Contact - Q CELLS Q.HOME+ ESS HYB-G2 User Manual

8. Contact

■ Hanwha Q CELLS Corporation
: Q CELLS, 86 Cheonggyecheon-ro, Jung-gu, Seoul Korea 04541 (+82(0)2-729-3163)
Q.HOME ESS Service for Europe, Germany
■ +
: E-Service Haberkorn GmbH, Augustenhöhe 7, 06493 Harzgerode, Germany
(Technical Support, +49(0)39484-9763-85, q.home@e-service48.com)
Hanwha Q CELLS Australia Pty Ltd
■
: Suite 1, Level 1, 15 Blue Street North Sydney, NSW 2060 Australia
(+61 (0)2 9016 3033, qhome.au@q-cells.com)
For technical problems or inquiries for use, please contact the installation company.
■
To receive customer support, the following information is required.
1. Product type : Q.VOLT-G2 HYB-4.6kW.1.1 (Germany), Q.VOLT-G2 HYB-5.0kW.1.1 (Austraila)
2. Serial Number :
3. PV module type and configuration
4. Option equipment : Energy Meter Model Name
※ Serial Number
Hanwha Solutions Corporation
86 Cheonggyecheon-ro Jung-gu
Seoul Korea 04541
Product Name : Q.HOME ESS HYB-G2
+
Hybrid Inverter : Q.VOLT-G2 HYB-5kW.1.1
Max. Voltage 550 V
Rated Input Voltage 400 V
DC
MPPT Range 125 V - 500 V
(Photovltaic
Max. PV Current
Module Input)
15 A / 20 A
Per String IMPP / Isc
AC Nominal Voltage
230 V / 50 Hz
/ Frequency
AC
(Input) Max. Continuous / Rated Current 25 A / 13 A
AC Nominal Power 5000 W / 5000 VA
AC Nominal Voltage
230 V / 50 Hz
/ Frequency
AC
Max. Continuous / Rated Current 25 A / 21.7 A
(Output)
0.8 lagging to
Power Factor
0.8 leading
AC Nominal Active 3000 W /
power Pn / Max 4600 W (10 Min)
AC Nominal Voltage
LOAD
230 V / 50 Hz
/ Frequency
(Output)
Max. Continuous / Rated Current 25 A / 13 A
Rated Input Voltage 203.84 V
Q.SAVE
G2 4kWh
Max. DC Current 17 A
DC
Rated Input Voltage 202.70 V
Q.SAVE
(Battery
Module Input) G2 6.3kWh
Max. DC Current 15.6 A
Battery Type Rechargeble Li-on
Inverter topology Non-Isolated
Operating Temperature -20 °C - 50 °C
Ingress Protection IP 65
Protection Class I
IEC 62109-1/2, AS 62040.1.1
AS/NZS 4777.2, IEC 62116, IEC 60068-2-52
Hanwha Q CELLS GmbH
5min.
Sonnenallee 17-21 Bitterfeld-Wolfen
OT Thalheim, 06766 Germany
Mfg Date & No.
XXXX AAA B C D E FG HIG KLN
: Serial number (18 digit)
Message Description
I 52