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Summary of Contents for Hansaton sound E R Series
- Page 1 Hansaton sound E-R hearing aid user guide Hansaton sound E-R Hansaton sound E-R myChoice...
- Page 2 Hansaton sound E3-R Please also read safety information regarding Hansaton sound E1-R* handling rechargeable hearing aids (chapter 23). Hansaton sound E-R myChoice Hearing aid models Hansaton sound E-R (9/7/5/3/1) Hansaton sound E-R myChoice Earpieces * Not available in all markets.
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Page 3: Table Of Contents
10. Connectivity overview ................22 accessories – contact your hearing care professional or 11. Hansaton stream remote app overview ..........23 manufacturer representative. Additional information can 12. Initial pairing ...................24 be found in the Datasheet of your product. -
Page 4: Quick Guide
1. Quick guide Multi-function button The button has several functions, Charging your hearing aids the primary function is as an on/off switch. Together with your hearing care Before using your hearing aids for the fi rst time, professional, you can decide if it also it is recommended to charge them for 3 hours. -
Page 5: Parts Of Your Hearing Aids
2. Parts of your hearing aids Hansaton sound E-R hearing aids Multi-function button with indicator light - switches between listening programs, changes the volume level, and accepts or rejects mobile phone calls depending on your customized fi tting Tube - connects the speaker unit to your hearing aids Microphones - sound enters your hearing aids through... -
Page 6: Charging The Hearing Aids
3. Charging the hearing aids Using the compatible charger For more details about the charger please refer to Before using your hearing aid for the first time, it is your charger user guide. recommended to charge it for 3 hours. 1) Insert the hearing aid into the charging slots and Low power: You will hear two beeps when the earpieces in the large cavity. - Page 7 2) The indicator light on the hearing aid will show The hearing aid can be set to switch on the charging state of the battery until the hearing automatically when removed from the charger. In aid is fully charged. When fully charged the this case the indicator light will start blinking.
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Page 8: Left And Right Hearing Aid Markings
4. Left and right hearing aid markings 5. Putting on the hearing aid There is a red or blue marking on the back of the 1. Place the hearing aid behind hearing aid and on the speaker. This will tell you if it your ear. -
Page 9: Removing The Hearing Aids
6. Removing the hearing aids 7. Multi-function button The multi-function button has Pull on the bend of the tube several functions. and remove the hearing aid The primary function is as an from behind the ear. on/off switch. Together with your hearing care professional, you can decide if it also allows for volume control, program... -
Page 10: On/Off
8. On/off Program control Each time you push the upper part of the button on Switch on hearing aid either hearing aid for longer than 2 seconds, you will The hearing aid is configured to move to the next hearing aid program. Your hearing switch on automatically when aids beep to indicate which program you are in. -
Page 11: Tap Control
9. Tap Control Volume control To adjust the volume of your environment: If paired with a Bluetooth enabled device, multiple Push the upper part of the button on the • functions can be accessed using Tap Control e.g. hearing aid to increase the volume, and accept/end phone call, pause/resume streaming, start/stop voice assistant. -
Page 12: Connectivity Overview
Please find the instruction for use on: Please see the user guide that came with your hansaton.com/user-guides accessory for more information. To install the Hansaton stream remote app, please scan the code for your Bluetooth phone / tablet. enabled devices... -
Page 13: Initial Pairing
12. Initial pairing 12.1 Initial pairing to a Bluetooth enabled device If several entries for your hearing aid are shown on ® the list of Bluetooth enabled devices, select the one It is only necessary to perform the pairing procedure without the prefi x “LE_”. -
Page 14: Phone Calls
13. Phone calls 13.1 Making a call Enter the phone number and press the dial button. Your hearing aid connects directly with Bluetooth You will hear the dialing tone through your hearing enabled phones. When paired and connected to aids. Your voice is picked up by the hearing aid your phone, you will hear notifications, incoming microphones and transmitted to the phone. - Page 15 13.2 Accepting a call 13.3 Ending a call When receiving a call, an incoming-call notification A call can be ended by a long press on the upper will be heard in the hearing aids (e.g. ring tone or or lower part of the multi-function button on the voice notification).
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Page 16: Flight Mode
14. Flight mode 13.4 Rejecting a call An incoming call can be rejected by a long Your hearing aids operate between 2.4 GHz– press on the upper or lower part of the 2.48 GHz frequency range. When flying, some multi-function button on the hearing aid airlines require all devices to be switched into (more than 2 seconds) or directly on your phone. - Page 17 14.1 Enter flight mode In flight mode, your hearing aid cannot connect directly to your phone. To disable the Bluetooth wireless function and enter flight mode in each hearing aid: 14.2 Exit flight mode If the hearing aid is turned off, To enable the wireless function and exit flight mode proceed to Step 2.
