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AQ sound FS S
Hearing aid guide
AQ sound FS S
AQ sound FS S myChoice
HANSATON S Charger

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Summary of Contents for Hansaton AQ sound FS S

  • Page 1 AQ sound FS S Hearing aid guide AQ sound FS S AQ sound FS S myChoice HANSATON S Charger...
  • Page 2 AQ sound FS 5-S lithium-ion battery. AQ sound FS 3-S Please also read safety information regarding handling rechargeable hearing aids AQ sound FS S myChoice (chapter 24). Non wireless charging accessory Hearing aid models Earpieces AQ sound FS S (9/7/5/3)
  • Page 3: Table Of Contents

    11. Connectivity overview ............22 hearing aid and accessories – contact your hearing 12. HANSATON stream remote App overview ......23 care professional or manufacturer representative. 13. Pairing your hearing aids to a device ........24 14.
  • Page 4: Quick Guide

    1. Quick guide Left & right hearing aid markings Multi-function button Low battery warning L marking for left hearing aid. 2 beeps every R marking for right hearing aid 30 minutes Turning hearing aids on/off Press and hold the button on each hearing aid for 3 seconds until the indicator lights change.
  • Page 5: Parts Of The Hearing Aid And Charger

    2. Parts of the hearing aid and charger AQ sound FS S hearing aids Indicator light - shows the charging state of the battery and when hearing aid switching on / off Microphones - sound enters your hearing aids through the microphones...
  • Page 6 HANSATON S Charger External power supply USB cable (< 3 m) Power supply* * Power plug may not be provided with this product. Any power supply with the below specifications may be used. Power supply specification Hearing aid charging inserts with left/right...
  • Page 7: Preparing The Charger

    3. Preparing the charger Low power: You will hear two beeps when the battery is low. You will have approximately 60 Connecting the power supply minutes before you have to charge the hearing a) Plug the larger end aids (this can vary, depending on the hearing aid settings).
  • Page 8: Charging The Hearing Aids

    4. Charging the hearing aids The charging process will automatically stop when the batteries are fully charged, so the hearing aids can be safely left in the charger. It Using the charger can take up to 3 hours to charge the hearing aids. 1.
  • Page 9: Left And Right Hearing Aid Markings

    The hearing aid switches on automatically when 5. Left and right hearing aid markings removed from the charger. The indicator light There is a L / R marking on the bottom of the starts blinking. hearing aid and a red or blue marking on the The solid green light indicates the hearing aid is speaker.
  • Page 10: Putting Your Hearing Aids On Your Ears

    6. Putting your hearing aids on your ears 7. Removing the hearing aid from your ear 1. Place the hearing aid behind your ear. 1. Pull on the bend of the 2. Hold the wire where it wire and remove the attaches to the dome and hearing aid from behind gently push the dome into the ear.
  • Page 11: Multi-Function Button

    8. Multi-function button Program control If your multi-function button is a program control, The multi-function button has each time you push the button on either hearing several functions. It functions as an aid for longer than 2 seconds, you will move to on/off switch, a volume control and/ the next hearing aid program.
  • Page 12 Volume control Program/volume control push button If your multi-function button has been configured If your hearing care professional has configured as a volume control, either: one hearing aid to be a program control and the other hearing aid to be a volume control: Push the button on your right hearing aid to •...
  • Page 13: On/Off

    9. On/Off 10. Tap control If paired with a Bluetooth enabled device, Switch on hearing aid multiple functions can be accessed using tap The hearing aid can be set to control e.g. accept/end phone call, pause/ switch on automatically when resume streaming, start/stop voice assistant.
  • Page 14: Connectivity Overview

    The illustration below shows some of the connectivity options available for your hearing Compatibility information aids. The HANSATON stream remote App can be used on phones with Bluetooth Low Energy (LE) capability. Please find phone compatibility details on: hansaton.com/support Please find the instruction for use on hansaton.com/user-guides...
  • Page 15: Pairing Your Hearing Aids To A Device

    13. Pairing your hearing aids to a device It is only necessary to perform the pairing procedure once with each Bluetooth enabled ® Initial pairing to a Bluetooth enabled device phone. After the initial pairing, your hearing aids 1. On your device (i.e. phone) go to your settings will connect automatically to the device.
  • Page 16: Phone Calls

