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Dell PowerEdge XE8640 Installation And Service Manual

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Dell PowerEdge XE8640
Installation and Service Manual
Regulatory Model: E91S
Regulatory Type: E91S001
May 2023
Rev. A00

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Summary of Contents for Dell PowerEdge XE8640

  • Page 1 Dell PowerEdge XE8640 Installation and Service Manual Regulatory Model: E91S Regulatory Type: E91S001 May 2023 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: About this document....................8 Chapter 2: Dell PowerEdge XE8640 system overview..............9 System configurations - Front view for PowerEdge XE8640.................. 9 Left Control Panel (LCP) view..........................10 Right Control Panel (RCP) view..........................11 System configurations - Rear view for PowerEdge XE8640.................. 12 System configurations - Inside view for PowerEdge XE8640................
  • Page 4 Chapter 5: Pre-operating system management applications............33 System Setup..................................33 System BIOS.................................34 iDRAC Settings................................53 Device Settings................................53 Dell Lifecycle Controller..............................53 Embedded system management..........................53 Boot Manager..................................53 PXE boot..................................... 54 Chapter 6: Minimum to POST and system management configuration validation......55 Minimum configuration to POST ..........................55...
  • Page 5 Removing a cooling fan.............................. 77 Installing a cooling fan..............................78 Removing the cooling fan cage assembly ......................79 Installing the cooling fan cage assembly........................80 System memory..................................81 System memory guidelines............................81 General memory module installation guidelines....................83 Removing a memory module.............................83 Installing a memory module............................84 Processor and heat sink module............................85 Removing the processor and heat sink module(PHM)..................
  • Page 6 Chapter 11: Enhanced Preboot System Assessment..............162 Chapter 12: Getting help......................164 Recycling or End-of-Life service information......................164 Contacting Dell Technologies............................164 Accessing system information by using QRL......................164 Quick Resource Locator for PowerEdge XE8640 system................165 Receiving automated support with Secure Connect Gateway (SCG)............... 165 Contents...
  • Page 7 Chapter 13: Documentation resources..................167 Contents...

  • Page 8: Chapter 1: About This Document

    About this document This document provides an overview about the system, information about installing and replacing components, diagnostic tools, and guidelines to be followed while installing certain components. About this document...

  • Page 9: Chapter 2: Dell Poweredge Xe8640 System Overview

    Dell PowerEdge XE8640 system overview The Dell PowerEdge XE8640 system is Dell's latest 2-socket, 4U accelerated rack server that is designed to run complex, compute intensive workloads using the latest industry acceleration technology, as well as highly scalable memory, I/O, and network options.

  • Page 10: Left Control Panel (Lcp) View

    System health and system ID indicator codes section. Status LED indicators Indicates the status of the system. For more information, see Status LED indicators section. NOTE: For more information about the indicator codes, see the System diagnostics and indicator codes section. Dell PowerEdge XE8640 system overview...

  • Page 11: Right Control Panel (Rcp) View

    Direct port (Micro-AB The iDRAC Direct port (Micro-AB USB) enables you USB) to access the iDRAC Direct Micro-AB features. For more information, see the Integrated Dell Remote Access Controller User's Guide available at https:// www.dell.com/idracmanuals. NOTE: You can configure iDRAC Direct by using a USB to micro USB (type AB) cable, which you can connect to your laptop or tablet.

  • Page 12: System Configurations - Rear View For Poweredge Xe8640

    System ID button for more than 15 seconds. iDRAC dedicated port Enables you to remotely access iDRAC. For more information, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals. USB 2.0 port The USB port is 4-pin, 2.0-compliant. This port enables you to connect USB devices to the system.
  • Page 13 Enables you to connect a display device to the system. Power supply unit (PSU3) Indicates the PSU3. Power supply unit (PSU4) Indicates the PSU4. Power supply unit (PSU1) Indicates the PSU1 or primary PSU. Power supply unit (PSU2) Indicates the PSU2. Dell PowerEdge XE8640 system overview...

  • Page 14: System Configurations - Inside View For Poweredge Xe8640

    1. Power supply 1 2. BOSS-N1 cage 3. LOM 4. System board 5. Processor 1 6. Memory modules for Processor 1 7. Fan 8. Memory modules for Processor 2 9. Processor 2 10. VSB 11. Rear I/O card Dell PowerEdge XE8640 system overview...
  • Page 15 Figure 6. GPU H100 Inside view 1. Power supply 1 2. BOSS-N1 cage 3. GPU 4. Power Distribution Board (PDB) 5. PCIe Switch Board (PSB) 6. VSB Dell PowerEdge XE8640 system overview...
  • Page 16 Figure 7. GPU H100 with LAAC Inside view 1. Power supply 1 2. BOSS-N1 cage 3. GPU holder 4. PCIe Switch Board (PSB) 5. Liquid Assisted Air Cooling(LAAC) Radiator 6. Power Distribution Board (PDB) 7. Versabay (VSB) Dell PowerEdge XE8640 system overview...

  • Page 17: System Information Label

    Figure 8. GPU numbering System information label The system information label is located on the back side of the system cover. Figure 9. Service information Dell PowerEdge XE8640 system overview...

  • Page 18: Locating The Express Service Code And Service Tag

    Service Tag, Express Service Code, Manufacture date, NIC, MAC address, QRL label, and so on. If you have opted for the secure default access to iDRAC, the Information tag also contains the iDRAC secure default password. Dell PowerEdge XE8640 system overview...

  • Page 19: Rail Sizing And Rack Compatibility Matrix

    Alternatively, the Service Tag information is located on a label on rear of the chassis. Rail sizing and rack compatibility matrix For specific information about the rail solutions compatible with your system, see the Dell Enterprise Systems Rail Sizing and Rack Compatibility Matrix available at https://i.dell.com/sites/csdocuments/Business_solutions_engineering-...

