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If you are having a hard time viewing Pocket Outlook data, try enlarging the display font. To do this within Calendar, Tasks, or
Contacts, tap Tools, then Options and then select Use large font.
Inaccurate response to stylus taps
Adjust the touch screen to respond more accurately to screen taps. Tap
then Align Screen. Or press and hold Calendar button and then press Action to launch the screen tapping calibration process.
Slow or no response
Reset your Pocket PC Phone. See Resetting the Pocket PC Phone and Clearing Memory earlier in this appendix.
Infrared (IR) connection problems
If you are unable to use IR to transfer information, try the following:
•
Transfer only one file or no more than 25 contact cards at a time.
•
Line up the IR ports so that they are unobstructed and within close range.
•
Make sure nothing is between the two IR ports.
•
Adjust the room lighting. Some types of light interfere with IR connections. Try moving to a different location or turning off
some lights.
Phone connection problems
If you have a problem using your phone, try the following:
•
Make sure your wireless connection to your mobile service provider is switched on and the signal is unobstructed. (For more
information see "Checking You Are Connected" in Chapter 4).
•
Contact your mobile phone service provider for help.
Internet connection problems
The following connection problems may occur. Additional troubleshooting information is available in Connections Help on the
Pocket PC Phone and ActiveSync Help on the desktop PC.
•
Check you have set up and connected to an Internet Service Provider.
•
Make sure your wireless connection to your mobile service provider is switched on and the signal is unobstructed (For more
information, see "Checking You Are Connected" in Chapter 4).
•
Verify with your Internet service provider that your user name and password are correct.
•
Verify with your Internet service provider that the network you are trying to connect to is available, or try to connect to it
from another PC.
Network connection problems
The following connection problems may occur. Additional troubleshooting information is available in Connections Help on the
Pocket PC Phone and ActiveSync Help on the desktop PC.
•
Make sure your wireless connection to your mobile service provider is switched on and the signal is unobstructed (For more
information, see "Checking You Are Connected" in Chapter 4).
•
Verify that you have added necessary server information. Tap
Adapters. Most networks use DHCP, so you should not have to change these settings unless your network administrator
instructs you to do so.
•
If Network Connection is not listed as a connection method in the ActiveSync dialog box when starting synchronization,
wait a few minutes and try again. Also, if synchronization does not start right away, the network is probably busy and it may
take a minute for your Pocket PC Phone to connect to the network.
•
Verify with your network administrator that your user name and password are correct.
•
Verify with your network administrator that the network you are trying to connect to is available, or try to connect to it from
another PC.
•
You may need to change the Pocket PC Phone name if you are trying to connect to a network and cannot because another
and then Settings. On the System tab, tap Screen and
and then Settings. On the Connections tab, tap Network
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