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Troubleshooting & Error Codes
If an error occurs, power cycle the unit by turning the unit off using the main switch (at the top right behind the glass) or
by turning off the power from the breaker panel for 10 seconds before turning it back on.
If the error persists and cannot be resolved, go to www.dimplex.com/contact-us to contact Technical Support.
Ensure the unit is installed with air intakes for adequate air flow.
Problem
Fireplace does not turn on with
the manual touch controls when
pressing the stand by icon
multiple times
Fireplace does not respond
to commands given from the
remote control
Circuit breaker trips or fuse
blows when unit or heater is
turned on
Heater is on, but there is no heat
Heater not working at full
capacity
28
Display
Normal operation, there is a brief
delay after pressing
N/A
Power switch is set to off
No incoming power
Electronics communication error
Loose connections
CD40
Defective power adaptor
Defective hidden touch controls
Defective main control board
Defective LIN splitter board
Thermal cutout is engaged
Display is
(Unit may have turned off while
blank
heater was in operation)
The batteries in the remote
control are dead or installed
N/A
incorrectly.
Remote control is defective
The Flame Connect app is open
Blue LED
on a mobile device
N/A
Improper circuit current rating
The set temperature is below the
-##ST-
ambient temperature
Normal operation; the heater
automatically adjusts the fan
speed and heater wattage to
safely and precisely match the
-ON-
requirements based on the
thermostat setting.
Defective heater assembly
Cause
Wait 2 seconds after pressing
Ensure the unit's main power switch
is on (upper right, behind the glass)
If the unit is connected through a wall
switch, ensure it is on.
Ensure unit is wired correctly.
Check main disconnect panel.
See below.
Trace wires from power adaptor to
main control board and hidden touch
controls.
Check connections to LIN splitter
board.
Replace power adaptor
Replace hidden touch controls
Replace main control board
Replace LIN splitter board
Turn unit off from power switch or
breaker. Check for heater exhaust
blockage. Allow the unit to cool for 30
minutes.
If the unit shuts off continuously when
the heater is turned on, replace heater
assembly.
Replace remote control batteries
Ensure batteries are installed with +
facing up.
Replace the remote control
Close the Flame Connect app on all
mobile devices to enable use of the
remote control. The blue LED will turn
off when the remote is ready to use.
Install unit on a dedicated minimum
15 amp circuit.
Increase the set temperature to
ensure it is greater than the ambient
room temperature.
Check heater function by activating
the boost mode (see user's guide).
If very little heat is emitted, replace
the heater assembly.
Solution
www.dimplex.com
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