  • Page 20: Chapter 3: Technical Specifications

    Technical specifications The technical and environmental specifications of your system are outlined in this section. Topics: • Chassis dimensions • System weight • Processor specifications • PSU specifications • Cooling fan specifications • Supported operating systems • System battery specifications •...

  • Page 21: Chassis Dimensions

    Chassis dimensions Figure 14. Chassis dimensions Table 5. PowerEdge XE8640 chassis dimensions Drives 8 x 2.5-inch 481.91 mm (18.97 447 mm (17.6 174.3 mm 35.5 mm (1.39 830.7 mm (32.7 865.54 mm inches) inches) (6.86 inches) inches)With inches)Ear to (34.07...

  • Page 22: Processor Specifications

    BTU/hr Cooling fan specifications The PowerEdge XE8640 system supports up to six high performance 60 mm fans in the mid fan frame and five high performance 80 mm fans in the front for GPU cooling. Each fan is enclosed in a mechanical assembly to make up the module. The fan modules are hot-swappable with one rotor fan fail.

  • Page 23: Supported Operating Systems

    System battery specifications The PowerEdge XE8640 system uses one CR 2032 3.0-V lithium coin cell battery. Expansion card riser specifications The PowerEdge XE8640 system supports up to four PCI express (PCIe) slots (Gen5 full-height, half-length cards) on the system board. Technical specifications...

  • Page 24: Memory Specifications

    Processor 2 Full Height Half Length Memory specifications The PowerEdge XE8640 system supports the following memory specifications for optimized operation. NOTE: Up to 16 DIMM per processor and up to 32 DIMMs in a dual- processor configuration. XE8640 supports RDIMM only.

  • Page 25: Gpu Specifications

    NOTE: For more information about how to hot swap NVMe PCIe SSD U.2 device, see the Dell Express Flash NVMe PCIe SSD User's Guide at https://www.dell.com/support >Browse all Products > Data Center Infrastructure > Storage Adapters & Controllers > Dell PowerEdge Express Flash NVMe PCIe SSD > Documentation > Manuals and Documents.

  • Page 26: Environmental Specifications

    8, 16, 32 Environmental specifications NOTE: For additional information about environmental certifications, refer to the Product Environmental Datasheet located with the Documentation on www.dell.com/support/home. Table 18. Continuous Operation Specifications for ASHRAE A2 Operational climatic Allowable continuous operations Temperature range for altitudes <= 900 m (<= 10–35°C (50–95°F) with no direct sunlight on the equipment...

  • Page 27: Thermal Air Restrictions

    Table 21. Maximum shock pulse specifications Maximum shock pulse Specifications Operating Six consecutively executed shock pulses in the positive and negative x, y, and z axis of 6 G for up to 11 ms. Storage Six consecutively executed shock pulses in the positive and negative x, y, and z axis (one pulse on each side of the system) of 71 G for up to 2 ms.
  • Page 28 Table 23. Memory Thermal restriction matrix XE8640 1 DPC 2DPC temperature DIMM 128GB RDIMM 4800 13.8W 10.7W 35°C 64GB RDIMM 4800 12.0W 8.5W 35°C 32GB RDIMM 4800 35°C Table 24. GPU Thermal restriction matrix XE8640 Nvidia H100(4x GPU SKU) 35°C NOTE: All configurations support 35°C environment w/o performance degradation.

  • Page 29: Chapter 4: Initial System Setup And Configuration

    Initial system setup and configuration This section describes the tasks for initial setup and configuration of the Dell system. The section also provides general steps to set up the system and the reference guides for detailed information. Topics: • Setting up the system •...

  • Page 30: Options To Log In To Idrac

    OpenManage Deployment Toolkit Dell OpenManage Deployment Toolkit User's Guide available https://www.dell.com/openmanagemanuals > Open Manage Deployment Toolkit. iDRAC Direct Integrated Dell Remote Access Controller User's Guide at https://www.dell.com/idracmanuals or for system specific Integrated Dell Remote Access Controller User's Guide, go to https://www.dell.com/poweredgemanuals >...

  • Page 31: Resources To Install Operating System

    Ensure that you change the default username and password after setting up the iDRAC IP address. For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at www.dell.com/idracmanuals.

  • Page 32: Options To Download And Install Os Drivers

    Ensure that you clear the web browser cache before downloading the drivers and firmware. Steps 1. Go to www.dell.com/support/drivers. 2. Enter the Service Tag of the system in the Enter a Dell Service Tag, Dell Product ID or Model field, and then press Enter. NOTE: If you do not have the Service Tag, click Browse all products, and navigate to your product.

  • Page 33: Chapter 5: Pre-Operating System Management Applications

    UEFI (Unified Extensible Firmware Interface). You can enable or disable various iDRAC parameters by using the iDRAC settings utility. For more information about this utility, see Integrated Dell Remote Access Controller User’s Guide at www.dell.com/ poweredgemanuals.

