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SpectraLink JPI300 Maintenance And Diagnostics

Link wireless telephone system
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Download this manual See also: Owner's Manual, Installation Manual
Link 3000 MCU
Maintenance and Diagnostics
Link Wireless Telephone System
Part Number: 72-0059-04
Issue J

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Summary of Contents for SpectraLink JPI300

  • Page 1 Link 3000 MCU Maintenance and Diagnostics Link Wireless Telephone System Part Number: 72-0059-04 Issue J...

  • Page 2: Trademark Information

    No representation or other affirmation of fact contained in this document including but not limited to statements regarding capacity, response-time performance, suitability for use, or performance of products described herein shall be deemed to be a warranty by SpectraLink for any purpose, or give rise to any liability of SpectraLink whatsoever.

  • Page 3: Important Safety Information

    SpectraLink Corporation WARNING: Changes or modifications to this equipment not approved by SpectraLink Corporation may cause this equipment to not comply with part 15 of the FCC rules and void the user’s authority to operate this equipment. WARNING: SpectraLink products contain no user-serviceable parts inside. Refer servicing to qualified service personnel.

  • Page 4: Table Of Contents

    SpectraLink Corporation 1. About This Document SpectraLink Corporation Model Numbers Related Documents Contacting SpectraLink Icons and Conventions 2. Troubleshooting Overview 3. System Maintenance Replace an Interface Module (Hot Swap) Add a Handset Replace a Handset Delete a Handset Add a Base Station...
  • Page 5 SpectraLink Corporation Interface Module Alarm Matrix Interface Module Troubleshooting Matrix T1 Alarms Terms and Acronyms Part Number: 72-0059-04-J.doc Maintenance and Diagnostics Link WTS – Link 3000 MCU Page 5...

  • Page 6: About This Document

    Available at http://www.spectralink.com/resources/interface_guides.jsp. Contacting SpectraLink SpectraLink wants you to have a successful installation. If you have questions please contact our Customer Support Hotline at (800) 775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.

  • Page 7: Troubleshooting Overview

    SpectraLink Corporation Troubleshooting Overview The Link WTS software constantly monitors system components for problems. If a problem is detected, the system will flag the problem with an alarm. Alarms are displayed in two places: Operator's Console The Chk3000 program allows the administrator or technician to display details about each system component.

  • Page 8: System Maintenance

    SpectraLink Corporation System Maintenance This section explains some common maintenance procedures. Replace an Interface Module (Hot Swap) Interface Modules can be removed and replaced without shutting the system down. Interface Modules must be replaced with the same type of card.

  • Page 9: Add A Handset

    8. When the handset is turned on, the extension will be displayed. Test the new handsets by placing a call to each one to verify that the correct telephone rings. Replace a Handset Use this procedure to replace a handset with a new handset.

  • Page 10: Delete A Handset

    Enter. DELETE 5. If you do not plan to re-use the port on the Link WTS, remove the cabling for this telephone between the host telephone system and the Link WTS’s demarc block. Add a Base Station Before adding a new Base Station you should have a port location for the new equipment.

  • Page 11: Delete A Base Station

    SpectraLink Corporation Stations, therefore will never be heard during a Listen Verify diagnostic. Designating a Base Station as Isolated will disable the Listen Verify alarm for that Base Station and avoid generating spurious alarms. (optional) type a short description of where the Base Station was installed Note (a room or floor number, for example).

  • Page 12: Delete A Shelf

    SpectraLink Corporation Delete a Shelf If you move or reconfigure your system, you may need to completely delete a shelf. 1. On the Operator’s Console, press F4, Administration 2. If you are completely removing the handsets and Base Stations from this system,...

  • Page 13: Handset Problems

    Using the Handsets The Link WTS is an in-building wireless communication system that allows hand- held Wireless Telephones (handsets) to communicate using the existing telephone system. Calls are sent to and received by the handsets via small radio transceivers called Base Stations, located throughout the building or campus. When using and troubleshooting the handsets, consider the following concepts.

  • Page 14: No Svc" Displayed

    8. Make sure the handset’s Interface Module is connected to a working phone line. Use a telephone test set to check the line at the demarc block. 9. Check the cabling between the Interface Modules and the demarc block, and between the demarc block and the telephone system ports.

