Grandstream Networks GXV3370 User Manual
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Grandstream Networks GXV3370 User Manual

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Grandstream Networks, Inc.
GXV3370
User Guide

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Summary of Contents for Grandstream Networks GXV3370

  • Page 1 Grandstream Networks, Inc. GXV3370 User Guide...

  • Page 2: Product Overview

    Bluetooth, rich peripheral interfaces, and Android 7.0. By combining a state-of-the-art IP video phone, an advanced video conferencing solution, and the functionality of a tablet, businesses throughout the world can now use the GXV3370 for all communication and productivity needs.
  • Page 3 Bluetooth Yes, integrated. Bluetooth 4.0+EDR. Wi-Fi Yes, dual-band 2.4 & 5GHz with 802.11 a/b/g/n RJ9 headset jack (allowing EHS with Plantronics headsets), 3.5mm stereo headset Auxiliary Ports with microphone, USB port, SD, HDMI-out (1.4 up to 720p30fps) 2 function touch keys VOLUME +/-, 3 dedicated Android touch keys HOME, Feature Keys MENU, and BACK G.711µ/a, G.722 (wide-band), G.726-32, iLBC, Opus, G.729A/B in-band and out-...

  • Page 4: Getting Started

    Storage: -10oC to 60oC Humidity Humidity: 10% to 90% Non-condensing GXV3370 phone, handset with cord, base stand, universal power supply, network Package Content cable, screen cleaning cloth, quick installation guide, brochure, GPL license FCC: Part 15 (CFR 47) Class B; UL 60950 (power adapter); Part68 (HAC)

  • Page 5: Description Of The Gxv3370

    Note Check the package before installation. If you find anything missing, contact your system administrator. Description of the GXV3370 Front View Figure 2: GXV3370 Front Item Name Description 1 mega pixel front camera. The angle can be adjusted, and the camera can be blocked Front Camera by scrolling up/down the wheel on the back of the camera.

  • Page 6: Back View

    Table 4: GXV3370 Front View Back View Figure 3: GXV3370 Back View Item Name Description Camera Adjusting Wheel Scroll up/down to adjust the camera angle. Phone Stand (built-in) Put the phone stand from left to right into the slots. Handset Port RJ9 handset connector port.

  • Page 7: Connecting And Setting Up The Gxv3370

    Table 6: GXV3370 Side View Connecting and Setting Up the GXV3370 The GXV3370 can be installed on the desktop using the built-in stand or attached on the wall using the slots for wall mounting. Using the Phone Stand The GXV3370 has a built-in phone stand.

  • Page 8: Using The Slots For Wall Mounting

    Figure 5: Built in Stand and Mounting Slots on GXV3370 Using the Slots for Wall Mounting 1. Attach the wall mount to the slots on the back of the phone; 2. Attach the phone to the wall via the wall mount hole;...

  • Page 9: Cleaning The Phone

    Figure 7: GXV3370 Back / Side View Cleaning the Phone For daily dust removal and fingerprint removal, please use the screen cleaning cloth in the factory package to wipe the phone. For some special cases like medical environment, you can use medical alcohol or isopropanol. The steps are as followed: 1.
  • Page 10 Swipe from right to left to show the application menu of the phone. the settings and applications installed will be brought up as shown below. Figure 9: GXV3370 Onscreen Menu To fully manipulate the GXV3370 capacitive touch screen, use your fingers to operate the following on the GXV3370 icons, buttons, menu items, onscreen keyboard etc.

  • Page 11: Use The Desktop

    Quickly touch the screen twice with fingertip to switch between default display and zoomed-in display. This is usually used when viewing photos or web pages. Use the Desktop Desktop Menu When the GXV3370 is on idle screen, press the MENU key to bring up phone’s menu. Users can access the following in the desktop menu:...

  • Page 12: Add Widget To Desktop

    Manage running applications on the GXV3370. Add Widget to Desktop The GXV3370 provides widgets like account bar, clock, contacts etc. Users could conveniently add those widgets to the desktop as preferred. To add a widget: 1. Press the Menu key or long press on an empty space on the idle screen and select “Widgets”.

