean your coffee machine at least once a day and more frequently if necessary. NOTICE Soiled accessories Soiled accessories can have a negative affect on the functionality of the machine and the quality of the drinks pro- duced.
Franke Kaffeemaschinen AG Cleaning | 9 3. Wash the parts. 4. Rinse the parts thoroughly. 5. Dry the parts. See also 2 Cleaning [ 48] Required cleaning accessory 9.3.1 Cleaning accessories for MS EC – Cleaning tablets – Microfiber cloth –...
– Brush set Starting the cleaning process 9.4.1 Starting cleaning via the Cleaning and Maintenance menu Switch to the maintenance level 1. Tap the Franke logo. 6. Select Clean coffee machine. Cleaning and maintenance Error/Event log Clean Coffee Machine Rinse Coffee Machine...
Franke Kaffeemaschinen AG Cleaning | 9 WARNING Risk of scalding Hot liquids and steam escape during cleaning and can lead to scalding. a) Keep hands away from the spouts and nozzles during this process. When the cleaning cycle is complete, the machine either switches back to the maintenance level or the energy sav- ing mode.
9 | Cleaning Franke Kaffeemaschinen AG 8. Push the water tank with lid all the way into the coffee machine. ð The filter rinsing process is active. ð The system is filled. ð Filter replacement is completed. NOTICE Malfunction If the water tank is not pushed in all the way, the pump may draw air into the system.
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Franke Kaffeemaschinen AG Cleaning | 9 3. Select Wipe Protection. Cleaning and maintenance Error/Event log Clean Coffee Machine Rinse Coffee Machine Filter water quantity Wipe Protection ð The user interface is locked for 20 sec- onds. 4. Clean the monitor screen.
9 | Cleaning Franke Kaffeemaschinen AG Cleaning and maintenance plan Frequency Task Information Daily Daily cleaning in accordance with the See Cleaning [} 48] instructions on the coffee machine Weekly Clean the bean hopper Clean the powder hopper Clean the brewing module...
Franke Kaffeemaschinen AG Configuration | 10 10 CONFIGURATION 10.1 Switching to the maintenance level 1. Tap the Franke logo. 2. Enter the PIN. PIN codes [} 55] 3. Press Ok. 4. Select the menu. My settings Individualization and data transfer Cleaning and maintenance 10.2 PIN codes...
10 | Configuration Franke Kaffeemaschinen AG 10.3 My settings menu tree My settings 0 Startup 6 Access rights 1 Set Machine 2 Set Drinks 3 Date and time 0.10 System information 1.1 Language 3.2 Date and Time 6.2 Owner 6.3 Specialist 1.2 Operation Mode...
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Franke Kaffeemaschinen AG Configuration | 10 10.5.1 1.1 Language My settings 1 Set Machine 1.1 Language Parameter Value range Remarks Select language de, en, fr, nl, da, fi, – The language is switched immediately on the user no, sv, pl, cs, uk, interface ru ...
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10 | Configuration Franke Kaffeemaschinen AG Parameters Value range Remarks – No – Default: No Acoustic signal for drink prepara- – Yes Beeps when the product is ready tion – No Acoustic signal for error mes- – Yes Beeps in a 3-second cycle if a resource is missing sages –...
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Franke Kaffeemaschinen AG Configuration | 10 Parameters Value range Remarks Operation Mode – Quick Select – The only operating mode available in the Non-self- service usage scenario is Cash Register. – Cash Register Products per page – Cash Register: – Number of products displayed simultaneously 4, 9, 16 –...
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10 | Configuration Franke Kaffeemaschinen AG Parameters Value range Remarks Pause between products 1–10 seconds Increment: 1 Adapt drinks – Yes – Possibility for self-service customers to modify the selected drink in accordance with the allocation of – No the selection buttons –...
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Franke Kaffeemaschinen AG Configuration | 10 Parameters Value range Remarks – Selection buttons on the right-hand side: Select ad- ditional settings. Text display – Function – Default: Function: Labeling corresponds to the name of the selected product option. – Free text –...
10 | Configuration Franke Kaffeemaschinen AG 10.6 2 Set drinks You can save each product in three user-specific variations. The original cannot be changed. Only parameters that are relevant for the product are displayed. The percentage specifications are always based on the preset value.
Franke Kaffeemaschinen AG Configuration | 10 Desired action Menu item Information / instruction Number Adjust the foam quantity Foam Adjust the foam quantity in percent 2, 7 Prepare a test product Test Press Test to prepare the selected product using the modified settings...
10 | Configuration Franke Kaffeemaschinen AG 10.7.3 3.3–3.6 Timer 1–4 My settings 3 Date and time 3.3 Timer 1 My settings 3 Date and time Parameter Value range Remarks Active Mo, Tu, We, Th, Fr, Activate or deactivate days by tapping...
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Franke Kaffeemaschinen AG Configuration | 10 10.8.2 Menu item 4.3 Powder My settings 4 Nutritional value information 4.3 Powder Parameters Value range Remarks Sugar (g) Number Enter value per 100 ml Fat (%) Number Enter value per 100 ml Protein (g)
10 | Configuration Franke Kaffeemaschinen AG 10.9 6 Access rights 10.9.1 Menu item 6.2 Owner My settings 6 Access rights 6.2 Owner Parameters Value range Remarks Set PIN 0–9 – Authorizations: Access to My settings; call up counter values – Default PIN: 1111 10.9.2 Menu item 6.3 Specialist...
