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Quick guide Multi-function button Your hearing aids come with a multi-function On/Off button that allows you to adjust them. The multi-function button on your hearing aids can be both a volume control and a program control. You may also use the multi- function button to accept and reject calls to your paired mobile phone.
11. Flight mode ................. 24 of your hearing aid and accessories – contact 12. Using the HANSATON stream remote App ......26 your hearing care professional or manufacturer 13. Operating, transport and storage conditions ..... 27 representative.
1. Parts of the hearing aid sound FS R312 hearing aids Wire - connects the speaker unit to your hearing aids Microphones - sound enters your hearing aids through the microphones Multi-function button - switches between listening programs, changes the volume level,...
2. Turning your hearing aids 3. Putting your hearing aids on your on and off ears The battery door acts as an on Your hearing aids will be color-coded with a and off switch. marking on the outside of the hearing aid: red = right ear;...
4. Removing the hearing aids from Hearing aids with custom molds your ears 1. Hold the custom mold between your thumb and 1. Pull on the bend of the index finger. The opening wire and remove the should be pointing in hearing aid from behind towards your ear canal the ear.
– refer to chapter 13. You may also use the optional Remote Control or HANSATON stream remote App to control your hearing aids. These instructions describe the default multi- function button settings.
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Volume control Program control To adjust the volume of your environment: Each time you push the upper part of the button on either hearing aid for longer than 2 seconds, Push the upper part of the button on the • you will move to the next hearing aid program.
7. Battery information Replacing the battery 1. Gently swing out the battery Low battery warning door with your fingernail. Two long beeps indicate the hearing aid battery 2. Push the battery with your is low. After the low battery warning, sounds fingernail towards the open may not be as clear.
8. Connectivity overview Caring for batteries Always discard batteries in a safe and • The illustration below shows some of the environmentally friendly way. connectivity options available for your hearing To prolong battery life, remember to turn your • aids. hearing aids off when not in use, especially when asleep.
9. Initial pairing Connecting to your mobile phone After your hearing aids have been paired to your 1. On your phone, go to your settings menu to phone, they will automatically connect again ensure Bluetooth is on and to search for ®...
10. Phone calls Making a phone call Enter the phone number and press the dial Your hearing aids allow direct communication with button. You will hear the dialing tone through Bluetooth enabled devices. When paired and ® your hearing aids. Your voice is picked up by the connected to a phone, you will hear notifications, hearing aid microphones and transmitted to the incoming call notification and the caller’s voice...
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Accepting a phone call Ending a phone call A call can be ended by a long press on the upper When receiving a call, in-coming call notification or lower part of the multi-function button on the will be heard in the hearing aids (e.g. ring tone or hearing aid (more than 2 seconds) or directly on voice notification).
11. Flight mode Exiting flight mode To enable the Bluetooth wireless Your hearing aids operate between 2.4 GHz– function and to exit flight mode: 2.48 GHz frequency range. When flying some 1. Open the battery door. operators require all devices to be switched into flight mode.
The product is designed such that it functions Compatibility information without problems or restrictions if used as The HANSATON stream remote App can be used on intended, unless otherwise noted in these user phones with Bluetooth Low Energy (LE) capability.
14. Care and maintenance These hearing aids are classified as IP68. This means that they are water and dust resistant Expected service life: and designed to withstand daily life situations. The hearing aids have the expected service life They can be worn in the rain but should not be of five years.
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General information Daily Before using hair spray or applying cosmetics, Hearing aid: you should remove your hearing aid from your Inspect the earpiece or dome for earwax and ear, because these products may damage it. moisture deposits and clean the surfaces with a lint-free cloth.
15. Exchanging the earwax protection Your hearing aid is equipped with an earwax 2. Gently pull off the protection to protect the speaker from earwax earpiece or dome to damage. remove. Please check the earwax protector regularly and exchange it if it looks dirty or if the hearing aid volume or sound quality is reduced.
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Exchanging the earwax protection with Attaching the earpiece or dome to the CeruShield Disk speaker ™ Gently rotate the CeruShield 1. Hold the speaker in one Disk in the direction indicated hand and the earpiece or by the arrows until a free dome in the other.
16. Service and warranty Warranty limitation This warranty does not cover damage from Local warranty improper handling or care, exposure to Please ask the hearing care professional where chemicals or undue stress. Damage caused you purchased your hearing aids about the by third parties or non-authorized service terms of the local warranty.
• Increase the separation between the equipment and receiver USA - FCC ID: • Connect the device into an outlet on a circuit different from that to which the receiver is connected sound FS R312 KWC-MZP • Consult the dealer or an experienced radio/TV technician for Notice 1 help.