  • Page 34: System Bios

    Table 29. System Setup Main Menu (continued) Option Description Device Settings Enables you to configure device settings for devices such as storage controllers or network cards. Service Tag Settings Enables you to configure the System Service Tag. System BIOS To view the System BIOS screen, power on the system, press F2, and click System Setup Main Menu > System BIOS. Table 30.
  • Page 35 Specify the FRM percentage by using the Fault Resilient Mode Memory Size[%] feature. When Dell NUMA Fault Resilient Mode (FRM) is enabled, a percentage of the installed memory in every NUMA node is configured to create a fault resilient zone for use by select hypervisors for host virtualization resilience.
  • Page 36 Table 32. Memory Settings details (continued) Option Description When option is set to Retrain at Next boot, the system performs the force one-time full memory training steps at next power on and boot time is slowed on next boot. When option is set to Enable, the system performs the force full memory training steps on every power on and boot time is slowed on every boot.
  • Page 37 MADT Core Enumeration Specifies the MADT Core Enumeration. This option is set to default in Round Robin. Linear option supports industry core enumeration whereas, Round Robin option supports Dell optimized core enumeration. UMA Based Clustering It is a read-only field and displays as Quadrant , when Sub NUMA Cluster is disabled or displays as Disabled, when Sub NUMA Cluster is either 2-way or 4-way.
  • Page 38 Enables you to configure the Dell AVX scaling technology. This option is set to 0 by default. Enter the value from 0 to 12 bins. The value that is entered decreases the Dell AVX Scaling Technology frequency when the Dell-controlled Turbo feature is enabled.
  • Page 39 Table 33. Processor Settings details (continued) Option Description The feature supports operating system recovery for cases of multiple recoverable faults that are detected close, which would otherwise result in a fatal machine check event. The feature is available only on Advanced RAS processors. This option is set to Enabled by default.
  • Page 40 Enables or disables the boot mode. The option is set to Non-RAID mode by default. BIOS NVMe Driver Sets the drive type to boot the NVMe driver. The available options are Dell Qualified Drives and All Drives. This option is set to Dell Qualified Drives by default.
  • Page 41 Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information about supported operating systems, go to www.dell.com/ossupport. Changing boot order About this task You may have to change the boot order if you want to boot from a USB key or an optical drive.
  • Page 42 This field specifies the name of the NVMe-oF host NQN. Allowed input is in the following format: nqn.yyyy-mm.<Reserved Domain Name>:<Unique String>. Leave it empty to use system generated value with following format: nqn.1988-11.com.dell:<Model name>.<Model number>.<Service Tag>. NVMe-oF Host Id This field specifies a 16 bytes value of the NVMe-oF host identifier that uniquely identifies this host with the controller in the NVM subsystem.
  • Page 43 Table 41. HTTP Device n Settings details (continued) Option Description Vlan Priority Shows the Vlan Priority for the HTTP device. DHCP Enables or disables DHCP for this HTTP device. This option is set to Enabled by default. IP Address Specifies IP address for the HTTP device. Subnet Mask Specifies subnet mask for the HTTP device.
  • Page 44 Table 45. NVMe-oF SubSystem n Settings (continued) Option Description VLAN Enables or disables VLAN for this NVMe-oF connections. This option is set to Disabled by default. VLAN Id Specifies the VLAN Id for this NVMe-oF connection. This option is set to 1 by default.
  • Page 45 Table 46. Integrated Devices details (continued) Option Description iDRAC Direct USB Port The iDRAC Direct USB port is managed by iDRAC exclusively with no host visibility. This option is set to ON or OFF. When set to OFF, iDRAC does not detect any USB devices installed in this managed port.
  • Page 46 To view the Serial Communication screen, power on the system, press F2, and click System Setup Main Menu > System BIOS > Serial Communication. NOTE: The serial port is optional for the PowerEdge XE8640 system. The Serial Communication option is applicable only if the serial COM port is installed in the system. Table 47. Serial Communication details...
  • Page 47 Table 47. Serial Communication details (continued) Option Description Failsafe Baud Rate Specifies the failsafe baud rate for console redirection. The BIOS attempts to determine the baud rate automatically. This failsafe baud rate is used only if the attempt fails, and the value must not be changed. This option is set to 115200 by default.
  • Page 48 Table 48. System Profile Settings details (continued) Option Description Monitor/Mwait Enables the Monitor/Mwait instructions in the processor. This option is set to Enabled for all system profiles, except Custom by default. NOTE: This option can be disabled when System Profile is set to Custom. NOTE: When C States is set to Enabled in the Custom mode, changing the Monitor/ Mwait setting does not impact the system power or performance.
  • Page 49 Table 50. TPM 2.0 security information (continued) Option Description When set to Clear, the storage and endorsement hierarchies are cleared of any values, and then reset to Enabled. TPM Advanced Specifies TPM Advanced Settings details. Settings Table 51. System Security details Option Description Intel(R) TXT...
  • Page 50 Table 51. System Security details (continued) Option Description NOTE: BIOS update requires HECI devices to be operational and DUP updates require IPMI interface to be operational. This setting needs to be set to Enabled to avoid updating errors. SMM Security Migration Enables or disables the UEFI SMM security migration protections.
  • Page 51 3. On the System Security screen, verify that Password Status is set to Unlocked. 4. In the System Password field, type your system password, and press Enter or Tab. Use the following guidelines to assign the system password: ● A password can have up to 32 characters. A message prompts you to reenter the system password.
  • Page 52 Operating with setup password enabled If Setup Password is set to Enabled, type the correct setup password before modifying the system setup options. If you do not type the correct password in three attempts, the system displays the following message: Invalid Password! Number of unsuccessful password attempts: <x>...

  • Page 53: Idrac Settings

    Dell Lifecycle Controller Dell Lifecycle Controller (LC) provides advanced embedded systems management capabilities including system deployment, configuration, update, maintenance, and diagnosis. LC is delivered as part of the iDRAC out-of-band solution and Dell system embedded Unified Extensible Firmware Interface (UEFI) applications.

  • Page 54: Pxe Boot

    Launch System Setup Enables you to access System Setup. Launch Lifecycle Controller Exits the Boot Manager and invokes the Dell Lifecycle Controller program. System Utilities Enables you to launch System Utilities menu such as Launch Diagnostics, BIOS update File Explorer, Reboot System.

  • Page 55: Chapter 6: Minimum To Post And System Management Configuration Validation

    Minimum to POST and system management configuration validation This section describes the minimum to POST system requirement and system management configuration validation of the Dell system. Topics: • Minimum configuration to POST • Configuration validation Minimum configuration to POST The components mentioned below are the minimum configuration to POST: ●...
  • Page 56 Table 55. Configuration validation error (continued) Error Description Possible cause and Example recommendations Missing element or cable Config Missing : SL cable is reported in HWC8010 PLANAR_SL8 and CTRL_DST_PA1 error logs. Install the missing element (cable, risers, etc). Comm Error A configuration element is not responding System management Comm Error: Backplane 2...

