Hansaton EXCITE sound XC R312 Manual
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Hansaton EXCITE sound XC R312 Manual

Behind-the-ear (bte) hearing aid
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sound XC R312
behind-the-ear (BTE)
hearing aid guide
EXCITE by HANSATON

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Summary of Contents for Hansaton EXCITE sound XC R312

  • Page 1 XC R312 behind-the-ear (BTE) hearing aid guide EXCITE by HANSATON...
  • Page 2 Thank you Thank you for choosing these hearing aids. Hansaton is a hearing solution company that believes people should feel really good about the entire hearing experience, start to finish. Our ingenious products, technologies, services and programs offer a level of personalization you can’t get anywhere else.
  • Page 3 Your hearing aids Hearing care professional: ____________________ ___________________________________________ Telephone: _________________________________ Model: ____________________________________ Serial number: ______________________________ Battery size: 312 Warranty: __________________________________ Program 1 is for: ____________________________ Program 2 is for: ____________________________ Program 3 is for: ____________________________ Program 4 is for: ____________________________ Date of purchase: ____________________________...
  • Page 4 Quick reference On/Off Open Battery size Low battery warning 2 beeps every 30 minutes Multi-function button...

  • Page 5: Table Of Contents

    Table of contents Your hearing aids at a glance ............. 2 Warnings ..................4 Tinnitus masker ................ 11 Putting your hearing aids on your ears........14 Turning your hearing aids on and off ........16 Battery information ..............17 Operating instructions .............20 Pairing your mobile phone with your hearing aids ...............

  • Page 6: Your Hearing Aids At A Glance

    Your hearing aids at a glance 1 Wire – connects the speaker unit to your hearing aids 2 Microphones – sound enters your hearing aids through the microphones 3 Multi-function button – switches between listening programs, changes the volume level, and accepts or rejects mobile phone calls depending on your customized fitting 4 Battery door (on &...
  • Page 7 sound XC R312 hearing aids...

  • Page 8: Warnings

    Warnings The intended use of hearing aids is to amplify and transmit sound to the ears and hereby compensate for impaired hearing. The hearing aids (specially programmed for each hearing loss) must only be used by the intended person. They should not be used by any other person as they could damage hearing.
  • Page 9 In the unlikely case that any parts remain in the ear canals after the removal of the hearing aids, contact a physician immediately. The following is only applicable for persons with active implantable medical devices (i.e. pacemakers, defibrillators, etc.): - Keep the wireless hearing aids at least 15 cm (6 inches) away from the active implant.
  • Page 10 - Hearing aids don’t need to be removed when passing security gates (airports etc.). If X-ray is used at all, it will be in very low doses, and will not affect the hearing aids. Special care should be exercised in wearing hearing aids when maximum sound pressure levels exceed 132 decibels.
  • Page 11 Note to hearing care professional Domes should never be fitted on clients with perforated eardrums, exposed middle ear cavities, or surgically altered ear canals. In the case of such a condition, we recommend to use a customized earmold.
  • Page 12 Precautions The use of hearing aids is only part of hearing rehabilitation; auditory training and lip reading instruction may be required as well. In most cases, infrequent use of hearing aids does not provide full benefit. Once you have become accustomed to your hearing aids, wear your hearing aids everyday all day.
  • Page 13 Protect hearing aids from heat (never leave near a window or in the car). Never use a microwave or other heating devices to dry your hearing aids (due to risk of fire or explosion). Ask your hearing care professional about suitable drying methods. The dome should be changed every three months or when it becomes stiff or brittle.
  • Page 14 Mobile phone compatibility rating Some hearing aid users have reported a buzzing sound in their hearing aids when they are using mobile phones, indicating that the mobile phone and hearing aids may not be compatible. According to the ANSI C63.19 standard (ANSI C63.19-2011 American National Standard Methods of Measurement of Compatibility Between Wireless Communications Devices and...
  • Page 15 The performance of the individual hearing aids may vary with individual mobile phones. Therefore, please try these hearing aids with your mobile phone or, if you are purchasing a new phone, please be sure to try it with your hearing aids prior to purchase. For additional guidance, please ask your hearing care professional for the booklet entitled “Hearing aid compatibility with digital wireless mobile...

