Grandstream Networks GXV3370 Administration Manual
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Grandstream Networks GXV3370 Administration Manual

Ip multiphone for android
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Grandstream Networks, Inc.
GXV3370
TM
IP Multimedia Phone for Android
Administration Guide

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  • Page 1 Grandstream Networks, Inc. GXV3370 IP Multimedia Phone for Android Administration Guide...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
  • Page 3 Caution Any changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. P a g e GXV3370 Administration Guide Version 1.0.1.12...
  • Page 4 QPSK / 16QAM / 64 QAM) 8DPSK Operation 0 °C ~ +40 °C temperature Storage temperature -10 °C ~ +60 °C Humidity 10 ~ 90% non-condensing Domestic use Industrial use Class B P a g e GXV3370 Administration Guide Version 1.0.1.12...
  • Page 5 20 cm between the radiator and your body. CE Authentication Hereby, Grandstream Networks, Inc. declares that the radio equipment GXV3370 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: http://www.grandstream.com/support/resources/...
  • Page 6 GNU GPL INFORMATION GXV3370 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 7: Table Of Contents

    CHANGE LOG ......................13 Firmware Version 1.0.1.12 ........................13 WELCOME ........................14 PRODUCT OVERVIEW ....................15 Feature Highlights ........................... 15 GXV3370 Technical Specifications ......................16 GETTING STARTED ..................... 18 Equipment Packaging..........................18 GXV3370 Phone Setup ........................... 19 Using the Phone Stand ........................19 Using the Slots for Wall Mounting ......................
  • Page 8 About ............................... 33 Account Status ............................. 33 Network Status ............................. 34 System Info ............................34 Storage Status ............................. 34 GXV3370 WEB GUI SETTINGS ................... 35 Status Page Definitions ........................... 35 Status/Account Status ......................... 35 Status/Network Status ......................... 35 Status/System Info ..........................36 Account Page Definitions ........................
  • Page 9 UPGRADING AND PROVISIONING ................84 Upgrade and Provisioning Configuration....................84 Upload Firmware Locally ......................... 86 Upgrade via SD Card ..........................86 No Local Firmware Servers ........................87 Provisioning and Configuration File Download ..................87 P a g e GXV3370 Administration Guide Version 1.0.1.12...
  • Page 10 FACTORY RESET ......................89 Restore to Factory Default via LCD Menu....................89 Restore to Factory Default via the Web GUI ................... 90 SAFE MODE ......................... 91 EXPERIENCING THE GXV3370 APPLICATION PHONE ..........92 P a g e GXV3370 Administration Guide Version 1.0.1.12...
  • Page 11 Table of Figures Figure 1: GXV3370 Package Content ......................18 Figure 2: Built in Stand and Mounting Slots on The GXV3370..............19 Figure 3: Tab on the Handset Cradle ......................19 Figure 4: GXV 3370 Back / Side View ......................20 Figure 5: GXV3370 System Settings ......................

  • Page 12: Document Purpose

    DOCUMENT PURPOSE This document describes how to configure the GXV3370 via phone's LCD menu and web UI menu to fully manipulate phone's features. The intended audiences of this document are VoIP administrators. To learn the basic functions of GXV3370, please visit http://www.grandstream.com/support...

  • Page 13: Change Log

    CHANGE LOG This section documents significant changes from previous versions of administration guide for GXV3370. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.1.12 •...

  • Page 14: Welcome

    PoE/PoE+, HD audio and video, integrated Wi-Fi (802.11a/b/g/n) & Bluetooth, rich peripheral interfaces, and Android 7.0. By combining a state-of-the-art IP video phone, an advanced video conferencing solution, and the functionality of a tablet, businesses throughout the world can now use the GXV3370 for all communication and productivity needs.

