Scanning Problems - Konica Minolta bizhub 3622 User Manual

Troubleshooting

Scanning problems

Cannot scan from a computer
Action
Step 1
a
Turn off the printer, wait for about 10 seconds, and then turn it
back on.
b
Resend the scan job.
Can you send the scan job?
Step 2
a
Make sure that the cables between the printer and the print
server are secure.
For more information, see the setup documentation that came
with the printer.
b
Resend the scan job.
Can you send the scan job?
Partial copies of document or photo
Action
Step 1
a
Make sure that the document or photo is loaded facedown on
the upper left corner of the scanner glass.
b
Copy the document or photo.
Is the document or photo copied correctly?
Step 2
a
Match the paper size setting and the paper loaded in the tray.
b
Copy the document or photo.
Is the document or photo copied correctly?
Yes No
The problem is Go to step 2.
solved.
The problem is Contact
solved. support.
Yes No
The problem is Go to step 2.
solved.
The problem is Contact
solved. support.
178
customer
customer