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Preface Notebook Computer W355SSQ Service Manual...
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Preface Notice The company reserves the right to revise this publication or to change its contents without notice. Information contained herein is for reference only and does not constitute a commitment on the part of the manufacturer or any subsequent ven- dor.
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This manual is intended for service personnel who have completed sufficient training to undertake the maintenance and inspection of personal computers. It is organized to allow you to look up basic information for servicing and/or upgrading components of the W355SSQ series notebook PC.
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Preface IMPORTANT SAFETY INSTRUCTIONS Follow basic safety precautions, including those listed below, to reduce the risk of fire, electric shock and injury to per- sons when using any electrical equipment: 1. Do not use this product near water, for example near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.
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Preface Instructions for Care and Operation The notebook computer is quite rugged, but it can be damaged. To prevent this, follow these suggestions: Don’t drop it, or expose it to shock. If the computer falls, the case and the components could be damaged. Do not expose the computer Do not place it on an unstable Do not place anything heavy...
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Preface Avoid interference. Keep the computer away from high capacity transformers, electric motors, and other strong mag- netic fields. These can hinder proper performance and damage your data. Take care when using peripheral devices. Use only approved brands of Unplug the power cord before peripherals.
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Preface Battery Precautions • Only use batteries designed for this computer. The wrong battery type may explode, leak or damage the computer. • Do not continue to use a battery that has been dropped, or that appears damaged (e.g. bent or twisted) in any way. Even if the computer continues to work with a damaged battery in place, it may cause circuit damage, which may possibly result in fire.
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Preface Related Documents You may also need to consult the following manual for additional information: User’s Manual on CD This describes the notebook PC’s features and the procedures for operating the computer and its ROM-based setup pro- gram. It also describes the installation and operation of the utility programs provided with the notebook PC. VIII...
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Preface Contents Introduction ..........1-1 LCD ....................A-6 HDD ....................A-7 Overview ..................1-1 2nd HDD ..................A-8 System Specifications ..............1-2 Combo .................... A-9 External Locator - Front View with LCD Panel Open ....1-4 DVD ..................... A-10 External Locator - Front & Right side Views .........1-5 Schematic Diagrams.........
Preface Lynx 4/9 ..................B-26 W355SSQ VGA / WLAN SW Board ...........B-58 Lynx 5/9 ..................B-27 POWER SEQUENCE ..............B-59 Updating the FLASH ROM BIOS..C-1 Lynx 6/9 ..................B-28 Lynx 7/9 ..................B-29 Lynx 8/9 ..................B-30 Lynx 9/9 ..................B-31 Mini PCIE, Fan, Audio Con ............
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Chapter 1: Introduction Overview This manual covers the information you need to service or upgrade the W355SSQ series notebook computer. Information about operating the computer (e.g. getting started, and the Setup utility) is in the User’s Manual. Information about driv- ers (e.g.
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Introduction System Specifications Video Adapter Storage Processor Options Intel® Integrated GPU and NVIDIA® Discrete (Factory Option) One 12.7mm(h) Optical Device Intel® Core™ i7 Processor Type Drive (Super Multi Drive/Blu-Ray Combo i7-4910MQ (2.90GHz), i7-4900MQ (2.80GHz) Drive/Blu-Ray Writer Drive) Supports Microsoft Hybrid Graphics 8MB L3 Cache, 22nm, DDR3L-1600MHz, TDP (Factory Option) Two Changeable 2.5"...
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Introduction Communication Power Built-In Gigabit Ethernet LAN Full Range AC/DC Adapter 1.0M HD PC Camera Module AC Input: 100 - 240V, 50 - 60Hz DC Output: 19.5V, 6.15A (120W) (Factory Option) 2.0M FHD PC Camera Module 8 Cell Smart Lithium-Ion Battery Pack, 76.96WH (Factory Option) 3G Mini-Card Module Dimensions &...