  • Page 15: Product Overview

    PRODUCT OVERVIEW Feature Highlights The following table contains the major features of the GXV3370: Table 1: GXV3370 Features in a Glance • 16 lines with up to 16 SIP, up to 7-way audio conference and 3-way 720p 30fps HD video conference, phonebook with up to 1000 contacts, call history with up to 1000 records •...

  • Page 16: Gxv3370 Technical Specifications

    GXV3370 Technical Specifications The following table resumes all the technical specifications including the protocols / standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for the phone GXV3370. Table 2: GXV3370 Technical Specifications Protocols/Standards SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP- MED, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6, OpenVPN...
  • Page 17 C to 60 Humidity Humidity: 10% to 90% Non-condensing GXV3370 phone, handset with cord, base stand, universal power supply, network Package Content cable, screen cleaning cloth, quick installation guide, brochure, GPL license FCC: Part 15 (CFR 47) Class B; UL 60950 (power adapter); Part68 (HAC)

  • Page 18: Getting Started

    GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining the best performance with the GXV3370. Equipment Packaging Table 3: Equipment Packaging GXV3370 • 1 x GXV3370 Main Case. •...

  • Page 19: Gxv3370 Phone Setup

    Using the Phone Stand The GXV3370 has a built-in phone stand. To use it, pull out the phone stand handle on the back of the phone. Adjust the angle as preferred and make sure the phone stands still on the desktop Using the Slots for Wall Mounting 1.

  • Page 20: Connecting The Gxv3370

    Connecting the GXV3370 To setup your GXV3370, please follow the steps below: 1. Connect the handset and main phone case with the phone cord; 2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable;...

  • Page 21: Gxv3370 Lcd Settings

    GXV3370 LCD SETTINGS The GXV3370 LCD MENU provides an easy access to the settings on the phone. Some of the settings from Web GUI could be configured via the LCD as well. The following table shows the LCD setting menu options.

  • Page 22: Access Lcd Settings

    Swipe down from the top of the home screen to open the notifications panel and hit the Settings icon in the top right corner. Figure 5: GXV3370 System Settings Features In this menu, users can configure different features related to each account of the active accounts: •...

  • Page 23: Network

    SUBSCRIBE-request for the line-seize event package whenever a user attempts to take the shared line off hook. “Line Seize Timeout” is the line-seize event expiration timer. Network Users can configure Ethernet settings, Wi-Fi, VPN, PPPoE and other advanced network settings here. P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 24: Ethernet Settings

    Install Certificates. This is to install certificates (previously download/uploaded to the phone) when connecting to Wi-Fi network requesting SSL certificate. Wi-Fi Direct. This is to set up peer-to-peer connection between two Wi-Fi Direct devices P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 25: General Network Settings

    LLDP Turn on/off LLDP on the GXV3370. If turned on, the phone will be able to discover the LAN polices as set up in the switch side to obtain network settings such as VLAN tag, Layer 2 QoS 802.1p priority and Layer 3 QoS in a plug-and-play manner.

  • Page 26: Proxy Settings

    3. Tap on “Hotspot & tethering settings” and choose either to set up the hotspot for IPV4 only or for IPV4 & IPV6 4. On the other device that needs Wi-Fi access, turn on Wi-Fi, look for the SSID of the GXV3370 hotspot and enter authentication information to get connected.

  • Page 27: Basic

    Spell checker. Configure whether to check spellings and select the language to check. • Personal dictionary. Add new words to user's dictionary so that they won't be displayed as error in the text. P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 28: Date & Time

    • Set date. Set the current date for the GXV3370. • Set time. Set the time on the GXV3370 manually. • Select time zone. Select the time zone for the GXV3370. P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 29: Bluetooth

    Additional Settings. this menu is available only when the Bluetooth is enabled: Device Name. Tap to change the name of the GXV3370, which is displayed on other Bluetooth devices when discovered. By default, it's "GXV3370_XXXXXX" Where XXXXXX are the last 6 digits of the phone’s MAC address.