  • Page 13: Manage Desktop Items

    The weather widget has been removed from LCD on the latest firmware upgrade to 1.0.3.46 Manage Desktop Items On the GXV3370 desktop, users could tap on the desktop items to manage shortcuts and widgets. The following operations can be done: Tap on the shortcut icon to open the application.
  • Page 14 Figure 14: Resize MPK Widget Move/delete Application/Widget To move a shortcut/widget to a different spot on the desktop or to a different idle screen, touch and press the item for about 1 seconds until a recycle bin icon shows up on the top of the screen. Drag the item up/down/left/right to the destination spot on the screen.

  • Page 15: Set Wallpapers

    Set Wallpapers On the GXV3370 desktop, touch and press on an empty spot for about 2 seconds or users could press menu key select “Wallpaper” to set up the wallpaper for the desktop. Users could select wallpaper from different categories: Local Open Gallery application and tap on the picture to preview.
  • Page 16 Figure 18: GXV3370 Choose Wallpaper Set Programmable Key Widget On the GXV3370 desktop, touch and press on an empty spot for about 2 seconds or press menu key and select Widgets to display available choices, Long press the Programmable key widget to add It to the desktop (users can choose from multiple sizes;...
  • Page 17 Indicator Status Account Not Registered Account Registered Account Registering Account Call Park Dial Prefix Speed Dial Transfer Dial DTMF Intercom Multicast Paging Speed Conference BLF Offline BLF Busy BLF Online Call Park Offline Call Park Busy...

  • Page 18: Manage Running Applications

    SCA Account Hold SCA Account Online Table 7: Programmable Key Indicator Manage Running Applications On the GXV3370 desktop, press an empty spot for about 2 seconds then select “Management” or select “Management” after pressing Menu button Figure 24: GXV3370 Recent Applications...

  • Page 19: Switch Idle Screens

    Idle Screen Switch Idle Screens The GXV3370 supports multiple idle screens by sliding the screen horizontally. On the GXV3370 screen, slightly touch an empty area and slide to the left or right using your finger to switch between different idle screens.
  • Page 20 Figure 26: Set up Home Idle Screen Add/Delete idle screen As shown in [Figure 26: Set up Home Idle Screen], this section shows the available desktop screens. Users could add or delete idle screen. Add idle screen. Tap on to add a new idle screen. Figure 27: Add an Idle Screen Delete idle screen.

  • Page 21: Use The Status Bar

    Use the Status Bar The status bar on the top of the GXV3370 screen provides visual notifications for the system settings and status, as well as quick access for important system settings. To access it, on the GXV3370 idle screen, slowly slide down from the top to the bottom of the screen as the following figure shows.
  • Page 22 The running process and notifications will show up in the list. For example, the following figures indicate that there is a notification for an available Wi-Fi network. Figure 31: GXV3370 Top Status Bar – Notification Tap on the notification message to view the details.

  • Page 23: Notifications In Status Bar

    Figure 32: GXV3370 Top status Bar – Get more information For example, you can see the available Wi-Fi Networks. Figure 33: GXV3370 Top status Bar – Wi-Fi Notifications in Status Bar The following table describes the icons used on the status bar for notification purpose.
  • Page 24 Handset is off hook. Speaker is being used. (x) RJ9 headset is connected. Wi-Fi is enabled and still not connected. Wi-Fi is enabled and still not connected. Wi-Fi network is available. Wi-Fi is enabled and connected. Onscreen keyboard is activated. Bluetooth is enabled but not connected.

  • Page 25: System Settings In Status Bar

    Call forward is set up. PPPoE is connected. PPPoE is not connected. Warning message. Table 8: GXV3370 Status Bar Notification Icons System Settings in Status Bar Slide down the top status bar and select System Settings. Users will see the following settings.
  • Page 26 Figure 34: System Settings in Status Bar Adding a Ringtone To assign a manual ringtone to your GXV3370 , you need to upload it from a flash drive onto the IP phone , then set it as default ringtone from the LCD configuration : 1.

  • Page 27: Use The Gxv3370 Keys

    The Volume level can be adjusted on the user interface as well by accessing System Settings->Preferences->Audio control and adjusting the Media Volume, Alarm Volume, and Ringtone Volume Web Audio Control Interface Keypad Shortcut Functions The GXV3370 supports keys shortcuts for certain special system functions.

