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Look Solutions COBRA 3.1 Operating Manual

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Operating Manual
cobra
3.1
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a Look Solutions product

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Summary of Contents for Look Solutions COBRA 3.1

  • Page 1 Operating Manual cobra a Look Solutions product...
  • Page 2 Set of Equipment supplied – 1 Cobra 3.1 fog generator incl. Duct Adaptor/Protection against contact – 1 Tank lid with Quick Connector – 1 mains cable 2 m with Powercon True plug – 1 Operating manual Please check whether all the products you ordered are supplied. Original Operating manual, version 5/2022...

  • Page 3: Table Of Contents

    Contents 1. Introduction 2. Safety instructions 3. Description of the parts 3.1 Wiring of the connectors 4. Fluid 4.1 General Notes 4.2 Changing the fluid container 5. Operating the Cobra 3.1 5.1 Selecting the location 5.2 Putting into operation 5.3 Switching off 5.4 Operation 5.4.1 Main menu 5.4.2 Status bar 5.4.3 Display Standby 5.4.4 Display Tank empty 5.5 Working with Sources 5.5.1 Manual operation 5.5.2 Operation via DMX 5.5.3 Operation via analog 5.5.4 sACN 5.5.5 Art-Net 5.5.6 Operation via Timer 5.5.7 RDM 5.6 Settings 5.6.1 Fog Curve 5.6.2 Personality...

  • Page 4: Introduction

    1. Introduction The Cobra 3.1 is a powerful fog generator, that sets new Standards concerning noise and handling. With its novel nozzle, that can be unscrewed and cleaned as needed, the machine is very silent - the noise level at full output is 82.5 dBA. The use of two pumps ensures a very constant fog output at any pump level. The Touchscreen makes the handling of the Cobra 3.1 easy and intuitive. Beside the analog and DMX 512 control, the machine can also be operated via Ethernet (Artnet and sACN). Furthermore, the Cobra 3.1 has an internal working hours counter, that saves heating and fogging durations. A Firmware update can be made by the customer. The machine is supplied with a duct adaptor that also functions as a protection against contact. Please read the manual carefully before starting the device to ensure a correct ope- ration!

  • Page 5: Safety Instructions

    2. Safety instructions A fog machine is not a toy! • Very hot steam escapes from the nozzle. Danger of getting burnt. • Occasionally very hot droplets of fluid may escape when in operation. Thus never aim at persons directly and keep a minimum distance of 3 m to the nozzle. • Never touch the nozzle when in operation. Danger of getting burnt. • The location for the machine must be non-flammable, non-combustible and not sensitive to heat. It has to be twice as big as the machine. • Keep a minimum distance of 60 cm to all flammable, combustible objects and objects sensitive to heat. • Glycol is alcohol and burns with a slightly bluish, almost invisible flame. Never point the fog at strong sources of ignition like fire or pyrotechnic effects. • Never open the machine and leave the machine unattended when connected to a power supply. • It is only allowed to fly/hang the machine by using the original hanging set. • The visibility has to be more than 2 m in rooms where people walk around. • Do not swallow the fog fluid. Keep it away from children. In case of eye contact, rinse with a lot of water. Consult a doctor should you have accidentally swallowed some fluid. • Spilled fluid or splashed fluid droplets can cause slip hazard. Mop up the fluid and dispose of it according to regulations. • Fog may activate smoke detectors. Artificially-made fog can be produced in many different ways. The method used here to produce fog, with a device which works according to the vaporizer principle, is the most harmless one.

  • Page 6: Description Of The Parts

    3. Description of the parts Front view 1: Fog nozzle 2: Duct Adaptor/ Protection against contact 3: Air vents Tank lid 12 Coupling Collar Tank lid Check valve...