    Making a phone call 14. Phone calls Start a call on your paired mobile phone as you Your hearing aids allow direct communication normally would. Enter the phone number and with Bluetooth enabled devices. When paired and press the dial button. You will hear the dial tone connected to a phone, you will hear notifications, and audio through your hearing aids.
  • Page 17 Accepting a mobile phone call Ending a call When receiving a call, an incoming call A call can be ended by tapping the top of your notification will be heard in the hearing aids. ear twice, a long press of more than 2 seconds on the multi-function button on the hearing aid, The call can be accepted by tapping the top or directly on your phone.
  • Page 18: Flight Mode

    15. Flight mode Rejecting a phone call An incoming call can be rejected by a long press Your hearing aids operate in the frequency on the multi-function button on either hearing range of 2.4 GHz–2.48 GHz. When flying, some aid for more than 2 seconds. Alternatively, reject operators require all devices to be switched the call directly on your phone.
  • Page 19: Rebooting Your Hearing Aid

    In flight mode, your hearing aids cannot connect 16. Rebooting your hearing aid directly to your phone. Use this technique if your hearing aid is in an Exiting flight mode error state. This will not remove or delete any program or settings. To enable the Bluetooth wireless function and to exit flight mode: 1.
  • Page 20: Operating, Transport And Storage Conditions

    17. Operating, transport and storage Please ensure to charge the hearing aids regularly during long-term storage. conditions These hearing aids are classified as IP68. This The product is designed such that it functions means that they are water and dust resistant without problems or restrictions if used as and designed to withstand daily life situations.
  • Page 21: Caring And Maintenance

    18. Caring and maintenance Before using hair spray or applying cosmetics, you should remove your hearing aid from your ear, Protecting your hearing aids because these products may damage it. Expected service life: Your hearing aids are resistant to water and dust •...
  • Page 22 Daily Weekly Hearing aid: Hearing aid: Clean the dome with a soft, damp cloth or with a Inspect the dome for earwax and moisture special cleaning cloth for hearing aids. For more deposit and clean the surfaces with a lint- in-depth maintenance instructions or for more free cloth.
  • Page 23: Exchanging The Earwax Protection

    19. Exchanging the earwax protection Speaker with dome Removing the dome from the speaker Your hearing aid is equipped with an earwax protection to protect the speaker from earwax 1. Remove the dome from damage. the speaker by holding the Please check the earwax protector regularly and speaker in one hand and exchange it if it looks dirty or if the hearing aid...
  • Page 24 Exchanging the earwax protection with Attaching the dome to the speaker CeruShield ™ Disk 1. Gently rotate the CeruShield 1. Hold the speaker in one Disk in the direction hand and the dome in the indicated by the arrows other. until a free opening appears 2.
  • Page 25: Service And Warranty

    20. Service and warranty Warranty limitation This warranty does not cover damage from Local warranty improper handling or care, exposure to chemicals Please ask the hearing care professional where or undue stress. Damage caused by third parties you purchased your hearing aids and chargers or non-authorized service centers renders the about the terms of the local warranty.
  • Page 26: Compliance Information

    • Increase the separation between the equipment and receiver USA - FCC ID: Canada - IC: • Connect the device into an outlet on a circuit different from AQ sound FS S KWC-SLR 2262A-SLR that to which the receiver is connected •...
  • Page 27 Radio information of your wireless hearing aid Immunity standards EN 60601-1-2 Antenna type Linear Dipole Antenna IEC 60601-1-2 EN 61000-4-2 Operation frequency 2.4 GHz – 2.48 GHz IEC 61000-4-2 Modulation GFSK, Pi/4 DQPSK, GMSK EN IEC 61000-4-3 Radiated power < 2.5mW IEC 61000-4-3 EN 61000-4-4 Bluetooth...
  • Page 28: Information And Explanation Of Symbols

    22. Information and explanation of Emissions Compliance Electromagnetic environment symbols Test guidance With the CE symbol, Sonova AG confirms that RF emissions Group 2 The medical device uses RF energy only this product – including accessories – meets the xxxx CISPR 11 for its internal function.
  • Page 29 © Copyright symbol Indicates the manufacturer’s serial number so that a specific medical device can be identified. This symbol confers that the electromagnetic Indicates the manufacturer’s catalogue number so that interference from the device is under limits approved by the medical device can be identified the US Federal Communications Commission.
  • Page 30: Troubleshooting Guide