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Introduction External Locator - Front View with LCD Panel Open Figure 1 Top View 1. Built-In PC Camera 2. *PC Camera LED *When the PC camera is in use, the LED will be illuminated in red. 3. LCD 4. Power Button 5.
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Introduction External Locator - Front & Right side Views Figure 2 Front Views 1. LED Indicators Figure 3 Right Side Views 1. Multi-in-1 Card Reader 2. USB 3.0 Ports 3. Combined eSATA/ USB 3.0 Port 4. HDMI-Out Port 5. RJ-45 LAN Jack External Locator - Front &...
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Introduction External Locator - Left Side & Rear View Figure 4 Left Side View 1. Security Lock Slot 2. USB 2.0 Port 3. S/PDIF-Out Jack 4. Microphone-In Jack 5. Headphone-Out Jack 6. Optical Device Drive 7. Emergency Eject Hole Figure 5 Rear View 1.
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Introduction External Locator - Bottom View Figure 6 Bottom View 1. Component Bay Cover 2. Vent 3. Battery 4. HDD Bay Overheating To prevent your com- puter from overheating make sure nothing blocks the vent/fan in- takes while the com- puter is in use.
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Chapter 2: Disassembly Overview This chapter provides step-by-step instructions for disassembling the W355SSQ series notebook’s parts and subsystems. When it comes to reassembly, reverse the procedures (unless otherwise indicated). We suggest you completely review any procedure before you take the computer apart.
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Disassembly NOTE: All disassembly procedures assume that the system is turned OFF, and disconnected from any power supply (the battery is removed too). Maintenance Tools The following tools are recommended when working on the notebook PC: • M3 Philips-head screwdriver •...
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Disassembly Maintenance Precautions The following precautions are a reminder. To avoid personal injury or damage to the computer while performing a re- moval and/or replacement job, take the following precautions: Power Safety Warning 1. Don't drop it. Perform your repairs and/or upgrades on a stable surface. If the computer falls, the case and other Before you undertake components could be damaged.
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Disassembly Disassembly Steps The following table lists the disassembly steps, and on which page to find the related information. PLEASE PERFORM THE DISASSEMBLY STEPS IN THE ORDER INDICATED. To remove the Battery: 1. Remove the battery page 2 - 5 To remove the Optical Device: 1.
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Disassembly Removing the Battery Figure 1 Battery Removal If you are confident in undertaking upgrade procedures yourself, for safety reasons it is best to remove the battery. a. Slide the latch in the 1. Turn the computer off, and turn it over. direction of the arrow.
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Disassembly Removing the Optical (CD/DVD) Device Figure 2 Optical Device 1. Turn off the computer, and turn it over and remove the battery (page 2 - 5) and remove the component bay cover Removal (page 2 - 10). 2. Remove the screw , and use a screwdriver to carefully push out the optical device at point a.
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Disassembly Removing the Hard Disk Drive Figure 3 The hard disk drive is mounted in a removable case and can be taken out to accommodate other 2.5" SATA hard disk HDD Assembly drives with a height of 9.5mm or 7mm (h). Follow your operating system’s installation instructions, and install all nec- Removal essary drivers and utilities (as outlined in Chapter 4 of the User’s Manual) when setting up a new hard disk.
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Disassembly 5. Grip the tab and slide the hard disk in the direction of arrow (Figure 4e Figure 4 6. Lift the hard disk assembly out of the computer. HDD Assembly 7. Remove screws Removal (cont’d.) 8. Separate the hard disk and hard disk mylar 9.
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Disassembly Hard Disk Size Note (Foam Rubber Insert) Note that the hard disks pictured on the following pages are all 9.5mm(H) hard disk drives. In some cases 7mm(H) hard disk drives will be installed. Figure 5 Foam Rubber Insert for 7mm(H) HDDs HDD 1 HDD 2...
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Disassembly Removing the Hard Disk(s) in the Secondary HDD Bay Figure 6 1. Turn off the computer, and turn it over and remove the battery. Secondary HDD 2. Locate the component bay cover and remove screws and the cover. Assembly Removal 3.