  • Page 16: Tinnitus Masker

    Tinnitus masker Tinnitus masker uses broadband noise to provide temporary relief of tinnitus. Tinnitus masker warnings The tinnitus masker is a broadband sound generator. It provides a means of sound enrichment therapy that can be used as part of a personalized tinnitus management program to provide temporary relief from tinnitus.
  • Page 17 Should you develop any side effects while using the tinnitus masker, such as headaches, nausea, dizziness or heart palpitations or experience a decrease in auditory function such as decreased loudness tolerance, worsening of tinnitus, or speech not as clear, you should discontinue use of the device and seek medical attention.
  • Page 18 Important information The tinnitus masker generates sounds that are used as part of your personalized temporary tinnitus management program to provide relief from tinnitus. It should always be used as prescribed by a hearing care professional who is familiar with the diagnosis and treatment of tinnitus.

  • Page 19: Putting Your Hearing Aids On Your Ears

    Putting your hearing aids on your ears Your hearing aids will be color-coded with a marking on the outside of the hearing aid: red = right ear; blue = left ear. Hearing aids with domes 1. Place the hearing aid over the top of your ear.
  • Page 20 Hearing aids with custom molds 1. Hold the custom mold between your thumb and index finger. The opening should be pointing in towards your ear canal with the hearing aid resting above your ear. 2. Carefully insert the custom mold into your ear. The mold should fit into your ear snugly and comfortably.

  • Page 21: Turning Your Hearing Aids On And Off

    Turning your hearing aids on and off The battery door acts as an on and off switch. 1. On: Close the battery door fully. It may take five seconds before the hearing aids turn on. Your hearing care professional can increase the start up delay if required.

  • Page 22: Battery Information

    Battery information Low battery warning Two long beeps indicate the hearing aid battery is low. After the low battery warning, sounds may not be as clear. This is normal and can be fixed by changing the batteries. If you can’t hear the low battery warning, your hearing care professional can change its pitch or loudness.
  • Page 23 Replacing the battery 1. Gently swing out the battery door with your fingernail. 2. Push the battery with your fingernail towards the open side, and remove. 3. Insert the new battery into the battery compartment with the plus (+) sign on the battery facing the same way as the battery indicator on the battery door.
  • Page 24 Caring for batteries Always discard batteries in a safe and • environmentally friendly way. To prolong battery life, remember to turn your • hearing aids off when not in use, especially when asleep. Remove the batteries and keep the battery •...

  • Page 25: Operating Instructions

    Operating instructions Your hearing aids come with a multi-function button that allows you to further adjust them. You may also use the multi-function button to accept and reject calls to your paired mobile phone. These instructions describe the default multi-function button settings. Your hearing care professional may change the functionality of the buttons.
  • Page 26 Program setting Beeps Program 1 (e.g. automatic program) 1 beep Program 2 (e.g. speech in noise) 2 beeps Program 3 (e.g. Telephone) 3 beeps Program 4 (e.g. music) 4 beeps Please see the front of this booklet for a listing of your personalized programs.
  • Page 27 Volume control To adjust the volume of your environment: Push the upper part of the button on the • hearing aid to increase the volume, and Push the lower part of the button on the • hearing aid to decrease the volume As you change the volume, your hearing aids will beep.

  • Page 28: Pairing Your Mobile Phone With Your Hearing Aids

    Bluetooth enabled phone. Consult your phone user guide for instructions on pairing a Bluetooth device with your phone. Bluetooth is a registered trademark owned by the Bluetooth SIG, Inc. ® and used under license by Hansaton.
  • Page 29 Connecting to your mobile phone After your hearing aids have been paired to your phone, they will automatically connect again when your phone and hearing aids are turned on and in range. This can take up to 2 minutes. The connection will be maintained as long as the phone remains ON and within a range of up to 10 m (30 ft).

  • Page 30: Phone Calls With A Mobile Phone

    Phone calls with a mobile phone Your hearing aids allow direct communication with Bluetooth enabled phones. When paired and connected to a phone, you will hear the caller’s voice directly in your hearing aids. Your hearing aids pick up your voice through their own microphones.

