Franke SB1200 FM CM User Manual
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Franke SB1200 FM CM User Manual

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USER MANUAL
en
SB1200 FM CM
FCS4050
Read the user manual before working on the machine.
Keep the manual with the machine and pass the manual
along to the next user if the machine is sold or trans-
ferred to a third party.

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Summary of Contents for Franke SB1200 FM CM

  • Page 1 USER MANUAL SB1200 FM CM FCS4050 Read the user manual before working on the machine. Keep the manual with the machine and pass the manual along to the next user if the machine is sold or trans- ferred to a third party.

  • Page 3: Table Of Contents

    Overview of operating modes.......................... 27 Installation .................................  31 Preparations...............................  31 Dimensions of the SB1200 FM CM with UT40 CM and other add-on units ............ 31 Requirements of the water supply ........................ 33 Filling and emptying............................ 35 Filling beans ...............................  35 Filling powder ..............................
  • Page 4 Recommissioning after prolonged periods of storage or non-use .................  75 Disposal of parts .............................. 76 Technical data .............................. 77 15.1 Capacities in accordance with DIN 18873-2:2016-02 .................. 77 15.2 Technical data of the coffee machine........................ 77 User manual SB1200 FM CM...
  • Page 5 Franke Kaffeemaschinen AG Table of contents 15.3 Coffee machine electrical connections........................  77 Index..................................  78 User manual SB1200 FM CM...

  • Page 6: For Your Safety

    It is designed for use in food services, the hotel industry, offices and other similar environ- ments. – The SB1200 FM CM is designed to process whole coffee beans, ground coffee, powder that is suitable for au- tomatic devices, fresh milk, milk drinks, syrup and ready-to-drink beverages (e.g. cold brew coffee).

  • Page 7: Prerequisites For Using The Sb1200 (Specialty Beverage Station)

    CAUTION CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. NOTICE NOTICE directs your attention to the risk of damage to machinery. User manual SB1200 FM CM...

  • Page 8: Safety Concerns When Using The Coffee Machine

    Have servicing work carried out by authorized persons with corresponding qualifications only. WARNING Danger of suffocation Plastic packaging materials could cause children to suffocate. a) Ensure that children have no access to plastic packaging materials. User manual SB1200 FM CM...
  • Page 9 If objects find their way into the bean hopper or grinder, splinters may be ejected, leading to injury. a) Never insert any objects into the bean hopper or grinder. CAUTION Cutting injuries/crushing The powder hopper's feeding mechanism can cause cuts or crushing injuries. a) Exercise care when cleaning the powder hopper. User manual SB1200 FM CM...
  • Page 10 This may damage the coffee machine and/or the spout cleaning device. a) Only place the spout cleaning device on the drip grid when prompted to do so, and only once the dispensing spout has been fully lowered. User manual SB1200 FM CM...

  • Page 11: Explanation Of Symbols

    Symbols on the dashboard and on the user interface When a symbol is illuminated on the dashboard, additional information and instructions can be displayed by tapping the symbol. Refer to the " Troubleshooting [  72] " chapter for help if an error occurs. User manual SB1200 FM CM...
  • Page 12 Bean hopper is empty or not installed correctly Grounds container Grounds container must be emptied Rinse Machine must be rinsed or machine rinses Product Payment Payment active Data transfer Data being transferred Individual products counter Individualization Modify drinks and depiction Info Inactive User manual SB1200 FM CM...
  • Page 13 Favorites Favorites button, can be assigned to a function that is used fre- quently Double product Prepare double drink quantity (double dispensing) Ground coffee Advertising images Screen saver Brightness Set brightness Bean left/right Active grinder User manual SB1200 FM CM...
  • Page 14 Highlighted products cannot be prepared. The illuminated symbol on the dashboard takes you to the error mes- sage. If the entire system is affected by an error, the error message will appear automatically. 11:35 2018-09-06 The door is open. Please close door. Close User manual SB1200 FM CM...
  • Page 15 Franke Kaffeemaschinen AG Explanation of symbols | 2 Color code for error messages Temporary interruption System still fully functional System has limited functionality Some or all resources are locked User manual SB1200 FM CM...

  • Page 16: Scope Of Delivery

    Franke Kaffeemaschinen AG SCOPE OF DELIVERY The scope of delivery may vary, depending on the device configuration. Additional accessories may be obtained di- rectly from your retailer or from Franke Kaffeemaschinen AG in Aarburg, Switzerland. Item description Item number Manual set (SB1200 FM CM) 560.0604.731...
  • Page 17 USB stick (4 GB) 560.0003.285 Spout cleaning device 560.0604.024 Adapter for CAN cable 560.0002.932 Colored labels 560.0615.308 Cable ties, blue 560.0005.818 Cable ties, green 560.0615.418 Cable ties, red 560.0005.819 Cable ties, black 560.0615.421 Adapter for CAN cable 560.0002.932 User manual SB1200 FM CM...