  • Page 57: Chapter 7: Installing And Removing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 58: Before Working Inside Your System

    2. Disconnect the system from the electrical outlet and disconnect the peripherals. 3. If applicable, remove the system from the rack. For more information, see the Rail Installation Guide relevant to your rail solutions at www.dell.com/poweredgemanuals. 4. Remove the system cover.

  • Page 59: Optional Front Bezel

    ● Needle-nose pliers You need the following tools to assemble the cables for a DC power supply unit: ● AMP 90871-1 hand-crimping tool or equivalent ● Tyco Electronics 58433-3 or equivalent ● Wire-stripper pliers to remove insulation from size 10 AWG solid or stranded, insulated copper wire NOTE: Use alpha wire part number 3080 or equivalent (65/30 stranding).

  • Page 60: Installing The Front Bezel

    Installing the front bezel The procedure to install the front bezel with and without the LCD panel is the same. Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Locate and remove the bezel key. NOTE: The bezel key is part of the LCD bezel package. Steps 1.

  • Page 61: Installing The Gpu Fan

    Figure 17. Removing a GPU fan Next steps Replace the GPU fan. Installing the GPU fan Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. If installed, remove the front bezel. Steps Align and slide the GPU fan into the GPU fan slot, until the GPU fan clicks into place. Installing and removing system components...

  • Page 62: System Cover

    Figure 18. Installing a GPU fan Next steps If removed, install the front bezel. System cover Removing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Power off the system, and any attached peripherals. 3.

  • Page 63: Installing The System Cover

    Figure 19. Removing the system cover Next steps Replace the system cover. Installing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. Ensure that all internal cables are connected and routed properly, and no tools or extra parts are left inside the system. Steps 1.

  • Page 64: Front Top Cover

    Figure 20. Installing the system cover Next steps 1. Follow the procedure listed in After working inside your system. Front top cover Removing the front top cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 65: Installing The Front Top Cover

    Figure 21. Removing the front top cover Next steps Replace the front top cover. Installing the front top cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.
  • Page 66 Figure 22. Installing the front top cover Next steps 1. Follow the procedure listed in After working inside your system. Installing and removing system components...

  • Page 67: Air Shroud

    Air shroud Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 68: Drives

    Figure 24. Installing the air shroud Next steps 1. Follow the procedure listed in After working inside your system. Drives Removing a drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 69: Installing A Drive Blank

    Figure 25. Removing a drive blank Next steps Replace the drive blank. Installing a drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps Slide the drive blank into the drive slot until the release button clicks into place.

  • Page 70: Installing The Drive Carrier

    Installing the drive carrier Prerequisites CAUTION: Before removing or installing a drive while the system is running, see the www.dell.com/ storagecontrollermanuals documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion.

  • Page 71: Removing The Drive From The Drive Carrier

    CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the documentation supplied with your operating system. CAUTION: When a replacement hot swappable drive is installed and the system is powered on, the drive automatically begins to rebuild. Ensure that the replacement drive is blank or contains data that you wish to overwrite.

  • Page 72: Installing The Drive Into The Drive Carrier

    Figure 29. Removing the drive from the drive carrier Next steps Install the drive into the drive carrier. Installing the drive into the drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. Remove the drive blank. Steps 1.

  • Page 73: Drive Backplane

    Depending on your system configuration, the drive backplanes that are supported are listed here: Table 56. Supported backplane options System Supported hard drives options PowerEdge XE8640 2.5-inch (x 8) NVMe backplane Figure 31. 8 x 2.5-inch NVMe drive backplane 1. BP_ DST_PB2 (PCIe/NVMe connector) 2.

  • Page 74: Removing The Drive Backplane

    Removing the drive backplane Prerequisites CAUTION: To prevent damage to the drives and backplane, remove the drives from the system before removing the backplane. CAUTION: Note the number of each drive and temporarily label them before you remove the drive so that you can reinstall them in the same location.
  • Page 75 Remove the front top cover. Remove the drives. 5. Observe and disconnect the drive backplane cables from the connector on the system board and backplane. NOTE: To avoid damaging the backplane, remove the disconnected backplane cables from the cable routing clips. NOTE: Route the cable properly when you replace it to prevent the cable from being pinched or crimped.

  • Page 76: Cable Routing

    Cable routing Figure 34. 8 x 2.5-inch NVMe SSD backplane with Risers Figure 35. 8 x 2.5-inch NVMe SSD backplane with Risers, VSB, PSUs Installing and removing system components...

  • Page 77: Cooling Fans

    Figure 36. 8 x 2.5-inch NVMe SSD backplane with Risers, VSB, PSUs, GPU Figure 37. 8 x 2.5-inch NVMe SSD backplane with Risers, VSB, PSUs, LAAC assembly Cooling fans Removing a cooling fan Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 78: Installing A Cooling Fan

    Remove the air shroud. Steps Hold the orange release tab and lift the cooling fan to disconnect the fan from the connector on the system board. Figure 38. Removing a cooling fan Next steps Replace a cooling fan. Installing a cooling fan Prerequisites 1.

  • Page 79: Removing The Cooling Fan Cage Assembly

    Figure 39. Installing a cooling fan Next steps 1. Install the air shroud. 2. Follow the procedure listed in After working inside your system. Removing the cooling fan cage assembly Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 80: Installing The Cooling Fan Cage Assembly

    Figure 40. Removing the cooling fan cage assembly Next steps Replace the cooling fan cage assembly. Installing the cooling fan cage assembly Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. CAUTION: Ensure that the cables inside the system are correctly installed and retained by the cable retention bracket before installing the cooling fan cage assembly.

