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Available languages
Available languages
15 Troubleshooting
Fault
Remote control
does not work
Various channels are not
shown in the channel list
Sound OK, no TV picture
EN
Incomplete or distorted
picture
No image, no sound,
display does not
illuminate
No picture via HDMI
No sound or incorrect
sound can be heard
No reception for
channels which were
OK before
54
Possible cause
Incorrect remote control
code set
Batteries are spent
Incorrect channel list
selected
Radio mode selected
and radio background
image is switched off
Incorrect picture format
set
Incorrect picture display /
zoom selected
No mains voltage
Incorrect HDMI sound
format selected
Dolby Digital is active
or incorrect audio
language is selected
Dish incorrectly positioned
or faulty
Channel is being
transmitted on another
transponder
Channel is no longer
being transmitted
Solution
Set the correct remote
control code
Replace batteries
Select another channel
list
Check setting
Check picture format
Check picture display /
zoom in the menu
Check zoom setting
Check mains power outlet
and plug
Check HDMI sound format
settings
Check setting in the
menu
Check Dolby Digital /
language selection
Check dish
Perform a search/scan
None
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