  • Page 18: Identification

    The type plate is located in the center of the right-hand side panel of the cooling chamber. 4.1.3 CleanMaster The type plate of the pump module CleanMaster and the Flavor Station CleanMaster is located on top of the hous- ing. User manual SB1200 FM CM...
  • Page 19 CW (option) The type plate for the cup warmer is located on the inner side of the rear panel. 4.1.6 AC125 (option) The type plate of the AC125 is located on the right-hand inner side. User manual SB1200 FM CM...

  • Page 20: Type Codes

    Under-counter cooling unit (40 l) with CleanMaster cleaning system 1 x one-media pump module 2 x one-media pump modules 3 x one-media pump modules 4 x one-media pump modules 1 x double-media pump module 2 x double-media pump modules User manual SB1200 FM CM...

  • Page 21: Description Of Machine

    FSU60 CM (optional) UT40 CM The SB1200 (Specialty Beverage Station) comprises the coffee machine SB1200 FM CM, the under-counter cooling unit UT40 CM with pump module CleanMaster and the optional under-counter Flavor Station FSU60 CM with Clean- Master. To provide you with an overview of your specialty beverage station, a sample configuration is illustrated here.
  • Page 22 – Iced Coffee Module (right-front) – Coffee ground chute – Lockable bean and powder hopper – Molded gasket – Adjustable feet, 70 mm – Adjustable feet, 100 mm – Tank kit (not in conjunction with Iced Coffee Module) User manual SB1200 FM CM...
  • Page 23 Description of machine | 5 – Franke Digital Services 5.1.3 Coffee machine components Bean hopper Iced Coffee Module (option) Powder hopper (option) Brewing unit Grounds container Wastewater tank (option) Drip tray (permanently attached) with drip grid User manual SB1200 FM CM...
  • Page 24 The Iced Coffee Module opens up a great many possibilities with regard to the drinks you can make, e.g. iced espressos, iced coffees and iced Americanos. These drinks can also be combined with milk, milk foam and/or syrup. Iced Espresso Iced Americano Iced Coffee Iced Cappuccino Iced Latte Iced Latte Macchiato User manual SB1200 FM CM...

  • Page 25: Add-On Units

    – Connections for a coffee machine Options – 2 to 4 x pump modules (OM or DM pump modules) – 2 to 4 x 10 l Franke containers Additional storage means – 4 x bag-in-boxes (max. dimensions 200 x 210 x 330 mm) Further information can be found in the user manual for the UT40 CM cooling unit.
  • Page 26 Further information can be found in the user manual for the FSU60 CM. 5.2.3 Cup warmer (option) To enjoy coffee at its best, you need pre-heated cups. The cup warmer with four heatable shelves fits perfectly to your coffee machine. User manual SB1200 FM CM...

  • Page 27: Overview Of Operating Modes

    The suitable operating mode depends on the utilization of your coffee machine, your product range and the prefer- ences of your customers. Your service technician will be happy to help you set the appropriate operating mode. User manual SB1200 FM CM...
  • Page 28 Franke Kaffeemaschinen AG 5.3.1 User interface 17:11 03.01.2020 Use the Franke logo to switch between the Scroll forwards or backwards maintenance level and product selection 5.3.2 Quick Select operating mode The Quick Select operating mode is the standard setting for self-service. Once your customer has selected a drink, he/she can adapt it in the second step if product options are activated.
  • Page 29 Up to eight filter attributes can be used. Start beverage preparation: Confirm beverage selection, select payment type The beverage is being prepared. Advertising media, e.g. images and videos, can be shown while the beverage is being prepared. User manual SB1200 FM CM...
  • Page 30 Start beverage preparation: Confirm beverage selection, select payment type The beverage is being prepared. Advertising media, e.g. images and videos, can be shown while the beverage is being prepared. Beverage preparation complete User manual SB1200 FM CM...

  • Page 31: Installation

    Your service technician will install your coffee machine and carry out the initial commissioning process. The technician will walk you through the basic functions. Dimensions of the SB1200 FM CM with UT40 CM and other add-on units Furniture More comprehensive specifications are required for setting up the furniture.
  • Page 32 Revision Status Sheet / Sheets Format Overheating damage Franke Technology and Trademark Ltd. and shall not be reproduced, copied or transfered to any third party without 20170810-01 2 /5 the prior written permission of Franke Technology and Trademark Ltd., Hergiswil, Switzerland If the clearances around and above the machine are too small, heat may accumulate in the machine and lead to faults.