  • Page 30: Accounts

    Tap the "Force stop" softkey to stop an application forcefully. This setting might not be valid for some applications. • Tap the “Stop” softkey to stop an application gracefully. This setting might not be valid for some applications. P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 31: Default Application

    (gallery) or when opening a music file (music). • Assist & Voice Input. Select a default application if previously installed. • Home app. Select default launcher application if already installed. P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 32: Notification Center

    • Firmware upgrade and configuration file detection. This will send a request to firmware and provisioning server to upgrade/provision the phone if the files are available on the servers. P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 33: Syslog

    System log protocol: Select the protocol of syslog (UDP or SSL/TLS). • Syslog server address: The URL/IP address for the syslog server. If the GXV3370 has network connection, the phone will send the syslog packets to this server address. •...

  • Page 34: Network Status

    This page displays Network status including IPv4/v6 address, subnet mask, gateway, DNS server… System Info This page shows system info including Total Memory, Available Memory, Android Version, System Version, Hardware version, CPU temperature… Storage Status This page shows device storage status. P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 35: Gxv3370 Web Gui Settings

    GXV3370 WEB GUI SETTINGS The GXV3370 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow users to configure the application phone through a Web browser such as Microsoft’s IE, Mozilla Firefox, Google Chrome and etc. Status Page Definitions...

  • Page 36: Status/System Info

    OS version: 7.0 System Up Time System up time since the last reboot. Account Page Definitions GXV3370 has 16 lines that can be configured to accommodate 16 independent SIP accounts. Each SIP account has an individual configuration page. Account/General Settings On Register Account Active Indicates whether the account is active.
  • Page 37 UP again, the phone will switch over to this one. P a g e GXV3370 Administration Guide Version 1.0.1.12...
  • Page 38 Adds the Proxy-Required header in the SIP message. It is used to indicate proxy-sensitive features that must be supported by the proxy. Do not configure this parameter unless this feature is supported on the SIP server. P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 39: Account/Sip Settings

    "3", which means when the phone sends OPTIONS message for 3 times, and SIP server does not respond this message, the phone will send RE- REGISTER message to register again. The valid range is 3-10. P a g e GXV3370 Administration Guide Version 1.0.1.12...
  • Page 40 Configures the phone system to subscribe voice message service. If it is set to "Yes", the phone system will periodically send SIP SUBSCRIBE message for Message Waiting Indication service. GXV3370 phone system supports both synchronized and non-synchronized MWI. The default setting is "No".
  • Page 41 Sets the caller party to act as refresher by force. If set to "Yes" and both party support session timers, the phone will enable the session timer feature when it makes outbound calls. The SIP INVITE will include the content “refresher=uac”. The default setting is "No". P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 42: Account/Codec Settings

    Defines the desired value (96-126) for the payload type of the Opus codec. The default value is 123. DTMF Specifies the mechanism to transmit DTMF (Dual Tone Multi-Frequency) signals. There are 3 supported modes: in audio, RFC2833, or SIP INFO. P a g e GXV3370 Administration Guide Version 1.0.1.12...
  • Page 43 Enables/disables RFC5168 mechanism for video calls. RFC5168 allows Support SIP party to request the sender to refresh its video frame in H.264, or refresh the full picture in VP8.The default setting is “No”. P a g e GXV3370 Administration Guide Version 1.0.1.12...
  • Page 44 Profile” “Main Profile” and “High Profile” will be used for negotiation during video decoding to achieve the best result. This is usually used in video conference when there is higher requirement on the video. P a g e GXV3370 Administration Guide Version 1.0.1.12...
  • Page 45 If the bandwidth is not permitted, the video quality will decrease due to packet loss. Video Bit Rate can be set to integer value from 512kbps to 2048kbps. P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 46: Account/Rtp Settings

    If it is set to “IP and Port”, the phone will receive the RTP packets from the specified IP address with the specified port based on the communication protocol. The default setting is “Disable”. P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 47: Account/Call Settings