  • Page 7: Wiring Of The Connectors

    3. Description of the parts Rear view 4: Touchscreen/Control Panel 7: Analog in 3pin-XLR 5: Ethernet-Connector RJ45/Ethercon 8: Power in/out for Powercon True plug 6: DMX512 in/out 5pin-XLR 3.1 Wiring of the connectors 5-pin XLR (DMX): Pin 1 = Ground, Pin 2 = DMX –, Pin 3 = DMX +, Pin 4 u. 5 = nc 3-pin XLR (analog): Pin 1 = Ground, Pin 2 = 0-10 V + DC in, Pin 3 = 12 V + DC out, max. 50 mA...

  • Page 8: Fluid

    4. Fluid 4.1 General Notes The Cobra 3.1 has been designed to be used with Look fog fluids. The following Look fog fluids are available: Quick-Fog thick, quick disappearing fog fluid Regular-Fog thick, long lasting fog fluid Slow-Fog thick, extremely long lasting fog fluid If fluids have been used other than Look fog fluids we can‘t grant warranty on parts that have been in contact with the fluid. PLEASE NOTE: The vaporizer of our machines does not have to be cleaned! Cleaners, available on the market, can damage the vaporizer! We cannot grant warranty in this case. 4.2 Changing the fluid bottle – Disconnect the fluid tube from the lid by pressing the lever on the collar [12] and removing the coupling [11]. – Remove the bottle from the tank housing of the Cobra 3.1 – Unscrew the lid [13] of the empty bottle and screw it onto the new container. – Place the full can into the tank housing. – Push the coupling [11] into the collar [12] until you hear a click. The collar is now locked firmly.

  • Page 9: Operating The Cobra

    5. Operating the Cobra 3.1 5.1 Selecting the location The location in which the Cobra 3.1 is to be operated must – be dry, – be free from dusty or polluted air, – be free from vibrations, – be a non-flammable place or surface, – be well-ventilated with fog-free air keeping the ambient operating temperature between 5° C and 45° C and the relative air humidity below 80%. 5.2 Putting into operation • Connect a fluid canister to the unit. • Connect - if needed - cables for external control like DMX, Ethernet or a remote control. Use the connectors [5], [6] and [7] on the back of the unit. Note Use only suitable cables for connection! DMX cables must be suitable and shielded for digital data transmission! Ethernet cables must be at least category 5e and shielded! • Now insert the plug of the supplied PowerCon mains cable into the connection provided [8] and turn the plug until it audibly clicks into place. Then connect the mains plug to an earthed socket. Make sure that the correct operating voltage (230 V/50 Hz) is applied.

  • Page 10: Operation

    5. Operating the Cobra 3.1 5.4 Operation 5.4.1 Main menu After switching the device on, the main menu appears. Fig. 1: Main menu - Cobra 3.1 when heating up Fig. 2: Main menu - Cobra 3.1 ready for operation The main menu is divided into several sections, each of which contains specific informa- tion or settings: • Top left: Source Shows the currently active source. Tapping leads to the Select source menu. Using sources is described in section 5.5. • Top right: Information about the chosen Source Tapping leads to the settings menu of the active source. If the center is highlighted, a...

  • Page 11: Status Bar

    5. Operating the Cobra 3.1 5.4.2 Status bar Fig. 3: Status bar showing all symbols The status bar is always at the top of the display and shows the most important informa- tion. These are from left to right: • Heating status ( ): Indicates the Preheat state with blue symbol or the Energy state with red symbol • Pump curve ( ): Shows the current pump characteristics • Analog icon ( ): Indicates if a signal from a remote control is present • DMX icon ( ): Indicates if a DMX signal is received • Art-Net icon ( ): Indicates whether Art-Net data is being received. • sACN icon ( ): Indicates whether sACN data is being received. • Ethernet icon ( ): Indicates the status of Ethernet. - Icon without IP address: Connected, but no IP address available. - Icon and IP address: Connected and valid IP address available. - Red: Connected, but no IP address obtained via DHCP. • Timer icon ( ): Indicates whether the integrated timer is running.

