Dell W19B001 Service Manual
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Dell W19B001 Service Manual

Dell W19B001 Service Manual

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Inspiron 22-3277 All-in-One
Service Manual
Regulatory Model: W19B
Regulatory Type: W19B001
October 2022
Rev. A02

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  • Page 1 Inspiron 22-3277 All-in-One Service Manual Regulatory Model: W19B Regulatory Type: W19B001 October 2022 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018-2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Before working inside your computer................7 Before you begin .................................7 Safety instructions................................7 Recommended tools................................8 Screw list....................................8 Chapter 2: After working inside your computer................10 Chapter 3: Removing the stand....................11 Easel Stand...................................11 Pedestal stand..................................12 Chapter 4: Replacing the stand....................13 Easel stand...................................13 Pedestal stand..................................
  • Page 4 Chapter 12: Replacing the memory module.................. 23 Procedure....................................23 Post-requisites................................... 23 Chapter 13: Removing the wireless card..................24 Prerequisites..................................24 Procedure....................................24 Chapter 14: Replacing the wireless card..................26 Procedure....................................26 Post-requisites................................... 27 Chapter 15: Removing the antenna....................28 Prerequisites..................................28 Procedure....................................28 Chapter 16: Replacing the antenna....................29 Procedure....................................29 Post-requisites...................................29 Chapter 17: Removing the media-card reader................
  • Page 5 Chapter 24: Replacing the camera....................38 Procedure....................................38 Post-requisites................................... 38 Chapter 25: Removing the coin-cell battery................39 Prerequisites..................................39 Procedure....................................39 Chapter 26: Replacing the coin-cell battery................. 41 Procedure.....................................41 Post-requisites..................................41 Chapter 27: Removing the fan..................... 42 Prerequisites..................................42 Procedure....................................42 Chapter 28: Replacing the fan..................... 43 Procedure....................................43 Post-requisites...................................
  • Page 6 Reinstall Windows using a USB recovery drive......................71 Enhanced Pre-Boot System Assessment (ePSA) diagnostics................72 Running the ePSA diagnostics..........................72 Display built-in self test..............................72 Diagnostics..................................73 Flea power release................................73 Wi-Fi power cycle................................74 Chapter 44: Getting help and contacting Dell................75 Contents...

  • Page 7: Chapter 1: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 8: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #1 ● Plastic scribe Screw list The following table provides the list of screws that are used for securing different components to the computer. Table 1. Screw list Component Secured to Screw type...
  • Page 9 Table 1. Screw list (continued) Component Secured to Screw type Quantity Screw image Display panel Display-assembly base M3x5 Middle frame Display-assembly base M3x5 black Rubber feet Display-assembly base M3x5 black Before working inside your computer...

  • Page 10: Chapter 2: After Working Inside Your Computer

    After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Steps 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 11: Chapter 3: Removing The Stand

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Easel Stand Steps CAUTION: Place the computer on a flat, soft, and clean surface to avoid scratches on the display.

  • Page 12: Pedestal Stand

    Pedestal stand Steps CAUTION: Place the computer on a flat, soft, and clean surface to avoid scratches on the display. Place the computer on a clean and flat surface. 2. Extend the stand upward. 3. Using your fingertips, pry the stand cover off the back cover. 4.

  • Page 13: Chapter 4: Replacing The Stand

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Easel stand Steps 1. Insert the tabs on the stand bracket into the slots on the system-board shield.

  • Page 14: Chapter 5: Removing The

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisite About this task Remove the stand.

  • Page 15: Chapter 6: Replacing The

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure About this task CAUTION: Make sure that no cables are caught between the back cover and the display-assembly base.

  • Page 16: Chapter 7: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 17 Removing the hard drive...

  • Page 18: Chapter 8: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

  • Page 19: Chapter 9: Removing The System-Board Shield

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the stand. 2. Remove the back cover.

  • Page 20: Chapter 10: Replacing The System-Board Shield

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Align the slots on the system-board shield with the ports on the system board and place the system-board shield on the display-assembly base.

  • Page 21: Chapter 11: Removing The Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the stand. 2. Remove the back cover.
  • Page 22 Removing the memory module...

  • Page 23: Chapter 12: Replacing The Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure About this task NOTE: Replace the DIMM2, and then replace the DIMM1.

  • Page 24: Chapter 13: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the stand. 2. Remove the back cover.
  • Page 25 Removing the wireless card...

  • Page 26: Chapter 14: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Connect the antenna cables to the wireless card.

  • Page 27: Post-Requisites

    Post-requisites Steps 1. Replace the system-board shield. 2. Replace the back cover. 3. Replace the stand. Replacing the wireless card...

  • Page 28: Chapter 15: Removing The Antenna

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the stand. 2. Remove the back cover.

  • Page 29: Chapter 16: Replacing The Antenna

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Adhere the antennas to the slot on the display-assembly base.

  • Page 30: Chapter 17: Removing The Media-Card Reader

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the stand. 2. Remove the back cover.

  • Page 31: Chapter 18: Replacing The Media-Card Reader

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Place the media-card reader board on the display-assembly base.

  • Page 32: Chapter 19: Removing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the stand. 2. Remove the back cover.

  • Page 33: Chapter 20: Replacing The Power-Button Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Using the alignment post, align the screw hole on the power-button board with the screw hole on the display-assembly base.

