Maintenance; Cleaning Your Set-Top Box; Troubleshooting - LG STB-6500-UB Owner's Manual

MAINTENANCE

Cleaning Your Set-Top Box

Clean your Set-Top Box regularly to keep it at peak performance and to extend the product's lifespan.
To remove dust or light dirt, wipe the surface with a dry, clean, and soft cloth.
To remove major dirt, wipe the surface with a soft cloth dampened in clean water or a diluted mild detergent. Then
wipe immediately with a dry cloth.
Remove the accumulated dust or dirt on the AC/DC adapter regularly.
• Before cleaning, turn the power off and disconnect the power cord and all other cables.
• When the Set-Top Box is left unattended or unused for a long time, disconnect the AC/DC adapter from the
wall outlet to prevent possible damage from lightning or power surges.
• Do not push, rub, or hit the surface with your fingernail or a sharp object, as this may result in scratches on
the product cover.
• Do not use any chemicals, such as waxes, benzene, alcohol, thinners, insecticides, air fresheners, or
lubricants, as these may damage the product's finish and cause discoloration.
• Do not spray liquid onto the surface. If water enters the Set-Top Box, it may result in fire, electric shock, or
malfunction.

TROUBLESHOOTING

The software may be updated for improvement in performance. The customer is responsible to ensure the
compatibility of their equipment with any LG Electronics software. If needed, please consult LG Electronics and
update new software versions according to the guidance provided by LG Electronics.
Problem
Cannot control the Set-Top
Box with the remote control.
Set-Top Box does not output
any video or audio.
Set-Top Box turns off
suddenly.
When connecting to the PC
(HDMI/ DVI), No signal or
Invalid Format is displayed.
14
Solution
• Check if anything such as tape has been placed over the receiver.
• Check if there is any obstacle between the product and the remote control.
• Replace the batteries with new fresh ones.
• Check if the product is turned on.
• Check if the power cord is connected to a wall outlet.
• Check if there is a problem in the wall outlet by connecting other products.
• Check the power control settings. The power supply may be interrupted.
• Check if the auto off feature is activated in the Time settings.
• Turn the Set-Top Box off/on using the remote control.
• Reconnect the HDMI/DVI cable.
• Restart the PC with the Set-Top Box on.