Warranty Reimbursement Program; Dispatch By Cits - Canon imageclass LBP6780DN Service Manual

Figure 11 - CNA: Warranty Credit Inquiry
To check the status of the e-Tag warranty claims already submitted:
Go to the e-Tag Warranty Claim Console, as shown at the bottom of the
screen shot in
enables you to check the status of your claims. To view the details of the
e-Tag limited warranty claim form, double-click any record.
Note: e-Tag warranty claims are connected to the e-Support ID number that
is entered. Therefore, it is highly recommended that only one person enter
and manage the e-Tag warranty claims from your dealership.
C. Warranty Reimbursement Program
The two warranty reimbursement programs available for service providers are
Dispatch by CITS or the Warranty Marketing Program. Both programs require
the customer's serial number be registered with the ASCR system.

1. Dispatch by CITS

Dispatch by CITS is available to ASCR registered customers where the
Warranty Marketing Program option has not been selected.
Help desk support is managed by CITS to dispatch the Authorized
Servicer of record. To obtain reimbursement for service delivered during
the end-user warranty, you must be dispatched by CITS. For this to occur,
the
user-performed service remedies. If these remedies do not resolve the
problem, the Authorized Servicer of record is dispatched. See
Registration Process,"
On-site service labor compensation of $135.00 per incident is
automatically issued to the dispatched Authorized Servicer (your
company) once the service call has been closed with CITS. Defective
parts reimbursement is issued upon receipt of an e-Tag claim with the
defective part.
imageCLASS LBP6780dn Service Guide for Authorized Servicers
Figure 8 - e-Support: e-Tag Claim
end-user must
on p. 20.
contact CITS first
Console. This console
to attempt
"ASCR
January 2013
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