  • Page 81: System Memory

    System memory System memory guidelines The PowerEdge XE8640 system supports DDR5 registered DIMMs (RDIMMs). System memory holds the instructions that are started by the processor. Your system memory is organized into eight channels per processor (two memory sockets per channel),16 memory sockets per processor and 32 memory sockets per system.
  • Page 82 Figure 42. Memory channels Memory channels are organized as follows: Table 57. Memory channels Processor Channel Channel Channel C Channel D Channel E Channel F Channel G Channel H Processor 1 Slots A1 Slots A7 Slots A3 Slots A5 Slots A4 and Slots A6 Slots A2 and Slots A8 and...

  • Page 83: General Memory Module Installation Guidelines

    General memory module installation guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory. If your system's memory configuration fails to observe these guidelines, your system might not boot, stop responding during memory configuration, or operate with reduced memory.

  • Page 84: Installing A Memory Module

    Figure 43. Removing a memory module Next steps Replace the memory module, if you are removing a memory module permanently, install a memory module blank. NOTE: The procedure to install a memory module blank is similar to the procedure to install a memory module. NOTE: To ensure proper system cooling, memory module blanks must be installed in any memory socket that is not occupied.

  • Page 85: Processor And Heat Sink Module

    CAUTION: Do not apply pressure at the center of the memory module; apply pressure at both ends of the memory module evenly. 4. Press the memory module with your thumbs until the ejectors firmly click into place. When the memory module is properly seated in the socket, the levers on the memory module socket align with the levers on the other sockets that have memory modules that are installed.
  • Page 86 Steps 1. Ensure all four anti-tilt wires are in the locked position (outward position), and then using a Torx T30 screwdriver, loosen the captive nuts on the processor heat sink module (PHM) in the order that is mentioned below: a. Loosen the first nut three turns. b.

  • Page 87: Removing The Processor

    Figure 46. Removing a heat sink Next steps If you are removing a faulty heat sink, replace the heat sink, if not, remove the processor. Removing the processor Prerequisites WARNING: Remove the processor from processor and heat sink module (PHM) only if you are replacing the processor or heat sink.
  • Page 88 Figure 47. Removing the processor NOTE: Ensure to return the TIM break lever back to original position. 4. Using your thumb and index finger, first hold the retaining clip release tab at the pin 1 connector, pull out the tip of the retaining clip release tab, and then lift the retaining clip partially from the heat sink.

  • Page 89: Installing The Processor

    Installing the processor Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the system cover. Remove the air shroud. Remove the processor heat sink module. Steps 1.
  • Page 90 Figure 50. Press the retaining clip on the four sides 4. If you are using an existing heat sink, remove the thermal grease from the heat sink by using a clean lint-free cloth. 5. Use the thermal grease syringe included with your processor kit to apply the grease in a thin spiral design on the bottom of the heat sink.
  • Page 91 Figure 52. Removing the Thermal Interface Material (TIM) protective film 7. Place the heat sink on the processor and press the base of the heat sink until the retaining clip locks onto the heat sink at all the four corners. CAUTION: To avoid damaging the fins on the heat sink, do not press down on the heat sink fins.

  • Page 92: Installing The Processor And Heat Sink Module

    Figure 53. Installing the heat sink onto the processor Next steps Replace the processor heat sink module. Replace the air shroud Replace the memory module Replace the front top cover. 5. Follow the procedure listed in After working inside your system.
  • Page 93 NOTE: Ensure that the PHM is held parallel to the system board to prevent damaging the components. Figure 54. Installing the processor heat sink 3. Set the anti-tilt wires to the locked position (outward position), and then using the Torx T30 screwdriver, tighten the captive nuts (12 in-lbf) on the heat sink in the order below: a.

  • Page 94: Expansion Cards And Expansion Card Risers

    When an expansion card is not supported or missing, the iDRAC and Lifecycle Controller logs an event. This does not prevent your system from booting. However, if a F1/F2 pause occurs with an error message, see Troubleshooting expansion cards section in the PowerEdge Servers Troubleshooting Guide at www.dell.com/poweredgemanuals. Installing and removing system components...

  • Page 95: Expansion Card Installation Guidelines

    Expansion card installation guidelines Figure 56. Expansion card slot connectors 1. Riser 4A connector 2. Riser 1A connector Figure 57. Riser 1A 1. x16_slot 2. x16_slot 3. PCIe connector Figure 58. Riser 4A 1. x16_slot 2. x16_slot 3. PCIe connector Installing and removing system components...

  • Page 96: Removing The Expansion Card Risers

    NOTE: The expansion-card slots are not hot-swappable. The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit. The expansion cards with the highest priority should be installed first using the slot priority indicated. All the other expansion cards should be installed in the card priority and slot priority order.

  • Page 97: Installing The Expansion Card Risers

    Figure 59. Removing the expansion card riser (Riser 1A) Figure 60. Removing the expansion card riser (Riser 4) Next steps Replace the expansion card riser. Installing the expansion card risers Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.
  • Page 98 Steps For Riser 1A and Riser 4A, holding the blue touch points, align the holes on the expansion card riser with the guides on the system board. Lower the expansion card riser into place and press the touch points until the expansion card riser connector is fully seated on the system board connector.

  • Page 99: Removing Expansion Card From The Expansion Card Riser

    Removing expansion card from the expansion card riser Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. If applicable, disconnect the cables from the expansion card. Remove the expansion card riser.
  • Page 100 Figure 64. Removing expansion card from Riser 4A 3. If the expansion card is not going to be replaced, install a filler bracket and close the card retention latch. Figure 65. Installing the filler bracket for the Riser 1A Installing and removing system components...