    Sets the phone system to make an anonymous outgoing call. If it’s set to “Yes”, the Anonymous “From” header in the SIP INVITE messages will be set to anonymous, essentially blocking the Caller ID to be displayed. The default setting is “No”. P a g e GXV3370 Administration Guide Version 1.0.1.12...
  • Page 48 If yes, c=0.0.0.0 will be used in INVITE SDP for hold. Call Forward Call Forward Sets the Call Forwarding feature for this account. Type • None: Disable call forwarding feature. • Unconditional: Set to forward all calls to a specified account. P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 49: Account/Advanced Settings

    [147] – any digit of 1, 4, or 7 f) <2=011> - replace digit 2 with 011 when dialing g) | - the OR operand h) \+ - add + to the dialing number P a g e GXV3370 Administration Guide Version 1.0.1.12...
  • Page 50 The default setting is “Auto”. Security Settings Check Domain Sets the phone system to check the domain certificates if TLS/TCP is used for SIP Certificate Transport. The default setting is "No". P a g e GXV3370 Administration Guide Version 1.0.1.12...
  • Page 51 Configures the default ringtone. If set to “yes”, the incoming alert info header from header the SIP server will be ignored and default configured ringtone will be played. The default setting is “No”. P a g e GXV3370 Administration Guide Version 1.0.1.12...
  • Page 52 Configures phone’s settings to meet different vendors’ server requirements. Users can choose from Standard, CBCOM, RNK, China Mobile, ZTE IMS, Mobotix, ZTE NGN, or Huawei IMS depending on the server type. P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 53: Phone Settings Page Definitions

    IP address of its network. Only non-symmetric NAT routers work with STUN. The default setting is “stun.ipvideotalk.com”. TURN Server Username Fill in the username to validate TURN server. P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 54: Phone Settings/Call Settings

    The users still have privilege to switch the mode on the LCD screen when they tap the transfer key. The default setting is “Blind Transfer”. P a g e GXV3370 Administration Guide Version 1.0.1.12...
  • Page 55 SIP 183. At any time, the GXV3370 user can press the "Answer" button. If done, then the phone will send the SIP 200OK and call will be fully established.
  • Page 56 If set to "Record on Broadsoft", then will send the recording feature code to the Broadsoft server to request for recording, and the recording function will be executed by the server. P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 57: Phone Settings/Ring Tone

    Enable Frame Skipping Enables the phone system for frame skipping in video decoder. If it is in Video Decoder enabled, the video decoder will skip the P frame and start decoding from P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 58: Phone Settings/Multicast Paging

    When the initiator initiates a call, answer the call and display listening • Label address and tag of the monitoring target. This feature supports Video Multicast, when the initiator initiates Video Multicast, it will automatically P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 59: System Settings Page Definitions

    Internet Service Providers. DHCP Vendor Class ID Configures the vendor class ID header in the DHCP request. (Option 60) The default setting is Grandstream GXV3370. IP Address Defines the phone’s static IP address if the static IP is used. Subnet Mask Determines the network’s subnet mask if the static IP is used.
  • Page 60 Defines the specific URI that the phone can directly access to without HTTP/HTTPS proxy. If it is filled, the phone will bypass the proxy to send the packets to the specific URI. The default setting is filed blank. P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 61: System Settings/Wi-Fi Settings

    Press "Upload" to upload the corresponding file to the device. OpenVPN® Client OpenVPN® Client certificate file (*.crt) required by the OpenVPN® server Certificate for authentication purposes. Press "Upload" to upload the corresponding file to the device. P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 62: System Settings/Advanced Network Settings

    The default setting is 48 which is equivalent to the DSCP name constant CS6. HTTP/HTTPS User- Sets the user-agent for phonebook and screen saver. Agent SIP User-Agent Sets the user-agent for SIP. P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 63: System Settings/Time And Language

