Troubleshooting - Dimplex Optimyst CAS500P-RGB-EU Operating Instructions Manual

1.
In order to gain access to the valve, the nozzle and the sump must be removed first. Follow steps 1-6 above under
"Sump" to remove the sump and nozzle.
2.
Verify that the valve has been activated by checking the orientation of the valve arm. If the pad has expanded and
the valve arm is in the upper position (Fig 37), the valve has been activated.
3.
Remove the old expanded pad and dry the area around the valve. Replace the pad with a new pad, while ensuring
the new pad does not come into contact with water.
4.
Close the arm of the valve on top of the newly fitted valve (Fig 36).
5.
Replace the sump and nozzle and check that the product is operating by switching it on and ensuring water is
flowing into the sump. The product should be carefully inspected for leaks after replacing the valve.
Please note the product is not to be operated without the pad being fitted to the sponge absorption valve.
If leaking persists after replacing the valve, contact your dealer or service agent.

TROUBLESHOOTING

The product has been designed to highlight particular errors by flashing the on board LED lights. The lights will flash
a number of times corresponding to the error that is occurring. Please see the table below for the explanation of the
errors.
Symptom
Product will not operate.
Product will not operate.
The LED fuel bed only op-
erates.
LEDs blink twice and prod-
uct beeps twice
Product will not operate.
LEDs continuously blink
twice on one side every 8
seconds
Product will not operate.
LEDs continuously blink
three times every 8 sec-
onds
Product will not operate.
LEDs continuously blink
four times every 8 seconds
Product will not operate.
LEDs continuously blink
once every 8 seconds on
one side
The flame effect has too
much smoke.
Cause
Electrical connection issue
Product not switched on
Low water reading
Product is not level
Product is approaching low water
Low water reading on side that is blinking Ensure water tank is filling correctly. Check
Time from max level to min level is too
short.
Conflicting water level readings (min and
max level being read at the same time.)
Fill time from min to max level has been
exceeded
Overflow Detection on side that is blink-
ing
Flame effect setting is too high
Corrective Action
Ensure product has working electrical con-
nection.
Ensure mains rocker switch on (Fig 23)
Ensure water tank is filling correctly. Check
water supply is working, that there are no
leaks/blockages and absorption valve has not
been activated. Ensure fill cap is positioned
correctly on the sump and secure and fill cap
is secure.
Ensure the product is level by checking the
on-board level (Fig 6).
Ensure water tank is filling correctly. Check
water supply is working, that there are no
leaks/blockages and absorption valve has not
been activated. Ensure fill cap is positioned
correctly on the sump and secure and fill cap
is secure.
water supply is working, that there are no
leaks/blockages and absorption valve has not
been activated. Ensure fill cap is positioned
correctly on the sump and secure and fill cap
is secure.
Ensure there are no leaks in the sump.
Ensure that the floats are moving freely within
the sump.
Ensure the product is level.
Ensure water tank is filling correctly. Check
water supply is working, that there are no
leaks/blockages and absorption valve has not
been activated. Ensure fill cap is positioned
correctly on the sump and secure and fill cap
is secure.
Switch off the product and the water supply.
Contact your dealer for assistance.
Turn down the flame effect. Give the product
time to adjust to the new setting
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