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Fault appearance
Nothing working on opener
LCD screen not very bright
Door stopping in incorrect position
While learning, the display shows
Display shows
Opener does not work or has
stopped working.
Display shows
or
Opener is not working.
Display shows
LED is always on
Opener stops automatically after
running ~10cm.
Display shows
Opener does not work. The relay
'clack' sound is heard.
Display shows
Door moves up only and will not close.
Display shows
The door is fully open and
automatically closes after some time.
LED lights flash 4 times.
NOTE: In accordance with EN 12635, solutions marked with ※ are only to be performed by a
competent / qualified person.
Common Faults & Solutions
Fault cause
1. Power supply
2. Plug wire is loose
System error
Door travel less than 30cm or more than 9m
1. Insufficient voltage
2. Damaged control panel board
Unbalanced door spring or problem
with door mechanism
Failed to learn the up and down limit
setting or improperly learned the up and
down limit setting
The control panel is broken or the power
supply board is broken
1. Hall sensor wire is loose or damaged
2. The wires between gear motor and
board are plugged inversely
The wire between gear motor
and board is loose
Photocell function is activated.
Automatic closing function is turned on
(this is function is only usable when a
photocell is connected, the photocell
function is activated, and the photocell is
not obstructed.
60
Solutions
1. Check whether the electrical socket is has power
2. Check if the external Fuse is broken
※
3. Check whether the low-voltage wire of transformer is
connected to the power board
4. Check whether the ribbon cable is plugged in
※
5. Check whether there is 26v AC at the transformer low-
voltage side, if there is 26v AC, replace the PCB. If not,
replace the transformer
Re-run the learning of opening and closing
limits -- See Programming Instructions
Re-run the learning of opening and closing
limits -- See Programming Instructions
1. Check the power supply
※
2. Replace control panel board
※ Rebalance the spring or repair door mechanism
Re-run the learning of opening and closing limits
-- See Programming Instructions
※ Replace the control board or power board
※
1. Open the cover, check the Hall sensor wire, re-plug
or replace.
※
2. Power off firstly, open the cover and reverse the
plug red and green wires from the gear motor to the
board. Re-set opening & closing limits.
※ Open the cover and check the wire between gear motor
and board.
1. Turn off the photo cell function if photocell device no
connected -- See Programming Instructions
2. Ensure the photocell is connected correctly and not
obstructed.
Change the automatic closing time or turn the
automatic closing function off -- See Programming
Instructions.
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