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Physical cable connector or data port issues Try a different VE.Direct cable and see if the unit will now communicate. Is the
connector inserted properly and deep enough? Is the connector damaged? Inspect the VE.Direct port, are there bent pins? If this
is the case, use long nose pliers to straighten the pins, while the unit is unpowered.
VE.Direct TX port issues Check the "TX port function" setting in VictronConnect. Does the set function match the application it is
being used in. To test if the TX port is operational check its functionality using a
VE.Direct RX Port issues Check the "RX port function" setting in VictronConnect. Does the set function match the application it
is being used in. To test if the RX port is operational check its functionality using a
5.7.4. VE.Smart communication issues
The does NOT support VE.Smart networking.
5.8. Settings or firmware issues
5.8.1. Incorrect settings
Incorrect settings can cause strange solar charger behaviour. Check if all settings are correct.
If in doubt, it could be an option to reset all settings to default using the VictronConnect app and then make all required settings.
Consider saving the existing settings before performing a reset.
In most cases the default setting can be used with only minor changes.
If help is required with making settings, please refer to the manual or contact your Victron supplier or distributor.
5.8.2. Firmware issues
To rule out a firmware bug, update the firmware.
NOTE: It might be useful to write down the firmware number before and after the update. This can be usefull information should
you need to request support.
On first connection, the controller might have updated the firmware. If the controller did not automatically ask for a firmware
update, check if the controller is running the most up to date firmware and perform a manual update:
• Connect to the controller.
• Click on the settings symbol
• Click the option symbol
.
• Go to product info.
• Check if you are running the latest firmware and look for the text: "This is the latest version".
• If the controller does not have the most up to date firmware, perform a firmware update by pressing the update button.
5.8.3. Interrupted firmware update
This is recoverable and is nothing to worry about. Just try to update the firmware again.
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Isolated SmartSolar MPPT RS
.
Status screen - Settings screen - Product info screen
www.butlertechnik.com
TX digital output
cable.
VE.Direct non-inverting remote on/off
Troubleshooting Guide - MPPT
cable.
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