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WARRANTY TERMS AND CONDITIONS
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty is provided by SETEC BMPRO Pty Ltd (ABN) ("BMPRO") for its products. Warranty
benefits are applied along with any rights and remedies required by Australian State and Federal
legislation that cannot be excluded. No part of this warranty excludes, restricts or modifies any
State or Federal legislation relating to the supply of goods and services which cannot be excluded,
restricted or modified.
WARRANTY
BMPRO warrants that the product will be free from any faults in materials and workmanship
beginning from the original date of purchase under standard application, installation, use and service
conditions, subject to the exclusions and limitations detailed below. The warranty period of the
product is two years.
If, before the warranty period has ended, a fault occurs with the product and BMPRO finds the
product is defective in materials or workmanship, BMPRO at its discretion will subject to further rights
accorded by the Australian Consumer Law to either:
• Repair the defective product
• Replace the defective product
• Provide a refund to the purchaser for the price paid at purchase for the defective product.
WARRANTY CLAIMS
Refer to your manual before using the product. Most BMPRO products are designed to be installed by
a suitably qualified installer. The products should be carefully inspected by you or your installer before
installation for any visible manufacturing faults. If a product has been installed incorrectly, BMPRO
accepts no responsibility on top of our consumer guarantee obligations.
1.
If a fault covered by warranty occurs, the purchaser must either contact the dealer where the
product was purchased within 7 days, or BMPRO at the contact details listed.
2.
All warranty claims must include: (a) proof of purchase of the product; (b) complete details of
the alleged fault; (c) any relevant documentation related to the fault (such as photographs or
maintenance records); (d) return material authorisation (RMA) number.
3.
The product must be made available to BMPRO or its authorised installer for inspection and testing
within 14 days of contacting BMPRO or the dealer.
4.
The reasonable cost of delivery and installation of any products or components of products
that have been repaired or replaced to the place of purchase notified to BMPRO is covered by
the warranty provided by BMPRO, along with the reasonable costs of removal and return of any
products determined by BMPRO to be defective.
5.
If, on return to BMPRO or on investigation by BMRPO, inspection and testing determines there
is no fault in the product, the purchaser must pay BMPRO's reasonable costs of testing and
investigating the product, as well as transportation and shipping costs.
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