    The default setting is MM/DD/YYYY. Language Language Sets the language to display on the phone's LCD. System Settings/Security Settings Web/SSH Access Disable SSH Blocks any SSH access to the phone. The default setting is "No". P a g e GXV3370 Administration Guide Version 1.0.1.12...
  • Page 64 Allows the administrator to set the password for user-level web GUI access. This field is case sensitive with a maximum length of 32 characters. The default password is “123”. Confirm New User Enter the new User password again to confirm. Password P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 65: System Settings/Preferences

    Sets the phone system to turn on the LED indicator at device’s upper right Indicator corner when the internal contact storage or message storage is full. If it set to “Yes”, the LED indicator will keep off if the phone system has new P a g e GXV3370 Administration Guide Version 1.0.1.12...
  • Page 66 • • 3.5mm Earphone TX Set the Transmission Gain in 3.5mm earphone headset channel. It can be Gain (dB) selected from the dropdown list. The default setting is 0dB: • • P a g e GXV3370 Administration Guide Version 1.0.1.12...
  • Page 67 Virtual Sound Card TX Configures the transmission gain of the virtual sound card, it can be gain(dB) selected from the dropdown list. The default setting is 0dB: • • • • • P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 68: System Settings/Tr-069

    Enters password to authenticate to ACS. Periodic Inform Enable Sends periodic inform packets to ACS. Default is “No”. Periodic Inform Interval Configures to sends periodic “Inform” packets to ACS based on specified interval. P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 69: Maintenance Page Definitions

    • If set to "Yes", the device will set the download path of the configuration file to “fm.grandstream.com/gs” by default and use HTTPS protocol to connect to the server. P a g e GXV3370 Administration Guide Version 1.0.1.12...
  • Page 70 Upload Device Uploads configuration file to the phone. Configuration Note: The GXV3370 supports the following config file format: • “cfgMAC.xml”, where MAC is the MAC Address. • “cfggvx3370.xml”, where GXV3370 is the Product Model.
  • Page 71 Otherwise, users would need to confirm in the prompted message on the LCD screen to start upgrading process. The default setting is "Yes". DHCP Option Allow DHCP Option 43 Obtains configuration and upgrade server’s information from DHCP server P a g e GXV3370 Administration Guide Version 1.0.1.12...
  • Page 72 Resets the phone system to the default factory setting mode. If the “Clear the SD card” is checked, the SD card storage mounted on the phone will be format as well. P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 73: Maintenance/System Diagnosis

    Selects the log priority to display. It can be selected from list below: • Verbose (Default Setting) • Debug • Info Log Priority • Warn • Error • Fatal Silent (suppress all output) P a g e GXV3370 Administration Guide Version 1.0.1.12...
  • Page 74 Target Host The IP address or URL for the Target Host of the Traceroute. Press Start to send traceroute request to configured target host. Press Stop to end traceroute running process. P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 75: Maintenance/Event Notification

    Configures the event URL when users log off the phone. On Register Configures the event URL when an account in the phone is registered successfully. On Unregister Configures the event URL when an account in the phone is unregistered. P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 76: Application Page Definitions

    Account Configures the SIP account when the accounts being configured as VPK. Name Configures the display name when the accounts being configured as VPK. P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 77: System Application/Contacts

    Input the number in the input box and click "Add" to add the number to the contacts list. To delete the existing ICE number, select the number in the contacts list and click "Delete". P a g e GXV3370 Administration Guide Version 1.0.1.12...
  • Page 78 Uploads the contact file from PC to the phone. Export File Encoding Specifies the encoding format for phonebook file exporting. The default setting is UTF-8. It can be selected from the dropdown list: • UTF-8 P a g e GXV3370 Administration Guide Version 1.0.1.12...
  • Page 79 TFTP, HTTP, and HTTPS. The default setting is “OFF”. File Encoding Selects the encoding format for phonebook file download. The default setting is UTF-8. It can be selected from the dropdown list: • UTF-8 • • UTF-16 P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 80: System Application/Ldap Book