  • Page 31: Using Your Mobile Phone With Your Hearing Aids

    Using your mobile phone with your hearing aids Making a phone call Start a call on your paired mobile phone as you normally would. You will hear the audio through your hearing aids. Your hearing aids pick up your voice through their own microphones. Accepting a mobile phone call When receiving a call, an incoming call notification will be heard in the hearing aids.
  • Page 32 Ending a phone call End a call by holding down the upper or lower part of the button on either hearing aid for more than 2 seconds. Alternatively, end the call on your phone as you normally would. Rejecting a phone call An incoming call can be rejected by holding down the upper or lower part of the button on either hearing aid for more than 2 seconds.

  • Page 33: Adjusting Volume Balance Between Mobile Phone Calls And Your Environment

    Adjusting volume balance between mobile phone calls and your environment During a call using a paired mobile phone: Push the upper part of the hearing aid • button to increase the call volume and decrease the volume of sounds in your environment Push the lower part of the hearing aid •...

  • Page 34: Tv Connector

    TV Connector Adjusting volume balance between the TV and the sounds in your environment While listening to TV sound through the TV Connector accessory: Push the upper part of the hearing aid • button to increase the TV volume and decrease the volume of sounds in your environment Push the lower part of the hearing aid...

  • Page 35: Tinnitus Masker

    Tinnitus masker If your hearing care professional has configured a tinnitus masker program, you can adjust the tinnitus masker level while you are in the tinnitus masker program. To adjust the noise level: Push the upper part of the hearing aid •...

  • Page 36: Flight Mode

    Flight mode Your hearing aids operate in the frequency range of 2.4 GHz–2.48 GHz. When flying, some airlines require all devices to be switched into flight mode. Entering flight mode will not disable normal hearing aid functionality, only the Bluetooth connectivity functions. Entering flight mode To disable the Bluetooth wireless function and enter flight mode:...
  • Page 37 Exiting flight mode To enable the Bluetooth wireless function and to exit flight mode: 1. Open the battery door. 2. Close the battery door.

  • Page 38: Connectivity Overview

    Connectivity overview The illustration below shows the connectivity options available for your hearing aids. Mobile phone TV Connector connected to TV The TV Connector can be connected to any audio source such as a TV, stereo system, computer and other audio sources.

  • Page 39: Caring For Your Hearing Aids

    Caring for your hearing aids Protecting your hearing aids Open the battery doors when not in use. • Always remove your hearing aids when • using hair care products. The hearing aids can become clogged and cease to function properly. Do not wear your hearing aids in the bath or •...
  • Page 40 Regular use of a dehumidifier, such as a • Clean Dry kit, can help prevent corrosion and prolong the life of your hearing aids. Remove batteries before using a dehumidifier. Do not drop your hearing aids or knock them • against hard surfaces.
  • Page 41 Cleaning your hearing aids Use a soft cloth to clean your hearing aids at the end of each day. Regular cleaning of the microphone ports with the supplied cleaning brush will ensure that your hearing aids will maintain their sound quality. Your hearing care professional can demonstrate this for you.
  • Page 42 Cleaning your custom molds and domes Clean the domes and molds on the outside daily with a damp cloth. Avoid getting any water in and around the speaker units and custom molds. The wires, speakers, domes or custom molds should never be rinsed or submerged in water as water drops may block sound or damage the electrical components of the hearing aids.

  • Page 43: Accessories

    Accessories TV Connector The TV Connector is an optional accessory that sends sound from your TV directly to your hearing aids. The TV Connector can also transmit sound from stereo systems, computers and other audio sources. Please see the user guide that came with your TV Connector for more information.