  • Page 101: Installing An Expansion Card Into The Expansion Card Riser

    Figure 66. Installing the filler bracket for the Riser 4A Next steps If applicable, install an expansion card into the expansion card riser. Installing an expansion card into the expansion card riser Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.
  • Page 102 Figure 67. Removing the filler bracket for Riser 1A Figure 68. Removing the filler bracket for Riser 4A 3. For Riser 1A, first pull the black card holder, hold the card by its edges, and align the card edge connector with the expansion card connector on the riser.
  • Page 103 Figure 69. Installing an expansion card into Riser 1A 4. For Riser 4A, first pull the black card holder, hold the card by its edges, and align the card edge connector with the expansion card connector on the riser. Insert the card edge connector firmly into the expansion card connector until the card is fully seated.

  • Page 104: Intrusion Switch

    Intrusion switch This is a service technician replaceable part only. Removing the intrusion switch module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the air shroud.

  • Page 105: Optional Ocp Card

    NOTE: Ensure that you note the routing of the cable as you remove it from the system board. Route the cable properly when you replace it to prevent the cable from being pinched or crimped. Steps 1. Align and slide the intrusion switch module into the slot in the system until firmly seated. 2.
  • Page 106 Figure 73. Removing the OCP card 4. If the OCP card is not going to be replaced, install a OCP shroud and filler bracket . NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system.

  • Page 107: Installing The Ocp Card

    CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. Steps 1. If installed, remove the OCP filler bracket and OCP shroud.
  • Page 108 Figure 76. Remove the OCP filler bracket Figure 77. Removing the OCP shroud 2. Open the blue latch on the system board and slide the OCP card into the slot in the system. 3. Push until the OCP card is connected to the connector on the system board. 4.

  • Page 109: Lom Card And Rear I/O Board

    Figure 78. Installing the OCP card Next steps Replace the expansion risers. 2. Follow the procedure listed in After working inside your system. LOM card and rear I/O board Installing the LOM card and rear I/O board Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 110: Removing The Lom Card And Rear I/O Board

    Figure 79. Installing the LOM card Figure 80. Installing the rear I/O board Next steps Follow the procedure listed in After working inside your system Removing the LOM card and rear I/O board Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.
  • Page 111 Remove the air shroud. 4. Remove the expansion card risers. Steps 1. Using a Phillips 2 screwdriver, remove the screws that secure the LAN on Motherboard (LOM) card or rear I/O board to the system board. 2. Holding the edges, pull the LOM card or rear I/O board to disconnect from the connector on the system board. Figure 81.

  • Page 112: Optional Boss-N1 Module

    Next steps Replace the LOM card and rear I/O board. Optional BOSS-N1 module Removing the BOSS-N1 module blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 113: Removing The Boss-N1 Shroud

    Figure 84. Installing the BOSS-N1 module blank Removing the BOSS-N1 shroud Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps 1. Slide the BOSS-N1 shroud towards to front of the system. Figure 85.

  • Page 114: Installing The Boss-N1 Shroud

    Next steps Install the BOSS-N1 shroud Installing the BOSS-N1 shroud Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps Align the BOSS-N1 shroud with the BOSS-N1 module bay, lower the shroud into the system and slide to the back of the system until it is firmly seated.
  • Page 115 Figure 87. Removing the BOSS-N1 card carrier 3. Using the Phillips 1 screwdriver remove the M3 x 0.5 x 4.5 mm screw that secures the M.2 SSD module to the BOSS-N1 card carrier. 4. Slide the M.2 SSD module out from the BOSS-N1 card carrier. Figure 88.
  • Page 116 Figure 89. Removing the BOSS-N1 power and signal cable from the BOSS-N1 module 7. Using the Phillips 1 screwdriver remove the M3 x 0.5 x 4.5 mm screw that secures the BOSS-N1 module. 8. Slide the BOSS-N1 module toward the front of the chassis and lift the module. Figure 90.

  • Page 117: Installing The Boss-N1 Card, M.2 Ssd Module, Boss-N1 Card Carrier

    Installing the BOSS-N1 card, M.2 SSD module, BOSS-N1 card carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the air shroud. Steps 1. Align the BOSS-N1 module at an angle with the controller card module slot. 2.
  • Page 118 Figure 92. Connecting the BOSS-N1 power and signal cables to the BOSS-N1 module 5. Connect the BOSS-N1 power and signal cable to the connectors on the system board. 6. Align the M.2 SSD module at an angle with the BOSS-N1 card carrier. 7.

  • Page 119: Removing The Boss-N1 Cage

    Figure 94. Installing the BOSS-N1 card carrier Next steps 1. Follow the procedure listed in After working inside your system. Removing the BOSS-N1 cage Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 120: Installing The Boss-N1 Cage

    Figure 95. Removing the BOSS-N1 cage Next steps Replace the BOSS-N1 cage Installing the BOSS-N1 cage Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. Remove the expansion card riser 4A. Steps 1.

  • Page 121: Power Supply Unit

    While replacing the hot swappable PSU, after next server boot; the new PSU automatically updates to the same firmware and configuration of the replaced one. For updating to the latest firmware and changing the configuration, see the Lifecycle Controller User's Guide at https://www.dell.com/idracmanuals. Hot spare feature Your system supports the hot spare feature that significantly reduces the power overhead associated with the power supply unit (PSU) redundancy.

  • Page 122: Installing A Power Supply Unit

    PSU is removed or installed while the system is in the rack, see the system’s cable management accessory documentation at https://www.dell.com/poweredgemanuals. 2. Connect the power cable to the PSU, and plug the cable into a power outlet.

  • Page 123: System Battery

    NOTE: For information about the cable management when the PSU is removed or installed while the system is in a rack, see the system’s cable management arm documentation at https://www.dell.com/poweredgemanuals. Steps Press the release latch and holding the PSU handle, slide the PSU out of the bay.
  • Page 124 Figure 99. Removing the system battery 2. To install a new system battery: a. Hold the battery with the positive side facing up and slide it under the securing tabs. b. Press the battery into the connector until it snaps into place. Figure 100.