  • Page 12: Display Standby

    5. Operating the Cobra 3.1 5.4.3 Standby display If the signal of the active source is lost, the Cobra 3.1 will go into standby. The pump and heating element are switched off and the display switches to the screen saver. Before the device goes into to standby, the display shows a note with a countdown of 10 seconds. The device can also be switched to stand- by via the settings menu. To exit standby, • touch the display • reconnect the current source If the DMX-Personality is set to 3-channel mode, the standby can be entered and exi- ted via channel 3 (see section 5.6.2). Fig. 4: Standby display 5.4.4 Display Fluid empty This note will only be displayed if the fluid detection is switched on (see section 5.6.5). If the pump runs dry for a longer period of time, it is stopped and a note is displayed. The fluid detection works from a pump setting of 20 % and higher.

  • Page 13: Working With Sources

    5. Operating the Cobra 3.1 5.5 Working with sources In version 3 of Cobra 3.1, the previous hierarchical system is replaced by a system with source selection, which is based on the source selection on a TV, for example. Fig.. 6: Menu Sources Basically, a set source is used until it is changed on the device. However, there are some exceptions to this rule: 1. DMX is selected as source If the DMX signal is lost and the analog remote control is used, the source is automatically changed to analog. 2. Analog is selected as source When the machine receives a DMX signal again, the source is automatically changed to 3. Timer is selected as source When the machine receives a DMX signal again, the source is automatically changed to 4. Manual operation via display Manual operation is only possible if the selected source is not active. If it becomes active, manual operation is automatically terminated.

  • Page 14: Manual Operation

    5. Operating the Cobra 3.1 5.5.1 Manual operation If no source is active, the device can be operated manually via the main menu. The desired amount of fog can be set via the slider. The quantity can be adjusted in single steps with the + and - keys. If fogging is possible, the Start button is highlighted and can be tapped. While the machine is fogging, Stop is displayed on this button. Tapping it causes the fogging process to stop. Slider Fig. 7: Manual operation Please note that the selected pump characteristic has an influence on the fog quantity. This means that even when manually set to 100%, less fog may be produced. For more information, see section 5.6.1. If Continuous is set as the pump characteristic, the display is limited to 30%. 5.5.2 Operating via DMX The source setting DMX is the default of the machine. The main menu displays the current DMX address and the status of the DMX connection.
  • Page 15 5. Operating the Cobra 3.1 By pressing + and - the number at the flashing cursor can be increased or decre- ased. Pressing < and > or tapping directly on a digit moves the cursor. Pressing < in the upper left corner returns to the previous screen without saving the changes. Pressing ✔ will save the settings and re- turn to the main menu. DMX is now selected as the source. Fig. 9: DMX settings The device needs between one and three DMX channels. The number of channels can be changed via the Personality setting, see section 5.6.2. Please note that the selected pump characteristic has an influence on the fog quantity. This means that even with a DMX value of 100%, less fog may be produced. For more information, see section 5.6.1. The Cobra 3.1 supports RDM in DMX mode. More about this in section 5.5.7.

