After Sales Service; Problem Solving Guide; The Programme Does Not Start - Miele PWM 511 Operating And Installation Instructions

After sales service

Contact Miele Professional Service in the case of any faults.
When contacting the Miele Professional Service Department, please quote the model,
serial number and material number of your machine. This information can be found on the
data plate. The data plate is visible above the porthole glass when the drum door is open,
or on the back of the machine at the top.
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Please also pass on the fault message appearing in the machine display to the Miele
Professional Service Department.
Use only genuine Miele original spare parts. The Miele Professional Service Department
will also require model, serial number (SN) and material number (Mat.-nr.) when ordering.

Problem solving guide

With the help of the following guide, minor faults in the performance of the appliance,
some of which may result from incorrect operation, can be remedied without contacting
Miele. This will save you time and money because you will not need a service call.
Please note, however, that a call-out charge will be applied to unnecessary service visits
where the problem could have been rectified as described in these operating instructions.
You should, however, note the following:
 Repair work to electrical appliances must only be carried out by a suitably qualified
technician in strict accordance with current local and national safety regulations.
Unauthorised or incorrect repairs could cause personal injury or damage to the
appliance.

The programme does not start

Problem
The display remains dark,
and the Start/Stop sensor
does not light up or flash.
Possible cause and remedy
There is no power to the machine.
Check whether the washing machine is switched on.

Check whether the washing machine is connected to the

electricity supply.
Check whether the circuit breaker has tripped.

The washing machine has switched off automatically to
save energy.
Switch the washing machine back on with the  button.

Problem solving guide
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