Konica Minolta bizhub 3622 User Manual page 150

Troubleshooting
Action
Step 2
a
Remove any packing material that is left on the imaging unit.
1
Remove the toner cartridge, and then remove the imaging
unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so
may affect the quality of future print jobs.
2
Check the imaging unit for signs of damage, and replace if
necessary.
Note: Make sure that the photoconductor drum contact is
not bent or out of place.
3
Firmly shake the imaging unit to redistribute the toner.
4
Insert the imaging unit, and then insert the toner cartridge.
b
Print the document.
Is the printer printing blank or white pages?
Step 3
Check the status of the toner cartridge, and replace if necessary.
a
From the control panel, navigate to:
Status/Supplies > Supplies
b
Print the document.
Is the printer printing blank or white pages?
Dark print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Yes No
Go to step 3. The problem is
solved.
Contact customer The problem is
support. solved.
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