  • Page 16: Operation Via Analog

    5. Operating the Cobra 3.1 5.5.3 Operating via Analog The Analog source setting can be used to control the machine via a remote control. The current Analog mode and status are displayed in the main menu. By tapping the Analog button or by Sour- ce -> Analog it is possible to switch to the Analog settings menu. Here the mode can be changed. Fig. 10: Main menu Analog Fig. 11: Setting Flash In Flash mode, the fog output is set linearly with the input voltage between 0 and the maximum pump value. It corresponds to the DIRECT mode on the version 1 and 2 devices. The maximum pump value can be set in the main menu when the remote control is not active, using the slider in the lower section. It is recommended to set the pump value (FOG) to 100% so that the full fog output can be used. If the value is preset to e.g. 65%, the connected remote/desk controls between 0 and 65% as maximum value. The pump is started from approx. 1V at the analog input. When using the available radio remote control, the start button must be kept permanently pressed with this setting.
  • Page 17 5. Operating the Cobra 3.1 The Flash mode is preset by default. It is recommended to use the Toggle mode only when using the radio remote control. The advantage here is that the start button on the transmitter does not have to be held down permanently. Fig. 12: Setting Toggle In Toggle mode, briefly pressing the Start button on the transmitter of the radio remote control starts the output. Another short press ends the output. The Toggle mode corresponds to the LATCHED mode on the version 1 and 2 devices. This allows the available radio remote control to be used in combination with the device without having to keep the start button on the remote control permanently pressed. It is also recommended to set the pump value (FOG) to 100% so that the full fog output can be used. If the value is preset to e.g. 65%, the connected remote/desk controls between 0 and 65% as maximum value. Note In contrast to the devices version 1 and 2 the toggle mode can also be terminated by switching to flash mode or changing the source. • Pressing < in the upper left corner returns to the previous screen without saving the changes.

  • Page 18: Sacn

    5. Operating the Cobra 3.1 5.5.4 sACN The sACN source setting allows the Cobra 3.1 to be controlled via network using the sACN protocol. The main menu displays the current sACN universe, the start address and the status of the connection. By tapping the sACN button or by Source -> sACN it is possible to switch to the sACN settings menu. Here the universe and the address can be configured. Fig. 13: Main menu sACN By pressing + and - the number at the flas- hing cursor can be increased or decreased. By pressing < and > or directly tapping a digit, the cursor can be moved. In the upper row the sACN universe is set. The value can be between 1 and 63999. In the lower row the DMX-address of the device in the selected universe is set. The value can be between 1 and 512.

  • Page 19: Art-Net

    5. Operating the Cobra 3.1 Please note that the selected pump characteristic has an influence on the fog quantity. This means that even when manually set to 100%, less fog may be produced. For more information, see section 5.6.1. 5.5.5 Art-Net The Art-Net source setting allows the unit to be controlled via the Art-Net protocol by network. The current Art-Net configuration and the status of the connection are displayed in the main menu. By tapping the Art-Net button or by Source -> Art-Net it is possible to switch to the Art-Net settings menu. Here the Net, Sub-Net, Universe and the Address can be adjusted. Fig. 15: Main menu Art-Net Fig. 16: Settings Art-Net upper section Fig.
  • Page 20 5. Operating the Cobra 3.1 In the lower row the DMX address of the device in the selected universe is set. The value can be between 1 and 512. • Pressing < in the upper left corner returns to the previous screen without saving the changes. • Pressing ✔ saves the settings and returns to the main menu. Art-Net is now selected as the source. To receive Art-Net data, the Cobra 3.1 must be connected to a network and have a valid IP address. The settings for this are described in section 5.6.3. The device needs between one and three DMX channels. The number of channels can be changed via the Personality setting, see section 5.6.2. Please note that the selected pump characteristic has an influence on the fog quantity. This means that even when manually set to 100%, less fog may be produced. For more information, see section 5.6.1. The Cobra 3.1 supports RDM in Art-Net mode. For more information see section 5.5.7.

  • Page 21: Operation Via Timer

    5. Operating the Cobra 3.1 5.5.6 Operating via Timer The source setting Timer can be used to control the device via an integrated timer. The current status of the timer is displayed in the main menu. If the timer is running, the fogging and waiting time is displayed. By tapping the Timer button or by Sour- ce -> Timer you can switch to the Timer settings menu. Fig. 18: Main menu Timer Fig.. 19: Setting Timer Fig. 20: Setting Timer On time In the top box (Fig. 19), the start options can be changed: • Autostart: After heating up the device, the timer starts automatically.
  • Page 22 5. Operating the Cobra 3.1 Fig. 21: Setting Timer Off time Fig. 22: Setting Timer Fog Intensity By scrolling, the Off time for the timer can be configured in the third box (Fig. 21). The time can be set between 10 seconds and 120 minutes. By scrolling, the amount of fog (Fog Intensity) can be set in the fourth box (Fig. 22). The setting is made as in the main screen in the manual area (Fig. 7, p. 14). • Pressing < in the upper left corner returns to the previous screen without saving the changes.

