Troubleshooting; General Troubleshooting - LG STB-3500 Setup Manual

Troubleshooting

General Troubleshooting (Some Quick and Easy Tips for Resolving Problems)
Installation
Symptom
Cannot direct enter
channel number.
Power
Symptom
No power.
Picture Reception and Sound
Symptom
No picture.
Normal picture,
poor or no sound.
Erratic Operation
Symptom
Installer Menu setup.
Installer Remote (not supplied with STB)
Symptom
Remote doesn't work.
86
Possible Cause(s)
(STB in Pass-through Mode) Installer
Menu item 028 CH. OVERIDE is set to
0, i.e., disabled (recommended setting).
(STB in FTG Mode) The channel entered
is not included in the FTG Channel Map.
Possible Cause(s)
See STB Quick Check flow chart on following page.
Possible Cause(s)
Display panel is turned OFF.
Antenna/cable not connected.
Connections incorrect.
MPI not connected.
Encrypted program.
Wrong tuning band.
Audio muted.
Broadcast problem.
Possible Cause(s)
Wrong Installer Menu settings.
Possible Cause(s)
Television/Display Control not connected
properly.
Remote not in TV Mode.
Not aimed at IR receiver.
Remote too far from IR receiver or
IR path is obstructed.
MPI not connected.
Weak batteries.
Wrong battery polarity.
Too much light in room.
Wrong Installer Remote.
Possible Solution(s)
If Installer Menu item 028 CH. OVERIDE is set to 0, only
channels that are active in the STB's channel lineup can be
selected. Set CH. OVERIDE to 1 to allow access for direct
keypad entry to all channels.
Channel access is restricted to channels included in the FTG
Channel Map. If necessary, make changes to the FTG
Channel Map using the FTG File Manager or the FTG Device
Configuration Application, as appropriate.
Possible Solution(s)
Possible Solution(s)
•
Turn display panel ON.
•
Power failure?
Connect antenna/cable signal to STB.
Check connections on STB, in particular, HDMI cabling.
If applicable, connect MPI cable to MPI device.
Try another channel.
Adjust Installer Menu settings.
Press MUTE or use Volume Up key to increase sound level.
Try a different channel.
Possible Solution(s)
Adjust Installer Menu settings as required.
Possible Solution(s)
Use appropriate Television/Display Control cable (provided)
to connect the STB to the display panel. See "STB Cabling
Connections" information in this document.
Use MODE key to select "TV"; puts remote into TV Mode.
Point remote at IR receiver on display panel.
Move remote closer to IR receiver on display panel, darken
room, and/or remove obstructions.
If applicable, connect MPI cable to MPI device.
Replace batteries.
Check that "+" and "-" match in battery compartment.
Dim room light.
Requires compatible LG Installer Remote (see examples in this
document). Contact your LG representative.
206-4276