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Fault appearance
LED lights do not work
Door is automatically reversed to the
upper limit before the door closes
completely
Door automatically stops while opening
Remote control not working or the
operational distance is short
Cannot code in new remotes
Cannot code in new remotes
Display shows
While in standby mode,
Display shows
The opener is working however the
door is not moving
Other abnormal issues
NOTE: In accordance with EN 12635, solutions marked with ※ are only to be performed by a
competent / qualified person.
Fault cause
1. The LED wire is not plugged in
2. The LED is broken
3. The circuit board is broken
Motor automatically reverses because of the
safety reverse function. Generally result of
unbalanced door springs or defective door
mechanism.
Motor automatically stops because of the safety
obstruction function. Generally result of
defective door mechanism or something is
blocking its travel.
1. Dead battery
2. Antenna is loose or not well extended
3. Interference between remote/receiver
New remote control is not compatible
with opener
Stored remote code is full
Wicket door (door-in-door) function is active
Motor shaft sleeve worn
External devices are not compatible with
the opener
61
Solutions
1. Check the LED wire
2. Replace the LED
※
3. Replace the circuit board
※
1. Rebalance the spring or repair door
mechanism. Re-set opening & closing limits.
2. Increase obstruction force adjustment -- See
Programming Instructions.
※
1. Repair door mechanism or remove
obstruction. Re-set opening & closing limits.
2. Increase obstruction force adjustment -- See
Programming Instructions.
1. Replace battery
2. Extend the antenna on the opener
3. Remove interference
Use only remote controls approved by Schartec
Delete all stored codes -- See Programming Instructions.
Check the wicket door (door-in-door) connection
※ Replace the motor shaft sleeve
※ Remove all external devices. If abnormal issues still
persist, replace the circuit board.
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