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TROUBLESHOOTING
Symptom, Cause/solution
Fabric was not inserted into the frame correctly
(fabric was loose, etc.).
Stabilizing material was not attached.
• Always use stabilizing material, especially with
stretch fabrics, lightweight fabrics, fabrics with
a coarse weave, or fabrics that often cause
pattern shrinkage. See your authorized Brother
dealer for the proper stabilizer.
There was an object placed near the machine,
and the carriage or embroidery frame hit the
object during embroidering.
Fabric outside the frame edges interferes with the
arm, so the embroidery unit cannot move.
• Reinsert the fabric in the embroidery frame so
that the excess fabric is away from the arm,
and rotate the pattern 180 degrees.
Fabric is too heavy, so the embroidery unit
cannot move freely.
• Place a large thick book or similar object under
the arm head to lightly lift the heavy side and
keep it level.
Fabric is hanging off the table.
• If the fabric is hanging off the table during
embroidery, the embroidery unit will not move
freely. Place the fabric so that it does not hang
off the table or hold the fabric to keep it from
dragging.
Fabric is snagged or caught on something.
• Stop the machine and place the fabric so that it
does not get caught or snagged.
Embroidery frame was removed during
embroidering (for example, to reset the bobbin).
The presser foot was bumped or moved while
removing or attaching the embroidery frame, or
the embroidery unit was moved.
Stabilizer is incorrectly attached, for example, it is
smaller than the embroidery frame.
Loops appear on the surface of the fabric when
embroidering
The thread tension is incorrectly set.
The tension of the upper thread is incorrectly set
for the combination of the fabric, thread and
pattern being used.
• Use the embroidery needle plate cover.
The combination of the bobbin case and bobbin
thread is incorrect.
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