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5.7. Communication issues
This chapter describes issues that might arise when the solar charger is connected to the VictronConnect app, other Victron
devices or third-party devices.
5.7.1. VictronConnect issues
For a full troubleshooting guide on the VictronConnect app see the
5.7.2. Bluetooth issues
Please note that it is highly unlikely that the Bluetooth interface is faulty. The problem is most likely caused by something else.
Use this chapter to quickly rule out some of the common causes of Bluetooth issues.
For a full troubleshooting guide see the
•
• Check if Bluetooth is enabled
It is possible to enable/disable Bluetooth in the product settings. To re-enable:
Connect to the solar charger via the VE.Direct port.
Navigate to the controller settings and then to "product info".
Re-enable Bluetooth.
• Check if the controller is powered-up
Bluetooth is active as soon as the solar charger is powered-up.
• Check that Bluetooth is in range
In open space the maximum Bluetooth distance is about 20 meters. In a build-up area, inside a house, a shed, a vehicle or a
boat this distance can be a lot less.
• The Windows VictronConnect app does not support Bluetooth
The Windows version of the VictronConnect app does not support Bluetooth. Use an Android, iOS or macOS device instead. Or
alternatively connect using a
VE.Direct to USB
• The controller is missing in the VictronConnect device list
Some steps to try to resolve this issue are:
Press the orange refresh button at the bottom of the VictronConnect device list and check if the solar charger is now listed.
Only one phone or tablet can be connected to the solar charger at any given time. Make sure no other devices are connected
and try again.
Try to connect to another Victron product, does this work? If that also does not work, there probably is an issue with the phone
or tablet.
Rule out any issues with the phone or the VictronConnect app by using another phone or tablet and try again.
If still unresolved, refer to the
• PIN code lost
If you have lost the PIN code, you will need to reset the PIN code to its default PIN code. This is done in the VictronConnect
app:
Navigate to the device list of the VictronConnect app.
Enter the solar charger's unique PUK code as printed on its product information sticker.
Click on the option symbol next to the solar charger listing.
A new window will open which allows you to reset the PIN code back to its default: 000000.
• How to communicate without Bluetooth
In case Bluetooth is not functional, turned off or unavailable, VictronConnect can communicate via the unit's VE.Direct port. Or,
if the unit is connected to a GX device, VictronConnect can communicate via VRM. For more information see paragraph: "The
different ways to connect with VictronConnect".
5.7.3. VE.Direct port communication issues
These are not common and if this occurs it is probably due to one of these issues listed in this paragraph.
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Isolated SmartSolar MPPT RS
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