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Service and maintenance
WARNING! Disconnect the panel from power or isolate the entire distribution circuit from
power and ensure that all unused connectors are sealed with the supplied rubber caps
before cleaning.
WARNING! Refer any service operation not described below to a service technician
approved by Martin Professional. Removing any cover may cause a safety risk or
unsatisfactory performance and will invalidate the product warranty.
Important! If you need to place EC Series panels LED-side down, place them on a soft, flat surface
only.
The user will need to carry out periodic cleaning, it is possible for the user to update the EC Series firmware
from the P3 System Controller, and the user may replace LED modules. All other service operations must
be carried out by Martin Professional or its approved service agents.
Installation, on-site service and maintenance can be provided worldwide by the Martin Professional Global
Service organization and its approved agents, giving owners access to Martin's expertise and product
knowledge. This type of partnership will ensure the highest level of performance throughout the product's
lifetime. Please contact your Martin supplier for details.
It is Martin policy to apply the strictest possible calibration procedures and use the best quality materials
available to ensure optimum performance and the longest possible component lifetimes. However, LEDs are
subject to wear and tear over the life of the product, resulting in gradual changes in color and overall
brightness over many thousands of hours of use. The extent of wear and tear depends heavily on operating
conditions and environment, so it is impossible to specify precisely whether and to what extent LED
performance will be affected.
The LEDs will not be affected by weather conditions as they are sealed inside modules. However, the outer
surfaces of LED modules will be exposed to the elements, dirt, dust, etc.
Cleaning
Do not use abrasive, caustic or solvent-based products for cleaning, as they can cause surface damage.
To clean an EC Series panel:
1. Vacuum or gently blow away dust and loose particles from the panel with low-pressure compressed air.
2. Wipe the outside of the LED modules with a soft, lint-free cloth dampened with a solution of water and
detergent or auto shampoo. Apply gentle pressure only.
Installing new software
It may be necessary to upload new software to an EC Series panel if the product appears to have a
software-related fault or if you want to update to a newer software version.
Software updates are available from Martin and can be installed from the P3 System Controller over the P3
link. EC-10 and EC-20 panels use the same software. The software automatically detects the panel type
once it is installed.
See the P3 System Controller user manual for software installation instructions.
Replacing an LED block
Important!
Take care to avoid damage to LED blocks. Do not place panels LED-side down unless for service
and on a soft, flat surface.
Important!
LED blocks that fit the left and right-hand side of EC Series panels are different.
EC Series video panels use a modular block LED system that allow modules to be removed and replaced
for artistic or repair purposes. Modules are hot-pluggable, so they can be replaced in a a matter of seconds
in the middle of a show, even if power is applied and a P3 signal is present.
Blocks are supplied as either Left or Right (as viewed from the front, audience side) units and are marked
LEFT or RIGHT to identify them. Install only the correct type of block on each side of the panel.
LED blocks are supplied complete with a new O-ring on the connector.
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EC Series user manual
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