    Password Specifies the bind "Password" for querying LDAP servers. The field can be left blank if the LDAP server allows anonymous binds. P a g e GXV3370 Administration Guide Version 1.0.1.12...
  • Page 81 The default setting is 4000 seconds. LDAP Lookup For Dial Sets the phone system to do the LDAP number searching when making outgoing calls. The default setting is "No". P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 82: System Application/Recording

    GDS number, used to identification door position, e.g: "east gate" or "3rd floor gate" Note: The GXV3370 support up 10 GDS items. Specifies the GDS number which is the SIP user ID configured on GDS3710 or the IP address of the GDS3710 itself, if the GDS3710 is using GDS Number IP call.
  • Page 83 SUBSCRIBE request for the line-seize event package whenever a user attempts to take the shared line off hook. The default value is 15 seconds. The valid range is from 15 to 60. P a g e GXV3370 Administration Guide Version 1.0.1.12...

  • Page 84: Upgrading And Provisioning

    Examples of valid URLs: firmware.grandstream.com/BETA fw.mycompany.com Upgrade and Provisioning Configuration There are two ways to setup upgrade and provisioning on GXV3370. They are Keypad Menu and Web GUI. • Configure via keypad Menu In GXV3370 Settings, select Advanced → System Updates.

  • Page 85: Figure 8: Gxv3370 Upgrade Configuration Via Lcd

    Configure via Web GUI Open a web browser on PC and enter the IP address for the GXV3370. Then login with the administrator username and password (that needs to be at least 6 characters). Go to Maintenance → Upgrade. In the Upgrade web page, enter the IP address or the FQDN for the upgrade server and choose to upgrade via TFTP, HTTP or HTTPS (The default setting is HTTPS).

  • Page 86: Upload Firmware Locally

    1. Download the firmware file to PC and save it in SD card. 2. Insert the SD card to GXV3370. 3. Power cycle the GXV3370 and the 5 LCD keys on the bottom of the screen will light up. 4. Wait for the LCD keys light to turn off.

  • Page 87: No Local Firmware Servers

    1. Unzip the firmware files and put all of them in the root directory of the TFTP server; 2. Connect the PC running the TFTP server and the GXV3370 device to the same LAN segment; 3. Launch the TFTP server and go to the File menu→Configure→Security to change the TFTP server's default setting from "Receive Only"...
  • Page 88 When the GXV3370 boots up, it will issue TFTP or HTTP request to download a configuration XML file named "cfgxxxxxxxxxxxx" followed by "cfgxxxxxxxxxxxx.xml", where "xxxxxxxxxxxx" is the MAC address of the phone, i.e., "cfg000b820102ab" and "cfg000b820102ab.xml". If downloading "cfgxxxxxxxxxxxx.xml" file is not successful, the provision program will download a generic cfg.xml file.

  • Page 89: Factory Reset

    There are two methods to restore the GXV3370 to the factory default settings. 1. On GXV3370 idle screen, go to Settings → Advanced → System Security → Factory reset. 2. In the new window, select "Clear the SD Card" if you would like to delete all the pictures, videos and other files from the SD card storage on the GXV3370.

  • Page 90: Restore To Factory Default Via The Web Gui

    Restore to Factory Default via the Web GUI 1. Login GXV3370 Web GUI and go to Maintenance → Upgrade and go More tab; 2. At the bottom of the page, click on the Reset button for Factory reset. Figure 12: GXV3370 Web GUI - Factory Reset 3.

  • Page 91: Safe Mode

    SAFE MODE The GXV3370 allows users to enter safe mode by pressing the Menu button during bootup. Before entering the safe mode, please power cycle the phone and when the plain text “GRANDSTREAM” shows up, immediately press and hold the Menu button until the phone completely boots up.

  • Page 92: Experiencing The Gxv3370 Application Phone

    EXPERIENCING THE GXV3370 APPLICATION PHONE Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum for answers to your general questions.

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