  • Page 44: Troubleshooting Guide

    Troubleshooting guide Cause Possible remedy Issue: no sound Not turned on Turn on Low/dead battery Replace battery Poor battery contact Consult your hearing care professional Battery upside down Insert battery according to battery symbol inside battery door Custom molds/domes Clean custom molds/domes. blocked with ear wax See “Cleaning your hearing aids.
  • Page 45 Cause Possible remedy Issue: not loud enough Low volume Turn up volume; see hearing care professional if problem persists Low battery Replace battery Custom molds/domes See “Putting your hearing not inserted properly aids on your ears. ” Remove and reinsert carefully Change in hearing Consult your hearing care professional...
  • Page 46 Cause Possible remedy Issue: intermittent sound Low battery Replace battery Dirty battery contact Consult your hearing care professional Issue: two long beeps Low battery Replace battery Issue: whistling Custom molds/domes See “Putting your hearing not inserted properly aids on your ears. ” Remove and reinsert carefully Hand/clothing near ear Move hand/clothing away...
  • Page 47 Cause Possible remedy Issue: not clear, distorted Poorly fitting custom Consult your hearing care molds/domes professional Custom molds/domes Clean custom molds/domes. blocked with ear wax See “Cleaning your hearing aids. ” Consult your hearing care professional Low battery Replace battery Plugged microphones Consult your hearing care professional...
  • Page 48 Cause Possible remedy Issue: mobile phone calls not being heard through hearing aids Hearing aids are in flight Exit flight mode: open mode battery door, then close battery door Hearing aids are not Pair your hearing aids to your paired to the phone mobile phone (again) For any problems not listed in the guide, contact your hearing care professional.

  • Page 49: Warning To Hearing Aid Dispensers (To Comply With The U.s. Food And Drug Administration (Fda) Regulations)

    Warning to hearing aid dispensers (to comply with the U.S. Food and Drug Administration (FDA) regulations) A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions:...
  • Page 50 The purpose of medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased. Following the medical evaluation, the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid.

  • Page 51: Information And Explanation Of Symbols

    Information and explanation of symbols With the CE symbol, Hansaton confirms that this Hansaton product – including accessories – meets the xxxx requirements of the Medical Devices Directive 93/42/EEC as well as the Radio Equipment Directive 2014/53/EU on radio and telecommunications transmitters.
  • Page 52 The Bluetooth word mark and logos are registered ® trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Hansaton is under license. Other trademarks and trade names are those of their respective owners.

  • Page 53: Compliance Information

    Compliance information Declaration of conformity Hereby, Hansaton declares that this product meets the requirements of the Medical Device Directive 93/42/EEC and complies with Radio Equipment Directive 2014/53/EU. The full text of the Declarations of Conformity can be obtained from the manufacturer.
  • Page 54 Notice 2 Changes or modifications made to this device not expressly approved by Hansaton may void the FCC authorization to operate this device. Notice 3 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada.
  • Page 55 Radio information of your wireless hearing aid Antenna type Resonant loop antenna Operation frequency 2.402 – 2.480 GHz Modulation GFSK, Pi/4 DPSK Radiated power <1mW (EIRP) Bluetooth ® Range ~ 1m (class 3) Bluetooth Version 4.2 Profiles supported HFP (Hands-free profile), A2DP Compliance with emission and immunity standards Emission standards EN 60601–1-2:2015...
  • Page 56 Immunity standards EN 60601-1-2:2015 IEC 60601-1-2:2014 EN 61000-4-2:2009 IEC 61000-4-2:2008 EN 61000-4-3:2006+A1+A2 IEC 61000-4-3:2006+A1+A2 EN 61000-4-4:2012 IEC 61000-4-4:2012 EN 61000-4-5:2014 IEC 61000-4-5:2014 EN 61000-4-6:2014 IEC 61000-4-6:2013 EN 61000-4-8:2010 IEC 61000-4-8:2009 EN 61000-4-11:2004 IEC 61000-4-11:2004 IEC 60601-1 (§ 4.10.2):2005 ISO 7637-2:2011...

  • Page 57: Your Feedback

    Your feedback Record your specific needs or concerns and bring to your first office visit after getting your hearing aids. This will help your hearing care professional to address your needs. ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________...

  • Page 58: Additional Notes

    Additional notes ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________...
  • Page 59 Hansaton Akustik GmbH Hansaton Akustik GmbH Sachsenkamp 5 Sachsenkamp 5 20097 Hamburg, Germany 20097 Hamburg, Germany www.hansaton.com www.hansaton.com 0124 0124...
  • Page 60 Distributor 7 6 1 3 3 8 9 3 0 6 7 5 0...

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