  • Page 33: Requirements Of The Water Supply

    – The mains water connection must be equipped with a shut-off valve and a check valve with an upstream filter accessible for inspection. It must be possible for the filter to be removed for cleaning. – Water from a decalcification system must not be used. – Filter with at least 100 loops/inch (UL) User manual SB1200 FM CM...
  • Page 34 The result of the calculation is 160 μS/cm and means that there is a low risk of corrosion. 6.3.3 Water outlet – Two drain hoses: D = 16 mm, L = 2 m – Connection to a lower-lying siphon User manual SB1200 FM CM...

  • Page 35: Filling And Emptying

    Do not use any cleaners, as these alter the taste of the coffee. Fill the bean hoppers with coffee beans. Fill the powder hopper with powder that is suitable for automatic coffee makers. 1. Lift the bean hopper lid. 3. Fit the lid. 2. Add coffee beans. User manual SB1200 FM CM...

  • Page 36: Filling Powder

    Ensure that the maximum load capacity of the grate (22 kg) is not exceeded. NOTICE Machine damage Using incorrect liquids can damage the machine. a) Only fill milk or ready-to-drink beverages into the Franke container. b) Use water and a mild cleaner to clean the container. User manual SB1200 FM CM...
  • Page 37 6. Pour cold milk or a cold medium into the con- tainer. displayed. 3. Disconnect the plug-in couplings from the con- 7. Connect the plug-in coupling to the container. tainer and connect to the pump module. User manual SB1200 FM CM...

  • Page 38: Filling The Flavor Station Fsu60 Cm

    4. Place all the bottles in the bottle tray of the Fla- vor Station. 7. Slide the Flavor Station back into the furniture. 8. Close the furniture. 5. Connect the plug-in couplings to the syrup bot- tles. User manual SB1200 FM CM...

  • Page 39: Setting The Grind Coarseness

    ð Turn counterclockwise for a finer grind. ð Turn clockwise for a coarser grind. 4. Refit the bean hopper. 5. Check the grind produced and adjust if neces- sary. 2. Lift up bean hopper and powder hoppers. User manual SB1200 FM CM...

  • Page 40: Emptying The Bean Hopper

    3. Empty, clean, and dry the bean hopper. 1. Pull the locking slide towards the front up to the stop. 4. Replace the bean hopper. 2. Lift up bean hopper and powder hoppers. 5. Push the locking slide all the way in. User manual SB1200 FM CM...

  • Page 41: Emptying The Powder Hopper

    3. Empty, clean, and dry the powder hopper. 1. Pull the locking slide towards the front up to the stop. 4. Replace the powder hopper. 2. Lift and remove the powder hopper. 5. Push the locking slide all the way in. User manual SB1200 FM CM...

  • Page 42: Emptying The Grounds Container

    Do not use the machine unless it has been cleaned according to the instructions. b) Clean the machine daily in accordance with the instructions. c) Inform operating personnel of the necessary cleaning measures. User manual SB1200 FM CM...
  • Page 43 6. Clean the container, the parts that come into 3. Connect the plug-in coupling(s) to the pump contact with milk/cold media, and the cooling module(s). chamber. 4. Remove the container. 7. Insert the clean container(s). User manual SB1200 FM CM...
  • Page 44 8. Switch off the cooling unit if it is no longer re- 9. After switching off, do not close the cooling unit quired. door all the way, but leave it slightly open in or- der to prevent the formation of odors. User manual SB1200 FM CM...

  • Page 45: Preparing Drinks

    Preparing hot water You can stop the hot water dispenser at any time by pressing the cancel button. Example: Quick Select Tea water 1. Place an appropriate drinking vessel under the 2. Select Tea water. spout. User manual SB1200 FM CM...
  • Page 46 8 | Preparing drinks Franke Kaffeemaschinen AG 3. Select cup size. ð Hot water is dispensed until the cycle is com- plete. User manual SB1200 FM CM...

  • Page 47: Cleaning

    Additional areas to be cleaned – Inner surfaces and shelf in the cooling chamber – Inner side of the door and lip seal – Bean and powder hoppers – Plug-in couplings of cooling unit and Flavor Station (option) User manual SB1200 FM CM...

  • Page 48: Required Cleaning Accessory

    – Suction hose with suction nozzle 1. Remove coarse dirt with a brush or paint brush. 3. Wash the parts. 2. Soak the parts in hot water with a mild cleaner. 4. Rinse the parts thoroughly. User manual SB1200 FM CM...

