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Problem
Fault code is
shown as 14,
15, 16, 17, 18
or 19.
Other fault
codes are
shown on LCD
display and
alarm beeps
continuously.
Battery backup
time is shorter
than nominal
value.
The warning
code 0A.
The warning
code 02.
38
Possible cause
The UPS shut
down automatically
because short circuit
occurs on the UPS
output.
A UPS internal fault
has occurred.
Batteries are not
fully charged.
Batteries defect.
Fan is locked or not
working. Or the
UPS temperature is
too high.
The input
neutral wire is
disconnected.
The L2 or L3 input
fuse is broken.
Solutions
Check output wiring and if
connected devices are in short
circuit status.
Contact your service partner.
Charge the batteries for at least
7 hours and then check capacity.
If the problem still persists,
consult your your service
partner.
Contact your service partner to
replace the battery.
Check fans and notify your
service partner.
Check and correct the input
neutral connection. If the
connection is ok and the
warning is still displaying,
please refer to the LCD setting
section, to enter the neutral
loss check menu, to see if
the parameter3 is "CHE". If
it is, please press the "Enter"
key firstly to make the "CHE"
flash and press the "Enter"
key secondly to make the UPS
clear the alarm. If the warning
still exists, please check input
fuses of L2 and L3.
Replace the fuse.
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