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Page 18: Rebooting Your Hearing Aid
15. Rebooting your hearing aid 16. Environmental conditions Use this technique if your hearing aid is in an error This product is designed such that it functions state. This will not remove or delete any program or without problems or restrictions if used as intended, settings: unless otherwise noted in this user guide. -
Page 19: Care And Maintenance
17. Care and maintenance If the device has been subject to storage and transport conditions outside of the recommended Expected Service Life: use conditions, bring the device back into The hearing aids and the compatible charger have recommended use conditions before starting the the expected service life of five years. - Page 20 Daily General information Inspect the earpiece for earwax and moisture Before using hair spray or applying cosmetics, deposit and clean the surfaces with a lint-free cloth. you should remove your hearing aid from your ear, Never use cleaning agents such as household because these products may damage it.
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Page 21: Exchanging The Earwax Protection
18. Exchanging the earwax protection 18.1 Removing the earpiece from the speaker Your hearing aid is equipped with an earwax 1. Remove the earpiece from protection to protect the speaker from earwax the speaker by holding the damage. speaker in one hand and Please check the earwax protector regularly and the earpiece in the other. - Page 22 18.1.2 Exchanging the earwax protection with CeruStop 1. Insert the removal side 3. To insert the new earwax of the exchange tool into protector, gently push the used earwax protector. the insertion side of the The shaft of the holder exchange tool straight into should touch the rim of the hole of the speaker the earwax protector.
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Page 23: Service And Warranty
19. Service and warranty 18.1.3 Attaching the earpiece to the speaker Local warranty 1. Hold the speaker in one Please ask the hearing care professional where you hand and the earpiece in purchased your hearing aids about the terms of the the other. -
Page 24: Compliance Information
20. Compliance information Warranty limitation This warranty does not cover damage from improper Europe: handling or care, exposure to chemicals or undue Declaration of conformity for the hearing aid stress. Damage caused by third parties or non- Hereby Sonova AG declares that this product meets the requirements authorized service centers renders the warranty of the Medical Device Regulation (EU) 2017/745 as well as the Radio Equipment Directive 2014/53/EU. - Page 25 Notice 1: Radio information of your wireless hearing aid This device complies with Part 15 of the FCC Rules and with RSS-210 of Antenna type Resonant loop antenna Industry Canada. Operation is subject to the following two conditions: Operation frequency 2.4 GHz –...
- Page 26 Electromagnetic emissions Manufacturer’s Declaration: The hearing aids are intended for use in the electromagnetic environments listed below. The user should assure that they are used in such environments. Emissions Test Compliance Electromagnetic Emissions Test Compliance Electromagnetic environment guidance environment guidance RF emissions Group 2 The hearing aids generate or...
- Page 27 Electromagnetic immunity Immunity Test IEC60601-1-2 Compliance Level Immunity Test IEC60601-1-2 Compliance Level Test Level Test Level +/- 8 kV contact +/- 8 kV contact 9 V/m; 710, 745, 780 MHz; 9 V/m; 710, 745, 780 MHz; Pulse modulation 18 Hz Pulse modulation 18 Hz Electrostatic Discharge +/- 2 kV , +/- 4 kV,...
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Page 28: Information And Explanation Of Symbols
21. Information and explanation of This symbol indicates that it is important for the user to pay attention to the relevant warning notices in this user guide. symbols This symbol indicates that it is important for the user to pay With the CE symbol, Sonova AG confi rms that this product attention to the relevant warning notices related to batteries in –... - Page 29 Indicates the manufacturer’s serial number so that a specific During transportation keep dry. medical device can be identified. Indicates the manufacturer’s catalogue number so that the medical device can be identified. The symbol with the crossed-out garbage bin is to make you aware that this device may not be thrown away as normal Indicates that the device is a medical device.
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Page 30: Troubleshooting Guide
22. Troubleshooting guide Cause Possible remedy Cause Possible remedy Issue: Hearing aid not functioning Issue: Hearing aid too loud Speaker/earpiece blocked Clean speaker opening/earpiece Volume too loud Decrease volume if volume control available Press lower part of multi- Hearing aid (chapter 7) function button for 3 seconds switched off... - Page 31 Cause Possible remedy Cause Possible remedy Issue: Hearing aid plays two beeps Issue: Indicator light on hearing aid is solid red while hearing aid is in the charger Indication for low battery Charge hearing aid (chapter 3) Hearing aid is out of its Warm hearing aid up or cool it down.
