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6. Troubleshooting
Knowledge Base
See
Knowledge Base
for more detailed information.
Troubleshooting the Polar
Heart rate reading is erratic or absent entirely
Probable Cause
Belt transmitter electrodes are not wet enough to pick up
accurate heart rate readings.
Belt transmitter electrodes are not laying flat against the
skin.
Belt transmitter needs cleaning.
Belt transmitter not properly set up.
Chest strap battery is depleted.
Abnormally elevated heart rate readings
Probable Cause
Electromagnetic interference from television sets and/or
antennas.
Electromagnetic interference from cell phones.
Electromagnetic interference from computers.
Electromagnetic interference from cars.
Electromagnetic interference from high voltage power
lines.
Electromagnetic interference from motor driven exercise
equipment.
Troubleshooting the Lifepulse
If the heart rate reading is erratic or missing, do the following:
• Dry the hands if necessary to prevent slipping.
• Apply hands to all eight sensors on user arms or bullhorns.
• Grasp the sensors firmly.
• Apply constant pressure around the sensors.
®
Heart Rate Chest Strap
Corrective Action
Wet the belt transmitter electrodes.
Ensure the belt transmitter electrodes are laying flat
against the skin.
Wash the belt transmitter with mild soap and water.
Setup of the belt transmitter is accomplished by initially
bringing it with in 1 foot of the receiver. The receiver is in
the console. After the heart rate is displayed on the
console the range is extended to 3 feet.
Contact Customer Support Services for instructions on
how to have the chest strap replaced.
Corrective Action
Move the exercise equipment a few inches away from the
probable cause, or move the probable cause a few
inches away from the exercise equipment, until the heart
rate readings are accurate.
™
System Sensors
Page 67 of 79
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