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Franke Kaffeemaschinen AG Configuration | 10 10.9.4 Menu item 6.6 Key (secured) products My settings 6 Access rights 6.6 Key (secured) Products Parameters Value range Remarks Set PIN 0–9 – Authorization: Lock and unlock key (secured) prod- ucts – Default PIN: 8888 10.9.5 Menu item 6.7 On/Off machine...
11.1 Overview This menu provides you with the following options: – Use existing Franke media for drinks, screen savers, or as advertising media. – Upload and view your own media objects on the machine. – Use your own media for drinks, screen savers, or as advertising media.
By using 4 Set default values, selected parameters can be reset to the preset values. 5 Import FPC becomes usable when a USB stick with a valid Franke product catalog is connected. 8 Eject USB stick logs off connected USB sticks. If a USB stick is being used, the menu item will appear in green, otherwise it appears in orange.
11 | Individualization and data transfer Franke Kaffeemaschinen AG 11.3 Switching to the maintenance level 1. Tap the Franke logo. 2. Enter the PIN. PIN codes [} 55] 3. Press Ok. 4. Select the menu. My settings Individualization and data transfer Cleaning and maintenance 11.4 Requirements for your own media...
Franke Kaffeemaschinen AG Individualization and data transfer | 11 [Drive]\ QML-Files\ custom\ drinks images screensavers 1. Create the folder structure once, save it, and then you will be able to access it again quickly. 2. You can also generate this directory struc- ture automatically.
The images can be activated by selecting My settings > Set machine > Operating mode. Products to which no image has been assigned will be displayed without an image. You can either use the Franke images or your own, but you cannot mix the two types with one another. Desired action Menu item Information / instruction...
Desired action Menu item Information / instruction Export a configuration and – Export configuration 3.1 Back up data media – Back up Franke media – Back up your own media – Eject USB stick 11.9.2 Back up XML data Desired action Menu item Information / instruction...
12 | Troubleshooting Franke Kaffeemaschinen AG 12 TROUBLESHOOTING 12.1 Error messages When an error occurs, the machine displays an error message that provides notices regarding the elimination of the error. Non-self-service mode When the non-self-service mode is selected, an error is indicated via a highlighted symbol. Tap the symbol for fur- ther information.
Franke Kaffeemaschinen AG Troubleshooting | 12 12.2 Color code for error messages Temporary interruption System still fully functional System has limited functionality Some or all resources are locked 12.3 Tips for good coffee drinks NOTICE Poor drink quality The oil from the coffee beans is deposited on the inside of the bean hopper as a thin film of oil. This deposited oil ages quickly and impairs the taste of the drinks produced.
12 | Troubleshooting Franke Kaffeemaschinen AG 12.4 Help with problems concerning product quality Problem Possible causes Possible solutions Coffee tastes stale Grind too coarse Select a finer grind (see Setting the grind coarseness [} 33]) Too little coffee Increase the amount of coffee...
If you plan to start using your machine again at a later date, it is essential service measures are implemented. The coffee machine must be maintained, installed, and cleaned before preparing any drinks. a) Contact the Franke Service team for information regarding proper decommissioning and storage. b) Have your coffee machine drained by your service technician.
13 | Decommissioning Franke Kaffeemaschinen AG 13.4 Transport and storage Protect the machine from mechanical damage and adverse environmental conditions during transport and storage. Protect the machine from the following: – Vibrations – Dust – Sunlight – Falling or tipping over –...
Franke Kaffeemaschinen AG Disposal | 14 14 DISPOSAL Disposal of consumables – Beans, powder, and coffee grounds can be composted. – Observe the information on the label when disposing of any unused cleaning agent. – Dispose of any liquids in the cleaning container or drip tray via the waste water system.
15 | Technical data Franke Kaffeemaschinen AG 15 TECHNICAL DATA 15.1 Technical data for the coffee machine Bean hopper capacity 0,6 kg 1,2 kg Powder hopper capacity 0,6 kg 1,2 kg Coffee boiler Volume: 0,9 l Operating pressure: 800 kPa (8 bar)
Franke Kaffeemaschinen AG Technical data | 15 Type Country Current consumption 11.2 A Fuse 16 A Connection 2L PE Voltage 220–240 V Frequency 50–60 Hz FCS4054 Power 110–130 W Current consumption Fuse 10 A Connection 1L N PE Voltage 100 V Frequency 50–60 Hz FCS4054 Power 80 W Current consumption 11.2 A...
15 | Technical data Franke Kaffeemaschinen AG Refrigerant R134a/40 g Climate class T (tropical, suitable for temperatures between 16−43 °C) Noise emission < 70 dB Weight SU05 MS: 16.1 kg SU05 FM: 23.0 kg Cooling temperature 2.0−5.0 °C Dimensions (width/depth/height) 270 mm/474 mm/540 mm 15.5 Cup warmer CW Device type...