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Disassembly Removing and Installing the Processor Figure 7 Processor Removal Processor Removal Procedure 1. Turn off the computer, and turn it over, remove the battery (page 2 - 5), and component bay cover (page 2 - 10). a. Locate the heat sink. 2.
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Disassembly 5. Turn the release latch towards the unlock symbol to release the CPU (Figure 8d). Figure 8 6. Carefully (it may be hot) lift the CPU up and out of the socket (Figure 8e). Processor Removal 7. Reverse the process to install a new CPU. (cont’d) 8.
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Disassembly Processor Installation Procedure Figure 9 Processor 1. Insert the CPU (Figure 9a), pay careful attention to the pin alignment, it will fit only one way (DO NOT FORCE Installation IT!), and turn the release latch towards the lock symbol (Figure 9b).
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Disassembly Removing the Keyboard Figure 10 Keyboard Removal 1. Turn off the computer, and turn it over and remove the battery (page 2 - 2. Turn the computer over, unsnap the speaker cover upward at point (Figure 10a). a. Turn computer 3.
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Disassembly 5. Carefully lift the keyboard up, being careful not to bend the keyboard ribbon cable and LED ribbon cable Figure 11 Keyboard Removal 6. Disconnect the keyboard ribbon cable and LED ribbon cable from their corresponding locking collar socket (Contd.) by using a flat-head screwdriver to pry the locking collar pins away from the base (Figure...
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Disassembly Removing the System Memory (RAM) Figure 12 RAM Module The computer has three memory sockets for 204 pin Small Outline Dual In-line (SO-DIMM) DDR3L type memory modules. Removal The total memory size is automatically detected by the POST routine once you turn on your computer. a.
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Disassembly Memory (under Keyboard) Upgrade Process Figure 13 RAM Module 5. Turn off the computer, turn it over and remove the battery (page 2 - 5), component bay cover (page 2 - 10) and (under keyboard) keyboard (page 2 - 14).
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Disassembly Removing the Hinge Cover Figure 14 Hinge Cover 1. Turn off the computer, turn it over and remove the battery (page 2 - 5), and component bay cover (page 2 - 10). Removal 2. Remove screws and use a screwdriver to carefully push out the hinge cover at point 3.
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Part Lists Appendix A: Part Lists This appendix breaks down the W355SSQ series notebook’s construction into a series of illustrations. The component part numbers are indicated in the tables opposite the drawings. Note: This section indicates the manufacturer’s part numbers. Your organization may use a different system, so be sure to cross-check any relevant documentation.
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Part Lists Part List Illustration Location The following table indicates where to find the appropriate part list illustration. Table A- 1 Part List Illustration Location Parts Top with Fingerprint page A - 3 Top without Fingerprint page A - 4 Bottom page A - 5 page A - 6...
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Schematic Diagrams Appendix B: Schematic Diagrams This appendix has circuit diagrams of the W355SSQ notebook’s PCB’s. The following table indicates where to find the appropriate schematic diagram. Diagram - Page Diagram - Page Diagram - Page Table B - 1...
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Schematic Diagrams Panel, Inverter, CRT PANEL CONNECTOR PANEL POWER 3.3VS J_LCD1 TOP W370ET/W350ETQ 94V-0 R591 R589 & B UL 94V-0 panel J_LCD1 STUFF FOR EDP P_DDC_DATA LVDS-UCLKN P_DDC_CLK LVDS-UCLKP PLVDD LVDS-U2N 3.3VS PN:G5243A--6-02-05243-9C0 LVDS-U1N LVDS-U2P LVDS-U1P EDP_HPD_L R837 *1K_04 EDP_HPD 6,12 VOUT LVDS-U0N...
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Schematic Diagrams VGA PCI-E Interface Sheet 14 of 58 VGA PCI-E Interface VGA PCI-E Interface B - 15...
