Aqualisa UNITY Q UTQ.A2.BV.DVFC.20 User Manual page 10

Water flows Pipe work configured
from incorrect incorrectly
outlet (divert
Primary outlet setting
models only)
not configured (for
remote control use
only)
Water dripping Water retention in
from outlets shower heads
after use
High pressure
(unvented) water system
requires servicing
Flow shuts off Maximum run time
by itself exceeded or end of
duration reached in app
timer setting
For further information and advice refer to Smart Installation Guide or contact the
Aqualisa Customer Helpline.
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Refer to section: Diverter Controller Matrix in
the Smart Installation Guide.
Refer to section: Diverter Controller Matrix in
the Smart Installation Guide.
Refer to page 9.
Descale shower heads to clear spray jets.
Check the user guide for the hot water system
to verify symptoms and where required arrange
for servicing.
Refer to pages 4, 5, 6 and 13.
App Troubleshooting
Error/Message Suggestions and Checks
"Could not connect to the If a serial number is displayed, tap on Try Again. If no serial
shower" number displayed tap on Cancel and then go through the
process again, ensuring that the below suggestions are followed.
"Network unavailable" Note: The setup process requires good signal strength between
Or your phone and the SmartValve™ (not the shower controller).
Wifi drops when Close any running apps on the phone before commencing.
connecting to the QSVC Turn off the mobile data connection in the phone's settings.
Select "Keep WiFi Connection with No Internet" where and when
promoted.
Ensure that your phone / smart device is connected to the home
Wifi network (try running a program or app that requires Wifi
connection).
Close and re-open the Aqualisa app.
In the app journey ensure that QSVC is being selected and that
the password SmartShower is entered correctly- you do not
have to wait for connection confirmation, once QSVC has been
selected wait a few seconds and then return to the Aqualisa app.
Ensure that you are keying your SSID (home Wifi) and password
correctly.
"The operation could not Ensure your Wifi is working.
be completed" (when Check that the shower operates using the main controller.
trying to start shower) If the shower does not work via the main controller, check there
is power to the Aqualisa SmartValve™ (possibly tripped fuse /
circuit or accidentally switched off).
Turn power off to the SmartValve™ for a few minutes and then
reinstate.
Close any other running apps .
Primary Outlet Selection The primary outlet is set up during installation by utilising the
(Divert Models only) outlet switch on the diverter (see Diverter Outlet section in the
main Installation Guide).
The switch position will determine the primary outlet for the
main controller and wired remote. Smart speakers (e.g. Alexa /
Hey Google) will always start the outlet which was last used.
When using the Aqualisa App: Outlet A is always the Primary
outlet regardless of the diverter switch position.
Locating the shower serial From the Home Tab, select the SHOWERS tab, then choose the
number shower to display the serial number.
For further assistance utilise the Instabug reporting platform - see details on page 11.
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