  • Page 15: No Handoff

    1. From the Operator’s Console, use the number and check its port location. 2. Trace the wires from the back of the Interface Module to the host telephone system to be sure it is actually connected to that port location.

  • Page 16: Base Station Problems

    If all or several handsets are affected, try the following troubleshooting procedures. If you try the following troubleshooting procedures and the Base Station still does not work, return the unit to SpectraLink for service. Multiple Base Stations Not Working If several of the Base Stations are not working there may be a problem with the Interface Module that controls them.

  • Page 17: Base Station Disabled

    SpectraLink Corporation • If the Base Station is stuck in “download” the LED will flash red and green. In this case, verify the status of the Base Station at the Operator’s Console. Press Portcard State Display Disabled, below. • If status is Download section 5.5 Base Station Will Not Download, below.

  • Page 18: Base Station Led Flashing Red

    Any number greater than 0 indicates a problem. transmission errors. These errors are generally caused by hardware problems. Contact SpectraLink Customer Support for assistance. Base Station LED Flashing Red This indicates that the Base Station is not communicating with the MCU.

  • Page 19: Troubleshooting During Start-Up Phase

    SpectraLink Corporation Troubleshooting During Start-Up Phase This section describes the sequence of the LEDs on all system cards when the system is first powered on (Boot ROM and Download of software). Boot ROM LEDs When the system is powered on, the normal sequence is for the green LEDs to 'count' up from 1 to 12 in binary.

  • Page 20: Boot Rom Alarms

    Part Number: 72-0059-04-J.doc Maintenance and Diagnostics Link WTS – Link 3000 MCU Recommendation Replace card. Replace card. Contact SpectraLink Customer Support. Contact SpectraLink Customer Support. Contact SpectraLink Customer Support. Contact SpectraLink Customer Support. Contact SpectraLink Customer Support. Contact SpectraLink Customer Support.

  • Page 21: Troubleshooting Card Alarms

    SpectraLink Corporation Troubleshooting Card Alarms This section contains information about how to read the alarm LEDs on the system cards. For a complete list and description of alarms, see the Troubleshooting Matrix tables in section 8 LED and Alarm Troubleshooting Tables.
  • Page 22 SpectraLink Corporation The following diagram shows the System Controller and Shelf Controller cards. RS-232 NETWORK SHELF 17-20 7-11 12-16 System Controller Card Part Number: 72-0059-04-J.doc LNKOK ALARM Status LEDs Maintenance and Diagnostics Link WTS – Link 3000 MCU RS-232 SC/A...

  • Page 23: Interface Module Status Leds

    SpectraLink Corporation Interface Module Status LEDs The Status display on the Interface Module consists of: Red/Alarm Green 1 Green 2 Green 3 Part Number: 72-0059-04-J.doc Description Always off. Card is up and running. One or more lines in use. One or more Base Stations in use.

  • Page 24: Reading The Status Leds

    SpectraLink Corporation Reading the Status LEDs The LEDs cycle in the following sequence: 1. Status 2. Alarm Code (all LEDs off if no alarm exists) 3. Component (all LEDs off if no alarm exists) The card will iterate through the list of active alarms showing only one of the active alarms at a time.

  • Page 25: Led And Alarm Troubleshooting Tables

    SpectraLink Corporation LED and Alarm Troubleshooting Tables System Controller Card Alarm Matrix This table summarizes the possible alarm codes which can occur for the System Controller card. Alarm Code Alarm Components LEDs Router Funnel 2, 4 No code 1, 2, 4...

  • Page 26: System Controller Card Troubleshooting Matrix

    SpectraLink Corporation System Controller Card Troubleshooting Matrix On the Operator’s Console, System Controller alarms display on the 1), accessible from Supervisor State Display Component and Alarm are also shown in the table. Component - Alarm - Probable Cause Second LED...
  • Page 27 Load different PT version. PT versions 0.0 and 255.255 are illegal version numbers. Contact SpectraLink Customer Support. As a result of this error, audio may be interrupted on calls where the Base Station and the line are on a different half- shelf.
  • Page 28 Program – 3, 4 Hardware failure. Part Number: 72-0059-04-J.doc Recommendation Notes If problem persists, contact SpectraLink Customer Support. Contact SpectraLink Customer Support. Contact SpectraLink Customer Support. If the result of a software download to system, Alarm can occur in conjunction with check downloaded code.
  • Page 29 System Controller system. Keepalive card alarms can be card. seen because of conditions causing this alarm. Contact SpectraLink Customer Support. IPC Communications will not work in system. Keepalive card alarms can be seen because of conditions causing this alarm.