  • Page 28: Use The On-Screen Keyboard

    For users that could not use remote upgrade or could not access the phone’s Web GUI to upload firmware, upgrading via external SD card is an alternative. Follow the steps below to upgrade GXV3370 via SD card. 1. Download the firmware file to PC and save it in SD card.

  • Page 29: Use The Message Waiting Indicator

    Use the Message Waiting Indicator The GXV3370 message waiting indicator LED is on the upper right corner of the device. It could notify the users with different messages and status of the phone. Please refer to the status description below. The priority for the LED indicator is from...

  • Page 30: Make Phone Calls

    Table 10: GXV3370 MWI LED Status MAKE PHONE CALLS Register SIP Accounts The GXV3370 supports up to 16 independent SIP accounts. Each account can have separate SIP servers, usernames, and NAT configurations. Account Status On the idle screen, the account widget shows the account name, and registration status.

  • Page 31: Configure Sip Account

    To register a SIP account, users can access phone’s LCD menu��Settings��Advanced ��Account Settings Or users could log in the GXV3370 web GUI��Account page to fill in the necessary registration information, i.e., Account active, Account name, SIP Server, SIP User ID, SIP Authentic ID, SIP Authentic Password, etc. Once the correct information is entered and saved, the account registration status will show on the main screen.

  • Page 32: Dial A Number Directly

    The timeout interval can be configured under web GUI��Account��Call Settings. GXV3370 allows users to press # key as SEND key. This behavior can be disabled via option “Use # as Dial Key” under web GUI��Account��Call Settings.

  • Page 33: Dial A Number Via Call History

    2. Navigate in the contacts entries by sliding up/down on the screen. 3. Tap on the dial icon for the contact Figure 43: GXV3370 View Contacts Dial a Number via Call History 1. Access Call History by tapping on icon on the bottom of the idle screen.

  • Page 34: Direct Ip Call

    DMZ). To make a direct IP call, please follow the steps below: 1. Off hook the phone or select account in the idle screen to bring up dial screen on GXV3370. 2. Set the call mode as “IP Call”. 3. Input the target IP address. For example, if the target IP address is 192.168.0.116 and the port is 5062 (i.e., 192.168.0.116:5062), input the following:...
  • Page 35 Figure 47: Single Incoming Call – Audio When the phone is in idle and there is an incoming video call, the phone will show the call screen as below. To answer the call with audio only, tap on “Audio” to answer the call via speaker. To answer the call with both audio and video, tap on “Video”.

  • Page 36: Transfer Function For Incoming Call

    If the phone set the “Preview” feature for the incoming call from Web UI, the phone will display one more key “Preview” when there is an incoming video call. End users will preview the remote end without answering the video call. After previewing, end user can tap on Answer key to answer the video call, or “Reject”...

  • Page 37: Multiple Calls/Call Waiting

    Figure 51: Single Incoming Call – Transfer-1 Figure 52: Single Incoming Call – Transfer-2 Multiple Calls/Call Waiting When there is another incoming call during active call, users will hear a call waiting tone, with the LCD displaying the caller name and ID for the incoming call. In the prompt window, it shows new incoming call from “Jack” with the caller number;...

  • Page 38: Call Progress Status

    During an active call if Home Button is pressed, the phone will go back to the home screen and the call-in-progress status will be shown on the GXV3370 status bar, once clicking the bar it will go back to call screen.

  • Page 39: Call Recording

    1. During the call, users could record the conversation to the phone by tapping on “Record” 2. If need to stop the recording, tap on “Stop Recording” 3. The recording files can be retrieved from the GXV3370 Recorder application MPK Monitoring...
  • Page 40 Figure 57: MPK button 1. During the Call, press the MPK button as shown above. 2. The list of MPK configured for the active account will be displayed. Figure 58: MPK list 3. User can choose an MPK from the list as they see convenient Mute During an active call, press “More”...

  • Page 41: Turn On Video During Audio Call

    Figure 59: GXV3370 Call Mute Turn on Video during Audio Call Users could establish audio call first and then turn on video or accept video request during the call if the other party supports video call as well. Turn on video during audio call During an active audio call, on the call screen, tap on “More”...

  • Page 42: Switch Audio Channel During Call

    If the GXV3370 receives video request during the audio call, a message “Do you want to accept video?” will be prompted. Select “Yes” to establish video during the call. If the Enable Video Call Feature is not enabled on GXV3370, the “Video On”...