  • Page 23: Rdm

    5. Operating the Cobra 3.1 5.5.7 RDM When used with DMX and Art-Net, the Cobra 3.1 supports the RDM protocol. Via RDM properties can be read and changed. The following parameters are supported: Parameter Disc GET SET DISC_UNIQUE_BRANCH ✔ DISC_MUTE ✔ DISC_UN_MUTE ✔ QUEUED_MESSAGE ✔ STATUS_MESSAGES ✔ SUPPORTED_PARAMETERS ✔ DEVICE_INFO ✔ DEVICE_MODEL_DESCRIPTION ✔ MANUFACTURER_LABEL ✔ DEVICE_LABEL ✔ ✔ SOFTWARE_VERSION_LABEL ✔ DMX_PERSONALITY* ✔...

  • Page 24: Settings

    5. Operating the Cobra 3.1 5.6 Settings By tapping the Settings button in the main menu, you can switch to the settings menu. All general settings can be adjusted here. To get to the respective sub-item, scroll through the Settings menu and select the desired item by briefly tapping on it. To return to the main menu, < must be pressed in the upper left corner. Fig. 22: Settings menu - upper section Fig. 23: Settings menu - middle section Fig. 24: Settings menu - lower section The following pages describe the individual settings shown in Figs. 22 to 24 with the associated screen for each.

  • Page 25: Fog Curve

    5. Operating the Cobra 3.1 5.6.1 Fog Curve In the Fog Curve menu, the pump curve/characteristic can be adjusted. Depending on the selected curve/characteristic, fog output and fog time change. The following settings are available: • Impulse: The pump always fogs with the set value without the output being regula- ted down. When the shut-off temperature is reached (heating element too cold), the pump is switched off and the fogging pro- cess is terminated until the machine has reheated. • Extended: This mode also starts with the set pump value. If the temperature in the heating element drops, the pump is regula- Fig. 25: Settings Fog Curve ted down slightly.

  • Page 26: Personality

    5. Operating the Cobra 3.1 Pump setting Fog time in sec. (Minimum data, if Energy = Full) IMPULSE-MODE EXTENDED-MODE 100 % 22 s 55 s 90 % 40 s 76 s 80 % 55 s 95 s 70 % 89 s 128 s 60 % 112 s 176 s 50 % 167 s 347 s 40 % 378 s more than 10 min/ 30 % continuous output continuous output 5.6.2 Personality In the menu Personality the number of DMX channels can be adjusted. This setting can also be done via RDM (see section 5.5.1).

  • Page 27: Ethernet

    5. Operating the Cobra 3.1 5.6.3 Ethernet In the Ethernet menu, settings for the network connection such as DHCP or a static IP address can be configured. Fig. 27: Setting Ethernet - DHCP Fig.. 28: Setting Ethernet - Static The upper switch can be used to set whether an IP address is to be obtained via DHCP or whether a static IP address is to be configured. If DHCP is selected as the setting, the IP address and subnet mask assigned by the DHCP server in the network are displayed below. If Static is selected as the setting, buttons for entering the IP address and subnet mask are displayed below. If the buttons are tapped, a keyboard for entering the IP address or subnet mask is displayed. • Pressing < in the upper left corner returns to the previous screen without saving the changes.

  • Page 28: Display

    5. Operating the Cobra 3.1 5.6.4 Display Brightness and screen saver can be configured in the Display menu. Fig. 30: Setting Display - Brightness and screen saver In the upper area, the brightness of the display can be set in 10% steps between 10% and 100%. The time after which the screen saver is activated can be set in the lower area. A setting from 20 sec. to 120 sec. in 10 sec. steps is possible. • Pressing < in the upper left corner returns to the previous screen without saving the changes. • Pressing ✔ saves the settings and returns to the main menu. While the screen saver is active, touching the screen will restore the display.