  • Page 125: Control Panel

    d. To test the newly installed battery, check the time and date at least an hour after installing the battery. e. Enter the System Setup and if the time and date are still incorrect, see Getting help section. Control panel This is a service technician replaceable part only.

  • Page 126: Installing The Right Control Panel

    Installing the right control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the front top cover. Remove the air shroud. Remove the cooling fan and fan cage assembly.

  • Page 127: Removing The Left Control Panel

    Removing the left control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the front top cover. Remove the air shroud. Remove the cooling fan and fan cage assembly.

  • Page 128: Versabay Board (Vsb)

    Steps 1. Align and slide the left control panel in the slot on the system. 2. Route the left control panel cable through the side wall of the system. 3. Align and slide the left control panel cable cover in the slot on the system. NOTE: Route the cable properly to prevent the cable from being pinched or crimped.
  • Page 129 3. Disconnect the power cable and keep it away from the system. 4. Lift the plunger and slide the VSB tray to rear of the system. 5. Disengage the VSB tray from the system board and lift it out of the system. NOTE: The procedure to remove the left and right VSB is similar.

  • Page 130: Installing The Vsb

    Installing the VSB Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the air shroud. Remove the expansion card risers. Steps 1. Align the VSB on the tray and tighten the screws to secure the VSB on to the VSB tray. Figure 107.

  • Page 131: System Board

    Figure 108. Installing the VSB with the tray Next steps Install the expansion card risers. Install the air shroud. 3. Follow the procedure listed in After working inside your system. System board This is a service technician replaceable part only. Removing the system board Prerequisites CAUTION:...

  • Page 132: Installing The System Board

    intrusion switch OCP card (if installed). n. Disconnect all the cables from the system board and make note of all the cable connections. CAUTION: Take care not to damage the system identification button while removing the system board from the system. CAUTION: Do not lift the system board by holding a memory module, processor, or other components.
  • Page 133 CAUTION: Take care not to damage the system identification button while placing the system board into the chassis. 2. Hold the blue plastic handle and sheet metal handle on the system board and place it onto the chassis. 3. Align the guiding features with their corresponding marks on the chassis. 4.
  • Page 134 3. If you are not using Easy Restore, import your new or existing iDRAC Enterprise license. For more information, see the Integrated Dell Remote Access Controller User's Guide available at https://www.dell.com/idracmanuals. 4. Follow the procedure listed in After working inside your system.

  • Page 135: System Board Tray

    System board tray Removing the system board tray Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the air shroud. Remove the front top cover. Remove the cooling fan and fan cage assembly.

  • Page 136: Installing The System Board Tray

    Installing the system board tray Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the air shroud. Remove the front top cover. Remove the cooling fan and fan cage assembly.

  • Page 137: Laac Gpu Dip Tray

    LAAC GPU Dip tray Removing the LAAC GPU Dip tray Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the air shroud. Remove the front top cover. Remove the cooling fan and fan cage assembly.

  • Page 138: Installing The Laac Gpu Dip Tray

    Figure 114. Removing the LAAC assembly Next steps Replace the GPU assembly. Installing the LAAC GPU Dip tray Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.
  • Page 139 Figure 115. Installing the GPU assembly and cable 4. Reconnect the cables from the LAAC GPU Dip Tray connector on to the PDB. 5. Holding botht the handles, align and lower tray along the guiding features with their corresponding marks on the chassis until the tray locks in its place.

  • Page 140: Power Distribution Board (Pdb)

    Power distribution board (PDB) Removing the power distribution board Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system 3. Disconnect cables that are connected to the components. 4.

  • Page 141: Installing The Power Distribution Board

    Next steps Replace the power distribution board (PDB). Installing the power distribution board Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system 3. Remove all the components that are listed in the removing the power distribution board section. Steps 1.

  • Page 142: Trusted Platform Module

    Trusted Platform Module This is a service technician replaceable part only. Upgrading the Trusted Platform Module Removing the TPM Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 143: Initializing Tpm For Users

    Figure 119. Installing the TPM Initializing TPM for users Steps 1. Initialize the TPM. For more information, see Initializing the TPM 2.0 for users. 2. The TPM Status changes to Enabled, Activated. Initializing the TPM 2.0 for users Steps 1. While booting your system, press F2 to enter System Setup. 2.

  • Page 144: Chapter 8: Jumpers And Connectors

    Jumpers and connectors This topic provides some basic and specific information about jumpers and switches. It also describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and reset the passwords. To install components and cables correctly, you must know the connectors on the system board.

  • Page 145: System Board Jumper Settings

    6. PCIe Connector 11 (SL11_CPU2_PB6) 7. PCIe Connector 27 (SL27_CPU2_PA10) 8. PSU 5 and PSU 6 Expansion Interface 9. Rear I/O Connecter 10. PCIe Connector 10 (SL10_CPU2_PB5) 11. PSU 3 and PSU 4 Expansion Interface 12. PCIe Connector 12 (SL12_CPU2_PA6) 13.

  • Page 146: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 147: Chapter 9: System Diagnostics And Indicator Codes

    System diagnostics and indicator codes The diagnostic indicators on the system front panel display system status during system startup. Topics: • Status LED indicators • System health and system ID indicator codes • iDRAC Direct LED indicator codes • LCD panel •...

  • Page 148: System Health And System Id Indicator Codes

    Table 62. Status LED indicators and descriptions (continued) Icon Description Condition Corrective action electrical error (for example, the PSU, check the LED on the PSU. Reseat the voltage out of range, or a failed PSU. power supply unit (PSU) If the problem persists, see the Getting help section.

  • Page 149: Idrac Direct Led Indicator Codes

    For information about the event and error messages generated by the system firmware and agents that monitor system components, go to qrl.dell.com > Look Up > Error Code, type the error code, and then click Look it up.

  • Page 150: Viewing Home Screen

    For information about the event and error messages generated by the system firmware and agents that monitor system components, go to qrl.dell.com > Look Up > Error Code, type the error code, and then click Look it up..