  • Page 43: Call Transfer

    Call Transfer A call can be transferred to another party during the call. The GXV3370 supports blind transfer and attended transfer. Blind Transfer 1. During the active call, tap on “More” softkey. 2. Select “Transfer” to bring up the transfer screen.
  • Page 44 5. After transfer target answers the call, the following screen will be shown up. If the user simply hangs up or taps on “End” soft key, the call will be transferred, and GXV3370 will hang up the call. If the user taps on “Split” soft key to separate the calls,...

  • Page 45: Transfer Via Mpks

    11. Select transfer mode as “Attended” in the transfer mode bar and tap on the call on hold such as to transfer the call. 12. The call will be transferred, and GXV3370 will hang up the call. Figure 67: Attended Transfer Transfer via MPKs Users have the possibility to transfer calls via Transfer or non-transfer programmable keys (BLF keys) 1.

  • Page 46: Way Conference

    If users would like to cancel the transfer, press button to go back to the previous talking screen. 7-Way Conference The GXV3370 supports up to 7-way Audio conferencing and 3-way HD Video conferencing. Initiate Conference There are three ways to initiate a conference call.
  • Page 47 Initiating conference from dial screen 1. Bring up the dial screen using one of the methods described previously [Figure 41: GXV3370 Dial Screen]. 2. Enter the extension number then press on it on the left panel of the screen Figure 70: Add Conference Members from Dial Screen 3.
  • Page 48 If there are calls on hold, they will show up when adding member to the conference. Users could then tap on the call to add it to the conference directly. Figure 73: GXV3370 Conference – Add Existing Call to Conference 3. Repeat the above steps to add more parties into the conference. The following figure shows a 3-way conference...

  • Page 49: Remove Party From Conference

    Note: Every time a conference participant joins or exits the conference when using Full screen, a notification will appear in order to make the GXV3370 host aware of the participant’s actions during the conference. Figure 75: Notification of joining the conference...

  • Page 50: Multicast Paging

    GXV3370 will hang up the call. If the remote party hangs up the call itself, it will be disconnected from the conference but other parties on GXV3370 will stay in the existed conference.* Hold and Resume Conference During the conference, users could tap on More softkey then tap on Hold to hold the conference at any time.

  • Page 51: Participate In Ucm Conference Room

    Multicast Listening Switch Users can enable/Disable multicast listening feature from Multicast listening widget. When Multicast listening widget is set to ON; The phone will be listening to Multicast paging calls. Figure 78: Multicast Listening widget – On UCM Conference Participate in UCM Conference Room Users could dial the UCM conference room extension to join the conference.

  • Page 52: Conference Call Operations

    Figure 80: UCM conference Menu Administrators could view/invite members, bridge conference, remove bridge, mute, unmute and lock the conference Figure 81 : Conference Menu Options Conference Call Operations Click on to list all the users currently in the conference...
  • Page 53 Figure 82: Conference’s members list Click on to invite other users into the conference room. Users can send invitations to others to participate in the conference by pressing on the Invite option and then enter the member number an invitation will be sent to that number to join the conference room. Figure 83: Invite a member Click on to bridge another conference, Enter the conference number and password and Bridge request will be sent.
  • Page 54 Figure 84: Conference Bridge Click on to remove Conf Bridging. Click on to Mute conference. Click on to Unmute. Click on to lock this conference room so that other users cannot join it anymore. CEI (Conference Event Indicator) If CEI is enabled, Events like members joining/Leaving the conference, Invitation sent, Mute/Unmute … will be displayed in the call screen as the examples shown below: Member joined Figure 85: Member joined conference Event...

  • Page 55: Missed Call

    Figure 86 : Member Left the conference room Event Member invitation sent Figure 87: Invitation sent Event Notification Missed Call When there is a missed call, the LCD will show missed call dialog on the idle screen.
  • Page 56 DND (Do Not Disturb) When DND is on, the incoming calls to the GXV3370 will be blocked for all registered accounts with a reminder ring produced. To turn on/off DND: 1. Touch and drag the status bar down on the GXV3370 idle screen.