- Page 32 Issue: Phone call function does not work Hearing aid is in fl ight mode Switch hearing aid off and then on again (chapter 8) Hearing aid not paired to the Pair hearing aid to the phone (chapter 12) phone For further information please check hansaton.com/support...
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Page 33: Important Safety Information
23. Important safety information Intended patient population This device is intended for patients with unilateral Please read the relevant safety information and and bilateral, mild to profound hearing loss from limitations-of-use information on the following 8 years of age. pages before using your hearing aid. The Tinnitus software feature is intended for Intended use patients with chronic Tinnitus from 18 years of age. - Page 34 Contraindications The primary criteria for the referral of a patient for a medical or other specialist opinion and / or Clinical contraindications for the use of hearing treatment are as follows: aids and Tinnitus feature are: Visible congenital or traumatic deformity of Deformity of the ear (i.e.
- Page 35 Abnormal appearance of the eardrum and The hearing care professional may decide that • ear canal such as: referral is not appropriate or in the best interests of the patient when the following applies: Inflammation of the external auditory • canal When there is sufficient evidence that the •...
- Page 36 If legally required, the patient has signed a which might result in threshold shifts in the disclaimer to confirm that the referral advice frequency range affected by acoustic trauma. has not been accepted and that it is an informed The hearing aid is suitable for the home healthcare decision.
- Page 37 Any serious incident that has occurred in relation 23.1 Warnings to the hearing aid, should be reported to the The majority of hearing aid users have a hearing manufacturer representative and the competent loss for which a deterioration in hearing is not to be expected with regular use of a hearing aid authority of the state of residence.
- Page 38 Hearing aids and their parts should be kept Hearing aids don’t need to be removed when out of reach of children and anyone who might passing security gates (airports etc.). If X-ray is used at all, it will be in very low doses, and will swallow, choke on or otherwise cause injury to themselves with them.
- Page 39 Protect your hearing aid from heat and sunlight Hearing aids should not be fitted with domes / (never leave near a window or in the car). Never wax protection systems when used by clients use a microwave or other heating devices to dry with perforated eardrums, inflamed ear canals your hearing aid (due to risk of fire or explosion).
- Page 40 Make sure that you always completely dry your After mechanical stress or shock to the hearing aid after use. Store the hearing aid in a hearing aid, please ensure that the hearing safe, dry and clean place. aid shell is intact before placing it in the ear. Do not place these rechargeable devices in your Portable RF communications equipment checked-in luggage when traveling by plane as...
- Page 41 The following is only applicable for persons In very rare cases, the dome can remain in with active implantable medical devices (i.e. your ear canal when removing the hearing tube pacemakers, defibrillators, etc.) from the ear. In the unlikely case that the dome does get stuck in your ear canal, it is strongly Keep the wireless device at least 15 cm (6 •...
- Page 42 23.2 Cautions Use of accessories, transducers and cables If you feel pain in or behind your ear, if it is other than those specifi ed or provided by the infl amed or if skin irritation and accelerated manufacturer of this equipment could result accumulations of earwax occur, please check in increased electromagnetic emissions or with your hearing care professional or physician.
- Page 43 Mobile phone compatibility rating Only use compatible devices for charging your hearing aids, otherwise the devices may be Some hearing aid users have reported a buzzing sound damaged. in their hearing aids when they are using mobile phones, indicating that the mobile phone and hearing aids may not be compatible.
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Page 44: Tinnitus Masker
Tinnitus Masker The performance of the individual hearing aids may vary with individual mobile phones. Therefore, please The Tinnitus noise generator is a broadband sound try these hearing aids with your mobile phone or, if generator which may have been enabled in your hearing you are purchasing a new phone, please be sure to try aid. - Page 45 Your feedback Should you develop any side effects whilst using the noise generator such as headaches, nausea, dizziness or Record your specific needs or concerns and bring to your heart palpitations or experience a decrease in auditory first office visit after getting your hearing aids. function, you should discontinue use and seek a medical This will help your hearing care professional to address evaluation.
- Page 47 Australian Sponsor : Evertone Pty Ltd. 15/51-53 Spring St Bondi Junction NSW 2022 Australia And importer for European Union : Sonova Deutschland GmbH Max-Eyth-Str. 20 70736 Fellbach-Oeffingen, Germany Pat. www.sonova.com/en/intellectualproperty...
- Page 48 Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.hansaton.com 7 6 1 3 3 8 9 7 9 7 9 1 6...
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