  • Page 49: Starting The Cleaning Process

    3. Press OK. 10:54 2020-03-02 My settings Individualization and data transfer Counters Cleaning and maintenance Espresso Hazelnut Cappuccino 1. Tap the Franke logo. 4. Select Cleaning and maintenance. 2. Enter the PIN. PIN codes [  52] User manual SB1200 FM CM...

  • Page 50: Rinsing Coffee Machine

    Prepare cold media Prepare Flavor Station Filter water quantity Wipe Protection 2. Enter the PIN. PIN codes [  52] 5. Tap Rinse Coffee Machine and confirm. 3. Press OK. ð The coffee machine is being rinsed. User manual SB1200 FM CM...

  • Page 51: Cleaning The Bean Hopper And Powder Hopper

    2. Enter the PIN. PIN codes [  52] 5. Select Wipe Protection . 3. Press OK. ð The operating interface is locked for 20 sec- onds. 6. Clean the screen. ð The maintenance level appears. User manual SB1200 FM CM...

  • Page 52: Configuration

    Owner Specialist Operator Default PIN 1111 2222 7777 My PIN The PIN codes for key-secured products and On/Off Machine can be viewed and changed with the owner role in the My settings >Access rights menu. User manual SB1200 FM CM...

  • Page 53: My Settings Menu Tree

    Press the button to carry out the corresponding settings, e.g. Start, Test. 10.5 Menu 0 Commissioning 10.5.1 Menu item 0.10 System information Service Menu 0 Startup 0.10 System information Here you will find information regarding the hardware and software versions of the machine. User manual SB1200 FM CM...

  • Page 54: Menu 1 Set Machine

    Parameter Value range Remarks Usage scenario – Non-self-service – (Self-service) Products per page – 4 – Number of products displayed simultaneously – 9 – Default: 4 – 16 Depiction – Photo-realistic Default: Photo-realistic – Iconized User manual SB1200 FM CM...
  • Page 55 – No the selection buttons – Default: No Custom images – Yes – Activate customer-specific images – No – For usage scenario Self-service, operating mode Quick Select – Default: No User manual SB1200 FM CM...
  • Page 56 – Espresso Shot – Nine or more buttons are displayed at a reduced size Recommendation: – Selection buttons on the left-hand side: Select drink size. – Selection buttons on the right-hand side: Select ad- ditional settings. User manual SB1200 FM CM...
  • Page 57 Steam –20 to +20% – The temperature in the steam boiler is preset by the service technician – The set temperature can be adjusted by percent- ages using the sliding controller User manual SB1200 FM CM...

  • Page 58: Menu 2 Set Drinks

    The percentage specifications are always based on the preset value. Tips for configuring the parameters can be found in the chapter Help with problems concerning product quality  73] . All values configured in menu 2 are saved in the configuration and can be re-imported. User manual SB1200 FM CM...
  • Page 59 Press Test to prepare the selected product using the modified settings Assign a drink variation that is to Select the variation, then confirm with the check- 1, 5 be prepared with this product se- mark lection Save drink settings Save User manual SB1200 FM CM...

  • Page 60: Menu 3 Date And Time

    – No Hour 0 - 23/0 - 11 Select switch-on time (hour) Minute 0 - 59 Select switch-on time (minute) Monday, Tuesday, Wednes- – Yes Activate or deactivate the timer for each day day, Thursday, Friday, Sat- – No urday, Sunday User manual SB1200 FM CM...

  • Page 61: Menu 4 Nutritional Value Information

    [List of common allergens – Yes – Enter ingredients or allergens for the milk type used and ingredients] – No – Default: No Other allergens User-defined Enter ingredients or allergens that are not included in the list User manual SB1200 FM CM...
  • Page 62 Sugars Number Enter sugar content in g per 100 ml Fat (%) Number Enter fat content in % Protein (g) Number Enter protein content in g per 100 ml Calories Number Enter calorific value in kilocalories (kcal) User manual SB1200 FM CM...

  • Page 63: Menu 6 Access Rights

    10.10.2 Menu item 6.3 Specialist My settings 6 Access rights 6.3 Specialist Parameter Value range Remarks 4 digits Enter new PIN – Authorizations: Limited access to My settings; call up product counters – Default PIN: 2222 User manual SB1200 FM CM...
  • Page 64 6 Access rights 6.7 On/Off Machine Parameter Value range Remarks 4 digits Enter new PIN PIN set – Yes – Yes: PIN is set and being used – No – No: PIN is not being used User manual SB1200 FM CM...

  • Page 65: Individualization And Data Transfer

    11.1 Overview This menu provides you with the following options: – Use existing Franke media for drinks, screen savers, or as advertising media – Upload and view your own media objects on the machine – Use your own media for drinks, screen savers, or as advertising media –...