  • Page 57: Voicemail/Message Waiting Indication

    Number”. This is the number that will be dialed out to access voicemail message when tapping on the account in Voice Mail screen. Call Forward Call forward feature can be set up from GXV3370 LCD or web GUI. From LCD Go to onscreen Menu��Settings��Features��Call Forward. Select account name and tap on Call Forwarding to activate the feature.

  • Page 58: Call Features

    Call Forward on Busy / Call Forward No Answer / Call Forward on DND: The incoming call will be forwarded when the GXV3370 is busy or no answer after certain interval “Delayed Call Forward Wait Time (s)”, or if the phone is on DND mode then the call will be forwarded to the configured destination number.
  • Page 59 Use Preferred Codec (per call) ● Dial *01 followed by the preferred codec code and the phone number. ● The phone will try to use this codec during the call. ● Codec code: PCMU: 7110 – PCMA: 7111 – G726-32: 72632 – G722: 722 – iLBC: 7201 For example, if the user would like to use PCMA as the preferred codec to call phone number 334455, enter *017111334455.
  • Page 60 Table 11: GXV3370 Feature Code CONTACT The GXV3370 supports local, LDAP and BroadWorks XSI Contacts. To access GXV3370 contacts, on the phone’s idle screen, tap on icon on the right panel. The following figure shows Contacts on the GXV3370. Figure 95: GXV3370 Contacts The BS Contacts is the BroadWorks XSI Contacts.

  • Page 61: Local Contacts

    HTTP/TFTP server, importing contacts from external storage, and exporting contacts to external storage. Note A reminder prompt is shown on the GXV3370 LCD screen when adding a number of contacts more than the allowed one (when importing contacts for instance). Add Single Contacts 1.

  • Page 62: Import/Export Contacts

    Import/Export Contacts If the users have the GXV3370 phonebook file saved in local storage or external storage device that has been plugged into the GXV3370, the phonebook file can be directly imported to the Contacts. There are two different formats supported for the phonebook file:”vCard”, and “xml”.

  • Page 63: Download Contacts

    Contacts screen. 3. Select “Export Contacts ” to bring up dialog below. 4. Select the file encoding and file type for the exported phonebook file. By default, the GXV3370 is using “UTF-8” as the encoding method.

  • Page 64: Search Contacts

    Figure 100: GXV3370 Contacts – Download Contacts Search Contacts 1. Open Contacts. 2. Tap on the search field 3. Enter a contact’s name or a number to search. The search result will be automatically updated and displayed when entering the key words.

  • Page 65: Select Contacts

    Batch operation, Tap on the checkbox for the contacts to be selected. indicates the contact is selected. Figure 102: GXV3370 Contacts – Select Contacts Add Contacts to Favorites 1. Select the contact/contacts to be added as described in [Select Contacts].

  • Page 66: Edit Contacts

    Figure 103: Add Contacts to Favorites Edit Contacts 1. Tap on a contact from the contacts list 2. Tap on to edit the contact. Send Contacts to Desktop Shortcut 1. Long press on the contact 2. Tap on Send to Desktop from the menu. Share Contacts Via Bluetooth Users can share a single contact or a batch of contacts.

  • Page 67: Add Contacts To Group

    Contacts Storage Status The GXV3370 default maximum contacts storage is up to 1000. To check contact storage status, tap on More on the upper right corner of the contacts screen...
  • Page 68 Note Users could increase the number of maximum contacts storage to more than 1000 contacts on GXV3370. Users may access the phone through SSH and change the P value P1688 to another number (<=10000) to increase the default contacts storage. In this case, if users increase this default P value, the phone resource will be cost, and the phone performance will be slower.

  • Page 69: Harassment Interception

    “Features”, access “Harassment Interception”. Blocked Contacts The blocked Contacts are the contacts that were added to the blacklist, the GXV3370 will block any calls coming from these contacts. To show the blocked contacts tap on Blacklist from the Harassment Interception page.

  • Page 70: Delete Block History

    Figure 107: List of blocked contacts Block History To show the history of blocked contacts/numbers, tap on call history from home screen then on “Blocked”. Figure 108: Block History Delete Block History 1. In the block history, tap on the recycle bin icon 2.
  • Page 71 The blacklist can be added manually, from contacts, or from call history. Figure 109: GXV3370 Blacklist – Add Number to Blacklist 2. The following figure shows manually adding number to blacklist. Once Manually add option is selected, a window will be prompted for users to enter the phone number in the first field and name/note in the second field (optional).