  • Page 29: Pump Adjustment

    5. Operating the Cobra 3.1 Fig. 32: Setting Fluid detection - confirmation Fig. 33: Setting Fluid detection - Off After the fluid detection has been switched off, a note to this effect is displayed (Fig. 33). If an empty tank is detected during operation, a message to this effect is shown on the entire display. 5.6.6 Pump adjustment In the Pump adjustment menu, the amount of fog can be adjusted in the range between 1 and 30 % to compensate for slight production tolerances in the pump output when ope- rating multiple devices. Due to production tolerances and signs of aging on each installed pump, the pump can be boosted or throttled. When using multiple devices at the same time, differences in the amount of fog can be minimized with the pump adjustment. Fig. 34: Setting Pump adjustment • Pressing < in the upper left corner returns to the previous screen without saving the...

  • Page 30: Info

    5. Operating the Cobra 3.1 5.6.8 Info The Info menu displays information about the device. This includes the model, the software version and the MAC address and RDM ID. Additional information such as hour counters and temperatures can be found under Additional Information at the bottom of the menu. Licence information can be found under Licence Information. Fig. 35: Menu Info 5.6.9 Update The current update code for the machine is displayed in the Update menu. This can be used to start the update pro- cess, see section 5.8.

  • Page 31: Dmx-Channel Assignment

    5. Operating the Cobra 3.1 5.7 DMX channel assignment The DMX channel assignment depends on the set Personality (see section 5.6.2, p. 26). Mode DMX Value Function Type of control 1 2 3 Fog output 1 1 1 0 - 255 proportional 0 to 100% 0 - 255 proportional 0 to 30% if curve is set to continuous Fog/Pump curve * 2 2 0 - 64 Continuous step 65 - 129 Flood step 130 - 194 Extended step 195 - 255 Impulse step Control...

  • Page 32: Software-Update

    5. Operating the Cobra 3.1 5.8 Software-Update The FogOS Updater is required to update the unit. The software runs on computers with Windows or MacOS. The computer and the Cobra 3.1 must be connected to the same network and the computer must have an active internet connection. Note If the computer has a wireless Internet connection, the unit can also be connected directly to the computer with a network cable. The operating system must support Auto IP for this (standard for modern operating systems)! The unit displays an update code under Settings -> Update (section 5.6.9, fig. 36). This must be entered in the FogOS Updater. If the unit is found in the network and an update is available, the Cobra 3.1 is put into update mode. Fig. 38: Update-Modus The update is automatically uploaded and installed. Afterwards the device restarts. Note If no software for operation is found on the device, it is automatically switched to update mode.

  • Page 33: Troubleshooting And Error Messages

    6. Troubleshooting and Error messages 6.1 Malfunction during operation – The fog machine does not fog • Check external controls • Check power source • Check fluid quantity • Check connection at fluid tank for tightness/clogging • Check fluid hose for leaks • Check sinter filter for contamination – The fog machine fogs uncontrollably • Check external controls • Inspect for condensation on electrical parts (condensation in the unit can trigger the fogging process).

  • Page 34: Error Messages

    6. Troubleshooting and Error messages 6.2 Error messages If an error appears on the display, contact your dealer or the manufacturer. After the error has been corrected, the Cobra 3.1 must be restarted in order to continue using it. The device can report the following errors: • E-1 : The temperature sensor in the front area of the heating element is defective or not connected. • E-2 : The temperature sensor in the rear area of the heating element is defective or not connected. • E-3 : Both temperature sensors are defective or not connected. • E-4 : The temperature on the circuit board is too high. Note: These error messages can also occur if there is a loose contact on one of the temperature sensors!

