Konica Minolta bizhub 3622 User Manual page 149

Troubleshooting
Action
Step 4
a
Turn off the printer, wait for about 10 seconds, and then turn it
back on.
b
Print the document.
Is the document printed?
Step 5
a
Remove, and then install the printer software.
b
Print the document.
Is the document printed?
Print quality is poor
Blank or white pages
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Action
Step 1
a
Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b
Print the document.
Is the printer printing blank or white pages?
Yes No
The problem is Go to step 5.
solved.
The problem is Contact
solved. support.
Yes No
Go to step 2. The problem is
solved.
149
customer
to