  • Page 72: Intercept Anonymous Calls

    2. From the contacts menu, long press on the contact and press “Remove from Blacklist”. Intercept Anonymous calls The GXV3370 gives the possibility to intercept anonymous calls for each account registered: 1. Enter the harassment Interception Menu. 2. Check Intercept Anonymous Calls as shown on the figure below.

  • Page 73: Local Call History

    Touch and press the call history entry for about 2 seconds until more option window pops up Users can edit this number before calling, add this number to contacts, add this number to blacklist etc.… Figure 113: GXV3370 Call History – Options Delete Call History...

  • Page 74: Call History Details

    Options ,”Create a New Contacts”, “Add to an Existing Contact”. The GXV3370 has built-in SMS application to send/receive message if the SIP server and the other party support SMS message. Users can create, edit draft, delete, and check the storage status of SMS.

  • Page 75: Create New Sms

    “delete”, “lock”, “unlock” or forward a message or a batch of messages from the conversation. Users can press on in order to add the number as a contact in the GXV3370. Create New SMS Tap on in SMS application to start composing a new message.

  • Page 76: Delete Sms

    Add number to send the message to. Enter the Number/Name of an existing contact to send the message. Users could also select contact from GXV3370 Contacts by tapping on “Contacts” icon on the upper right of the page. See Figure 89.

  • Page 77: Call Records

    RECORDER GXV3370 Recorder application allows users to record audio and access recording files from call recordings. There is no time limit on the recorder as long as there is enough space to save the recording file. Tap on the phone’s desktop to launch the Recorder application.
  • Page 78 Figure 119: Recording audio 3. Users can tap on during the recording to mark a section of the conversation (a red flag will be displayed besides the record’s file name to indicate that it is marked) Figure 120 : Flag Mark 4.

  • Page 79: Recorder Settings

    Figure 121: Recorded files Recorder Settings User can view the information about storage status, Enable/Change a password for accessing the Recorder application by taping on followed by Settings: 1. From the phone’s desktop page click on to open the recorder. Figure 122: Recorder Menu 2.
  • Page 80 Figure 123: Menu Options Figure 124: Recorder Settings 4. Users can enable and choose a password to be set for accessing the Recorder application by taping on Enable Password: Figure 125: Recorder Menu...

  • Page 81: Files Operations

    5. Users can change the preconfigured password by taping on Change password: Figure 122: Recorder Menu 6. When external storage is available, “Recording storage location” will be displayed, users can choose the location of the recording storage as external (SD card for example). Files operations Users could long press on each file to select it then perform the following operations on the select file.

  • Page 82: General Status

    Figure 127: Files operation Export: Choose this option to export the file to other storage destinations (SD card as example). Lock/Unlock: Users could lock and unlock the file. Send: Make sure to enable Bluetooth on the phone in order to send the file to other devices. Rename: Click on this option in order to rename the file.

  • Page 83: Audio Diagnostics

    Figure 129: General Status Users can run a General Diagnostic test by pressing on start button to begin updating the details. When beginning the test, the screen will look like this: Figure 130: Start the General status Diagnostic Audio Diagnostics The Audio Diagnostics page allows users to perform test for Speaker and Microphone.
  • Page 84 Figure 131: Speaker Diagnostic When pressing Start an audio clip will start playing and you should be able to hear it Figure 132: Ongoing Speaker Diagnostic Once the audio is finished, you may select your reply based on your hearing experience, press: Choose Noise: if you noticed a noise on the audio clip played, this will show a “Abnormal”...
  • Page 85 Figure 135: Microphone Diagnostic Figure 136: Recording Audio sound Once done, Press Finished Button so that the audio recorded will be played back, and you will be able to select the feedback via Yes or No buttons. Figure 137: Microphone Diagnostic Done...

  • Page 86: Backup And Restore

    Backup Data GXV3370 Backup and Restore Built-in application is used to back up data or import backup files to restore data. It can be accessed from the application screen. The default screen will list available backup files (if any) and backup options...

  • Page 87: Restore Backup Data

    Restore Backup Data After Backup is complete successfully, Users can access the GXV3370 Backup and Restore main screen and select the Backup point from the list, after selecting the system apps to be restored from the Backup file, the Restoring process will be triggered after selecting and pressing on Confirm, during the process;...