  • Page 66: Individualization And Data Transfer Menu Tree

    2.6 Advertising media 2.7 My Advertising Media 1.7 Eject USB stick 2.8 Audio sequences 1.8 Create directory structure 2.9 My Audio Sequences 2.10 Sort Quick Select 2.11 Sort Cash Register 2.12 My Product Images 2.13 Configure application User manual SB1200 FM CM...

  • Page 67: Switching To The Maintenance Level

    AVI (Codec H263, DivX/ and 8-bit al- 128 kbps Xvid, MPEG-4 Part 2) mats pha channel Sampling frequency: max. Bit rate: max. 200 kbps; (if necessary) 44.1 kHz, 16 bit (stereo) image frequency: max. 25 fps Speaker connection: 3.5 mm rca jack User manual SB1200 FM CM...

  • Page 68: Required Directory Structure On The Usb Stick

    – Press Save Back up media from the 1.2 Back up media – Insert a USB stick machine – Select the media type – Save individual media files or all of the media onto the USB stick User manual SB1200 FM CM...

  • Page 69: Using Your Own Advertising Media

    The images can be activated by selecting the menu item My settings > Set machine > Operating mode. Products to which no image has been assigned will be displayed without an image. You can either use the Franke images or your own, but you cannot mix the two types with one another. Desired action Menu item Information / instruction...

  • Page 70: Configure Application

    11.8.3 Payment options Parameter Value range Remarks Selection – Coins – Credit card – Customer card – Contactless card payment – Cell phone – Banknotes Display popup window – Yes Activate/deactivate Popup window Payment – No User manual SB1200 FM CM...

  • Page 71: Loading/Backing Up Data

    – Eject USB stick 11.9.2 Loading data Desired action Menu item Information / instruction Export a configuration and 3.2 Load backup – Load saved data (configuration, Franke media, your media own media) – Eject USB stick 11.9.3 Backing up XML data Desired action Menu item Information / instruction...

  • Page 72: Troubleshooting

    Seal any open coffee bean packs in an airtight manner. c) Do not store coffee beans in a refrigerator or freezer. d) Only fill the coffee beans into the bean hopper that you will need for the next 3 hours. User manual SB1200 FM CM...

  • Page 73: Help With Problems Concerning Product Quality

    Powder clumping or moist Clean and dry powder system Taste of powder products Too sweet Use less powder, use more water Not sweet enough Use more powder, use less water Strange taste Clean powder system User manual SB1200 FM CM...

  • Page 74: Decommissioning

    If you plan to start using your machine again at a later date, it is essential service measures are implemented. The coffee machine must be maintained, installed, and cleaned before preparing any drinks. a) Contact the Franke Service team for information regarding proper decommissioning and storage. b) Have your coffee machine drained by your service technician.

  • Page 75: Transport And Storage

    Components may no longer function as they should if they have been stored or unused for periods in excess of 6 months. a) Contact your Service team for information regarding restoring and recommissioning your machine. User manual SB1200 FM CM...

  • Page 76: Disposal Of Parts

    The machine complies with European Directive 2012/19/EU regarding Waste Electrical and Electronic Equipment (WEEE) and must not be disposed of with household waste. Dispose of electronic parts separately. Dispose of plastic parts in accordance with their marking. Two people are required for transporting the coffee machine. User manual SB1200 FM CM...

  • Page 77: Technical Data

    50-60 Hz 220-240 V 1L N PE 2400-2900 W 16 A 50-60 Hz 220-240 V 1L N PE 4300-5100 W 30 A 50-60 Hz 380-415 V 3 L N PE 6600-7800 W 16 A 50-60 Hz User manual SB1200 FM CM...
  • Page 78 Coffee grounds Noise emission  77 Disposal  76 Connection electrical  77 Operating mode Cash Register  29 Quick Select  28 Dashboard  11 Self-service  72 Decommissioning  74 Options  25 Disposal  76 Door Door hinge side  25 PIN codes  52 User manual SB1200 FM CM...
  • Page 79  51 Wipe protection  51 Screen saver  68 Start button  11 Symbols  11 Dashboard  11 Instructions  11 Software  11 Tips  11 Transport  76 Troubleshooting Machine error  72 Type code  20 Type plate  18 USB stick  17 User manual SB1200 FM CM...
  • Page 80 Franke Kaffeemaschinen AG Franke-Str. 9 CH-4663 Aarburg Switzerland Hotline-Phone: +41 62 787 37 37 Fax: +41 62 787 97 37 Internet www.franke.com...

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