Problem Report Tool Button; Ata 191 And Ata 192 Back Panel - Cisco ATA 191 User Manual

Problem Report Tool Button

Item
Phone 1 LED
Phone 2 LED
Problem Report Tool (PRT) Button
Problem Report Tool (PRT) LED
Problem Report Tool Button
The Problem Report Tool (PRT) button is on the ATA top panel. Press the PRT button, and a log file is
prepared and uploaded to the server for troubleshooting your network.
You can instruct your analog phone users to press the PRT button on the ATA device to start the PRT log file
process.
One of the following must be completed to upload the PRT log file from the ATA:
• Set up the HTTP server to upload the PRT log file from the ATA.
• Configure the customer support upload URL to best suit your needs, and apply it to the ATA.

ATA 191 and ATA 192 Back Panel

The following figures shows the different ports and buttons found on the back of your ATA.
Cisco ATA 191 and ATA 192 Analog Telephone Adapter User Guide for Multiplatform Firmware
4
Description
Steady green: On hook.
Slow flashing green: Off hook.
Fast flashing green three times, then repeats: The analog device failed
to register.
Fast flashing green: A factory reset is performed successfully.
Off: The port is not configured.
Press this button to create a problem report using the Problem Report
Tool.
Note This button is not a power button. When you press this
button, a problem report is generated and uploaded to a
server for the system administrator.
Flashing amber: The PRT is preparing the data for the problem report.
Fast Flashing amber: The PRT is sending the problem report log to
the HTTP server.
Solid green for five seconds, then off: The PRT report was sent
successfully.
Fast flashing green: A factory reset is performed successfully.
Flashing red: The PRT report failed. Press the PRT button once to
cancel the flashing, then press again to trigger a new PRT.
Your ATA