18. Information and explanation of Radio information of your wireless hearing aid symbols Antenna type Resonant loop antenna Operation frequency 2.4 GHz – 2.48 GHz With the CE symbol, Sonova AG confirms that Modulation GFSK, Pi/4 DPSK, GMSK this product – including accessories – meets the xxxx Radiated power <...
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This symbol indicates that it is important for the user Indicates the manufacturer’s catalogue number so that to pay attention to the relevant warning notices in this the medical device can be identified. user guide. Indicates that the device is a medical device. Important information for handling and product safety.
19. Troubleshooting guide The symbol with the crossed-out garbage bin is to make you aware that this device as well as batteries may not be thrown away as normal household waste. Please Cause Possible remedy dispose of old or unused devices, at waste disposal sites intended for electronic waste, or give your device Issue: no sound to your hearing care professional for disposal.
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Cause Possible remedy Cause Possible remedy Issue: not loud enough Issue: intermittent sound Low volume Turn up volume; see hearing Low battery Replace battery care professional if problem Dirty battery contact Consult your hearing care persists professional Low battery Replace battery Custom molds/domes See “Putting your hearing Issue: two long beeps...
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Cause Possible remedy Cause Possible remedy Issue: not clear, distorted Issue: mobile phone calls not being heard through hearing aids Poorly fitting custom Consult your hearing care Hearing aids are in flight Exit flight mode: open molds/domes professional mode battery door, then close Custom molds/domes Clean custom molds/domes.
20. Important safety information Intended medical indication Presence of hearing loss: Please read the relevant safety information and Unilateral or bilateral • limitations-of-use information on the following Hearing loss type: conductive, sensorineural or • pages before using your hearing aid. mixed Intended use Grades of hearing loss:...
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Intended patient population Conventional hearing aids have the potential to expose patients to higher levels of sound This device is intended for individuals from exposure, which might result in threshold shifts 8 years of age who fulfil the clinical indication for in the frequency range affected by acoustic this product.
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Pain or discomfort in the ear; The condition has not worsened or changed • • significantly since the previous investigation Abnormal appearance of the eardrum and ear • and / or treatment. canal such as: - Inflammation of the external auditory canal; If the patient has given their informed and competent decision not to accept advice to seek - Perforated eardrum;...
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Important information Any serious incident that has occurred in relation to the device should be reported Hearing aids will not restore normal to the manufacturer representative and the hearing and will not prevent or improve a competent authority of the state of residence. hearing impairment resulting from organic The serious incident is described as any conditions.
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Warnings If you feel pain in or behind your ear, if it is Your hearing aids operate between 2.4 GHz inflamed or if skin irritation and accelerated -2.48 GHz frequency range. When flying accumulations of earwax occur, please please check if flight operator requires check with your hearing care professional or devices to be switched into flight mode.
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Do not leave children and individuals with Keep a distance of 2 inches (approx. 5 cm) or cognitive impairment unsupervised with this more between the magnets and the site of hearing aid. If swallowed, consult a physician the implanted shunt valve. or hospital immediately as the hearing aid or Use of this equipment adjacent to or stacked its parts can cause choking!
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Hearing aids should not be fitted with The majority of hearing aid users have a domes / wax protection systems when hearing loss for which a deterioration in used by clients with perforated eardrums, hearing is not to be expected with regular use inflamed ear canals or otherwise exposed of a hearing aid in everyday situations.
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Information on product safety When you are not using your hearing aid, These hearing aids are water resistant and not leave the battery door open so that any waterproof. They are designed to withstand moisture can evaporate. Make sure that you normal activities and occasional accidental always completely dry your hearing aid after exposure to extreme conditions.
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Mobile phone compatibility rating Special medical or dental examination including radiation described below, may Some hearing aid users have reported a adversely affect the correct functioning of buzzing sound in their hearing aids when your hearing aids. Remove and keep them they are using mobile phones, indicating outside the examination room/area before that the mobile phone and hearing aids may...
Tinnitus masker The immunity of these hearing aids is at least M4. The equipment performance measurements, The Tinnitus Balance noise generator is a categories and system classifications are based broadband sound Generator which may have upon the best information available but cannot been enabled in your hearing aid.
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Your feedback that may be causing tinnitus are identified and treated prior to using a sound generator. Record your specific needs or concerns and bring to your first office visit after getting your hearing Should you develop any side effects whilst using aids.
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Australian Sponsor : Evertone Pty Ltd. 15/51-53 Spring St Bondi Junction NSW 2022 Australia And importer for European Union : Sonova Deutschland GmbH Max-Eyth-Str. 20 70736 Fellbach-Oeffingen, Germany Pat. www.sonova.com/en/intellectualproperty...
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