  • Page 35: Cleaning, Care And Maintenance

    7. Cleaning, Care and Maintenance - Make sure that the ventilation slots are not clogged with dust deposits. If necessary, clean the ventilation slots (also underneath the machine). - Avoid overheating the unit by maintaining the operating ambient temperature. For example, do not let spotlights shine directly on the unit. - Avoid running the Cobra 3.1 without fluid. Otherwise the pump will run dry. - Wipe up leaked fluid immediately. Moisture - including fluid - can destroy the electronics. - Check the condition of the sinter filter from time to time, clean or replace if necessary. - If the same fluid canister is used frequently, you should rinse it thoroughly before filling with fresh fluid. This will prevent contamination and premature deterioration of the fluid. - If the Cobra 3.1 is permanently installed, ensure that a mist-free air supply is permanently guaranteed. Cooling air with too high a mist concentration can condense in the machine and cause electrical damage. The tank holder can be unscrewed for permanent installation. Caution: The difference in height between the external canister and the machine should not exceed 1.5 metres, otherwise the pump cannot suck in the fluid! - If necessary, clean the surface of the machine with a suitable, solvent-free cleaning agent (e.g. PURE Equipment Cleaner).

  • Page 36: Specifications

    260 ml/min at cont. output 46 ml/min Fluid tank capacity: 5 Litre Fog output: adjustable in 99 steps of 1% Output projection: max. 25 m Fogging time: at 100% output: Extended-Mode approx. 55 sec. Impulse-Mode approx. 22 sec. at ≤ 30% output: continuous output Control: Manual 0 - 10 V analog DMX 512 Ethernet (Artnet, sACN) Timer Radio remote (optional) XLR-remote (optional) Temperature control: Microprocessor controlled Overheating protection: Heater block/Thermostat Pump/Thermal switch Dimensions (L x W x H): 58 x 27 x 26 cm Weight incl. tank: 23 kg *also available as 120V/60 Hz version with 1800 Watt. Data such as heating time, fluid con- sumption and fogging time differ. Manufactured for: Look Solutions GmbH & Co. KG • Bünteweg 33 • D - 30989 Gehrden • www.looksolutions.com...

  • Page 37: Warranty Conditions

    9. Warranty conditions For the fog machine Cobra 3.1 Look‘ guarantee is: 1. Free of charge, subject to the following conditions (No. 2 - 6) we will repair any defect or fault in the unit if it is caused by a proven factory fault and has been advised immediately after appearance and within 24 month of delivery to the end user. Insignificant deviations of the regular production quality does not guarantee replacement rights, nor do faults or defects caused by water, wrong fog fluid, by generally abnormal environment conditions or Force Majeure. 2. Guarantee Service will be done in the following way: Faulty parts will be repaired or replaced (our choice) with correct parts. Faulty units have to be brought to us or our service centres or to be sent to us or our service centres at customer‘s expense. The invoice and/or receipt showing the purchase date and the serial number has to come with the faulty unit, otherwise this will not be guarantee service. Replaced parts become our property. 3. The customer loses all rights for guarantee services, if any repairs or adjustments are done to the units by unauthorized persons and/or if spare parts are used which are not approved by us. The right of guarantee service is also lost if fluids other than original Look fog fluids have been used or if units are sent to us with full fluid bottles. Also non compliance with the instructions in this manual or mistakes by incorrect handling/treating of the machine will lead to a loss of guarantee and also any faults and damages caused by undue force. 4. Certain parts of the machine are „ consumable parts” and are not covered by the warranty. 5. Guarantee services do not cause an extension of the guarantee time or the start of a new guarantee time. The warranty for replaced parts ends with the guarantee time of the whole unit. 6. If a defect/fault can not be repaired by us in a satisfactory time, we will, within 6 months after sale of the unit, on choice of the customer, either: • replace the whole unit for free or • refund the lesser value or • take back the whole unit and refund the purchase price, but not more than the usual market price at the time of the refund. 7. Further claims, especially for damages, losses etc. outside the unit are excluded.
  • Page 40 Look Solutions product...

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