  • Page 34: Chapter 21: Removing The Microphone

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the stand. 2. Remove the back cover.

  • Page 35: Chapter 22: Replacing The Microphone

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Slide the microphone modules into the slots on the display-assembly base.

  • Page 36: Chapter 23: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the stand. 2. Remove the back cover.
  • Page 37 6. Remove the three screws (M3x5) that secure the retractable-camera bezel to the retractable-camera assembly. 7. Lift the retractable-camera bezel off the retractable-camera assembly. 8. Pull the clip on the retractable-camera assembly, and rotate the camera and camera bracket along with the camera cable, off the retractable-camera assembly.

  • Page 38: Chapter 24: Replacing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Place the camera and camera bracket in the slot on the retractable-camera assembly and snap it in place.

  • Page 39: Chapter 25: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 40 Removing the coin-cell battery...

  • Page 41: Chapter 26: Replacing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. With the positive-side facing up, insert the coin-cell battery into the battery socket.

  • Page 42: Chapter 27: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the stand. 2. Remove the back cover.

  • Page 43: Chapter 28: Replacing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Slide the fan under the heat sink and place it on the display-assembly base.

  • Page 44: Chapter 29: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 45: Chapter 30: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 46: Chapter 31: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the stand. 2. Remove the back cover.

  • Page 47: Chapter 32: Replacing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Using the alignment posts on the display-assembly base, place the speakers on the display-assembly base.

  • Page 48: Chapter 33: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 49 10. Remove the six screws (M3x5) that secure the system board to the display-assembly base. 11. Lift the system board off the display-assembly base. Removing the system board...

  • Page 50: Chapter 34: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 51 Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 52: Chapter 35: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the stand. 2. Remove the back cover.
  • Page 53 9. You are left with the display panel. Removing the display panel...

  • Page 54: Chapter 36: Replacing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Note the positions of the four jig screws on the display panel.
  • Page 55 6. Place the display-assembly base on a clean and flat surface with the display panel facing down. 7. In sequential order indicated on the image, replace the four screws (M3x5) that secure the display panel to the display- assembly base. 8.

  • Page 56: Post-Requisites

    9. Replace the four screws (M3x5) that secure the display panel to the display-assembly base. 10. Connect the display-backlight cable to the display panel, and then connect the touch-screen cable (optional) to the system board. 11. Push the securing clips inward, and connect the display cable to the system board. 12.

  • Page 57: Chapter 37: Removing The Middle Frame

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the stand. 2. Remove the back cover.
  • Page 58 3. Lift and slide the display-assembly base off the middle frame. 4. You are left with the middle frame. Removing the middle frame...
  • Page 59 Removing the middle frame...

  • Page 60: Chapter 38: Replacing The Middle Frame

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Slide the middle frame onto the display-assembly base.

  • Page 61: Chapter 39: Removing The Rubber Feet

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Steps 1. Remove the stand. 2. Remove the back cover.

  • Page 62: Chapter 40: Replacing The Rubber Feet

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Steps 1. Align the screw holes on the rubber feet with the screw holes on the display-assembly base.

  • Page 63: Chapter 41: Downloading Drivers

    Downloading the audio driver Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 64: Downloading The Usb Driver

    Downloading the USB driver Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 65: Downloading The Network Driver

    Downloading the network driver Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 66: Chapter 42: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 67: Entering Bios Setup Program

    Steps 1. Turn on (or restart) your computer. 2. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.
  • Page 68 Table 4. System setup options—Advanced menu (continued) Advanced Default: Enabled Intel Speed Shift Technology Enable/disable Intel Speed Shift Technology support . Setting this option to enable to allows the operating system to select the appropriate processor performance automatically. Default: Enabled SATA Option This option configures the operating mode of the integrated SATA hard drive controller.
  • Page 69 SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery The SupportAssist OS Recovery option will enable or disable the boot flow for SupportAssist OS Recovery tool in the event of certain system errors.

  • Page 70: Flashing The Bios

    Follow these steps to flash the BIOS: Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 71: Chapter 43: Troubleshooting

    1. Connect the USB recovery drive to your computer. 2. Restart your computer. 3. Press F12 after the Dell logo is displayed on the screen to access the boot menu. A Preparing one-time boot menu message appears. 4. After the boot menu loads, select the USB recovery device under UEFI BOOT.

  • Page 72: Enhanced Pre-Boot System Assessment (Epsa) Diagnostics

    Running the ePSA diagnostics Steps 1. Power-on the computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow key at the bottom left corner.

  • Page 73: Diagnostics

    Diagnostics Power status light: Indicates the power status. Solid Amber – The computer is unable to boot to the operating system. This indicates that the power supply or another device in the computer is failing. Blinking Amber – The computer is unable to boot to the operating system. This indicates that the power supply is normal but another device in the computer is failing or not installed properly.

  • Page 74: Wi-Fi Power Cycle

    Wi-Fi power cycle About this task If your computer is unable to access the internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a Wi-Fi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.

  • Page 75: Chapter 44: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 9. Self-help resources Information about Dell products and services www.dell.com Dell Help & Support app Tips Contact Support In Windows search, type Contact Support, and press Enter.

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W19bInspiron 22-3277 all-in-one

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