  • Page 88: Copy And Paste Files

    Copy and Paste Files Follow the steps below to copy and paste a file on the GXV3370: 1. Open file manager and navigate to the directory of the file to be copied. Touch and press on the file for about 2 seconds until the option s window pops up then press Copy.

  • Page 89: Move Files

    The steps to move a file are similar to the steps to copy/paste a file. The difference is once the file is moved, the file will not be kept in the source folder. Follow the steps below to move a file on the GXV3370.

  • Page 90: Delete Files

    Figure 146: GXV3370 File Manager – Options Delete Files 1. Open file manager and navigate to the directory of the file to be deleted. Touch and press on the file for about 2 seconds until more options appear. 2. Scroll down and select “Delete”...

  • Page 91: File Categories

    Downloads: in this category the phone will list all the downloaded files such as apps, document, music, videos …etc. GS MARKET The GXV3370 supports extensive amount of 3 party Android applications. Users could install those applications from the built-in GS Market.
  • Page 92 FTP SERVER The GXV3370 supports file transfer via FTP server. Once installed, users could access the GXV3370 file system from PC. In order to access FTP Server application, go to GXV3370 application screen �� File Manager, and click on the icon Figure 150: FTP Server –...
  • Page 93 Figure 152: FTP Server – Settings CAMERA The GXV3370 has built-in Camera to support taking pictures and recording videos. The camera can be used for SIP video calls or video calls via 3 party applications. Note: During SIP video calls or video calls via 3 party applications, the camera cannot be accessed to take pictures or videos.

  • Page 94: Take Picture

    4. To view the last recorded videos, swipe from right to left on camera screen. Angle Adjustment On the back of the GXV3370 camera, users could scroll the wheel up/down to adjust the camera angle. If users scroll the camera all the way up until the icon shows up on the status bar of the screen, the camera is turned off.
  • Page 95 Figure 154: Recent pictures and videos page On this page, users have the ability to perform operations, such as: Tapping on button to share the file via Bluetooth or a 3rd party application. Tapping on button to edit and customize pictures. Users can add filters, crop, rotate pictures… etc. Figure 155:Edit picture Note: Videos cannot be edited from the gallery Gallery page...
  • Page 96 Figure 156: Access to the Gallery Figure 157: GXV3370 Gallery On this page from the upper left corner, users can sort the pictures and videos by Album, Location or Time. View pictures Access one album of pictures and videos and select “Grid View” or “Filmstrip View” from upper left corner of the screen to set view mode of the pictures.

  • Page 97: Screen Saver

    Take picture/video Tap on on the upper right of the Gallery page to start taking pictures or videos using the GXV3370 built-in camera. Select multiple pictures Touch and press on one of the pictures for about 2 seconds until the picture is highlighted in blue.

  • Page 98: Zoom Mode

    Figure 160: Use Network Images Click on Use network images and set the path of the remote screensaver folder. Figure 161: Network Image Path ZOOM MODE The GXV3370 supports zoom mode feature, this feature can be enabled under LCD settings �� Basic ��...
  • Page 99 Figure 163: Example of file manager app’s display after enabling the zoom feature. BROWSER GXV3370 browser could be used in a similar way as a PC-based web browser. Users can open web pages, bookmarks, view history, search …etc. Tap on the idle screen to launch the Browser application.
  • Page 100 Press the MENU button to or press to access more options including refresh New Tab, find on page, etc. Figure 165: GXV3370 Browser Menu Options To open a new window, tap on icon on the right side of the tab.

  • Page 101: Action Url

    ACTION URL GXV3370 supports ActionURL module, and it is used to set the URL for various kinds of phone events on phone web GUI, and when the corresponding event occurs on the phone, phone will send the configured URL to SIP server. To use ActionURL module, users need to know the supported events in this module, and also added the dynamic variables of the supported events on phone web GUI.

  • Page 102: Connect To Network And Devices

    Value-added Service configuration. Once the configuration is done, the call from the door system is answered on the GXV3370 in full screen with the configured “open door” button to send the access password to the door system. Please, refer to the following figure:...