  • Page 151: View Menu

    Table 66. Setup menu (continued) Option Description Set home Select the default information to be displayed on the Home screen. See View Home menu section for the options and option items that can be set as the default on the Home screen. View menu NOTE: When you select an option in the View menu, you must confirm the option before proceeding to the next action.

  • Page 152: Power Supply Unit Indicator Codes

    Table 68. NIC indicator codes (continued) NIC indicator codes Condition Link indicator is blinking green, and activity is off. Indicates that the NIC identity is enabled through the NIC configuration utility. Power supply unit indicator codes AC and DC power supply units (PSUs) have an illuminated translucent handle that serves as an indicator. The indicator shows if power is present or if a power fault has occurred.
  • Page 153 Table 69. AC PSU status indicator codes (continued) Power indicator codes Condition condition and an unexpected system shutdown. To change from a high output configuration to a low output configuration or vice versa, you must power off the system. CAUTION: AC PSUs support both 240 V and 120 V input voltages with the exception of Titanium PSUs, which support only 240 V.

  • Page 154: Drive Indicator Codes

    Using system diagnostics If you experience an issue with the system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test the system hardware without using additional equipment or risking data loss.
  • Page 155 3. Alternatively, when the system is booting, press F10, select Hardware Diagnostics > Run Hardware Diagnostics. The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all the detected devices. Running the Embedded System Diagnostics from the Dell Lifecycle Controller Steps 1.

  • Page 156: Chapter 10: System Board Diagnostic Led Indicators

    System board diagnostic LED indicators The system board LED indicators provide status of the system when it is powered on, which help identify POST and hardware issues. The following tables show the behavior system board diagnostic LED indicators during power sequencing and power faults. Table 73.
  • Page 157 Table 73. System board diagnostic LED indicators during power sequencing (continued) Description Vrd_12V_DIM M_EN / P12V_EN / CPLD_MEM_ VIN_MGMT_ EN Enabled, waiting BP_SIG_PWR *_PG. VRD_3P3_EN Enabled, waiting for VRD_3P3_M AIN_PG Power Good VRD_CPU*_ VCCD Enabled, waiting for VRD_CPU*_ VCCD_PG = VRD_CPU*_ VCCFA Rail(s)
  • Page 158 Table 73. System board diagnostic LED indicators during power sequencing (continued) Description VRD_CPU*_ VCCIN Rail(s) Enabled, cDramPwrOk Enable, waiting for VRD_CPU*_ VCCIN Rail(s)Power Good and hold after Power Good for 100ms PCH_PWRGO OD Enabled, CLK_BUFFER _EN Enabled, SYSTEM_PW RGOOD Enable, waiting forPCH_CPL D_PROCPWR...
  • Page 159 Table 73. System board diagnostic LED indicators during power sequencing (continued) Description [SPD_STATE [SPD_IDLE] [KULL_MAIN] [KULL_AUX] [RUN_CPS_A RMED] Table 74. System board diagnostic LED indicators during power faults Description VrdCpu1VccdF ault VrdCpu1Vccin Fault VrdCpu1VppFa VrdCpu1Vccfa Fault VrdCpu1FivraF ault VrdCpu1Infaon Fault VrdCpu1PvnnF ault VrdCpu2Vccd...
  • Page 160 Table 74. System board diagnostic LED indicators during power faults (continued) Description VrdCpu2VppF ault VrdCpu2Vccfa Fault VrdCpu2Vccin Fault VrdCpu2Fivra Fault VrdCpu2Infao nFault VrdCpu2Pvnn Fault Pdb_PwrFault BpSigPwrFault BpSigPwrFault BpSigPwrFault Vrd1v05PvnnS wFault VrdP3v3Fault VrdP5vSwFaul VrdVsb11SwFa System board diagnostic LED indicators...
  • Page 161 Table 74. System board diagnostic LED indicators during power faults (continued) Description OcpFault CPU1_M_CHA B_Fault CPU1_M_CH CD_Fault CPU1_M_CHE F_Fault CPU1_M_CH GH_Fault CPU2_M_CH AB_Fault CPU2_M_CH CD_Fault CPU2_M_CH EF_Fault CPU2_M_CH GH_Fault GPU_Pwr_Fa PUCK_fault BOSS_pg_faul System board diagnostic LED indicators...

  • Page 162: Chapter 11: Enhanced Preboot System Assessment

    Enhanced Preboot System Assessment If you experience an issue with the system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test the system hardware without requiring more equipment or risking data loss.
  • Page 163 7. Click OK when prompted, and the system reboots. Running the Embedded System Diagnostics from the Dell Lifecycle Controller To run the embedded system diagnostics from the Dell Lifecycle Controller: 1. As the system boots, press F10. 2. Select Hardware Diagnostics → Run Hardware Diagnostics.

  • Page 164: Chapter 12: Getting Help

    Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies depending on the country and product, and some services may not be available in your area. To contact Dell for sales, technical...

  • Page 165: Quick Resource Locator For Poweredge Xe8640 System

    Receiving automated support with Secure Connect Gateway (SCG) Dell Secure Connect Gateway (SCG) is an optional Dell Services offering that automates technical support for your Dell server, storage, and networking devices. By installing and setting up a Secure Connect Gateway (SCG) application in your IT environment, you can receive the following benefits: ●...
  • Page 166 Dell. This information is used by Dell Technical Support to troubleshoot the issue. ● Proactive contact — A Dell Technical Support agent contacts you about the support case and helps you resolve the issue.
  • Page 167 This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: ● From the Dell support site: 1. Click the documentation link that is provided in the Location column in the table.
  • Page 168 Methods to download firmware and drivers section in this document. Managing your system For information about systems management www.dell.com/poweredgemanuals software offered by Dell, see the Dell OpenManage Systems Management Overview Guide. For information about setting up, using, www.dell.com/openmanagemanuals >...

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