Identifying Your System - Epson ActionNote 4SLC/25 User Manual

Besides trying the suggestions in this appendix, you can run
diagnostic tests on your system. See Chapter 6 for instructions.
If the suggestions here or the diagnostic tests do not solve the
problem, perform the steps below to identify your system and
make a note of any error messages your computer displays.
Then contact your Authorized Epson Servicer or call the Epson
Connection at 1-800-922-8911.

Identifying Your System

When you request technical assistance, be ready to provide the
serial number of your computer, its ROM BIOS version
number, its configuration (including the types of disk drives
and options), and the names and version numbers of any
software programs you are using.
You can find the serial number on the underside of the
computer. If you are able to use your computer, follow these
steps to obtain information about your configuration, as well as
the version numbers of your system BIOS and MS-DOS
1. Turn on your computer or
it.
2. As the computer performs its power-on diagnostics, it
displays the version number of your system BIOS as part of
the copyright information. Write down the number.
3. Write down any information about your setup shown on the
configuraton screen that may help in identifying the
problem.
4. After the MS-DOS prompt appears, type
to display the MS-DOS version number. Write it down.
A-2 Troubleshooting
to restart
and press
VER