  • Page 103: Turn On/Off Wi-Fi

    6. The phone will start connecting to the Wi-Fi. The status bar will show Wi-Fi signal strength. 7. Once it is added and the password is remembered, the GXV3370 will connect to it again when the SSID is within the range.
  • Page 104 Figure 170: GXV3370 Connect to Wi-Fi-Show Advanced Options 9. If there is a need to modify the saved Wi-Fi network setting, the end user should tap and long press the SSID bar in the Wi- Fi setting page. The system will pop up a prompt and then users need to tap on “Modify Network”. Then, the phone system will pop up a new window to allow user to check the Wi-Fi parameters and change the setting by checking the “Show...
  • Page 105 3. Select “Set up Wi-Fi Hotspot” Option, and click to view password to use for connecting other devices to WI-FI 4. Enable Portable Wi-FI hotspot, to do that you need to enter the admin password of the unit.

  • Page 106: Wi-Fi Settings Shortcut

    5. Finally , the hotspot option will be activated, and other devices can be connected. Wi-Fi Settings Shortcut Users can enter the Wi-Fi settings by sliding the Status Bar, then long Press on the Wi-Fi icon.
  • Page 107 (music or other audio output) from the GXV3370. To connect to a Bluetooth device, turn on GXV3370’s Bluetooth radio first. The first time when using a new Bluetooth device with the GXV3370, “pair” the device with GXV3370 so that both devices know how to connect securely to each other. After...

  • Page 108: Turn On/Off Bluetooth

    Bluetooth devices. 4. The GXV3370 scans and displays the IDs of all available Bluetooth devices in range. If the device you would like to pair with does not show up in the list (available devices), ensure that the other device is turned on and set to be discoverable.

  • Page 109: Unpair A Bluetooth Device

    Press the letter under Bluetooth icon this will show the list of the paired devices. Press “More Settings” to access the Bluetooth settings. Figure 176: Bluetooth Setting shortcut 2 For more information about Bluetooth feature on the GXV3370, please refer to the link below: https://documentation.grandstream.com/knowledge-base/gxv33xx-series-bluetooth-guide/...

  • Page 110: Ehs Headset

    1. Go to the GXV3370 Home screen �� Settings �� System �� Peripherals: enable option “Plug RJ9/EHS headset” 2. Connect EHS Headset to the GXV3370. Insert headset connector into the RJ9 headset port on the back of GXV3370. Figure 177: EHS headset USB Headset The GXV3370 supports the GUV3005/3000 headset.
  • Page 111 2. It will take a few seconds for the GXV3370 to prepare the connection. Then the USB storage icon will show on the status bar. 3. To access USB storage, go to GXV3370 MENU��File Manager �� USB. Tap on it to access and manage your data.

  • Page 112: Emergency Call

    Figure 181: USB Storage Device Connected to GXV3370 SD Card 1. Insert your SD card into SD Card slot at the back of GXV3370. Please make sure the SD Card is inserted with right direction on the GXV3370 as indicated on the SD card slot.

  • Page 113: Developer Mode

    Emergency Services. It is your responsibility to purchase SIP-compliant Internet telephone service, properly configure the GXV3370 to use that service, and periodically test your configuration to confirm that it works as you expect. If you do not do so, it is your responsibility to purchase traditional wireless or landline telephone services to access Emergency Services.
  • Page 114 4. The Developer mode is now enabled. GXV3370 GUI CUSTOMIZATION TOOL Users could customize the GUI desktop layout as well as GUI configurations on the GXV3370 by using “GXV3370 GUI Customization Tool” available through the link: http://tools.grandstream.com:8081 The tool offers users with flexibility and control and it includes displaying/hiding applications, configuring parameters on the phone with specific requirements, controlling the display appearance, enabling/disabling some functions and much more.

  • Page 115: Change Log

    CHANGE LOG This section documents significant changes from previous versions of user guide for GXV3370. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.3.48 Improved security for hotspot and developer mode by adding admin password authentication.
  • Page 116 No Major Changes. Firmware Version 1.0.1.55 No Major Changes. Firmware Version 1.0.1.54 Added support for configuring 2 Access Passwords to control the same GDS System. [CONNECTING GXV3370 TO DOOR SYSTEMS] Added support for Zoom Mode feature. [ZOOM MODE] Added Backup and Restore application.
  • Page 117 Can’t find the answer you’re looking for? Don’t worry we’re here to help! CONTACT SUPPORT...

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