  • Page 30: Shelf Controller Card Alarms

    SpectraLink Corporation Shelf Controller Card Alarms This table summarizes the possible alarm codes which can occur for the Shelf Controller card. Alarm Code Alarm Components LEDs CTLSW 2, 4 No code 1, 2, 4 Test 3, 4 Program 1, 3, 4...

  • Page 31: Shelf Controller Card Troubleshooting Matrix

    (F1). The table is sorted alphabetically by component. LEDs for Recommendation Replace Shelf Controller card. Replace Shelf Controller card. If problem persists, contact SpectraLink Customer Support. Check the cabling between the Shelf Controller and the System Controller. Contact SpectraLink Customer Support.
  • Page 32 Part Number: 72-0059-04-J.doc Maintenance and Diagnostics Link WTS – Link 3000 MCU Recommendation Notes Check the OAI PC connection to the MCU. Contact SpectraLink Customer Support. Contact SpectraLink Customer Support. Unconfigure the OAI support on the System Controller. Page 32...

  • Page 33: Interface Module Alarm Matrix

    SpectraLink Corporation Interface Module Alarm Matrix This table summarizes the possible alarm codes which can occur for the Interface Modules. Alarm Code Alarm Components LEDs 1, 4 Type 2, 4 Code 1, 2, 4 Download 3, 4 Keepalive 1, 3, 4...

  • Page 34: Interface Module Troubleshooting Matrix

    (F2) screen. The table is sorted Portcard State Display Recommendation Notes Download current software. Download current software. If problem persists contact SpectraLink Customer Support. Contact SpectraLink Customer Support. Download current software. Contact SpectraLink Customer Support. Contact SpectraLink Customer Support. Download current software.
  • Page 35 Check cabling. Check cabling. Check cabling. Check cabling. Check cabling. Check cabling. Contact SpectraLink Customer Support. Contact SpectraLink Customer Support. Contact SpectraLink Customer Support. Contact SpectraLink Customer Support. Replace with a correct Interface Module. Unlock system via Operator’s Console or unlock card using the Disable Switch on the card.
  • Page 36 5 Base Station Problems. If problem persists, contact SpectraLink Customer Support. Check cabling, if OK replace Base Station. Reset Base Station. If problem persists, contact SpectraLink Customer Support. Replace Base Station with supported Base Station type. Page 36...

  • Page 37: T1 Alarms

    SpectraLink Corporation T1 Alarms The remote card has two LEDs for each T1 connection labeled LED is controlled by the hardware (T1 transceiver). The indicate Loss Of Signal. The (green) to indicate that IPC data with good CRC is being received.
  • Page 38 SpectraLink Corporation List of possible Portcard alarm conditions and the probable causes: Component Alarm Disabled Keepalive Type incorrect Interrupt Clocks Clocks near/far SW error FPGA Code FPGA Download FPGA Clocks IPC LOCAL Clocks IPC LOCAL Errors IPC T1A/T1B Errors IPC T1A/T1B Disabled Part Number: 72-0059-04-J.doc...

  • Page 39: Terms And Acronyms

    These terms are used in alarms or alarm resolution on the Link WTS. CRC Cyclical Redundancy Check. Used to check for communication errors between MCU and Base Stations. CT Internal abbreviation for communication algorithm used in SpectraLink telephone. CTLSW Control Switch. One of the FPGAs which provides fault tolerance within a shelf.
  • Page 40 SpectraLink Corporation Adding Base Station, 10 Handset, 9 Shelf, 11 Alarms Display, 7 Interface Module, 33 Shelf Controller, 30 System Controller, 25 Audio problems, 14 Base Station Adding, 10 Deleting, 11 Disabled, 17 Download problems, 17 LED Flashing, 16, 18...

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