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Schematic Diagrams VGA Frame Buffer Interface Frame Buffer Interface Term Description The total trace length measured from GPU ball to capacitor is Under GPU no more than 150 mil The total trace length measured U17C from GPU ball to capacitor is no U17B Near GPU BGA_0908_P080_P085_P100_290X290...
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Schematic Diagrams VGA Frame Buffer A U31B INS284406750 BGA170 COMMON 15,17 FBA_CMD[31:0] FBA_CMD12 FBA_CMD15 FBA_CLK0 FBA_CMD5 FBA_CLK0# FBA_CMD0 FBA_D[31:0] FBA_CMD8 U31D U31A FBA_CMD10 A0_A10 INS284406670 INS284406830 FBA_CMD11 BGA170 BGA170 A1_A9 FBA_CMD2 COMMON COMMON A2_BA0 FBA_CMD1 NORMAL NORMAL A3_BA3 FBA_CMD3 A4_BA2 FBA_D0 FBA_D16 FBA_CMD4...
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Schematic Diagrams Lynx 6/9 Lynx Point -M (PCIe,USB) PCI-E x1 Usage USB2.0 PORT USB2.0 7 PORT USB3.0 Lane 1 U19I PCH LYNX POINT SUPER SKU ES1 Lane 2 AW31 USB3_RX3_N USB_PN0 Lane 3 WLAN PERN1/USB3RN3 USB2N0 AY31 USB 3.0 PORT0 USB3_RX3_P USB_PP0 PERP1/USB3RP3...
Schematic Diagrams W370SS/W35XSSQ Power LED Board W370SS/W35xSSQ POWERLED BOARD L3.3VS L3.3VS L3.3VS Sheet 49 of 58 220_04 220_04 220_04 W370SS/W35XSSQ Green Yellow Green Yellow Green Yellow NUM LOCK CAPS LOCK SCROLL LOCK LED RY-SP170YG34-5M RY-SP170YG34-5M Power LED Board RY-SP170YG34-5M 6-52-52001-027 L_LED_NUM# L_LED_CAP# L_LED_SCROLL#...
Schematic Diagrams W35XSSQ LID / VGA LED Board W35xSSQ LID & VGA LED BOARD HDD LED BT&WLAN LED VGA LED V5L_3.3VS V5L_3.3VS V5L_3.3VS V5L_3.3VS V5LR3 V5LR1 V5LR2 470_04 220_04 220_04 V5LR4 V5LR5 220_04 220_04 WHITE Yellow/Green Sheet 54 of 58 V5LD2 HDD/CD-ROM V5LD1...
[56] W355SSQ POWER SWITCH BOARD Size Size Size Document Number Document Number Document Number 6-71-W355S-D01 6-71-W355S-D01 6-71-W355S-D01 Date: Date: Date: Friday, January 10, 2014 Friday, January 10, 2014 Friday, January 10, 2014 Sheet Sheet Sheet W355SSQ Power Switch Board B - 57...
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[57] W355SSQ VGA/WLAN SW BOARD Size Size Size Document Number Document Number Document Number 6-71-W355S-D12 6-71-W355S-D12 6-71-W355S-D12 Date: Date: Date: Friday, January 10, 2014 Friday, January 10, 2014 Friday, January 10, 2014 Sheet Sheet Sheet B - 58 W355SSQ VGA / WLAN SW Board...
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Schematic Diagrams POWER SEQUENCE Sheet 58 of 58 POWER SEQUENCE POWER SEQUENCE B - 59...
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Download the BIOS Note that BIOS versions 1. Go to www.clevo.com.tw and point to E-Services and click E-Channel. are not backward com- 2. Use your user ID and password to access the appropriate download area (BIOS), and download the latest BIOS files...
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BIOS Update Use the flash tools to update the BIOS 1. Make sure you are not loading any memory management programs such as HIMEM by holding the F8 key as you see the message “Starting MS-DOS”. You will then be prompted to give “Y” or “N” responses to the programs being loaded by DOS.
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