    23. Troubleshooting guide The symbol with the crossed-out garbage bin is to make you aware that this device as well as chargers may not be thrown away as normal household waste. Please Cause Possible remedy dispose of old or unused devices, at waste disposal sites intended for electronic waste, or give your device Issue: Hearing aid not functioning to your hearing care professional for disposal.
  • Page 31 Cause Possible remedy Cause Possible remedy Issue: Hearing aid not loud enough or distorted Issue: Indicator light on hearing aid does not light up when hearing aid placed in charging inserts Volume too low Increase volume if volume Hearing aid not inserted Insert hearing aid correctly control available (see correctly into charger...
  • Page 32 Cause Possible remedy Cause Possible remedy Issue: Charging does not start while charger connected Issue: Indicator light on hearing aid switches off when to power supply hearing aid is removed from charger Hearing aid not inserted Insert hearing aid correctly “Auto On”...
  • Page 33: Important Safety Information

    24. Important safety information Charger: The intended patient population is the user of the compatible hearing aids. Please read the relevant safety information and Intended user: limitations-of-use information on the following pages before using your hearing aid. Hearing aids: Intended for people with hearing loss using a hearing aid and their caregivers.
  • Page 34 Contraindications History of sudden or rapidly progressive • General clinical contraindications for the use of hearing loss in one or both ears within the hearing aids and tinnitus software are: previous 90 days; Hearing loss is not in the fitting range of the •...
  • Page 35 The hearing care professional may decide that a If legally required, the patient has signed a referral is not appropriate or in the best interest disclaimer to confirm that the referral advice of the patient when the following applies: has not been accepted and that it is an informed decision.
  • Page 36 Feedback, poor sound quality, too loud or too may be resolved or reduced by your hearing care professional. Conventional hearing aids have the soft sounds, inadequate fitting or problems potential to expose patients to higher levels of when chewing or swallowing, can be resolved sound exposure, which might result in threshold or improved during the fine-tuning process shifts in the frequency range affected by acoustic...
  • Page 37 Hazard warnings The hearing aids (specially programmed for each hearing loss) must only be used by the intended WARNING: The hearing aids use a Pincell lithium person. They should not be used by any other ion battery. These batteries are hazardous and person as they could damage hearing.
  • Page 38 To prevent pushing the dome towards the If you experience any interference, do not eardrum, never try to re-insert the speaker into use the wireless hearing aids and contact the the ear canal. manufacturer of the active implant. Please note that interference can also be caused by power Hearing programs in the directional microphone lines, electrostatic discharge, airport metal...
  • Page 39 Use of accessories, transducers and cables Hearing aids should not be fitted with domes / wax protection systems when used by clients other than those specified or provided by the with perforated eardrums, inflamed ear canals manufacturer of this equipment could result or otherwise exposed middle ear cavities.
  • Page 40 The majority of hearing aid users have a Do not remove receiver cables from the hearing loss for which a deterioration in hearing hearing instruments. If removal or exchange is not to be expected with regular use of a is required it is recommended to contact the hearing aid in everyday situations.
  • Page 41 Product safety Do not place the charging accessories close These hearing aids are water resistant and not to an induction cooking surface. Conductive waterproof. They are designed to withstand structures inside the charging accessories normal activities and occasional accidental could absorb inductive energy resulting in exposure to extreme conditions.
  • Page 42 Mobile phone compatibility rating Make sure that you always completely dry your hearing aid after use. Store the hearing Some hearing aid users have reported a aid in a safe, dry and clean place. buzzing sound in their hearing aids when they are using cell phones.
  • Page 43: Tinnitus Masker

    Tinnitus masker The performance of individual hearing aids may vary with individual cell phones. Therefore, Tinnitus masker uses broadband noise to provide please try the hearing aid with your cell phone temporary relief of tinnitus. or, if you are purchasing a new phone, be sure to try it with your hearing aid prior to purchase.
  • Page 44 Should you develop any side effects while using Your feedback the tinnitus masker, such as headaches, nausea, Record your specific needs or concerns and bring to dizziness or heart palpitations or experience a your first office visit after getting your hearing aids. decrease in auditory function such as decreased This will help your hearing care professional to loudness tolerance, worsening of tinnitus, or...
  • Page 46 Australian Sponsor : Evertone Pty Ltd. 15/51-53 Spring St Bondi Junction NSW 2022 Australia And importer for European Union : Sonova Deutschland GmbH Max-Eyth-Str. 20 70736 Fellbach-Oeffingen, Germany Pat. www.sonova.com/en/intellectualproperty...
  • Page 47 Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.hansaton.com 7 6 1 3 3 8 9 6 2 8 0 7 4...
  • Page 48 Document Detail Type: PDL CURRENT Status: 11-May-2023 Effective Date: Document No.: PDL-13869 Rev.: 2 Title: 029-6726-02 User guide Hansaton AQ sound FS S - EN Process: Innovation Management 53TMARINIC Tiia Marinic Owner: Attributes Attribute Type Value Description Affected Site Unitron Hearing...

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